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Wi-Fi Modems
G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

771 Topics
1,946 Replies

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771 Topics

SheasheaThe Many

password change on G36

How do I change my password on my G36

362

2 months ago

AubreyrobinThe Many

asked in G34 | G36

2 modems 1 app to change Wi-Fi credentials on SBC app - G36

Hi I bought 2 G36 modems for 2 different properties. I can’t seem to add the second one to my app to change the WiFi name and password. Why can’t I add a 2nd of the same modem?

241

2 months ago

elsethThe Many

asked in G34 | G36

Additional DDNS Provider No-IP on G34

I noticed there are three options for DDNS providers. DynDns.org Changeip.com & freedns.afraid.org My DDNS provider is no-ip.com. Is there a way to add/use this provider with the G34 wifi modem?

252

2 months ago

bnmechamThe Many

asked in G34 | G36

Password setup on G36

Just purchased a G36. How to set up password?

OurrouterThe Many

My G34 is flashing green. Reset didn’t work, and internet provider says it’s not getting a signal from my modem

711

2 months ago

jgockmanThe Many

asked in G34 | G36

G36 compatible with W31 Max router

Hello, I recently purchased an Arris G36 surfboard ax3000. Then I realized I wanted a mesh system in my house. My question: what is the most economical way to do this? Do I purchase two W31 mesh routers in addition to the arris g36? Do I still need the arris g36?Is there a better system to purchase? I have a couple kids and it seems like they are always on YouTube and iPads. We aren’t big gamers (yet). your help is greatly appreciated! Thank you!

OttersbThe Many

I sent my router in weeks ago and have not heard anything. What’s the deal?

103

2 months ago

Ncroasmun521The Many

asked in G34 | G36

G34 wont let Blink cameras connect

We just upgraded to an Arris G34 modem/router and now our Blink camera system won't connect. Keeps saying the password is wrong but it is 100% right. Ideas?

553

2 months ago

hss8392The Certified

asked in G34 | G36

Ethernet not working when having to use VPN

I finally got the ethernet working, but it’s not working properly when I have to utilize VPN. When activating VPN, connection no longer works properly. I went to web interface and advanced->ALG→ and all security features to pass through are selected.

191

2 months ago

NancyThe Many

asked in G34 | G36

G36 unable to connect to hp envy 4500 printer

I got a new G36 cable modem to replace another. Connected to laptops fine, can’t connect to HP Envy 4500. Setup wizard cannot connect. Network test results say I need to add the MAC address of the printer to the list of permitted devices. How do I do that?

341

2 months ago

GuilhermeThe Many

asked in G34 | G36

G34 Wifi and Ethernet slow speed

I bought the G34 to replace the old modem/router that I had because Xfinity assured me that was something wrong with it. Today I spent another 2 hours trying to fix the same issue, now with the G34, and had no luck. They say is an issue with the router so I’m here to see if there is any solution for this issue. Wifi Channel is NOT the issue. I went through many troubleshooting procedures and none of them work. My console is also having issues with the Nat-Type with both the routers I had.

681

2 months ago

hss8392The Certified

asked in G34 | G36

G34 Ethernet slower than wifi

Ethernet is not updating to 1000mbps on web interface and reverts to 10. Tried cat5 and 6 wires. No difference and this is connected directly to port 1. Wifi is great but Ethernet is only at 90.

433

2 months ago

MarkFutrellThe Many

asked in G34 | G36

Intermittent internet connection and unable to connect printer on G34

I’m trying to get out of a similar situation. I keep getting the wps disabled screen even though I’ve changed all the security. I don’t want to reset to factory because I’m afraid I’ll lose my xfinity connection. I really need to connect my canon ts 3522 printer to my new G34.

301

2 months ago

fhirotaThe Many

asked in G34 | G36

G36 connection to HP Envy 4500 printer

The printer recognizes the G36-D4CD wifi setting but when enering the password, the connection failed.Any ideas on how to enter the proper password?

2 months ago

stampheadThe Many

asked in G34 | G36

issue entering serial number g36

logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct I have the g36. How do I get past the point

151

2 months ago

IESCOThe Many

asked in G34 | G36

Power cord supply for g36

Where do I get a g36 power supply

2 months ago

BlaquaThe Many

asked in G34 | G36

Changing router on a G34 modem/router from WPA3 to WPA2.

