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G36

G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

240 Topics
699 Replies

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240 Topics

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Bt30The Many

asked in G36

mivinThe Many

asked in G36

g36 cannot connect to canon mx490 printer

hello,My printer was working before but this week, somehow my g36 router cannot connect to my canon Mx490 printer or vice versa. It cannot detect the printer or any printer at all. I even bought a new hp printer and the hp printer can’t connect to the g36 router? please help?

6 months ago

cooktnThe Many

asked in G36

warranty -G36

I don’t even know if my warranty went through. I hit submit with requested information. No confirmation number or anything to print. I finally was able to connect my equipment at home.

6 months ago

esanchez2000The Many

asked in G36

Cannot connect ps5 via ethernet - G36

I have a cat 6 cable going from my G36 to my ps5 and it can't connect to ethernet

6 months ago

crmattsThe Many

asked in G36

Intermittent Internet drop outs with both high and low output signal levels on G36

This is a new ISP, cable modem, and my Internet connection has been intermittently dropping since it was first setup. My new ISP has checked and repaired all my new connections and the neighbors around me are not having any issues with their Internet. Today after three visits I saw what was happening with my output signal level when I lose connection and it increased by 15 t0 20 dbm and in the pas it dropped 5 to 10 dbm when I lost connection. Any ideas on what to do? Is the modem defective or is there any way to stabilize this output fluctuation?

6 months ago

FlickThe Many

asked in G36

G34 / G36 Firmware Update?

You have claim to have sent a firmware update but my connectivity drops more than ever in the last month. You keep responding to customers that if the service provide claims you (SURFBoard) need to push us a firmware update they do not know what they are doing. This maybe true in some cases but I can assure you that is not the case every time. I have a close CTO friend who indicates that either your firmware update did not provide cross the board solutions or that you keep pushing updates that auto reboot and unfortunately you keep sending them in the middle of my workday.We are unable to check the version of the firmware because your app is junk. It doesn’t remember you if you don't log in all the time and then forces you to start by installing instead of logging in. Then once you start the process you can not get out of it as none of the screens have Xs or back buttons they only have ? in the upper right hand corner. Even if I could get to see what version I have on my modem it

6 months ago

alesThe Many

asked in G36

Reset password for ARRIS G36

HOW TO RESET PASSWORD

6 months ago

tonyxThe Many

asked in G36

G36 packet loss constantly

Just got the G36 to replace my very old Xfinity modem+router. While I don’t get the issue that others have mentioned with their G34/G36 about whole connection drop, I constantly get the packet drops while playing games. Other applications are quite tolerant with packet loss so it was only visible while playing online games. Any idea how to resolve this? This happened starting the night when I activated the router…. The old router does not have this issue.

6 months ago

KirbySThe Many

asked in G36

lose internet connectivity in bridge mode G36

I recently lost internet connection due to a storm - not the first time it’s happened, but this time my connectivity did not come back up. I have a G36 surfboard I use in bridge mode with sever eero pods for Wi-Fi around the house. I ended up resting the defaults on the G36 which then showed connectivity, but when I set the G36 back in bridge mode I lose connectivity to my provider (Comcast Xfinity). what is going on?

6 months ago

matthinsThe Many

asked in G36

WiFi Communication Failure on SBC app G36

I’m trying to setup a new G36 gateway modem. I’ve activated the modem via the Xfinity app. Now I’m trying to configure Wifi via the Arris Surfboard app but getting a communication failure.Any support help?

6 months ago

vincinator44_2The Many

asked in G36

G36 Constant Issues No internet and intermittent connection issue

Upgraded from a Linksys+modem to G36 about 3 months ago. Had 99.999% uptime with my previous setup. WiFi refuses device connectionWiFi not present (can’t see network). Sometimes 2.4G or 5G or bothNot internet (Wifi channels present, lan connected to computer)2.5Gb lan loses connection2.5Gb intermittent connection with switch (this may be a limitation of the G36 not designed to support this or not compatible with green specs) All issues are resolved with hard power reset. All of my equipment is not an issue (cat6 cable, multiple working switches, booming cable signal levels). Temperature controlled open area. I added an external fan and shroud to increase air flow though the G36 and this seems to reduce errors. 3+ hard resets per week is not acceptable. Do I have a faulty product or is this normal for the G36?

