G34 | G36

I just installed a surfboard G 34 modem. We had an existing Netgear nighthawk X6 router and Unifi AP AC lite extenders. The extenders aren’t connecting. I’ve tried rebooting everything unplugging and plugging the extenders back in. Other than factory resetting the extenders. Does anybody have any suggestions? Are the extenders compatible with the new modem? 

How do I identify “unknown” devices on Surfboard? 

I set up our Wifi Guest account using the Surfboard app.  All details look correct on the app, but the name of the Wifi guest account does not appear in the list of available networks.   I’ve tried several times to connect devices to the guest Wifi for a few weeks, but the guest network name never appears.  What can I do?

Hello,I would like to use my Surfboard G36 modem/router as my main router and add two nodes for Mesh.  I see that Arris makes a couple of different models.SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System , AX11000 Wi-Fi Speed up to 11 Gbps , Coverage 6,000 sq ft , 4.8 Gbps Backhaul , Four 1 Gbps Ports per Node , Alexa SupportARRIS Surfboard mAX 6E W161 Tri-Band Mesh Wi-Fi 6E System | AXE6600 Wi-Fi Speeds up to 6.6 Gbps| 6 GHz Band | Coverage up to 5,500 sq ft | 4.8 Gbps Backhaul | 2 Routers | 2.5 Gbps Ethernet PortSurfboard mAX W130 Tri-Band Mesh WiFi 6 System, AX7800 Speeds up to 7.8 Gbps, Coverage 6,000 sq ft, Alexa SupportWill any of these work for me as satellites/nodes?  Any assistance appreciated, along with setup tips would be great! I also heard that I could use a Mocha device to transmit through COAX.

will a power cord from an Arris TM 822G power an ArrisG36?l

My G36 WiFi speed is now half the speed as it was before. It is now 212Mas inbps and .07 Mbps upload. It was 408.51Mbps download and 90.42Mbps upload.  Why has it changed so drastically? I have also noticed that this device would go offline on Saturday and would require a reboot as well as having to reboot often due to Wifi connectivity issues on both bands 5,4 and 2.4. Also, why do I have to go through a “community to get support and where do I get real support from this company? I am not seeing all the hype with this modem/brand.

I have a new Surboard G34 and am having to reboot the router 5 times a day or more. I constantly am getting a no internet warning. I am on Sparklight 1gb plane and the issue happens on both bands. When I contact Sparklight they send me through the re-boot hell and when the signal returns, all is well on their end and 20mims later, it drops again. All my devices retain WiFi connection, just not internet. I’m a complete network neophyte so please keep any suggestions grounded in English. LOL

Constant Orange LED light 

When I was setting up my router on my mobile phone, I was given a “device password”. I will not be able to memorize that password and want to change it. It is not really safe to write it down and keep it on a note. How can I change it? I’m not even really sure what it is for! My mobile? It’s not for my Surfboard, I changed that name and password, so what exactly is it for and how do I change it to something I don’t need to write down/can’t memorize?

Keep losing internet but stays connected to tower. My internet provider showed Arris's issue and loaned me their equipment.  Got warranty replacement from Arris SAME ISSUE!  Phone support is not answering 7:30 Pm CST, when try chat keeps saying sn is incorrect and I am typing from the sticker on bottom.  WTH?

I am trying to get new xFinity service using a new DOCSIS 3.1 Arris G36 gateway.  The activation process with the xFinity app stalls and eventually times out at the ‘testing connections’. In the modem WAN status, all phases prior to ‘Registration’ are marked ‘Complete’ with Registration usually marked ‘Not Started’.  Of particular note, the phase immediately prior to registration, ‘Configuration’ is marked ‘Complete’.In the Event log, I see the following (actual MAC addresses redacted):    Config File Rejected due to invalid or Unexpected TLV 4; CM-MAC=*; CMTS-MAC=*; CM-QOS=1.1; CM-VER=3.1A cursory look for ‘TLV 4’ information suggests this is the part of the configuration where the service provider (xFinity) declares the service level for the connection, in my own words ‘Speeds and quality of service’.   (Editorial note: I don’t consider the Configuration phase ‘Complete’ if the content is being rejected)Anyone hazard a guess wha

I have an Arris router modem combo model G34. I bought a Netgear AC1200 Dual Band Wifi Range Extender model ex6120. I cannot get the extender to connect to my router. After spending an hour on the phone with Netgear they recommended I call you to see if Arris "blocks extension networks?" Any help you can provide would be greatly appreciated.

