G34 | G36

My G34 GUI device list shows many devices which Windows 10 nmap shows are currently down, and at least one currently nmap up device doesn’t show.  How does the G34 assemble its device list?  Can I improve it?

This is from my Surfboard Central App(Edited personal information)I entered the exact credentials as shown in the WEBGUI  Login Credentials image.  And this is my my Web Portal's response.   I'm useing Win 11 and Chrome, but I also tried M.S.  Edge and got the same response.So What do I do now.  P.S.  I hate using phone apps.  The print  is too small and it's too easy to fat finger the keys.  

The WPA3 security setting is incompatible with my Sleep Number bed, making it impossible to establish a wifi connection.  I try to log in to 192.168.0.1 so I can change it to WPA2, and it tries to redirect to a secure site but then fails.  Does anyone know how to get around this?

I had asked about a problem with the site certificate was insecure.“we could not verify the certificate: reason = untrusted”So I final went back to look at my problem.Solution was in Internet options, trusted sites“Require server verification (https:) for all sites” box unchecked and problem solved.I love MS’s buried controls (not).

Absolute trash.

I have an Arris G34 modem. The problem is that I have some Cinnado security cameras that only connect to a 2.4 GHz network. I received three cameras, but I’ve only been able to connect one. I’ve already tried all the possible methods, but the other two won’t connect. I also verified that the cameras are working fine — I used my phone as a hotspot, and they connected there without any problem. So the issue seems to be with my modem’s connection.

We've had the G34 for about four days.  We upgraded to this one because it's not too expensive but it does have parental controls.  I was able to label devices and set up a few profiles, but now all it does most of the time is load.  Every once in a while it lets me toggle the buttons to pause the Internet but it won't pause Internet to anything in the house.  The app seems so useless.  I wish there was a website where I could use the parental controls.  Are we missing something on the app?  I've force stopped it.  I cleared the cache.  I uninstalled it and reinstalled it.  Nothing has worked.  

I believe I have all of the settings correct on the G34.  I have the internet paused but the Chromebook is still connected to the internet. The device also sporadically sees or doesn’t see devices. The modem was reset. Most concerned about pausing the internet since that is one of the reasons I purchased this device.    

How do you activate mobile app for G34. Very difficult app to navigate 

I am receiving a massive number of “Correctable Codewords”, billions in short time period.  Additionally IPv6 is unable to successfully negotiate.  It would appear that there is no way to completely shut down the IPv6, but I believe that is a secondary issue.My ISP is Sparklight. I’ve contacted them numerous times over the past few weeks, however since I own this modem, they claim that they can’t help, even though they point out that they do see some packet loss.  The only thing they seem to be able to do is verify or perform a firmware upgrade. (I’m not sure how they are allowed that but can’t do anything else).Sparklight had previously replaced the cable between the pole and my house, and adjusted signal levels.  I finally got them to send a Sr. tech out this afternoon but not holding my breath on a fix.It’s a little disappointing that this modem, after being on Sparklight’s recommended list and only being a couple of m

Dear Arris,Could you please provide me a way to get information about an order I placed on shop.surfboard.com? I have an order number but I have not received a confirmation email.Thank you. 

I bought a G34.   Xfinity has activated it.  When I try to connect using the password with the documentation, it won’t connect.

Added new G36 to Xfinity account and it’s been activated with WiFi connection verified. But devices that require a password to use the WiFi still do not connect. How do I reset my password from the default?

How do I know if I have A surfboard max or a surfboard  gateway

I know this has been reported by others, but I am unable to see what the solution was. The G36 Web portal interface is extremely slow to log in and respond to switching menus or making changes, it often comes back with “Connection to Gateway Lost”.  The modem is connected to the Cable provider (Spectrum) and internet speed is not a problem.  I am unable to use the Mobile app because when I try to log in, it reboots he modem.  The modem has been factory reset numerous times but the slow login / management is still a problem.  I have tried both wired as well as wireless, different devices and different browsers but all have the slow responsiveness.

I have used the same email address for 25 yrs! So, it will not send me a way to set username, password or ANYTHING! I really do not want to do factory reset . How do I get the dang arris page on my pc so I can just do what I have always done.  WHY after all this time does my email NOT exist! I just installed this modem 3 months ago!!email me at (Edited personal information) ASAP for help!!

Have installed a G34 modem/router and have experienced delayed or interrupted online service.  When using service provider "loaner" equipment, we do not experience those issues.  The provider referenced similar problems other customers with G-series equipment had.  Has Arris recently pushed firmware either causing or correcting this issue?What are my options if this issue continues? 

Rebooted, reset, and still orange. Tried direct connection via lab and the IP won't resolve for me to further troubleshoot. Suggestions? Need it back up ASAP as I work from home.

Referencing topic: G36 won't connect to Surfboard app to change password and network name. I have a similar issue where the app wants me to set up the device (g36)  again.  I am online but cannot access 192.168.0.1 to change the network name and password.   also none of the attached web links to the online help is available.  My internet provider is xfinity.

Guest network disappeared after restart of g34

I have a G 34 modem in use with the Mediacom broadband. We have verified that the speed coming in is around 1.2 gigs but coming out of my modem connected with ethernet is about  450mbs. Interested in any ideas that would help me get the speed out of the modem that I would expect.

How do I do the above?

I just installed my Arris G36 modem/router with my Sparklight ISP and everything is working great. I decided to download the Arris Surfboard Central App from the Apple Store and in going through the installation process the app wanted me to reset the Arris G36 to factory settings which I wasn’t about to do since the Arris is working perfectly.I ended up deleting the App from my iPad. Has anyone else encountered this situation?

I bought a new G34 and set it up through the surfboard app. I was able to do this successfully. After connecting all of my devices to the new modem, I went back in the app and noticed it wasn’t updating. I also tried to change the wifi password, which it indicated that I did, but anytime I went to connect a new device it would make me use the default password. I ended up deleting the app and reinstalling it, but now I keep getting error codes when I try to go back through the set up process and connect to the modem.I am also not able to access the settings via the web because I don’t remember what the auto generated password was. Any advice?

My G36 sees My iPhone 5 but won't connect