How to change an Arris G34 modem/router from WPA3 to WPA2?

251

2 months ago

Brett_SherbThe Many

asked in G34 | G36

G34 Modem and Wifi DOA

I received my G34 modem today. Nothing is happening when I plug the power into the modem. I have tried with several other outlets and ones that I know work. I am thinking it is an issues with the power cord. when the cord is fully plugged into the modem, the connection seems louse.

191

2 months ago

JerryLGThe Certified

asked in G34 | G36

G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34

Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.

1686

2 months ago

stampheadThe Many

asked in G34 | G36

AX3000 wont accept serial number to login the GUI web portal

I logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct {Edit: personal information}

333

2 months ago

GrandmaJacqThe Many

asked in G34 | G36

Connection Issues with my new Arris Model G36 combo router/modem

I can't connect to Epson ET-3830 Printer with my new Arris Model G36 combo router/modem. I also can’t connect to my Whiskers Litter Robot 4 either with this new wifi. My phones and computers are connecting fine though. My printer troubleshooter said I should check to see if my privacy or separator feature is enabled in the access point which I have no idea on how to do. Any suggestions to help fix this?

N2FCThe Many

After reading what I could find here, I suspect many have this issue!!I used the web interface to thoroughly configure the G34 and TURNED OFF THE WIFI since I have a very nice mesh network plugged into the G34… I foolishly listened to the banner and used the Surfboard Central app to see what else could be configured… BAD MOVE!!I now get a logon screen that REQUIRES AN EMAIL AND PASSWORD WHICH I WAS NEVER GIVEN!!!It tells me I can “get to the old logon...” by clicking something that DOES NOT EXIST!!!Common sense tells me there should be a URL that I could append to the router IP in my browser to get to the other logon screen (e.g. https://{router IP}/<old logon page.php>) if only someone could supply that info!! If I can’t get that info, I am faced with resetting the modem and spending a few hours reconfiguring all my custom settings!!

731

2 months ago

julija75The Many

asked in G34 | G36

G34 default WiFi gone

Why would my SSIDs just disappear???? I found a similar question from a year ago. And the answer. 17 freaking steps to reset your modem???? Are you kidding me? I didn’t buy this to do this. So is there a clear answer why would SSIDs just vanish suddenly? Barely had this thing for 10 days. It’s either going back to the store or in the garbage. So disappointing.

271

2 months ago

rmoskalenkoThe Many

asked in G34 | G36

G36 doesn't work with Xfinity and experiencing with packet loss

Hello, As many other users I ran into a problem with intermittent packet loss. Arris sent a replacement - both G36 units have loss. 2xXfinity modems + 1x CODA56 - no loss. The issue is clearly with G36. Arris support is trying to blame Xfinity for incorrect signal levels and Xfinity is reasonably responding that their signal levels are good for other modems so Arris needs to fix it - and it doesn’t. So what can be done?Can I return that G36? Or can Arris fix that problem from their side? Thanks!

661

2 months ago

Ddavis91The Many

asked in G34 | G36

G34 Ethernet Port Issues Slow Wifi

Howdy everyone! Just replaced my providers Arris with this G34 (SBG00DAY34). I currently have Optimum service formally known as (suddenlink). I pay for the 500 Mbps Service, and with their modem everything was perfect! I always had at least no lower than a 450 Mbps download speed, I would even see 600 sometimes on wired connections. Now on this G34 all of my ethernet ports show a -200 dBm. I have three ethernet cords plugged in. They go to my TV, Xbox series X and desktop. The dBm levels on the WiFi are normal and the connection is perfect on both 5GHz and 2.4GHz. But again, the speeds are hardly acceptable. If I wasn’t paying for speeds I wasn't receiving I wouldn't mind. Everything seems to work okay which is strange to me, and the ping is low. I can't figure out for the life of me what is causing the issue with the ethernet ports. If anyone can give me any sort of direction, I would greatly appreciate it. when it comes to technology and figuring things out, but I'm not very well ve

681

2 months ago

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