G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 567 Topics
  • 1,481 Replies

567 Topics

K
The Many
KrishaskyeThe Many
asked in G34 | G36

G36 - Internet connectivity issues

Purchased G36 from Amazon Nov 2023 and have nothing but issues since! Daily connection issues with Xfinity and we have gig extra!! Modem rested multiple times a day is unacceptable.  Any way to get a refund or a non-defective product? 

1
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Guardians of the Gateways
17 days ago
L
The Many
LeoWThe Many
asked in G34 | G36

New G34 - need access to local web configuration console

Hi,I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time.  The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working.  I've tried using admin/adminadmin/passwordamin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.    

4
W
The Many
18 days ago
W
The Many
WBellThe Many
asked in G34 | G36

Unable to login the GUI web portal on G34

I accidentally deleted my password to login to my modem.  The user name is admin but i can't remember what the default password is.  Can anyone help me please.  My modem/router is the G34.

1
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Guardians of the Gateways
18 days ago
T
The Many
Trivius1The Many
asked in G34 | G36

WD MyBook Live keeps being removed from LG WebTV - G36

I keep having an issue with my WD MyBook Live being seen/accessible on my LG WebTV within the Photo and Video display area of the TV. I do notice that when the G36 is rebooting while I have the Photo and Video display up on the TV the WD MyBook live will display on the TV and I can access it for a short period of time, however it will then disappear and reappear again until the G36 has completed its reboot process. It seems to me that there is likely a setting of some kind that is causing this behavior to occur.  I have played around with the settings and reset the unit several times, but I cannot track down the relevant settings and would appreciate help on what the likely cause is? Also to note, there was one time a several months back that the WD MyBook Live showed up for about 1-month without interruption before all together disappearing again, (I have no idea what cause this change either way.) My connection plan uses Xfinity high-speed into my G36, the WD MyBook is connected to a

3
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Guardians of the Gateways
20 days ago
A
The Many
andyemnem63The Many
asked in G34 | G36

G36 internet drops everyday. Force restart.

Every day I lose Internet and forced to reset the G36 and everyday I call my ISP and they say it's nothing with their service. Even go through troubleshooting steps of connecting via Ethernet, but it's getting tiring.Has anyone experienced this and is there a solution or am I just out $300? 

1
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Guardians of the Gateways
20 days ago
T
The Many
Teknia92The Many
asked in G34 | G36

In Surfboard central app, how can I see connected devices on secondary wifi network? Arris G36

I created a secondary 2.4ghz wifi ssid for my security cameras, roomba, etc. to connect to.  My devices are connecting, but I am unable to view a list of them while in the Surfboard APP.  The only way I can see them is to sign into the GUI interface.  What am I doing wrong?  

1
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Guardians of the Gateways
20 days ago
S
The Many
Sonak222The Many
asked in G34 | G36

Intermittent internet connection on g36 modem

I bought an Arris G36 surfboard modem and connected it to wow network. At times of the day the modem/router stays connected but Internet goes out I proceed to reset router and I get connection again. I have spoke to my ISP provider and they refreshed signals multiple times and have said their is no firmware update to be had. I even reset the gateway it helped some but it is now repeating this issue is my modem faulty what can I do?

1
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Guardians of the Gateways
20 days ago
C
The Many
Charlie77The Many
asked in G34 | G36

Unable to activate the modem by Xfinity on surfboard g36

Trying to activate g36 on Xfinity. Asking for cm mac #. Instructions say to enter hfc mac number which is not recognized by Xfinity.

1
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Guardians of the Gateways
21 days ago
D
The Many
DreamingVoidThe Many
asked in G34 | G36

What keeps resetting ONLY the main WiFi password? G36

Every month or so, the “Primary Home” password resets to its default. The other networks and all other settings, including the admin login password, remain intact. Arris support blames Xfinity. Xfinity blames Arris. Will someone fix or replace my G36 already?!?!

1
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Guardians of the Gateways
21 days ago
M
The Many
Mark4christiThe Many
posted in G34 | G36

Unable to connect computer with G36-0625

I'm trying to connect my computer to my arris modem and it's not working.It ask me my network security key which is on the bottom of my modem[Edit: personal information]And my computer says that an incorrect security keyPlease help me connect to the internetAll my tvs are working 

2
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Guardians of the Gateways
22 days ago
J
The Many
jwoods27The Many
asked in G34 | G36

Having issues connecting to g36

I set up my g36 in my living and everything works in the living room but once leaving that room its like a dead zone and nothing is connecting and I dont know why 

1
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Guardians of the Gateways
22 days ago
T
The Many
TK1180The Many
asked in G34 | G36

changing Wi-Fi credentials

How do I rename the network

1
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Guardians of the Gateways
22 days ago
S
The Many
Sabrina22The Many
asked in G34 | G36

Disable SIP ALG on Aris G36

I was told in my job that the reason why I'm getting issues with staying connected to the company's phone system is the SIP ALG setting. Is this something that my Aris G36 has? If so, how can I disable it?

