Skip to main content

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 738 Topics
  • 1,845 Replies
738 Topics
E
The Many
ErekoseThe Many
asked in G34 | G36
Unable to log into G36 admin

I am unable to log into the G36.  The documentation shows “Enter new password”, but the screen does not display the same information that “ANA” brings up.  The login shows EMAIL and PASSWORD, but I have not yet entered an email nor created a password and have never utilized nor have access to the Home Network Wizard

1451
S
Rockstar!
1 year ago
B
The Certified
balenasandwichThe Certified
asked in G34 | G36
rebind protection G34

Hello, I’m trying to access a site I host on my local network.I can access it-via DNS on my laptop and phonevia DNS on desktop with Wi-Fivia DNS on desktop on ethernet (with VPN)via IP address on desktopI can’t access it-via DNS on desktop with ethernet with no VPNSo it seems to be a problem with my windows desktop and/or router. At first I thought it was a hairpin routing thing, but since I can access it on my other devices and wi-fi it seemed unlikely.I’ve also checked my network switch, which is a netgear XS708Ev2. There’s something called ‘loop protection’, but again enabling it didn’t seem to solve the issue.It was suggested that it could be something in the router called “rebind protection”. Does the G34 have this feature, and could it be the cause of my problem?

1512
B
The Certified
1 year ago
U
The Many
UncleAlThePalThe Many
asked in G34 | G36
IOS APP won’t finish connecting

I have G34 all set and running. Now app won’t connect any more. My iPhone app goes all the way to linking to wifi then can’t communicate. Went through this before and support had me factory reset. Don’t want to do all that work again just to make app work correctly.

1072
U
The Many
1 year ago
R
The Many
rsknutsonThe Many
asked in G34 | G36
Trying to Understand the ARRIS G36 Event Log IDs

When reading the event logs for the Arris Gateway G36 what is the event ID for a system reboot or stop/restart?  I just want to better understand when or how often my gateway is restarted whether if I initiate the restart myself or if my ISP initiated it. 

3314
R
The Many
1 year ago
Ebojager
The Certified
EbojagerThe Certified
asked in G34 | G36
G36 and Xfinity Event Logs - DHCPv6 - Missing Required Option 24 [Critical]

So, I might have solved some of my incompatibility with the Xfinity network by turning off the SIP option in the Advanced > ALG Settings, but I still get the once a day or so disconnect but only drops for a short time then recovers. I noticed a lot of these entries in the Event Log that may or may not be associated with the drops:DHCPv6 - Missing Required Option 24 05/23/2023 04:25:43 PM CriticalDHCPv6 - Missing Required Option 82 05/23/2023 04:09:19 PM CriticalI’m curious how critical those are and if changing my iPv6 settings could help?I noticed a checkbox for “Enable Stateful (DHCP Server)” which is checked. Im curious if maybe I should run with it unchecked but not sure what that would do???  I would appreciate any comments on the subject, thank you!

4232
Surfboard Sux
The Many
1 year ago
E
The Certified
emanonThe Certified
asked in G34 | G36
Why can't I sign into a non-broadcasting 5GHz?

Is there a situation where signing into a non-broadcasting 5Ghz G36 is not possible? I have my 5GHz access not broadcasting.  However, choosing “Other” Wifi in MacOS Ventura and entering the 5GHz SSID information and obtaining a connection has never been a problem until lately.  Lately, I have to set the 5GHz to broadcast to sign in.  If I revert back to non-broadcast, I then can't sign in. Any insight will be appreciated.  

454
E
The Certified
1 year ago
A
The Many
awlsewThe Many
asked in G34 | G36
G34 - How to disable primary wifi?

How do you disable the primary wifi on a G34?I want to use mine as a modem of course, with a computer hardwired directly to it along with my Google mesh routers.

5724
A
The Many
1 year ago
T
The Many
tagayoffThe Many
asked in G34 | G36
Can I manually setup the Arris model G34 with out using the arris app?

