G34 | G36

Using Microsoft Edge for the G34 GUI, the response became very slow, sometimes several minutes for GUI clicks such as Statis Addresses.  At one point a try to set a static address, or something else I must have done, left two static address list entries IP 0.0.0.0 MAC 00.00.00.00.00.00. Call that a 0s entry.  I switched to my preferred Firefox and the speed became normal again, but trying to [x] delete them made it worse.  I now have 8, 0s entries that can’t be deleted, all in one contiguous group.  As far as I can tell, any static address I create following those are never realized.  Since I had 72 S.A.’s before this mess I sure hope I don’t have to factory reset the G34 and start over -- more than an hour of typing and waiting for the G34 to respond.  I had an indication from Arris phone support this is a G34 bug but I stupidly phoned with my battery running out so my phone powered down and he couldn’t even call me back.  Is it officially a bug?  Is anything known about when, why

I cannot log into the admin interface, even after performing a reset. Several months ago, I lost connection to my wifi suddenly.  It wasn’t an issue with my provider.  I realized that my wifi name was showing up as the factory name, not the name I’d given it.  I discovered I could use the factory default password and I was able to connect all my devices using that, but since then I haven’t been able to log into the admin interface.  I’d like to change my network name and password.  I tried doing a reset to see if that would allow me to use the default login credential and it still won’t work. What can I do to get into the admin interface to change the password and network name?

I am STILL trying to get an answer to this and DO NOT send me to the chat as it “Currently Unavailable”  I tried both my Macbook and my iPhoneHow do I register my Arris G34?!?!?!? I want a helpful answer. I paid for this I should be able to register it for the warranty or I will file a complaint with the appropriate govt agencies. 

The Surfboard Central app has recommendation for network health.  It indicatess some devices are connected with a low signal strength.  Some listed devices are hardwired via ethernet cable.  How can they havee a low signal strehgth??

My G34 gateway was rebooting a few times per week.  Arris replaced the G34 and the problem persisted.  I was also getting pixelation on my TV screen.Comcast detected a problem with my line and sent out a tech.  The tech also saw some unusual errors on my line.  The tech installed a MOCA filter on the coax line coming into my house.  Since the filter was installed my Gateway has been stable for over 3 weeks and the TV picture is better.If you are having problems with your Arris gateway rebooting randomly then I suggest you get a MOCA filter installed.  

I have a G36 Modem/Router. About a month or so ago, the front light on it went out.I still have access to WIFI. Should I be concerned? I also have 3 decco 6e mesh units inline.Thank you, Brian

I just bought my G34 off of Amazon. Got it set up and opened the website to establish my network. It took me to registration and then said its already registered? 🤔 and the 800# that the page gave to call for support then hangs up on me! 😠 Not a good way to start a relationship when I just decided to move to your company after Netgear send EOL notice for my last modem/router. So how do I get my purchase registered? ❓

How do I go about changing the network name and password on my new G34? I’m connected and have logged in to the site, but don’t see where to make those changes?

How do I connect a wifi extender to my G34? There is no WPS button 

My G34 GUI device list shows many devices which Windows 10 nmap shows are currently down, and at least one currently nmap up device doesn’t show.  How does the G34 assemble its device list?  Can I improve it?

This is from my Surfboard Central App(Edited personal information)I entered the exact credentials as shown in the WEBGUI  Login Credentials image.  And this is my my Web Portal's response.   I'm useing Win 11 and Chrome, but I also tried M.S.  Edge and got the same response.So What do I do now.  P.S.  I hate using phone apps.  The print  is too small and it's too easy to fat finger the keys.  

The WPA3 security setting is incompatible with my Sleep Number bed, making it impossible to establish a wifi connection.  I try to log in to 192.168.0.1 so I can change it to WPA2, and it tries to redirect to a secure site but then fails.  Does anyone know how to get around this?

I had asked about a problem with the site certificate was insecure.“we could not verify the certificate: reason = untrusted”So I final went back to look at my problem.Solution was in Internet options, trusted sites“Require server verification (https:) for all sites” box unchecked and problem solved.I love MS’s buried controls (not).

Absolute trash.

I have an Arris G34 modem. The problem is that I have some Cinnado security cameras that only connect to a 2.4 GHz network. I received three cameras, but I’ve only been able to connect one. I’ve already tried all the possible methods, but the other two won’t connect. I also verified that the cameras are working fine — I used my phone as a hotspot, and they connected there without any problem. So the issue seems to be with my modem’s connection.

We've had the G34 for about four days.  We upgraded to this one because it's not too expensive but it does have parental controls.  I was able to label devices and set up a few profiles, but now all it does most of the time is load.  Every once in a while it lets me toggle the buttons to pause the Internet but it won't pause Internet to anything in the house.  The app seems so useless.  I wish there was a website where I could use the parental controls.  Are we missing something on the app?  I've force stopped it.  I cleared the cache.  I uninstalled it and reinstalled it.  Nothing has worked.  

I believe I have all of the settings correct on the G34.  I have the internet paused but the Chromebook is still connected to the internet. The device also sporadically sees or doesn’t see devices. The modem was reset. Most concerned about pausing the internet since that is one of the reasons I purchased this device.    

How do you activate mobile app for G34. Very difficult app to navigate 

I am receiving a massive number of “Correctable Codewords”, billions in short time period.  Additionally IPv6 is unable to successfully negotiate.  It would appear that there is no way to completely shut down the IPv6, but I believe that is a secondary issue.My ISP is Sparklight. I’ve contacted them numerous times over the past few weeks, however since I own this modem, they claim that they can’t help, even though they point out that they do see some packet loss.  The only thing they seem to be able to do is verify or perform a firmware upgrade. (I’m not sure how they are allowed that but can’t do anything else).Sparklight had previously replaced the cable between the pole and my house, and adjusted signal levels.  I finally got them to send a Sr. tech out this afternoon but not holding my breath on a fix.It’s a little disappointing that this modem, after being on Sparklight’s recommended list and only being a couple of m

Dear Arris,Could you please provide me a way to get information about an order I placed on shop.surfboard.com? I have an order number but I have not received a confirmation email.Thank you. 

I bought a G34.   Xfinity has activated it.  When I try to connect using the password with the documentation, it won’t connect.

Added new G36 to Xfinity account and it’s been activated with WiFi connection verified. But devices that require a password to use the WiFi still do not connect. How do I reset my password from the default?

How do I know if I have A surfboard max or a surfboard  gateway

I know this has been reported by others, but I am unable to see what the solution was. The G36 Web portal interface is extremely slow to log in and respond to switching menus or making changes, it often comes back with “Connection to Gateway Lost”.  The modem is connected to the Cable provider (Spectrum) and internet speed is not a problem.  I am unable to use the Mobile app because when I try to log in, it reboots he modem.  The modem has been factory reset numerous times but the slow login / management is still a problem.  I have tried both wired as well as wireless, different devices and different browsers but all have the slow responsiveness.

I have used the same email address for 25 yrs! So, it will not send me a way to set username, password or ANYTHING! I really do not want to do factory reset . How do I get the dang arris page on my pc so I can just do what I have always done.  WHY after all this time does my email NOT exist! I just installed this modem 3 months ago!!email me at (Edited personal information) ASAP for help!!