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G36

G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

238 Topics
688 Replies

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238 Topics

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paulfloreck123The Many

asked in G36

G36 Dropping 5Ghz Transmitter

I’m having a repeating issue where the 5Ghz network drops and completely disappears. Only a reboot fixes this issue. This gateway is brand new and has the latest Comcast 1.05 update. What’s going on? Is there a fix or this is a hardware failure.

3 months ago

GGreenThe Many

asked in G36

Sparklight internet drops G36

I just bought the G36. It was working alright until 4 weeks ago. Now constant intermittent freezing. Sparklight's response, today, was that it's the modem/router after updating the Sparklight firmware. The technician that was sent out last Tues, checked all lines and said there was no issue with them. So, who do you believe. "It's no one's problem".

3 months ago

DNPThe Many

asked in G36

Intermittent connection issue. Could the G36 with COX have similar issues as noted with Xfinity?

We’ve been having intermittent outages with our 2-year old G36 using Cox cable that sound similar to what’s been described for Xfinity. The issues started a few weeks ago after having our Cox service upgraded - which BTW when working have really improved our speeds. I’ve perfomed a factory reset & Cox has run their remote tests and stated there are no issues on their end. Just wondering if the same type of Xfinitly issue could possibly be happening with Cox? My next step is to purchase an new gateway (or maybe seperate modem & router) to replace the G36...I’m also wondering if I should try a different brand as a comparison (please note that I’m not trying to be controversial...just thinking about process of elimination). Thanks for any feedback & hope your issues get resolved sooner than later...it’s definitily frustrating.

3 months ago

alkapaThe Many

asked in G36

slow speed on G36

I recently bought G36 and replaced modem I rented from Xfinity. I have 800mbps speed on my Xfinity account and I was able to see such speed during testing with modem I rented. But with G36 I can’t see speed faster 400mbps. Is it the fastest wifi speed I can get from G36? From description of G36 I understood that wifi speed should be up to 2.5 gbps, but I have less then quoter of it. Is there some guidance how troubleshoot and fix it?

3 months ago

Amazn-CobaltThe Many

asked in G36

WPA2 settings are not saving in G36

2 major problems with my G36. I need to make sure the 2.4Ghz remains saved as well as the WPA2 selection I choose! It's not accepting and saving my changes. Very frustrating. I've saved sooo many times and it does not stay.

3 months ago

gallenThe Many

asked in G36

Unable to see 5G network - G36

I have a G36 and it is configured to provide both 2.4G and 5G networks. In the router, everything looks fine. Broadcast network name is checked.However, the 5G network doesn’t show up as being available on any devices. I have even tried to join by specifying the SSID, but it says a network with that SSID is not found.

4 months ago

JahhuitThe Many

asked in G36

Alajeff12The Certified

asked in G36

G36- 5GHZ not broadcasting

The internet is not just dropping wifi. The 5ghz broadcast is no longer available.It disappears. The 2.4 broadcasts but connects without internet and hardwired devices are disconnected from internet as well. A 30 second reboot is the only thing that corrects the issue. Xfinity app shows the modem as online on the app during this calamity. It's a hardware issue with the Arris gateway caused by an unforseen consequence in regards to the newer xfinity frequencies and how the modem connects to them. It just crashes. Blue screen of death but in router form.

4 months ago

bpbaileyThe Many

asked in G36

G36 loses the time zone in parental control

The parental controls require that the router have the correct time. My kids’ wifi kept turning off at odd times. I tracked the issue down to the router forgetting the time zone. When that happens, the router might say its 11:00 p.m. when its really 5:00 p.m. which causes the parent controls to kick in and blocks their wifi access. This has now happened about a dozen times. Why does the route forget its time zone? I have tried multiple time servers from Google, NIST, and MSFT. Always the same issue. Is there any way to configure the router to stop losing the time zone?Setting the time zone to Automatic always produces the wrong time. For example, it is 17:40 right now. I set the time zone to “Automatic” and the updated screen now states that it is 23:40, which is 6 hours off. Where is the router pulling the automatic time zone from? Is there any further configuration to ensure the router always has the correct time. The company needs to invest in hiring a talented user interface desi

4 months ago

PoloniaThe Certified

asked in G36

How to replace SBG6580 with G36 on Xfinity/Comcast?

I currently have an SBG6580 that has to be rebooted every week or so to reconnect to wifi. Comcast says this model is outdated, so I bought a lightly used G36 on eBay.I connected the G36 today. It lit up with a solid blue light I but could not get the wifi or Ethernet working. Comcast support did whatever they do on their end and said their system did not recognize this modem.They’ll send out a technician to set it up for a fee (probably).I was using my cell phone data for search and setup. arrris.com/selfhelp is a circular reference leading to this community, hardly what I call self-help. I am unable to connect to the modem GUI on my cell phone. I was unable to find the manual for the G36 on the Arris Web site. I was unable to find out where to register the G36. Arris support phone claims to be open 24/7 but it’s closed on weekends.What do I have to do to get this G36 online, before I have to pay a Comcast technician?PS Very dismaying to see so many complaints of the G36 dropping Com

4 months ago

wkwellsThe Many

asked in G36

G36 Internet is constantly dropping 4 to 5 times a day

I have the latest 1.05 Firmware upgrade on my G36 router and the internet is constantly dropping 4 to 5 times a day. The only thing that fixes the connection is a hard reboot of the router. I can still see devices on the local network but internet connectivity is lost.Working from home makes this very FRUSTRATING!Any solutions in sight other than trashing this router?

