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SBG7600AC2 all LED LIGHTS TURNS OFF AND ON

  • 24 May 2023
  • 3 replies
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I am experiencing unstable internet due lights on my modem went off and  back after a while.

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Best answer by SURFboard Moderator 13 June 2023, 15:21

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plemans
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Usually tends to indicate a line issue. 

did you check all the coax connections?

Or check with the isp?

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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I connections are ok. but still i experience this issue at morning time. Thanks

 

S
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Hello olusola09

As you also mentioned co-axial cable and lines connections are fine .

 This is a gateway device , which is a combination of modem and router , we need to check the values of downstream power/snr and upstream power values which is the cable signal levels 

To check on it follow the link below:

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Cable-Signal-Levels

Do screen share the values so, we can understand the issue better . 

 

 

SURFboard Community Moderator Team

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