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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 790 Topics
  • 2,008 Replies
790 Topics
P
The Many
pepperleuThe Many
asked in G34 | G36
new to G36 - SBC app logon not working

The modem is working but I’d like to get the app up and working so I can simplify the password.  The QR code that came with the unit doesn’t work and I don’t seem to be able to do it manually.  I’ve set up a password and user name, but that’s about it.  

91
plemans
Juggernaut
1 day ago
S
The Many
stormdanceThe Many
asked in G34 | G36
surfboard login web will not accept password and unable to set up the SBC app on G36

The app wouldn't connect to my G36, kept getting 0000-1614 error code.  So I logged into the web interface.  After updating my password, it asked me to log in again.  Fine no problems, BUT it won't accept my password!  Now I have no way to log into my router/modem.  It keeps telling me to use the email address I used for the app.  Did but it still will not acknowledge my password.  I've reset the modem so many times is sad.  I'm fed up!  How do I get my password to work on the website since the app won't work?

948
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Wi-Fi Warriors
2 days ago
T
The Many
troycbrown1983The Many
asked in G34 | G36
How can I turn on UPnP on my G34?

Hello I’m trying to play an online game on Xbox but I can’t because it says my UPnP is off. I have a G34 modem/router. How can I turn it on?

51
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Wi-Fi Warriors
2 days ago
C
The Many
clevelljThe Many
asked in G34 | G36
right password and username g34

 

111
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Wi-Fi Warriors
2 days ago
K
The Many
Kiefer0The Many
asked in G34 | G36
App prompts to factory reset G36

I have set up my G36 via the web browser.  When I try to log in to the router from the Mobile app (on the same network) it prompts to do a factory reset on the router.  I have tried the app on two different mobile devices on the network and they both prompt for factory reset.  I have no problem accessing the router via a web browser.

121
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Wi-Fi Warriors
2 days ago
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The Many
Srivilli1976The Many
asked in G34 | G36
Network Connectivity problem with G36 Modem

I bought G36 modem in May 2024 and have been having no problem till about a month ago. Now I have to disconnect and connect the power several times daily. The streaming on my TV’s last only about 15-20 minutes after which there is no streaming and the screen states there a Network problem and to disconnect and reconnect the power source to the Modem. My internet provider is Xfinity. Some of the letters in the Surfboard community from 1 year ago,state that Arris is working on an update. Do they have an update? If so how can I get it. Is this a problem with Arris or Xfinity?

332
N
The Many
3 days ago
B
The Certified
BekahflamThe Certified
asked in G34 | G36
g36 modem/router xfinity intermittent connection

I had xfinity out a few weeks ago to address intermittent internet connectivity. The same issue seems to be happening again since yesterday.Xfinity tech spent about 2 hours getting the updates to go through and I had hopes to be in the clear. Is there another update that is stuck? I would like to not have to replace this as I spent the extra money and it is supposed to be compatible with xfinity. My last modem and router set lasted me 8+ years. I think this Arris g36 is in year 2 and according to the site my warranty has expired…  

889
plemans
Juggernaut
8 days ago
I
The Many
INEZTMORINThe Many
asked in G34 | G36
Change Password

Arris G34

201
S
Wi-Fi Warriors
10 days ago
B
The Many
BlooThe Many
asked in G34 | G36
Change G36 Router Admin Password

I want to be able to change/create my own router admin password instead of having Surfboard Central create a fixed one for me. I couldn't find that option on the Surfboard Central app (android). Then I went over to the web GUI and when I go to change password, it gives you a warning to change the password in the Surfboard Central app for syncing purposes, but also has an option to ignore. Went back into the app and dug around in detail and there is NO CHANGE PASSWORD OPTION.Found a one year old post with my exact issue, but there was no definitive answers except to confirm that the app assigns a password and it cannot be changed.  So, the question remains. Can I ignore the warning in the web GUI and change my password without it creating issues for me?? This is a huge security issue to not be able to create my own password. 

531
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Wi-Fi Warriors
11 days ago
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The Many
newstringsThe Many
asked in G34 | G36
G36 won't connect to Surfboard app to change password and network name

New G 36 connected to Xfinity and online with solid blue light in front, via surfboard and Xfinity app setup process.  At the last step, Surfboard app delivers Something Went Wrong Error Code: 0015-1805 and then I can go no further.We are online and connected, I just want to access to edit network name and password.  

331
plemans
Juggernaut
12 days ago
L
The Many
lindelThe Many
asked in G34 | G36
Authentication Certificate - G34 Wi-Fi Cable Modem

Does AARIS now have a valid authentication certificate for G34 Wi-Fi Cable Modem? How safe is it to use the 192.168.0.1 address? Can my computer get hacked using it? I use Wavebroadband via cable on my HP computer. I do not use the app on my phone.

271
plemans
Juggernaut
12 days ago
J
The Many
jamesmcampbell65The Many
asked in G34 | G36
How to disable router in G36 SURFboard modem/router combo for Mesh

Hi, I am attempting to set up a new Mesh wifi network in my three floor home.  We’re pushing 5,000 sq ft and finding dead spots in the basement (TV) and on the 2nd floor (far end of house), and the old wifi Netgear extender just isn’t stable or great.   I read online that I would need to disable the router function in my ARRIS G36 SURFboard cable modem/router combo first, then set-up bridge mode to connect it to a new Mesh network system.   Any directions or guidance on this process?   I don’t know how to disable the router function within my G36.   I appreciate any network expert advise, thank you.

