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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

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  • 2,236 Replies
876 Topics
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The Many
BootsieThe Many
asked in G34 | G36
What to do when G-36 does not even find other channels using troubleshooter

Just purchased a USED Arris G-36 and initial setup was fine. I had internet connection and WIFI going to all my smart devices. 2 days later, I have NO WIFI coming from the modem it seems? Logged into modem and used the (Spectrum Analyzer) and it shows NO other channels/Mac SSID etc. around me in the hood. I have ethernet connected to my desktop and this works fine. I have already done the following: > Called Mediacom to ensure setup and that modem shows up on network. (Logs from modem show initialization and also shows them re-initializing on day I called them 2 days later after losing radio signals on device.) > Power reset > Modem restart of WIFI > Manual channel changes (still no connection to the smart devices) > Used EVERY option in Restart/Restore while logged into the modem Does this likely mean the WIFI radio software/hardware is no good? Should I return this as a defective modem? Or, is there something else anyone can suggest I try to get the wifi radio signals going?

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The Certified
ASoreffThe Certified
asked in G34 | G36
Playstation 5 LAGS with new Arris Modem/Router Combo

I have a 1 Gigabit Internet service program with Comcast/XFinity and recently purchased and set up a new Arris Modem/Router Combo that Comcast/XFinity recommends for my service. But now my Playstation 5 LAGS terribly to the point that we no longer play games on it. I bought this new unit to IMPROVE WIFI performance, not degrade it….and understand that the Playstation 5 is only 2 rooms away from the Arris Modem/Router and on the same floor. So distance is not an issue. What settings can I change in the SURFBOARD APP (or other) to improve my situation?

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Wi-Fi Warriors
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The Many
TKSThe Many
asked in G34 | G36
Network not showing up for TV on G36

Hi - I just bought and connected my G36 modem. I was able to connect all my devices except my Samsung SMART TV. My network isn’t even showing up on the list. I tried to add it and it still won’t show up. Any suggestions?

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kiraandkengamerThe Many
asked in G34 | G36
G34 Error Logs // Spectrum 1G Plan

I have a brand new out of the box G34 that I just activated through Spectrum, and I have no other wifi in my home, and I am picking up these error codes and I am wondering how to explain it to my ISP if it is a problem that they need to fix, or do I need to RMA the Gateway. I have 8 pages of codes that all basically say the same thing: CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6087}: outLen 100 size 100 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6078}: INFO getDetailFromDwpal(LTQ_NL80211_VENDOR_SUBCMD_GET_ASSOCIATED_DEV_STATS) wlan0.0 STA d0:c9:07:d2:a2:ae 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6065}: INFO wave_getApAssociatedDeviceStats(38:1b:9e:74:a9:84) start for index 1 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6065}: INFO wave_getApAssociatedDeviceStats(3c:e4:41:da:42:2f) start for index 1 05/17/2025 20:12:14 Informational Ccsp

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Wi-Fi Warriors
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The Many
stevesgfxThe Many
asked in G34 | G36
Unable to access web gui portal to enable wifi on my G34

My router lost wifi (ethernet working fine) and after restarting numerous times, still will not come online. Tried accessing 192.168.0.1 but “refuses to connect” across multiple browsers. Tried accessing via app which tells me I need to enable wifi via the browser. Support page on Arris site returns an error (!) I’ll trash this thing if I can’t get a solid answer stat…

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HarryJrThe Many
asked in G34 | G36
cannot connect to many sites after installing G34

Connected to Spectrum, Activated modem, but now can only connect to certain websites. Google- mail and news are ok, as are a few others. Others sites like MSN, Steam, and most video sites if they do load, buffer and stutter. this happens on all devices attached to my network, ethernet and wi-fi. very frustrating.

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Wi-Fi Warriors
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moparikhThe Many
asked in G34 | G36
Arris G36 Wifi Constantly Goes Down

I have the Arris G36 and the wifi connection constantly drops all day. When wired in, I have zero issues. Comcast also came out and tested signal strength and it’s within the range of the speeds I purchase (gigabit internet). What can I do to get consistent WiFi out of this VERY expensive modem/router combo? It is super frustrating to have my work calls go in and out all day long.

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Wi-Fi Warriors
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The Many
ALEXORUSThe Many
asked in G34 | G36
connectivity, etal

Well now. Is everybody with an Arris happy? Probably not. Like the saying goes, “You can fool some of the people all of the time, but you can’t fool all the people all of the time.” Yea, I got fooled, but only for about a week. I bought an Arris G34 DOCSIS 3.1 to replace a perfectly good DOCSIS 3.0 that was no longer supported by my Internet Provider. I reviewed a dozen or so sites (like CNET, PC Mag, etc.) that review and rank combo modem-routers. The Arris G34 was consistently ranked at or near the top of nearly every review. So, the choice was obvious – Arris G34. Following the setup procedures (including contacting my Internet Provider) I had the G34 setup in about 30 minutes. Great, it was much faster than my old 3.0. The base G34 ‘seemed’ to work very well, that is until I tried to connect it to my wireless devices. It connected solidly to my TVs. But, unfortunately (for Arris [and me]) it would not connect to my printers or any of my other devices (including 2 devices in the sam

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Wi-Fi Warriors
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The Many
DJSThe Many
asked in G34 | G36
New G34 drops connection every hour or so Spectrum

Spectrum has me unplugging the G34 from power at least twice a day. They came out and said it’s the Arris issue?

