Skip to main content

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 808 Topics
  • 2,051 Replies
809 Topics
T
The Many
Tofic123The Many
asked in G34 | G36
question on G34

Is my G 34 a modem router combo 

372
S
Wi-Fi Warriors
T
The Many
Teresa KalbThe Many
asked in G34 | G36
mediacom - No internet connection

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone  

271
S
Wi-Fi Warriors
T
The Many
Tofic123The Many
asked in G34 | G36
question if i have a combo modem router - G34

Is my G34 a modem or a modem / router combo 

271
A
The Many
M
The Many
Mark E MartinThe Many
asked in G34 | G36
G34 trying 192.168.0.1 does not work

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

1024
M
The Many
C
The Many
Coleman CarterThe Many
asked in G34 | G36
G34 Warranty Registration

G34 warranty registration 

461
S
Wi-Fi Warriors
G
The Many
grandmelThe Many
asked in G34 | G36
Trying to Activate G34 with Breezeline

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please  helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty 

423
S
Wi-Fi Warriors
C
The Many
cg021028The Many
asked in G34 | G36
Surfboard central app stuck on get started on G34

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone  Anyone experience this? Should I just use a browser to set it up?

644
plemans
Juggernaut
T
The Many
Thinkhiro
asked in G34 | G36
G36 WIFI issue with DOCSIS 3.1

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity.  My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?  

604
T
The Many
K
The Many
kstenzelThe Many
asked in G34 | G36
Network offline and ethernet is working on G34

ArrisG34.  When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect.     When I contacted me ISP (Spectrum) they told me it appears that my network is turned off.     The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was t

434
plemans
Juggernaut
J
The Many
JsparksesqThe Many
asked in G34 | G36
Wifi6 Protocol G34 - Intermittent internet connection on iPad while accessing Zoom.

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34.  I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

305
S
Wi-Fi Warriors
B
The Many
bluelight320The Many
asked in G34 | G36
Problems Connecting Devices to AR36 Arris Router

I’m not super techie or anything close to it but I do find it necessary to make this post. I have an Arris G36 Router that someone gave to me barely used. My ISP is xFinity and to get away from renting an xFinity router, I decided to replace it with the Arris G36.Every since I started utilizing the Arris G36, I have had a multitude of connection issues especially with my Explore Scientific weather station, an Epson ET-3850 printer, and (2) Linksys RE7000 Wi-Fi extenders. My passwords that were set up with the Arris router for the 2.4  GHz and 5 GHz haven’t changed but I am continually being notified that when I try to connect to the router that the passwords are wrong. I have tried everything that I possibly know how to connect and it is just not working. Currently, the Security Mode in the Arris G36 is set to “WPA2/WPA3 Mixed Personal (AES)” and I’m not sure if that has anything to do with connecting, nor do I know how to change it to something else.Can anyone help me with any of this

1266
B
The Many
P
The Many
perryboThe Many
asked in G34 | G36
G34 DDNS Dynamic DNS update issue

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way?Please tell me how often DDNS updates are sent, after power up?

995
S
Wi-Fi Warriors
Glen1961
The Many
Glen1961The Many
asked in G34 | G36
Security Camera Connectivity Issue on G34

I recently upgraded my WIFI Router/Cable Modem to an Arris Surfboard G34.  It has been a challenge getting all my devices connected to say the least.  I’m down to my last device.  My Arlo security camera doesn’t seem to be recognizable using the G34.  I’ve  the Arlo instructions but I keep getting the same message no Arlo devices found on the network.  It worked fine on the previous wifi router using the same procedure.  The Arris manual gives instructions for computers and smart phones but not devices like this.  I’m open to suggestions.  

252
Glen1961
The Many
J
The Many
JakebarryThe Many
asked in G34 | G36
Surf Board G34 bought on a base , unable to activate it

My Surf Board G34 is not responding to my Xfinity service. I bought this modem in a (military) Base exchange I can’t return it elsewhere. Could I ship and exchange for another one that works with my service?