1
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Guardians of the Gateways
22 days ago
R
The Many
rayarnoldThe Many
asked in G34 | G36

LAN DNS Reverts to "Obtained Automatically" G34

I’m having an issue changing my IPv4 LAN DNS to “statically configured” on my G34 router.  When I change the setting and set the primary and secondary DNS servers, fill out the CAPTCHA, and then hit save settings, it appears to take.  After a couple of seconds, the screen refreshes and its back to “obtained automatically”.  The software image name is “Edited personal details” and the firmware version is “Edited personal details”.

5
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Guardians of the Gateways
25 days ago
T
The Many
thenonc56The Many
asked in G34 | G36

G34 Port Forwarding

What exactly is a TOKEN when setting up DYNDNS and port forwarding?

1
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Guardians of the Gateways
26 days ago
W
The Many
wfajardoThe Many
asked in G34 | G36

Best substitute to G36?

It's pretty clear now that Arris G36 is a massive frustration to several customers. I can not have satisfactory use of my Xfinity 2 GB connection.So my question is, instead of this dumb piece of plastic with bad tech inside and worst customer service, what do you folks suggest as a good modem wifi? Because this one is going to the trash can tomorrow. 

1
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Guardians of the Gateways
27 days ago
S
The Many
SavannahDanThe Many
asked in G34 | G36

Unable to change the Wi-Fi name and password on G36

When I try to change the 2.4 network name and password I get a spinning circle for about a minute, then it ges back to original name and password.   Any suggestions?

3
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Guardians of the Gateways
27 days ago
L
The Many
linda FitchThe Many
asked in G34 | G36

wireless printer connection for hp8600- G36

I need help connecting my wireless hp8600. It says filtering is enabled in my g36 new modem. (No button to disable).  how do I use surfboard with the gs36 to disengage the filtering???  Thanks

1
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Guardians of the Gateways
28 days ago
M
The Many
mbkayneThe Many
asked in G34 | G36

Can someone please explain how to login to my Modem Arris Model G36 so I can see history?

Can someone please explain to me how to see my wifi history of sites visited?How do I log in and how do I see the sites visited?Please help.

1
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Guardians of the Gateways
28 days ago
I
The Many
Isracutz10The Many
asked in G34 | G36

Modem is not working and led light is amber on G34

I would like to claim warranty on my Arris g34. Mines messed up and I did everything to fix it. The light is stuck on amber and I hit the reset button but it’s not doing anything.

1
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Guardians of the Gateways
28 days ago
P
The Many
Pross1983The Many
asked in G34 | G36

Hacking G34 modem

I need to know who is trying to hack my modem

1
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Guardians of the Gateways
29 days ago
L
The Many
LjarroyoThe Many
asked in G34 | G36

how to enable the bridge modem on g34

How to turn off the router portion on my Arros model number G 34

1
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Guardians of the Gateways
29 days ago
H
The Many
hallofffamerThe Many
asked in G34 | G36

Slow internet speed with G36

I recently bought the G36 and have been having issues with receiving my full plan speeds. I have 1gb speeds from xfinity. I would receive 1100+ mbps wired with their modem (xb7) but with the G36 if i get lucky it can pass 700.I contacted xfinity they said all is good on their end. Anyone have any tips to increase the speed if possible. Thanks 

1
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Guardians of the Gateways
29 days ago
R
The Many
reneegavinThe Many
asked in G34 | G36

Bad latency and download speed-G34

Hello, Ever since hooking up this modem, my download and latency are very slow on my Mac.  My Download is around 53 and my latency is at 41.  The screen also freezes frequently during ZOOM meetings.

1
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Guardians of the Gateways
1 month ago
V
The Many
Vic PivThe Many
asked in G34 | G36

G34 with Xfinity - performance issues

All,I bough in December 2023 a new Arris G34 for my Xfinity 800Mbps service ( I replaced my SBG6580 after 12 years of service).A couple of issues:After I placed in production the G34, I checked the Software Version.It was Firmware Version:01.05.020.04.01.NCS. But after a few weeks, I noticed that my G34 is running “Firmware Version:01.04.028.01.01.NCS” . Is it normal for xFinity to downgrade the G34? I’m running Firefox 126.0 but I’m still getting the message on the G34 UI console  -  the version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3. For the past week, I have Internet connectivity issues ( 40% loss in Teams calls, my VPN client is keep disconnecting, the Verizon LTE Extender direct connected to the G34 LAN port can’t build the IPSEC tunnel , etc). In those moments, the G34 direct WEB UI access ( 192.168.0.1) can’t load  completely and I can’t login to the modem to check the stats. The solu

3
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Guardians of the Gateways
1 month ago
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