G34 | G36

I have mediacom 2000 Mbps/1000 Mbps plan and only get 50 Mbps upload speed. I have it in bridge mode with a eero wifi 7 router. My ethernet is plugged in to the G34. 

We are trying to set up a refurbished G36 Gateway modem/router. Our Provider, Optimum, says the unit is activated but we still do not have internet service. Numerous restarts and a hard reset - no luck. After over an hour on the phone the lady gave up.  They won’t sent a technician because it’s not their equipment. Help!

Bought a new g34 my provider can see but cant get the ip address. Wan is 0.0.0.0.   Tried everything I can think of. This should not be this difficult lol. I must be missing something.   Please help

I plugged in my surfboard for the first time called the cable company and I have not Internet

I'm trying to setup my parents wifi extender but I cannot get into the web interface.I tried to setup the G34 via the app but I couldn't because the option for Optimum is not there.  Optimum was able to setup on their end so they have internet...but I cannot get in to change the WiFi name or access WPS to add extender to the network since it asks for a email and password that the product was registered under but I never had to register in the first place. Help getting into this would be appreciated.

I have my primary home WiFi network set for ‘AP Isolation’ (the checkmark on the admin GUI) in my G36.   Why then is my PC seeing UDP [broadcast] packets from other IP addresses connected to that network?  By that I’m not asking why other hosts are sending this stuff; why is the router forwarding them?   I thought the idea of isolation technology was the router would refuse to forward virtually everything between hosts on such an ‘isolated’ network.  Perhaps the response could summarize what is expected to be blocked by the gateway.  Thanks.

I put a post previously about my Wifi speeds are only half that they use to be. 426mbps now 213mbps with upload only .07mbps.  My ethernet speed is great and it is just the Wifi,. I was going to check the channels to see where the congestion is so I can change the channel BUT, for some reason, even though I have alot of items connected to the 2.4 channel, nothing is showing up after running the Spectrum Analyzer under 2.4GHz section/log. Items show up under the 5G categories but not the 2.4.  I cannot change the channel if I do not know where the congestion is as I am sure there is. 

i have had this router for not even a whole month and the wifi network is accessible from all my devices but when selected there is no internet connection. i am a student and the router is hooked up to our schools internet and i don’t think other people are having this problem.

I’ve unplugged and replugged the power cord to try and get the WiFi to work but that did nothing. I did a factory reset and don’t know what to do now.

Is there a firmware update for the G36 using Spectrum as the ISP?  Most topics on this seem to be 2+ years old.

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item.  I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved? 

I wanted to get away from provider fees of using their modems, i.e. Ziply Fiber, and decided to buy the Arris G34 combo after seeing decent reviews. Looked easy enough. I haven't been able to watch TV or use my laptop now for a month without having to go through hoops and trials to get some sort of connection.  As a person who has very little knowledge about this topic, any message board info is like reading Latin.  Im about ready to just cancel my internet all together to save that money and say fukitall. Going to back to simpler times seems less stressful.  

I need to configure an Arris G34 in home network as secondary router. I understand I must set the 1st 3 digits of the IP address to match the default gateway with a unique 4th digit. Also I know I must change the default IPv4 default gateway to match the primary router. I’m having trouble finding these items in the configuration screen. Can someone please help me. Thank you.

Hi, we have a G 36 router. Yesterday our network disappeared.  The router is getting a connection from our service provider.  There is a Wi-Fi signal coming from the router, but we are locked out of it.  On the app, it’s saying our network that disappeared is still active along with the password.     we have tried to turn off the router and reset the router, but it locks us out. There’s also a new guest network that wasn’t previous there or set up.  I have tried to set up a chat with the company, but it still says it’s unavailable even though it should be open. Also all the links to the support pages are currently down 

I have issues with the new G36 dropping connection and followed all of the steps on the questions within this forum. I have Eero setup, as well.  My question at this point before I give up is — what is the purpose, or benefit, of "enable combined SSID across all Wi-Fi bands"??

Is there anyway to manage active ports on a G36? I have many I would like to deactivate.

I had purchased my G34 modem five months ago and it died without reason; obviously still well within warranty.  Waited 14 days to get a ‘new’ one ( I was told it would be a new one) only to find out that it is a refurbished one and now it is disconnecting every day at random times without reason and for long enough to interrupt my critical work!  As I was waiting (for far too long) to get this refurbished replacement (that also DOES NOT come up as a S/N that is recognized for warranty assistance now), I hooked up an old modem just to be able to do my job and had ZERO issues with the modem!  Now I cannot get technical support because this refurbished model is not recognized by the system when I enter the information sent in the box!  This is ridiculous- I need a NEW modem to replace the defective original one and now this refurbished one that is not working.  I am seriously upset at this product, and the lack of access to customer support for warranty issues.  Spending $200 for a mod

I just installed a surfboard G 34 modem. We had an existing Netgear nighthawk X6 router and Unifi AP AC lite extenders. The extenders aren’t connecting. I’ve tried rebooting everything unplugging and plugging the extenders back in. Other than factory resetting the extenders. Does anybody have any suggestions? Are the extenders compatible with the new modem? 

How do I identify “unknown” devices on Surfboard? 

I set up our Wifi Guest account using the Surfboard app.  All details look correct on the app, but the name of the Wifi guest account does not appear in the list of available networks.   I’ve tried several times to connect devices to the guest Wifi for a few weeks, but the guest network name never appears.  What can I do?

Hello,I would like to use my Surfboard G36 modem/router as my main router and add two nodes for Mesh.  I see that Arris makes a couple of different models.SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System , AX11000 Wi-Fi Speed up to 11 Gbps , Coverage 6,000 sq ft , 4.8 Gbps Backhaul , Four 1 Gbps Ports per Node , Alexa SupportARRIS Surfboard mAX 6E W161 Tri-Band Mesh Wi-Fi 6E System | AXE6600 Wi-Fi Speeds up to 6.6 Gbps| 6 GHz Band | Coverage up to 5,500 sq ft | 4.8 Gbps Backhaul | 2 Routers | 2.5 Gbps Ethernet PortSurfboard mAX W130 Tri-Band Mesh WiFi 6 System, AX7800 Speeds up to 7.8 Gbps, Coverage 6,000 sq ft, Alexa SupportWill any of these work for me as satellites/nodes?  Any assistance appreciated, along with setup tips would be great! I also heard that I could use a Mocha device to transmit through COAX.

will a power cord from an Arris TM 822G power an ArrisG36?l

My G36 WiFi speed is now half the speed as it was before. It is now 212Mas inbps and .07 Mbps upload. It was 408.51Mbps download and 90.42Mbps upload.  Why has it changed so drastically? I have also noticed that this device would go offline on Saturday and would require a reboot as well as having to reboot often due to Wifi connectivity issues on both bands 5,4 and 2.4. Also, why do I have to go through a “community to get support and where do I get real support from this company? I am not seeing all the hype with this modem/brand.

I have a new Surboard G34 and am having to reboot the router 5 times a day or more. I constantly am getting a no internet warning. I am on Sparklight 1gb plane and the issue happens on both bands. When I contact Sparklight they send me through the re-boot hell and when the signal returns, all is well on their end and 20mims later, it drops again. All my devices retain WiFi connection, just not internet. I’m a complete network neophyte so please keep any suggestions grounded in English. LOL

Constant Orange LED light