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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 764 Topics
  • 1,931 Replies
764 Topics
S
The Many
SandyVThe Many
asked in G34 | G36
New Arris G34 app keeps giving error and cannot login to router to change wifi pw. I have finals- Plz Help

Hello, I just got my brand new Arris G34 Router and it has been a nightmare. I know it is working and had MAC activated with Sparklight, but when I dl the app to set up it errored and now will not allow me to change anything. I’ve reset router, reinstalled app and still same issue. It asks for my email and I never set a password.  I tried the generic logins and no luck. Tried login on bottom, still no luck. The bar code on bottom will not scan. I don’t know why they have set up this way but the manual instructions stink, the recommendations do not work, and they are closed by time I get home. I am 24 hrs away from returning this thing. I have always bought Arris and 1st issue. 

774
S
The Many
22 days ago
S
The Many
SjcraigThe Many
asked in G34 | G36
canon mg3620 connection failed on G36

Hi, I have the G36 router and I can’t get my printer (Canon MG3620) to connect. I’ve tried all the troubleshooting in my printer manual to no avail. Please help!

254
N
Rockstar!
23 days ago
R
The Many
RogerRabbitThe Many
asked in G34 | G36
https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

443
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Wi-Fi Warriors
24 days ago
K
The Many
knitterThe Many
asked in G34 | G36
zoom and FaceTime freeze on G36

just set up my G36 surfboard and started having problems with my screen freezing on Zoom and FaceTime calls.   I never had this problem before with my 10 yr old modem/router.   Is this happening because I set up something wrong?  did I miss something in the setup?thankful for any assistance

71
plemans
Legends
24 days ago
S
The Many
SandyVThe Many
asked in G34 | G36
Dear Arri, please fix your junk.. Im returning this

Never had soo many issues nor seen soo many complaints on a router in my LIFE! We shouldn’t have to fix a new purchase, what a joke. And CS has been closed. Forget it! I’m finding a new company .  

351
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Wi-Fi Warriors
25 days ago
M
The Many
menzie85The Many
asked in G34 | G36
Unable to log in to G34

Getting this message.  Is there a work around?The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110. 

265
plemans
Legends
25 days ago
J
The Many
jimmya57The Many
asked in G34 | G36
g34-g36-64/can-no-longer-login-to-surfboard-router-g34-1110#comments

I have the same problem as listed here that was closed…there was no solution listed.. Does Arris just ignore there issues?? Does anyone have a solution to this problem???

762
J
The Many
27 days ago
S
The Many
SusanhartThe Many
asked in G34 | G36
canon mg6821 will not connect to g36 via wifi

I just got off cable and have internet thru Xfinity. My printer connected fine to Wi-Fi before. Now I have this new combination modem and router and it won’t connect.   I have another printer in another room that connected fine. That was an HP printer.

263
S
Wi-Fi Warriors
28 days ago
C
The Many
cbmsrrrtThe Many
asked in G34 | G36
cannot connect Acurite Connect to Arris G34

I cannot get my Acurite Connect to connect to the Arris G34 - the ethernet light will not come on either device.  I have changed the cord and checked the settings- help, please?

296
C
The Many
29 days ago
S
The Many
saady2sThe Many
asked in G34 | G36
Guest Network Secure on G34 Modem/Router?

Hello, I have enabled guest wifi network on my G34 Arris modem/router (2in1) . I read in documentation for this modem that its is seprate from my main network. However I don’t see any information other then enabling and disabling the guest network. Is the guest network is really separate from my main network? Is it secure , lets assume I will have stranger connecting to this guest network. 

171
plemans
Legends
29 days ago
N
The Many
NateBThe Many
asked in G34 | G36
How to Set Up VPN on G36

How do you set up a VPN with a G36?

191
S
Wi-Fi Warriors
1 month ago
A
The Many
alpalmerThe Many
asked in G34 | G36
G36 -blocking scanner

I have just installed a G36 to replace an old Linksys.  Everything is working fine except my vuescan scanning software.  It cannot find my Canon MB5120.  Everything else is the same.  I have a Dell G15 computer running Windows 11. Everything up to date. Everything is the same except the router.  I have other scanner software that finds the scanner and works fine.  The author of the vuescan software says that  the router is blocking access for the software but offered no additional help.  I have a little knowledge and experience with computers but don’t know how to go about fixing this.

216
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Wi-Fi Warriors
1 month ago
T
The Many
thenewhaThe Many
asked in G34 | G36
G36 Apple Device Workaround

So here’s a bit of weirdness.  Just bought a G36 and everything seemed fine.  I gave the “Primary Home” 2.4GHz and 5GHz SSID’s the same names and passwords as the old modem, so all my devices should all automatically connect without having to select a new network and enter passwords.  Or so I thought.  After a few minutes I realized all my PC’s and Ring devices were connected and sending/receiving data, but none of my Apple devices were.  They showed as connected to the old (same as new) SSID names, but no data.  This was simultaneous with my PC’s and Ring devices sending/receiving data.  I tried forgetting the networks and re-entering passwords on the Apple devices, nothing worked.  Out of desperation, I tried using the two “Guest” SSID’s and all the Apple devices connected with data.  I honestly don’t know or understand why it worked, but it did.  Just thought I’d share.

