Skip to main content
Solved

Modem Keeps Dropping Connection Randomly on G34

  • 17 July 2024
  • 1 reply
  • 73 views

Hello. My DOCSIS 3.1 Wi-Fi Cable Modem, keeps dropping connection randomly. I just bought it yesterday. The modem is a G34, AX3000 WiFi 6 (up to 4Gbps Download Speeds).

 

I tried contacting Live Chat Support so that I could send the Error Log to resolve this issue, but I don’t know where to click. 

1 reply

Userlevel 5
Badge +41

Please use the below link to connect with the Live chat support and enter the modem credentials to check warranty and proceed further.

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Chat

Reply