242
S
Wi-Fi Warriors
A
The Many
aalmi8The Many
asked in G34 | G36
No internet connectivity

Can Xfinity push a SW batch to my G36 router that I personally own? I am having service issues ever few days and I have to restart my router to get the service back. 

1356
A
The Many
T
The Many
theinvenntorThe Many
asked in G34 | G36
Surfboard G34 modem will assign IP correctly to any Apple computer

Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0. I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however. I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career. Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral app with the Wi-Fi access key on the modem bu

341
N
Rockstar!
T
The Many
theinvenntorThe Many
asked in G34 | G36
G34 Modem Will activate but with a local address.

I just got a G34 Surfboard modem today. I had xfinity assist me on setup. I had mistankenally given them the WAN MAC address for activation. I was able to get to the modem to work but it had given me a local address of 169.xxx.xxx I corrected MAC this with xfinity but, still can not get anything but, a local IP address of 169. Because of this I can not asses the web admin page. I am using a Mac running Sonoma. I tired reseting my network, followed by a restart. This did not work to resolve this issue. I had tried reset of all caches as well with no success as well. 

211
S
Wi-Fi Warriors
K
The Many
KakemanThe Many
asked in G34 | G36
g34 - Wi-Fi connected without internet

The g34 model I have is flashing blue the phones connected say connected without internet. The other devices say no connection unplugged and plugged multiple times cable internet provider they don't see it in the system is it fried?

531
plemans
Juggernaut
A
The Many
Aaronhatch3The Many
asked in G34 | G36
Surboard G34 Constant Amber light

I had sparklight as my provider for a year and the G34 worked perfectly. I recently moved states and had to change my provider to Xfinity and now I can't connect to internet. Since moving into the Apartment, the G34 when I plug it in goes green for 1 second then turns Amber color and stays like that. I have no access to wifi or internet through it. Has anyone encountered this problem? 

696
A
The Many
S
The Many
SandyVThe Many
asked in G34 | G36
New Arris G34 app keeps giving error and cannot login to router to change wifi pw. I have finals- Plz Help

Hello, I just got my brand new Arris G34 Router and it has been a nightmare. I know it is working and had MAC activated with Sparklight, but when I dl the app to set up it errored and now will not allow me to change anything. I’ve reset router, reinstalled app and still same issue. It asks for my email and I never set a password.  I tried the generic logins and no luck. Tried login on bottom, still no luck. The bar code on bottom will not scan. I don’t know why they have set up this way but the manual instructions stink, the recommendations do not work, and they are closed by time I get home. I am 24 hrs away from returning this thing. I have always bought Arris and 1st issue. 

1284
S
The Many
S
The Many
SjcraigThe Many
asked in G34 | G36
canon mg3620 connection failed on G36

Hi, I have the G36 router and I can’t get my printer (Canon MG3620) to connect. I’ve tried all the troubleshooting in my printer manual to no avail. Please help!

354
N
Rockstar!
R
The Many
RogerRabbitThe Many
asked in G34 | G36
https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

583
S
Wi-Fi Warriors
K
The Many
knitterThe Many
asked in G34 | G36
zoom and FaceTime freeze on G36

just set up my G36 surfboard and started having problems with my screen freezing on Zoom and FaceTime calls.   I never had this problem before with my 10 yr old modem/router.   Is this happening because I set up something wrong?  did I miss something in the setup?thankful for any assistance

91
plemans
Juggernaut
S
The Many
SandyVThe Many
asked in G34 | G36
Dear Arri, please fix your junk.. Im returning this

Never had soo many issues nor seen soo many complaints on a router in my LIFE! We shouldn’t have to fix a new purchase, what a joke. And CS has been closed. Forget it! I’m finding a new company .  

431
S
Wi-Fi Warriors
M
The Many
menzie85The Many
asked in G34 | G36
Unable to log in to G34

Getting this message.  Is there a work around?The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110. 

335
plemans
Juggernaut
Terms & ConditionsCookie settings