What is WAN ‘registration’ in Arris G36 parlance when establishing a DOCSIS connection?Using xFinity’s app, I had partial success activating a new G36 at a new service address.  In looking at the WAN status, I have QAM both up and down, and the various categories of activation all say ‘Complete’ except the final ‘Registration’ item which has displayed a couple different statuses depending on when I look.  The xFinity app’s progress always hangs and times out at ‘checking connections”.Further, I wonder if this relates to me closing all the WAN side ports before I ever plugged the thing into xFinity.  Clearly xFinity won’t get no satisfaction if they are trying to ping the router from outside, but its fuzzy how that would result in the router itself never achieving ‘registration’.  TBH, I don’t even know what some of those other ports that default to open are used for, but I wanted to do what I could to prevent xFinity from forcing a firmware update that I cannot live wi

i contacted comcast.net over five times but still dropped and intermittent wifi and slow nowhere close to 800mps which i pay extra

On G36, I have configured my ‘Primary’ subnet’s DHCP server to a pool of 192.168.0.0/24 IPv4 addresses and added IP reservations.  Where in the web GUI do I configure the ‘Secondary’ (192.168.26.0/24) and ‘Guest’ (192.168.28.0/24)  subnets’ DHCP for IPv4 address pool and IP reservations?Is that configuration only accessible by logging in through 192.168.26.1 and 192.169.28.1 respectively? Is logging in through those addresses even a thing?Please note this is not a question about WAN-side (ISP-side) DHCP; its about the router’s built-in DHCP server(s) for LAN-side IPv4  addresses. [

I just purchased and installed a brand new G36 wifi cable modem. It intermittently but frequently drops the internet, both on wired and wireless connections, across a variety of devices. Every 7-8 minutes it drops the internet and then remains without internet for about 1.5-2 minutes before reconnecting.I have gone through the following support pages for a fix, tried every potential solution or spec check listed, and nothing has worked:One Two 

We have an Arris G36 with a router mesh system and our Nvidia shield plugged into it. Both the wifi to the router and the ethernet connection drops 5-10 times a day. I have rebooted it, unplugged it for 5 minutes, reset it. disconnected everything and reconnected. Nothing seems to fix it. 

I have had trouble with the G34 since I bought it. Slow speeds, trouble connecting & tv pixelating. I have 1g and my download is between 500-700 mbps. Xfinity blames Arris, Arris blames Xfinity. I upgraded my service to 2g and a technician came out and verified that’s what I’m getting. I called Arris tech support and was told that 700 was the best I could do. He also told me G34 won’t work on 2g service but the G36 will. Best yet when I asked about the 4g download speed in big orange ad on the front of the box he said that I have 4 ethernet ports 1g for each port. 

I have a new Surfboard G34, and I am wondering how would I remove or block an unwanted device that may be connected to my network? I see the connected device list in Surfboard Connect for iOS. There were other topics here that are currently closed, which stated that I should be able to see a remove option from that device details in that connected device list. But I can only expand the device card to reveal the details, i do not see any option to remove or block. I have also enabled parental controls and I still do not see any option to remove or block an unwanted devices anywhere.

I activated my G36 through Xfinity.I used surboard phone app, it connects failed.I used 192.168.0.1, whats the email and pw I use to login? the one same as my community account?

How do I change my Password and Settings on my (ARRIS) G36 Wi-Fi Cable modem ?  I don't believe I Registered the modem when I purchased it a few yrs. ago.

Just purchased a Arris g34 got hooked up but won't connect my HP printer envy 4500. I have tried everything and ready to go back to my Netgear this is ridiculous 

I upgraded my modem from a sbg8300 and my new modem G34 is slower when it’s supposed to be faster what going on I feel like I spent 200 bucks for nothing do I need to turn something on from the surfboard app to make the WiFi speed faster?? I would like some help if not I’m going return it and go back to my old modem they told me I needed to upgrade since my modem outdated but why my old  modem faster  then the new one doesn’t make sense I’m lagging like crazy with this G34

How do I totally remove the 2nd home Wi-Fi and guest Wi-Fi from G34.  Disabled all of these but Wi-Fi signal still transmitting.

I have a brand new G34 modem/wifi router that’s not even a week old. Worked great for first two days. Now everyday I loose internet connection but I still have a blue light on my modem. I unplug It for a few minutes and then it’ll work again.