213
plemans
Juggernaut
14 days ago
S
The Many
SkyeThe Many
asked in G34 | G36
Intermittent internet connection on G36

I purchased the G36 on October 10, 2023 for $276.87. For the last several weeks I have had incredible issues with connectivity.  I am an Xfinity customer and there are no issues known or reported in my area so that would tell me it is the modem.  This unacceptable for a piece of equipment that I’ve only had a little over a year.  I lose connectivity multiple times a day and I’m spending more time resetting/rebooting than I am working.  Is anyone else having these issues and can offer any effective solutions? Other than purchasing a new modem that is NOT an Arris.

341
plemans
Juggernaut
14 days ago
O
The Many
OvelopsThe Many
asked in G34 | G36
g36 drops xfinity internet randomly

Had my g36 for about 2 weeks now.  Worked fine during this period, but over last few days started dropping signal 1-3 times per day.  Xfinity says my signal is ok.  Quick reset of the modem and all is restored, but after reading some of the threads on this forum about the same issue with basically no resolution makes me worry that I should just return the device while I still can.  Thoughts?

464
plemans
Juggernaut
15 days ago
R
The Many
RidiculousThe Many
asked in G34 | G36
G36 is basically a intermittent internet connection

I wasted $350 on this modem/router and I will never buy an Arris again. There is a firmware update that is needed and Xfinity and Arris need to get their act together!! I work for Xfinity and the company has been buying modems from Arris for years!! So why is this issue with the G36 not being addressed!! I'm a technician and I even had a maintenance tech check the signals levels at my home and in the area and he said there is no issue. He said it's the firmware that needs to be updated on this modem. I want my $350 dollars refunded!!

1416
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The Many
16 days ago
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The Many
NerdGirl253The Many
asked in G34 | G36
G34 MAC filtering doesn't load

I have the same issue this question describes: The topic is closed now. Just wondering whether anyone managed to solve the issue without resorting to starting from scratch.

574
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Wi-Fi Warriors
20 days ago
D
The Many
DlhurryThe Many
asked in G34 | G36
new G36 install with blue light flashing

G36 doesn't connect to internet.Tried power cycling s couple times.Can't find any help with xfinity app

455
plemans
Juggernaut
23 days ago
D
The Many
DzaffutoThe Many
asked in G34 | G36
Surfboard app for the temporary home - G34

I have a Surfboard app for our internet modem at our permanent home. We just purchased a new arris modem for our temporary home and I can’t seem to open a new app because it recognizes the one I already have for a different modem. I have a different email address I can use but it won’t give me an option it just opens it up to the one I already have. 

374
plemans
Juggernaut
24 days ago
O
The Many
OTK88The Many
asked in G34 | G36
HELP XB8 super fast vs G34 avg 400 mbs - 1200 gig plan experiencing slow speed

Hey Everyone! I need ypur HELP sticking to XFINITY.   i'm not technical enough to really understand all of this. Just enough to make myself dangerous. Here goes! Thank you in advance for anyone that can help walk me through this. You have no idea how grateful I will be. I am having major issues with xfinity. They are blaming my modems.For the reason, my download speeds are so slow. NETGEAR Night Hawk, NETGEAR C7000 2 and ARRIS G34. Slow download speeds. Ranging from 150 to max 350 ish.I had a 1000 gig plan. Just upgraded to 1200 because it was less expensive. Im in VERMONTI was told by a buddy of mine an independent contractor that xfinity and spectrum, both throttle down speeds to all other modems EXCEPT their own and or the 5 or 6.They have on their approved list on the website. Specifically the models on their site. I have been dealing with this issue for years now. Got in touch with xfinity, had a tech come out. Techs have been here at least 6 times in 7 years. They don't see any i

284
O
The Many
24 days ago
J
The Many
JoshPThe Many
asked in G34 | G36
Arris G34 2.5ghz not working

I bought this router/modem and got it connected with my internet provider, everything was fine until I noticed the 2.4ghz connection no longer had internet access. The 5ghz still works but I have electronics that need the 2.4ghz.

1025
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The Many
24 days ago
L
The Certified
ltnThe Certified
asked in G34 | G36
Arris G34 Guest Wi-Fi Network Not Broadcasting

I recently purchased an Arris G34. The two home Wi-Fi networks are enabled to broadcast as well as the guest Wi-Fi network but the guest network isn’t broadcasting. I am unable to see it in any device. Any guidance would be appreciated.On what I don’t think is related, for some reason the primary home network kicks some of my devices out as having an incorrect password despite repeated attempts to re-enter while other devices accept the same exact password. I’m pretty sure they were correctly entered. The second home network doesn’t do that--so I just use the second home network as the primary. But just throwing it out in case someone thinks I have a defective device. 

332
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Wi-Fi Warriors
25 days ago
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
GRE Tunnel through G36

How should the G36 be configured to pass a GRE Tunnel through the public IP address?

175
plemans
Juggernaut
27 days ago
K
The Many
KailuachrisThe Many
asked in G34 | G36
g36 wont connect to canon TR 150 printer

The printer won’t allow me to put in password for new router/modem. This replaces an older arris that was connected. Internet is working ok; printer shows the modem but won’t connect to it. 

182
K
The Many
1 month ago
L
The Many
Lopes26The Many
asked in G34 | G36
G34 - Slow speed internet connection on 5G network.

I recently upgraded my Wi-Fi router to the Ares G34. I've been noticing and experiencing some slower 5G Wi-Fi, and it's a lot slower when I'm in my bedroom, when my modem and Wi-Fi router is in the living room. I live in a roughly 800 square foot apartment and I'm unsure of why I'm experiencing this or I might be wrong and this might be normal.

742
plemans
Juggernaut
1 month ago
J
The Many
JcalejosThe Many
asked in G34 | G36
G36 not connecting to internet

I have a new G26 modem. All hooked up. Light is flashing blue. Everything  at internet provider is ok but it won’t connect 

401
plemans
Juggernaut
1 month ago
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