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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 656 Topics
  • 1,657 Replies
656 Topics
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The Many
abhishekbafnaThe Many
asked in G34 | G36
Not able to connect to Surfboard Central APP

I can connect 192.168.1.0 on my browser and it works good. But not able to connect to Surfboard Central APP on Android, Please guide  I cannot use the APP at all now. 

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Guardians of the Gateways
1 year ago
I
The Many
iwish4fishThe Many
asked in G34 | G36
Return defective modem refund

I bought a new G34 6 months ago and it dies today. My cable provider confirmed it could not see the modem remotely, additionally resetting and power cycling always resulted in a steady light blue light.  So i purchased a new modem and it works great. How do I get a refund ? Thanks

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I
The Many
1 year ago
D
The Many
davidmarcusThe Many
asked in G34 | G36
Chrome Cast says "No devices found"

I just got an Arris SURFboard G34. I have a Google Chromecast and a desktop computer connected to the G34 using Ethernet. Both can access the Internet. However, if I use Chrome to Cast, it says "No devices found". I tried turning off the G34's firewall. Device Discovery is enabled. I also tried enabling Zero Config. If I plug my old ASUS RT-AC55U router into the G34, and plug the computer and Chromecast into the ASUS, then Cast finds the Chromecast and casting works.

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D
The Many
1 year ago
E
The Many
Ewalters1018The Many
asked in G34 | G36
1st generation ipad wont connect to wifi

i have an old ipad that keeps telling me it cannot connect to the network,  rebooted and reset everything

1
plemans
Legends
1 year ago
A
The Many
abhishekbafnaThe Many
asked in G34 | G36
Is there a way to determine LAN/Ethernet/Wifi failure?

Hi, I have got new Arris G34 and I am seeing sort of glitches in Internet. Be it wifi 5Ghz/LAN/Ethernet.I can provide any more information if needed. Please help/guide. 

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A
The Many
1 year ago
D
The Many
Davis_mcThe Many
asked in G34 | G36
Arris G34 Intermittent Issues

I have been having an issue that i need assistance with. I purchased and setup a Arris G34 modem as few weeks ago. I have been some weird issues. My ISP is Comcast. The weird issue is every few (random) days. I end was with slow activity in WIFi and even ethernet internet. In random cases even the ethernet doesnt work but the WIFI always seems to albeit slow when it happens. Comcast is reporting the modem is offline. I can even access the Surboard app and connect to the modem, most of the time. I can reboot the Gateway from that and everything again works fine and not slow...for a few days until it happens again. I can also manually unplug and reboot when the slowness/disconnect happens and again...it works fine few a few days until it happens again.Why would this be happening and how can i resolve this so its more consistenly up without this issue?Any information on this would be greatly appreciated.Please let me know.

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D
The Many
1 year ago
S
The Many
saurabh50411The Many
asked in G34 | G36
internet dropping multiple times Arris G36 modem

I try to contact customer service but I am not getting any help from them and the device is still under warranty. Multiple times I have to reboot the modem then the Wi-Fi single comes back and I am tier to robot every time 

10
plemans
Legends
1 year ago
T
The Many
tpcreedenThe Many
asked in G34 | G36
G34 will not let ethernet connected computer talk to the web

new g34 modem/router After setup with comcast wifi connected ipad can talk to the internet, but hard wired computer is not allowed to talk to any http sites but can talk to most https sites (but not all). any suggestions at all?

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A
The Many
1 year ago
D
The Many
DavidDyckThe Many
asked in G34 | G36
Firmware Update on G36

What is the latest firmware for the Surfboard G36I read the documentation, and it said my provider would have software updates, but Xfinity customer service said that they would come from Arris.If I have the latest software already - then the question is moot, otherwise - how do I ensure that I have the latest security fixes, etc

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Ernest
The Many
1 year ago
J
The Many
jmp130The Many
asked in G34 | G36
Change Account admin Password

I want to change the account admin password but via the portal it says to use the app. Go into the surfboard central app and there is no option. Is there an option in the app? Is the surfboard central the correct app? The warning is it won’t sync to the app. Does it matter where you change the password at this point if there is no option in the app to change it? 

4
I
The Certified
1 year ago
W
The Many
wifisThe Many
asked in G34 | G36
G34 best wifi settings

Hi all,I have a G34 modem router and my ISP is Comcast. (Xfinity)My plan details:Download speeds: up to 400 MbpsUpload speeds: up to 10 MbpsI can get up 350 Mbps on 5Ghz my 2.4Ghz is terrible I get around 70 Mpbs.Is anyone aware of any setting tweak that can help me improve my 2.4Ghz? 

7
plemans
Legends
1 year ago
jacknife1956
The Many
jacknife1956The Many
asked in G34 | G36
Opening a port for my voip service

I am having problem with my voip that drops calls after a few minutes of conversation.  My service provider, magicJack, asked me to open my 5060 and 5070 on my G36 to improve the quality of the voip service.  Can anybody tell me if I can do it myself with the modem admin tool or does it have to be Comcast that can open these ports for me?   I own my modem.

1
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Guardians of the Gateways
1 year ago
R
The Many
RM_of_SMThe Many
asked in G34 | G36
What is the current firmware version for the G36?

Could someone please tell me what the current firmware version is for the Surfboard G36? Mine is running 01.04.028.01.01.NCS, and I think it may be outdated.For example, whenever I connect to its Web Manager, it displays the message, “The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.” I am using the current version of Firefox, 109.0.1, and though I’m not much of a math whiz, I do believe that 109 is greater than 63.Also, please, I understand that my service provider is responsible for performing the firmware update procedure and that I cannot procure the firmware and update it myself. I just want to know if my G36 is running the latest version.Thanks much.