273
P
The Many
1 month ago
C
The Many
cullendale227The Many
asked in G34 | G36
how do i connect my tv's to the internet with G34

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

141
plemans
Legends
1 month ago
G
The Certified
Golf1
asked in G34 | G36
web page access on G36

To get the wifi portal do you have to be using the wifi?

697
N
Rockstar!
1 month ago
D
The Many
DtrudnakThe Many
asked in G34 | G36
G36 SBC app

I just purchased g36 and unable to download app. Says does not support my phone

6418
plemans
Legends
1 month ago
J
The Many
jemarshallThe Many
asked in G34 | G36
Add additional wifi modem to SBC - G36

I currently have an SBG7600 wifi modem in my SBC in a second home.I’m trying to set up a G36 in my main home through the app.  When I try to add a device my G36 is not listed as a selection.Can anyone shed some light on this issue?  Thank you

92
plemans
Legends
1 month ago
L
The Many
LAW123008The Many
asked in G34 | G36
First time activation on surfboard G34

Tried to register modem with internet provider and they said they couldn’t find it in their end and I needed to contact manufacturer. Saturday and can’t get on live chat. Is there anything else we should try on our end so we don’t have to wait for customers support until Monday? 

271
plemans
Legends
1 month ago
R
The Many
RanishikawaThe Many
asked in G34 | G36
Problem with surfboard central and privacy settings - G34

Trying to install G34 modem.  IPhone 15 ProMax, IOS 18.2. When at the “Grant access permission..”, I cannot find the App under Location settings to allow access.  I find information under location networks but not to allow access.  There is not an icon on my phone.  I cannot get past this page to install the modem.  The light on the modem is “flashing blue”.  When I attempt to scan the code to download Surfboard Central, it opens the APP bet cannot get past ate allow access page to install the modem.   Any help to install the APP would be of help.

141
plemans
Legends
1 month ago
J
The Many
jimmytThe Many
asked in G34 | G36
Extending G34 Wi-Fi to Garage Outbuilding

My garage is 160 feet away from my Arris G34 modem/Wi-Fi.  I plan to run Cat6 inground cable from the G34 to the garage.  What device would you recommend installing in the garage?

422
J
The Many
1 month ago
W
The Many
WhatJohnThe Many
asked in G34 | G36
New Surfboard G34 activation frustration

I just bought a surfboard g34 router/wifi gateway because my netgear modem died today after 14 years of faithful service.  RIP I was able to get my surfboard activated with spectrum and my one desktop has internet.  However,  nothing else can get access to the internet through the surfboard.  I was trying to use the app on my phone but it can’t connect to the internet through the router because the wifi network says “connected without internet”.  I tried connecting my extra (home/guest) router to the surfboard via ethernet, and it doesn’t have internet either. But when I try to setup the router further, I open 192.168.0.1 on a browser and it asks for a login.  I haven’t setup my login yet because the app on my phone can’t  complete the setup.  The app cant complete setup because it’s not online through the internet.  Am I taking crazy pills?  Why is only one device able to connect to the internet, and what can I do to complete the setup of my surfboard?

692
susankeaton
The Many
1 month ago
P
The Many
Pearson40The Many
asked in G34 | G36
Device names

How can I tell what the device is from the identification code on the connected device list?

151
S
Wi-Fi Warriors
1 month ago
D
The Many
decibel258The Many
asked in G34 | G36
G34 ligth not flashing when internet is out

My G34 works properly with no issues but when the interet from my ISP is offline the light does not blink. The first time my ISP had an outage that caused my internet to go offline the blue light blinked until service came back. This past weekend there were outages and the light did not blink at all. Today I removed the coaxial cable to move the modem and the light did not blink. Is it normal for the light to not blink when offline? It is my understanding that it should blink when there is no internet connection. The setting on my front panel is having light on at all times.

101
S
Wi-Fi Warriors
1 month ago
J
The Many
JUMThe Many
asked in G34 | G36
G34 won’t connect to canon MX432

Unable to connect printer to modem. Asking for WPS button to be pressed. Modem does not have one. I’m in app and see that wps is enabled.

101
plemans
Legends
1 month ago
Lightning McWin
The Many
Lightning McWinThe Many
asked in G34 | G36
Upload speed

Does the G34 supports the “Next Gen Tier” upload on Xfinity/Comcast? I am thinking of upgrading my plan to a gigabit to take advantage of the higher upload. Thanks in advance.

301
N
Rockstar!
1 month ago
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