7 months ago

messenbuThe Many

asked in G36

Optimize G36 with Spectrum

So I have a 1GIG service from Spectrum, I was getting 900Meg down all the time with the Spectrum Modem. I switched to a G36 because its is a combined gateway and now I get 70meg. zthe ISP tells me since I changed the modem out they cannot help me.Sounds real fishey. It is linked up DOCIS 3.1 and I do not see any errors. Is there some tcp setting or something to kick start this modem Thanx

7 months ago

GregwdThe Many

asked in G36

create new/reset wifi password

My Arris router blew out my network name and reassigned a random name while away. Tried my previous network name access password to no avail. How do I create a password for the new random named network or change the name and then assign a new password?

7 months ago

TexastiggerThe Many

asked in G36

unkown device unable to block

I have two devices on my network that show up as unknown, I was able to block one. The other shows blocked but when I look at network it still shows active. Does arris place a bogus device on the network since I am using their tool and it should be blocking it.

7 months ago

joeeThe Many

asked in G36

G36 surfboard modem moving from Xfinity to Verizon internet service provider

Hello All,I have a question regarding my modem, I am looking to move away from xfinity and looking at home 5g from the big three, I see where the Verizon cube has a pass through that must be enabled, my question is, how do I connect the Ethernet from Verizon to Arris since this is a cable modem? Is the Ethernet to coax adapter a real thing?Thanks.

7 months ago

bddiegoThe Many

asked in G36

G36 blocks Bonjour, cannot print across Wifi networks

I cannot get any devices on 5Ghz to Airprint on 2.4Ghz (where the canon printer resides).Airprint on 2.4 is OK. Seems Arris blocks or does let allow zero config to actually work?Advanced → Device Discovery → Zero ConfigWill Arris fix this? Or has anyone a work around?

7 months ago

grt_inThe Many

asked in G36

G36 and Xfinity - No connection, Solid Amber Light, No WiFi network

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option.

7 months ago

vickihThe Many

asked in G36

connecting older version ipad with wifi G36

I am having trouble connecting my older version ipad to modem.

7 months ago

LaMairj91The Many

asked in G36

why isn't my new wifi name and password updating? G36

After this storm my wifi name and password reset. It will not let me change it back. I need this fixed.

7 months ago

dwccfpThe Many

asked in G36

ios app will not let me connect to the G36

7 months ago

Michael J TimpanaroThe Many

asked in G36

Surfboard Wi-Fi Cable Modem change wifi credentials G-36

How can I change the password that came with the product?

7 months ago

ksnookskThe Certified

asked in G36

G36 same issues ISP Sparklight

It's obviously an Arris problem at this point. Wifi works 5 minutes then drops here on Sparklight as well. Beyond frustrating. Anyone recommend a different manufacturer wifi modem? I'm over Arris. LAN connections never drop FYI.

7 months ago

jd11184The Many

asked in G36

Where is the G34 / G36 Firmware Update?

It’s obvious that version 01.04.028.01.01.NCS of the G34/G36 firmware has bugs / flaws that is causing major issues with connectivity. As paying customers (for a device close to $300) we have reported this issue over and over again. This is not specific to Comcast/Xfinity as these connectivity issues also occur with Spectrum as the service provider. Tell us, your paying customers, what is going on with this buggy firmware and when you will provide a fix? What is the estimated time for an updated firmware? Is it already available? How do customers get this updated firmware or assure our cable service providers like Xfinity and Spectrum have been provided the new version to push out to customers. Please provide answers and remediate your flawed product. A good or even “standard” quality product shouldn’t have to be manually power cycled every 1-2 days. Why are you not providing answers?-Very Unsatisfied Customer

8 months ago

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