G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 599 Topics
  • 1,526 Replies

599 Topics

P
The Many
PawwyThe Many
asked in G34 | G36

Wi-Fi keeps dropping on G34

My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6. 

1
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Guardians of the Gateways
9 hours ago
P
The Many
PawwyThe Many
asked in G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say  there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it 

1
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Guardians of the Gateways
9 hours ago
S
The Many
SurfsdwnThe Many
asked in G34 | G36

G36 Guest Account is hidden?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

2
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The Many
10 hours ago
R
The Many
RichDThe Many
asked in G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem 

0
R
The Many
12 hours ago
R
The Many
RichDThe Many
asked in G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color.  I have scheduled Xfinity technician to visit tomorrow.  There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it.  I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work  mine. Started Friday 

2
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The Many
13 hours ago
R
The Many
rkralThe Many
asked in G34 | G36

G36 First time setup

How do I set up a G36? Instructions in the app say to enter a device but G36 is not an option. Is there any customer support? There's no phone numbers.

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The Many
1 day ago
M
The Many
MichaelwoodThe Many
asked in G34 | G36

setup for surfboard ax3000 G34

how to setup my new arris G34 on my pc 

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M
The Many
2 days ago
K
The Many
kieldowdleThe Many
asked in G34 | G36

g34 wifi fails shortly after power cycle

Occasionally the wifi signal would become unavailable and a power cycle would always solves the problem, bringing the wifi back. This was expected and was fine. However, starting yesterday after power cycling the devise would result in the wifi network only being temporarily available and would soon fail. Pressing the reset button on the device did not fix the problem. Each time I power cycle the device the network fails in less time.  Is my device broken? Do I have to buy a new one?

0
K
The Many
2 days ago
K
The Many
Kra2106The Many
asked in G34 | G36

Unable to login the GUI web portal to Changing Wifi Channel on G34

I’m unable to log into the Web Manager to change my WiFi channel via this article. The portal asks for my password, which is shown not only on the Surfboard app on my phone but that I also saved to my password app when I originally set it up. I continue to receive a message “Please login first” after entering the correct username and password. How do I log in?

1
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Guardians of the Gateways
2 days ago
R
The Many
RichDThe Many
asked in G34 | G36

arris G36 stoped working stuck on sold green

My modem wont do a hard reset. Or any kinda of rest. It's  stuck on sold green.  Luckily  I have my old modem still.  This modem. Not even a year old yet 

2
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The Many
2 days ago
B
The Many
billyhpfongThe Many
asked in G34 | G36

g34 - Lost mimu function

The G34 modem has lost mimu function  after firmware update 

3
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Guardians of the Gateways
2 days ago
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The Many
LamplThe Many
asked in G34 | G36

How to get COX to push the DOCSIS Upgrade - G36

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

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The Many
2 days ago
G
The Many
gregirbyThe Many
asked in G34 | G36

Activate ARRIS G36 with Xfinity

Tried to activate my ARRIS G36 with Xfinity but they said my modem was refurbished and that it was still registered to another user. I purchased it at Best Buy and thought it was new. What do I do?

1
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Guardians of the Gateways
3 days ago
B
The Certified
balenasandwichThe Certified
asked in G34 | G36

ISP security alert on G34

I received an alert email from my ISP flagging a potential security issue. I called to get more information, but they told me that they wouldn’t be able to provide any more info on the source of the alert or any IPs associated with it because I’m not using their special equipment. Instead, they directed me to contact my router provider, stating that they would be ale to access my router and see more information on the event. It sounded like BS to me, but is this true? I have an Arris G34. The logs on the router itself aren’t too helpful. The only strange thing is a number of entries starting about two days before the security email arrived:IGD: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,43431,192.168.0.***,7070,tcp,165600,1721088246,AnyDeskThere are 66 of these entries in total, with three occurring almost exactly at the 4th minute of every hour, for 22 hours. The redacted local IP is my desktop.So, is this an attempt

1
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Guardians of the Gateways
3 days ago
S
The Many
SurfBoardG36The Many
asked in G34 | G36

Unstable internet connect with G36

I had recently  purchased and installed a Surfboard G36 for Xfinity service. Earlier I had a older model of Surfboard and connection kept dropping. So, I ended up increasing to 1Gbps service with G36 with a hope of having an uninterrupted network. But it has been terrible even with G36 and I have to restart the modem multiple times in a day. Going through this is not helpful either -  http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels.

0
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The Many
3 days ago
J
The Many
jeff_smeltzThe Many
asked in G34 | G36

wifi speeds are horrible on G36

I just bought the arris surfboard g36 for my home, when I first hooked it up I was getting 164 plus upload speed and 164 plus download speed, now I'm down to 5 and under upload and under 3 download speed I contacted my wifi provider and they ran a bunch of test and it's nothing on the providers end I have no clue what to do.

1
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Guardians of the Gateways
3 days ago
R
The Many
Randall2022The Many
asked in G34 | G36

Unable to login GUI web portal to change the password

Struggling to log in on the web so I can change my password 

1
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Guardians of the Gateways
3 days ago
J
The Many
JetlagjjThe Many
asked in G34 | G36

changing network name

Change network name 

1
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Guardians of the Gateways
3 days ago
Z
The Many
zacharytboydThe Many
asked in G34 | G36

Intermittent internet connection - Surfboard G34

I have recently purchased a G34 in hopes that I could fix some connectivity issue with my home network.  I have installed the device, but I am not sure if my configuration is adequate.  I have verified that my signal levels are correct by using this link. . . .     http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels found in this post. . . .Unstable Network Connection - Surfboard G34 with Sparklight. What do I do next?

3
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Guardians of the Gateways
3 days ago
B
The Many
Bperez76The Many
asked in G34 | G36

arris modem wont turn on - G36

My arris g36 won't turn on

1
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Guardians of the Gateways
4 days ago
G
The Many
grt_inThe Many
asked in G34 | G36

G36 and Xfinity - No connection, Solid Amber Light, No WiFi network

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option.

6
R
The Many
5 days ago
R
The Many
Rockj1c4The Many
asked in G34 | G36

G36 Surfboard - Intermittent internet connection due to latency issue.

My internet has bad latency issues. I have the G36 in just Modem mode. I have an Orbi router and satellite along with a Tether in the garage to try and boost the range. It skips when the kids plays games on the XBox and phones drop or lose connection when link to the home WiFi. I am not tech savvy. I have narrowed it down to Cox internet or the Arris. I am hardwired to arris for the upstairs Xbox but there is till latency issues. It is a problem. The boosters are on in green. I have reset everything. It works for about 15 minutes when a device connects then it has the same issues

1
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Guardians of the Gateways
6 days ago
W
The Many
WeiChao123The Many
asked in G34 | G36

Modem Keeps Dropping Connection Randomly on G34

Hello. My DOCSIS 3.1 Wi-Fi Cable Modem, keeps dropping connection randomly. I just bought it yesterday. The modem is a G34, AX3000 WiFi 6 (up to 4Gbps Download Speeds). I tried contacting Live Chat Support so that I could send the Error Log to resolve this issue, but I don’t know where to click. 

1
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Guardians of the Gateways
6 days ago
D
The Many
dougevelandThe Many
asked in G34 | G36

Maximum Devices to connect on Wi-Fi network with G34

I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network).   How many devices are supported?  This critical information is not provided on the Arris website or in any documentation that I have found.   What modem/routers support more than 31 devices?

2
D
The Many
6 days ago
G
The Many
Gerald1963_1The Many
asked in G34 | G36

mac address isn't working

Mac address isn't working 

1
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Guardians of the Gateways
11 days ago
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