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Wi-Fi Warriors
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The Many
rnallapatiThe Many
asked in G34 | G36
How to change G34 Modem router default SSID and password

How to change G34 Modem router default SSID and password.

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Wi-Fi Warriors
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The Many
jakehamm9743The Many
asked in G34 | G36
G34 flashing orange

I just bought a g34 modem. I contacted my internet service provider to activate it and it is activated. The light on the modem is flashing orange. I am trying to connect it with the surfboard app and the app says the light needs to be solid green. The internet via Ethernet cable is working. The WiFi is working. Why is the light on the modem flashing orange and not solid green?

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Wi-Fi Warriors
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The Many
steffisdumbThe Many
asked in G34 | G36
WPS on G34

trying to sign into activate wps on g34 arris router since there is no button on the router to push

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Wi-Fi Warriors
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The Many
Old DudeThe Many
asked in G34 | G36
G34 and an Arris vap2500 access point

Hello all, In November I purchased a new home along with an Arris G34 Modem Router Combo. Setup and activation went fine. I noticed my garage and the opposite end of the house had weak WiFi. I purchased an Arris VAP2500 access point to place there. I ran a network cable to the garage and hooked up the access point. In connected devices in my G34 the access point is listed and says online. My problem is I can’t login to the access point. Even before hooking it up I couldn’t get in. A WiFi search on a laptop and iPhone in the garage list the VAP2500 as a choice but I can’t join. all user names and passwords that came with it and searched online don’t work. My home system password doesn’t work either. Should I trash the VAP2500 and go with something else. Thanks

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Wi-Fi Warriors
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The Many
Max PowersThe Many
asked in G34 | G36
G34 “secondary home” and password fail?

I have the G34. I set it up about three months ago. I logged back in about six weeks ago to edit the Wi-Fi broadcast name. I went to log into the router yesterday and the password that I used initially and six weeks ago no longer works. I also noticed on that login screen that the router has a “primary home“ a “secondary home“ and a “guest“ network. CONTEXT: I have only logged in via 192.168.0.1, not the buggy surfboard app. Question 1: I don’t recall the router having a “secondary home“ SSID before. Is this normal and I just am not remembering it? Question 2: Any explanation for why the password that was used successfully twice suddenly doesn’t work anymore other than tampering? Question 3: Instead of doing a full reset to gain access to the router, is there a “forgotten password” option so I can preserve and investigate any logs or see what is occurred recently?

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Wi-Fi Warriors
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The Many
touber83The Many
asked in G34 | G36
Arris G36

Hello all, I need your assistance please. I factory reset my Arris G36 router/modem to default login : admin/passowrd. When I attempt to reset it up, it only prompts me to update the password. When I try to login in with the new password: admin/new password. It says invalid credentials. I input modem/SN on the support website and it tells me my warranty expired last year. Does this mean they will no longer provide me with support for my product? Please I am in desperate need of your assistance. Thank you for your time.

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Wi-Fi Warriors
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The Many
CastG36The Many
posted in G34 | G36
If you are having connection issues with Xfinity.

I bought a new G36 on eBay. The cable modem works great with Xfinity. During setup you are asked to select your ISP. I guess this is added with the newer firmware. If you log in to the web interface, go to Advanced then ALG and check if SIP is disabled, if not, uncheck and then save.

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jacook15The Many
asked in G34 | G36
G34 Can't Download App

I bought the G34 modem and got all the wires situated correctly with the router and the wall, but the setup app for the G34 is unavailable on Android devices. How can I complete the setup?

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Wi-Fi Warriors
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The Many
gpankiwThe Many
asked in G34 | G36
Arris G36 - intermittent internet connection

Wifi no longer works! Bought this in 2024 September from Amazon. Keeps on kicking out. Any suggestions?

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Wi-Fi Warriors
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The Many
jeffnnat2The Many
asked in G34 | G36
add pool wi-fi link

I need to a pool to controller to network to control pool operations.

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Wi-Fi Warriors
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The Many
rchathamThe Many
asked in G34 | G36
New G36 modem connection

I have set up my G36 modem/router and confirmed signal with Spectrum, but don't have wifi.

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Wi-Fi Warriors
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The Many
MrtyndallThe Many
asked in G34 | G36
Laptop does not recognized wifi on Arris G34

Hello, I have tried 20 different ways to connect to the Modem/Router with my Win 10 Laptop and does not recognize it. It works on everything else except my work laptop. PLEASE HELP

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Wi-Fi Warriors
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The Many
EvolLoveThe Many
asked in G34 | G36
Arris G34 wifi going out but showing I have good connection with blue light still on.

Like I said in the tittle and keeps happening everyday. I saw other post about this with link on how to fix it but the link don’t work because the Arris comsumer care website is down and seems to have been for the past week.

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Wi-Fi Warriors
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The Many
Felix1223The Many
asked in G34 | G36
intermittent internet connection on G34

Mine has intermittent connection call xfinity and said that my g34 is not receiving the full signal and to get ahold of manufacturer

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cbattenThe Many
asked in G34 | G36
G36 Smart Device keep dropping off.

I cannot connect to support from the email you sent me; my product is still under warranty.

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Wi-Fi Warriors
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The Many
SlimJim2012The Many
asked in G34 | G36
change wifi name and password

How can I change my WiFi name and password

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Wi-Fi Warriors

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