I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network). How many devices are supported? This critical information is not provided on the Arris website or in any documentation that I have found. What modem/routers support more than 31 devices?
Maximum Devices to connect on Wi-Fi network with G34
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- Guardians of the Gateways
- 2854 replies
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20 July 2024
- Answer
On G34 is supported to connected more than 200 devices so you can try connecting to the network 2.4 or 5G according to the device compatibility
That’s interesting but does not explain why as I added a new device an existing one became disconnected. That occurred with many different types of devices from light switches to smoke alarms. I spent 6 hours trying to get more than 31 devices working at the same time with no luck. When I did get the next device online a previously working device would pop offline. I had some devices on 2.4 and some on 5G. When I replaced the G34 with my original router, an SBG10, all devices came online. Sticking with the SBG10 for now….😪
- Guardians of the Gateways
- 2854 replies
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2 August 2024
Could you please Factory reset the modem and try adding the devices?
After performing a factory reset of the modem, all the customized credentials will change to default settings.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
- Guardians of the Gateways
- 2854 replies
-
2 August 2024
If you are unable to connect limited devices, I would suggest changing the security mode for 2.4G network and try connecting again.
To change the security mode> Login to 192.168.0.1>Gateway>connections>Wi-Fi>networks>Edit for 2.4Ghz.
Change the security mode as WPAWPA2-PSK (TKIP/AES).
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