4 months ago

AlmondteaThe Many

asked in G36

Intermittent internet connection on G36

What is the fix for these connectivity issues? I had intermittent issues until the last couple weeks. Today I cannot get it to work at all. I know it is this g36 because I bridge connected my old tp-link modem router to the g36 and I can access internet thru the old modem through the g36 but not the g36. We live in an area with little to no cell phone signal and rely heavily on our wifi and internet connection for wifi calling. I also work at home and the internet connection is vital to my work. This is extremely frustrating as this modem was not cheap and should work. I have spent time trying to figure out what to do with this that has taken away time from my job. I do not recall getting an email from arris or xfinity about any issues so I'm just finding out about this connectivity issue. Extremely disappointed in this product.

4 months ago

RJGush2The Many

asked in G36

My G36 still experiencing intermittent connectivity after Xfinity firmware update version 01.05

Also received the Xfinity firmware update version 01.05 for my G36 and still experiencing intermittent connectivity issues. Internet goes out multiple times a day every few days. Work from home. Reliable service is essential. Purchased the G36 as this was recommended by Xfinity. Constant rebooting is not a viable solution. Arris and Xfinity, please resolve this before you both lose another customer.

4 months ago

egilchriThe Many

asked in G36

Got almost signed up, because of xfinity glitch, and don't want to go back to square one

For my xfinity service, I got my new G36 and began the signup process. I got to the part where I was supposed to contact xfinity, which I did. After a long time working on it, the tech got me set up. Meanwhile, I guess the Arris app had timed out. It seems to only give me the option of a re-install, like after a factory reset, But I don’t want to do that, because I don’t want to go through the painful activation process with Xfinity again. So what’s the best, most efficient thing I can do, to complete my setup?

4 months ago

TrinathanThe Many

asked in G36

G36 Open DNS set up

Just switched to a Arris G36 and I previously had my network routed through some OpenDNS servers. At least I think, its been years .I set it up using the below primary and secondary. I know it was working before I switched, but after some initial test on the new modem/router it doesn’t seem to be blocking the sites it normally would. it also seems to kill my wifi. My direct connection works fine, when using the below.Primary 208.67….Secondary 208.67….Can anyone provide some guidance on how to set it up properly. Was putting into “connections/local ip/ IPv4”Thanks in advance.

4 months ago

Yami01The Many

asked in G36

login error arris G36

I set up the router with the iOS app. I did not have to set a password. It sent me a verification email with a 6 digit code. I cannot log into the web based router because I don’t know the password. I tried the 6 digit code, but didn’t work. The error tells me to use a valid email, which is what I’m doing.

4 months ago

RonbThe Many

asked in G36

No internet on G36

Trying to return my modem/router to Verizon and purchased the G36 because it has the coaxial cable connection. Setup went OK and connected phone and ring door bell and nest thermostat. But within a few minutes nothing is working. Tried computer and it says no internet, secured. Any ideas? Thanks

4 months ago

optical1The Many

asked in G36

Astound can't connect to G36

Astound can't connect to Ariis G36

4 months ago

gapeschThe Many

asked in G36

Remove or release connected device from Gateway G36

I cannot seem to find anywhere how to remove or release the IP address for an unknown device. I can see the list of connected devices but I cannot release or remove their connection. Is this possible?

4 months ago

Itiswhat_itisThe Many

asked in G36

Firmware Update for the G36 HowTo

Can anyone do me a solid and provide a step by step on aquiring and installing new firmware? My research hasn’t really done me any good. thanks in advance!

4 months ago

a6r5n123The Many

asked in G36

Port forwarding not working - G36

I set port forwarding up on my G36 and when I hit save, it goes back and shows it was created but everything is 0.I edit it and sure enough, everything is 0. It doesn’t appear to be saving. I deleted the record and tried it again and got the same result.I’m trying to forward 5001 external and internal ports.

4 months ago

WhateverdudeThe Many

asked in G36

Arris G36 blocks my Eufy live camera feeds from my other house

Just bought a G36 and now I cannot view my live camera feeds from my other house. I can view the feeds fine from my neighbors modem, from the library modem or from my mobile network, but something is clearly blocking the feed when I try my new G36 modem. Any idea what setting I would need to change to fix this?

4 months ago

AlettaThe Many

asked in G36

Router not working- g36

My router is not working. I have tried resetting it and turning the router on/off. How can I fix this?

4 months ago

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