When I try to set it up it automaticly goes to the web to the providers site( xfinity) and I can’t see the internal status of the modem/router. Xfinity can’t seem to find the modem, although I get to their website that wants me to activate it by their app. Which doesn’t seem to work. So if I can see the internal status of the modem I can see the wan status etc. I don’t want reps coming to my house. 

14841
Where the Wild Pings Are
Cable Modem Commandos
1 year ago
C
The Many
Comuser997The Many
asked in G34 | G36
internet stability issues

I have xfinity, i pay for gigabit speeds 1gig download,50 upload, i run two xbox consoles on it for my household both are hard wired running off a arris g36, ive looked into singal streath for up and downstreams and when i check they appear to be within the ranges thays recommended from forum posts i dont know what to do

931
plemans
Legends
1 year ago
R
The Many
RichardMcNeilG36The Many
asked in G34 | G36
Dropped connection

I have the G36 and just bought it a few months ago for my xfininity internet service and have had dropped internet for what seems like day 1. The other day, I upgraded my ethernet cables and coax cable thinking that would fix the issue. I have a internet plan that gives me 1000 mbps of download, 20 mbps up. I know I future proofed myself with this model so what I have is plenty. The only thing left to do was call Xfinity. I spoke to a rep who ran a test on my cable modem/router and said my modem received no issues getting the internet and that I needed to reach out to Arris for a firmware update. Is there anything else I can do first before giving support a call?

202616
Ebojager
The Certified
1 year ago
D
The Many
DreamingVoidThe Many
asked in G34 | G36
G36 loses primary home password weekly.

About once a week, my G36 resets the Primary Home wifi password to a 12 digit number.The admin, secondary home, and guest passwords, as well as all other settings do not change. Only the Primary Home wifi password changes.What could be causing this and/or what can I do to help track down the culprit?

651
S
Rockstar!
1 year ago
B
The Many
BspktubeThe Many
asked in G34 | G36
wifi connected but not loading anything

Hi, I have the g36 Arris gateway, I upgraded from a Netgear nighthawk and only did so because our speeds where dropping when we had 4 or more people gaming at once via Ethernet and we where also paying Xfinity for 1gbps and the nighthawk was only capable of 600 mbs. So long story short we upgraded a few weeks ago everything was great for about 4 days and than randomly the wifi through the whole house would just drop but upon further investigation our devices are still connected to the wifi network but it's just not loading anything it doesn't even say "connected but can't connect to internet" like it usually does. For reference the wired Ethernet connections still work fine. The only fix that's worked is to power cycle the gateway which fixes it but after a day or two it happens again. Not a huge issue but extremely annoying seeing as we don't have great service where we live and wifi calling is pretty important for work and family emergencies. I'm thinking about just going back to the

1171
S
Rockstar!
1 year ago
Ebojager
The Certified
EbojagerThe Certified
asked in G34 | G36
G36 drops connection every 24 hours or so on Xfinity.

I have a 800GB plan with Xfinity but using the 2.5GB port. could this cause Xfinity to drop my connection? The modem never comes back online until I reboot it manually. I tried Windows Trouble Shooting and ipconfig /renew  etc to see if I could get it back online without a reboot but nope. Im guessing with all the others having the same issue, its faulty firmware being pushed from Xfinity ???How do I report this so a Surfboard technician can look into this issue before I end up just going with a different brand? Could changing anything in the LAN Ethernet Ports help. they are all set to Auto Configuration.

1843
Ebojager
The Certified
1 year ago
E
The Certified
emanonThe Certified
asked in G34 | G36
Does G36 support remote access?

Does G36 support remote access? If so, where do you I configuree it?

1693
S
Wi-Fi Warriors
1 year ago
A
Button Mashers
AUserButton Mashers
asked in G34 | G36
SURFBoard app never connects despite phone connection after factory reset.

SURFBoard app does not connect to wi-fi after factory reset. It knows what the router and password is and my phone app shows I’m connected. Regardless it says the connection ws not made. It was scanned and I was right next to the router. I’ve tried this a dozen times over the last week and it has never worked.

