Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color.
I have scheduled Xfinity technician to visit tomorrow.
There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it.
I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option.
Is it sold green and rebooting doesn't work mine. Started Friday
