Hello. My DOCSIS 3.1 Wi-Fi Cable Modem, keeps dropping connection randomly. I just bought it yesterday. The modem is a G34, AX3000 WiFi 6 (up to 4Gbps Download Speeds).
I tried contacting Live Chat Support so that I could send the Error Log to resolve this issue, but I don’t know where to click.
Best answer by SURFboard Moderator
Please use the below link to connect with the Live chat support and enter the modem credentials to check warranty and proceed further.
https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Chat
Please use the below link to connect with the Live chat support and enter the modem credentials to check warranty and proceed further.
https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Chat
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