1141
S
Rockstar!
1 year ago
B
The Many
BobBobThe Many
asked in G34 | G36
G34 blocking Web GUI access

Hi all, I once was able to log into my account, then I did a reset and now I can not login again.  I have tried the admin and password thing, my email I used for initial setup, etc. and nothing works.  The app tells me my email and the password to use, but nothing is allowing me in again….and suggestions? It keeps saying “ Invalid Login Credentials! “

1221
S
Rockstar!
1 year ago
N
The Many
NHBoomersThe Many
asked in G34 | G36
How to add an outdoor wifi plug to a g34

We recently bought a g34 , set it up and it all works great but when we try to add an outdoor wifi outlet the app sees it but it times out. We have successfully added this outlet to another router and it works great we have concluded after trying every which way and getting the same result it may be the router settings-any help is appreciated. The plug is made by Tessan and has 3 outlets so you can plug something in and turn it on and off remotely thru wifi.Outdoor wifi plug 

492
N
The Many
1 year ago
M
The Many
mpsanThe Many
asked in G34 | G36
Browsers Unsupported

When I browse to the admin page in Chrome I get the following message  The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages. My chrome is Version 108.0.5359.99 When I try Firefox I get this message The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.You may proceed with an unsupported version, but you might experience issues using the pages. My Firefox version is 108.0.1 Both of these are well beyond the minimum required version, why is it telling me this?

2623
S
Wi-Fi Warriors
1 year ago
A
Button Mashers
AUserButton Mashers
asked in G34 | G36
My G34 has been rebooting itself every few hours.

When it reboots it will say “Please wait while your Wi-Fi is initializing...”. This initialization can take 30 minutes or more. This will happen several times a day. I have resorted to occasionally doing a paper clip reset. Sometimes I cannot do this because I’m in a remote location.

1826
A
Button Mashers
1 year ago
B
The Many
BhirwinjrThe Many
asked in G34 | G36
g34 wont stay online

After setting up my arris g34 and having successful internet connection, the unit stops connecting. Has to be reset to connect again. Have triple checked and internet service is active and cable to unit is good. ISP is Xfinity. Can you help me?

4575
V
The Certified
1 year ago
A
Button Mashers
AUserButton Mashers
asked in G34 | G36
WPS push-button disabled

This is the most aggravating situation I had yet. I have gotten out of this once but can’t replicate how to fix it. But none of my networks has this. Also, even if the network is disabled it will show this message. There is no WPA3. I have a camera that used to work on this router but stopped communicating. I’ve also done a paper clip reset. 

1733
A
Button Mashers
1 year ago
C
The Many
Carlos2019The Many
asked in G34 | G36
invalid login credentials

Won’t let me login even tho I’m using the correct password and username. From my app

2085
C
The Many
1 year ago
D
The Many
davidmarcusThe Many
posted in G34 | G36
Follow-up to "Chrome Cast says 'No devices found'"

This is a follow-up toI bought an ASUS RT-AX86U Pro router and put the Arris in bridge mode. The ASUS does not have theproblem that the Arris has. With the Chromecast using the wired Ethernet connection, other devices (both wired and WiFi) can see it.

330
D
The Many
1 year ago
B
The Many
bobboThe Many
asked in G34 | G36
G34 and/or G36 support MU-MIMO?

Anybody know if either of these support MU-MIMO? If not do any of the Surfboards?  Thanks 

342
B
The Many
1 year ago
E
The Certified
emanonThe Certified
asked in G34 | G36
How can I ensure G36 always has the same WAN IP forever?

Am I correct in assuming that my G36 assigns the WAN IP? I think my G36 changed the WAN IP when I reset to factory defaults.  Is there a way to keep the same WAN IP? If I edit and manually enter the WAN IP will it work?  I have other devices on the network that are dependent on the WAN IP. So, I want it to stay the same.

1255
C
The Certified
1 year ago
Terms & ConditionsCookie settings