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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 903 Topics
  • 2,303 Replies

G34/G36 Announcement (2)

904 Topics
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The Many
Felix1223The Many
asked in G34 | G36
intermittent internet connection on G34

Mine has intermittent connection call xfinity and said that my g34 is not receiving the full signal and to get ahold of manufacturer

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C
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cbattenThe Many
asked in G34 | G36
G36 Smart Device keep dropping off.

I cannot connect to support from the email you sent me; my product is still under warranty.

343
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Wi-Fi Warriors
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The Many
SlimJim2012The Many
asked in G34 | G36
change wifi name and password

How can I change my WiFi name and password

541
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Wi-Fi Warriors
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The Many
JMEDThe Many
asked in G34 | G36
Manage Wi-Fi on G36

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

1022
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The Many
J
The Many
jameslacey6The Many
asked in G34 | G36
Unable to connect the printer with G34

I bought this new Modem Wi Fi last Saturday. I have gotten all my devices up and running except my HP5530 Printer. HP tells me I need to change the MAC address on the Modem Wi Fi because the printer cannot log onto the new Wi Fi network. The Geek Squad spent hours and couldn’t get the printer connected. Can someone tell me how to change the MAC address?

581
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Wi-Fi Warriors
C
The Many
cbattenThe Many
asked in G34 | G36
Need help purchasing a new modem since the G36 was a disaster

I returned this modem shortly after I got it, and over a year later, it still does not work. I would love to get another modem from you all, but I do not trust the company anymore. Please get in touch with me before I seek another company.

281
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Wi-Fi Warriors
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The Many
pmack0The Many
asked in G34 | G36
changing wifi password on G34

need to change original password on my G34 wi-fi cable modem

1551
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Wi-Fi Warriors
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The Many
annethulThe Many
asked in G34 | G36
help with setup

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

361
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Wi-Fi Warriors
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The Many
pringlesThe Many
asked in G34 | G36
Arris G34 Cable Modem Router Combo

I have an Arris G34 Cable Modem Router Combo. I have set it up and the Internet is working fine. I can’t figure out how to get the router to connect with my printer. When I print the network status/check network connection, it says that the “MAC address filtering check failed. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.” Can someone please help? Thank you.

1384
go4thexring
The Many
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The Many
nancibeeThe Many
asked in G34 | G36
Cannot connect HP 2028 Printer to G34

I see that this is a common question but none of the replies are resolving my issue. I have connected all of my devices to my network except my printer. None of the networks, i.e., 2.4, 5ghz, and guest do not appear in the list of networks in the HP setup wizard. I tried entering my network name manually with the WPA password. Nothing works. The printer cannot find the network. I have restarted the router and the printer. I really need to get this fixed.

353
go4thexring
The Many
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The Many
BobdayThe Many
asked in G34 | G36
G34 - log to service

My previous modem had the ability of sending the logs to a log service (I use PaperTrail / SolarWinds). I recently purchased a new modem Arris G34. I cannot seem to find any UI option in the web UI (http://192.168.0.1). There does not appear to be a way to send logs to a logging service. Or maybe the option is hidden under some section that has to be enabled first? I tried looking through the owners manual online, and did some internet searches, but they either didn’t mention it or just said “turn it on in the logs section” for which there is no logs section in the UI. can you give me specific instructions, or tell me it is not supported? Thanks!!!

263
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Wi-Fi Warriors
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The Many
Schmingus24The Many
asked in G34 | G36
password

The password on the bottom of the device isn't working. I may have changed it back when but haven't used it for quite some time so cannot recall the credentials. How do I reset them?

221
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Wi-Fi Warriors
K
The Many
KarlsonlawThe Many
asked in G34 | G36
G36 and Dead Zones - Should I install Mesh?

I have a G36 in the 1st floor corner of my house. I have dead zones in basement and other side. Tried a TP Link extender but hate the second name of the Extended Network. Looking to add at least two Mesh Routers. I have a CAT 5 where the g36 is that runs to the basement. Can I add two Mesh Routers both hardwired from the existing G36 (one on 1st floor and one in basement) and use them as my wifi network? Is that the best solution. I imagine I have to disable the G36 WIFI router function somehow? Which MESH do you recommend?