1
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Guardians of the Gateways
1 year ago
N
The Many
nsmith92The Many
asked in G34 | G36
G34--Internet only briefly works

Hi, I’ve tried calling the Arris support as well as using their Live Chat option, but neither appear to be working right now. Any help is greatly appreciated!! Starting yesterday we have internet connectivity issues with all our personal devices in the house--laptop, phones, etc. If I reboot the G34 it works for maybe a few minutes, then the connection gets bad, and eventually the SSIDs disappear from the Wifi options on all devices. I’ve done two factory resets, but can’t get passed the “Connect to new home network” on the app restart. When I call our provider, Cox, they say it is activated and working from their end. The solid blue light on the G34 is on at all times (except, of course, when I am doing a reboot or a reset). We also tried connecting via ethernet cable without luck. Please advise if you are able. Does the customer service number and/or live chat normally work? Best, 

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N
The Many
1 year ago
T
The Many
thmsdwltThe Many
asked in G34 | G36
g34 wps

I need to get a Wi-Fi extender but can't find the WPS button on the Arris surfboard g34

2
plemans
Legends
1 year ago
G
The Many
guylieserThe Many
asked in G34 | G36
naming network

How do I rename my network?

2
plemans
Legends
1 year ago
C
The Many
caroleb68The Many
asked in G34 | G36
Cell phones slow

Desktop speed is great, but cell phone activity is very slow. I have a G34. Speed tests on desktop are great. 

2
plemans
Legends
1 year ago
T
The Many
tonykernsThe Many
asked in G34 | G36
Lutron Bridge and Apple HomeKit

I was having issues with my G36 allowing my Lutron Bridge to communicate with Apple HomeKit. Lutron engineers came back with: “we have observed that the Arris Surfboard G36 unit seems to block/filter vital traffic used by Apple/Homekit. More specifically, this traffic is referred to as Bonjour. It seems like the G36 router blocks this traffic which translate to the Lutron app being unable to talk through Bonjour with Homekit.” Does anyone have a work around or suggestion?

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T
The Many
1 year ago
S
The Many
sfanicaseThe Many
asked in G34 | G36
Internet Connection issue

Anyone having internet drops issues with G34?   Band steering is turned off. Multiple drops daily. Have RCN as provider. No issues with cable side.  I Reboot modem weekly.

3
C
The Many
1 year ago
PaulT
The Many
PaulTThe Many
asked in G34 | G36
Warning: Unsupported Browser

I believe I’ve read all of the similar threads on this. However, none gave a satisfactory answer.The Warning message on ARRIS - Login thread says either to just ignore the message or talks about non-related issues like “modems and combo devices, the isp has to certify them”. The message says the G35 supports [browser] with the MINIMUM version.Your Gateway's web interface has been tested to work with the following minimum browser versions:Chrome: 70.0.3538.110Mozilla Firefox: 63.0.3IE: 11.0Edge: 17.17134Safari: 12.0.2 I have tired logging in with:On Windows 10Firefox: 109.0Edge: 109.0.1518.61Chrome: 108.0.5359.215Opera: 94.0.4606.65Brave: 1.47.171 (Chromium 109.0.5414.87)On Android version 13Firefox 109.1.1Chrome 109.0.5414.86All above the MINIMUM version.Yes, I have cleared the browser cache, rebooted the system and allowed all cookies.This is the message received when logging on. There is no “Advanced”, “Show Details”, “More Information” options. 

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Rockstar!
1 year ago
E
The Many
edgehl1978The Many
asked in G34 | G36
Change SSID remotely?

I recently traded out my Xfinity modem for my own G34 modem. Using the SURFboard Central app, I renamed the new SSID and password. For some reason the SSID reverted so it no longer connects to our devices. I've tried to rename it back but it doesn't appear to work when I'm not using the app on the actual network. We're traveling so don't have access to the network, but is it possible to rename the SSID remotely?

3
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Guardians of the Gateways
1 year ago
E
The Many
ETEThe Many
asked in G34 | G36
Hookup G 36 to HP 8620 PRINTER

Can’t get HP 8620 printer to hookup to Wi-Fi with a G 36 router modem 

3
E
The Many
1 year ago
V
The Certified
Vasquez.jvThe Certified
asked in G34 | G36
G34

Hello, I have an arris G34, the problem is that every 2 days it runs out of Internet, it only has a signal but no Internet. I have to unplug the power to get it back to work

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V
The Certified
1 year ago
I
The Certified
ii fredThe Certified
asked in G34 | G36
G36 and Xfinity -- every 2-3 days

Just upgraded to G36 from a SB6141about a week agoEverything seems to be working fine (450M down/10M up) for a few days (2-3 days) and then all connectivity slows down…  Sometimes I will see 25M d/10M u other times it will be < 0 Down.Slowness is on both wired and wireless devices.  Using my android phone to connect to the Surfboard app does not work (maybe i have to wait for more than 5 minutes for it to load) and I have to use a hardwired desktop to connect to the admin interface.  If I restart the G36 (through the admin interface), everything works fine again, full speed.  At times I thought it was the DHCP lease, 1d x 2.5 = 2.5 days, but I have no proof, yet. Thought i’d ask here instead of Xfinity since this seems to be G36 specific.  Hoping someone else has a fix for this. Details: BOOT Version:CGR2.86C.635901.R.2007141716Core Version 0.0.0.0Download Version:01.04.028.01.01.NCSFirewall - default MediumSystem uptime (22h)WAN IPV4 - DHCP lease 13h (currently)WAN IPV6 - DHCP 13h

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I
The Certified
1 year ago
J
The Many
jmcompton28The Many
asked in G34 | G36
qr code for set up

Trying to set up G36. When I scan QR code, it says no usable data found

1
P
Button Mashers
1 year ago
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