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Rockstar!
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The Many
Caterina75The Many
asked in G34 | G36
password

How do I change network name and password ?

642
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Wi-Fi Warriors
K
The Many
kansaswinds58The Many
asked in G34 | G36
G36 2.4 Ghz : Extremely slow respond on Wi-Fi irrigation controller

I have a wireless irrigation controller that runs on 2.4 ghz. The controller says it is connected but is extremely slow to respond.

233
plemans
Juggernaut
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The Many
gdicola12The Many
asked in G34 | G36
default admin password for G36

What is default password for G36?

1742
plemans
Juggernaut
J
The Many
jwrockyThe Many
asked in G34 | G36
Forget password on arris G36

Forgot forgot password

631
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Wi-Fi Warriors
R
The Certified
Ruth FofanaThe Certified
asked in G34 | G36
cant launch web interface through SBC app on G34

Thank you fir your fast response. Please know Im very low techArris Surfboard G 34

663
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Wi-Fi Warriors
E
The Many
eswoThe Many
asked in G34 | G36
how update firmware on a G34?

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

19725
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The Many
M
The Many
MlsThe Many
asked in G34 | G36
connecting G34 to my Sony internet

The TV is not connected to the router and doesn’t connect wirelessly.

213
S
Wi-Fi Warriors
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The Many
Hector46The Many
asked in G34 | G36
Surfboard app changed my login on G34

I set up my G34 using admin and the password I use for my network. After I logged in to the app, it changed my login and I no longer can access the router online. How do I get back to my setup?

394
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P
The Many
PablothedonThe Many
asked in G34 | G36
G36 on Xfinity no connection flashing blue light, Xfinity says its dead

Lost internet a few hours ago, happens every now and then, I unplug the modem(g36) plug it back in, wait 3 minutes and I’m online. Today that didn’t work. And neither is our cable or phones. Called xfinity, the first guy said someone must have cut out wires. The second person said our modem is dead and needs to be replaced. We have had this g36 for the last 2 maybe 3 years, and bought it because it was supposed to last longer than most modems, according to xfinity. The modem showed no signs of dying up until this point, so I have my doubts that it’s dead. How could I check if the modem still works or not?

381
plemans
Juggernaut
C
The Many
crowkingThe Many
asked in G34 | G36
Can't connect G36 to Xfinity

I am trying to replace my Xfinity cable modem with a G36 but am unable to successfully connect it to the Xfinity network. I tried the self activation using Xfinity’s app and the HFC MAC (both manually and with the QR code) which did not work and then talked with an Xfinity live agent for about 3 hours but still no luck. They say they can see the modem but when I’m on the admin app there is nothing showing in the WAN and signal screens. I factory reset the modem, power cycled, etc. multiple times with the Xfinity agent but nothing worked. I am able to switch it back to the old Xfinity modem and it works fine. The only recourse I have with Xfinity is to have a tech come to the house which will cost $100 but that seems useless since I know the signal is good (because the Xfinity agent switched the MAC back to the old cable modem and it works fine). The problem is definitely the G36. It just flashes blue. Is there any recourse?

1735
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Wi-Fi Warriors
Cynthie
The Certified
Cynthie
asked in G34 | G36
Renamed wifi now have 2 networks, unable to connect printer

I renamed my wifi, but now have 2 listed home networks ( the new name plus the original ). My tv is connected to the newly named WiFi , but trying to set up printer and it keeps trying to connect to the original wifi name. Should I delete the original, or are they both the same?? Surfboard AX3000 Infinity cable

382
Cynthie
The Certified
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The Many
PilarnetThe Many
asked in G34 | G36
Arris G34 Change Wi-Fi credentials

I just installed an ARRIS model #G34 The connection was done through Comcast. All is set, I got the Surfboard App to get the new WiFi name and password. I was unable to do so. Can you help. Pilar

1481
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Wi-Fi Warriors

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