G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 251 Topics
  • 630 Replies

251 Topics

M
The Many
Momma39The Many
asked in G34

orange light wont pick my modem up

Hi I have a Arris G34 the light is orange and it's like they aren't any internet coming into my house. None of my devices will pick the modem up. I have tried unplugging and a 30-30-30 rest nothing works. I bought this back in May of 2023 what is wrong with my modem? Plz help!

2
S
Wi-Fi Warriors
4 months ago
lightningrod
The Many
lightningrodThe Many
asked in G34

Arris G34 Firmware Update November 2023

Apparently Arris sent out a firmware update on November 1st 2023.  M ISP is Xfinity, and since this is my OWN gateway, Xfinity does not/cannot update the firmware.  It has to come directly from Arris.Since this “update”, I can no longer forward ports to enable access from outside my network.I did a RESET of the G34, but it doesn’t help.Below are the software versions BEFORE 11/01/2023 and AFTER 11/01/2023BEFORE 11/01/2023AFTER 11/01/2023RESETTING the G34 did not go back to the original version for some reason.Is there a way to get back to the WORKING version?Or is there a way to make the NEW version work correctly? Here is Port Forwarding BEFORE 11/01/2023 and AFTER 11/01/2023WORKINGNOT WORKINGIs there a solution for this?

12
M
The Many
5 months ago
J
The Many
JPinPhillyThe Many
asked in G34

Unsafe WiFi Network Alert - G34

After my G34 dropped the SSID for the 5G I had to reset it. It now will not allow me to change the password, so I had to change it on my computers.When I connect to the network now my Bitdefender alerts me that it is an unsafe network. I’m using the recommended WPA2/WPA3 security on the router.

1
S
VIP
5 months ago
J
The Many
JezzemanzThe Many
asked in G34

G34 intermittent wifi connectivity on 5.0 band only; 2.4 remains unaffected

Had several instances where my month old G34 drops my 5.0 band but 2.4 stays unaffected.  We’re on Xfinity.  Recycling the router reconnects both bands WiFi connection.  Any insight on how to prevent the dropping of 5.0?

1
S
VIP
5 months ago
W
The Many
WishIneverBoughtThisThe Many
posted in G34

Unable to access the SURFboard Central App - G34

Not to hijack this post, but maybe to help OP…I’ve been using the SurfboardCentral app (v4.2.9) to view the status of my modem/router (G34). The app constantly states... ‘access to your network is currently unavailable’. I want to log into the web/gui at 192.168.0.1 to troubleshoot a problem but that seems like it’s only an option if I use a computer with a hardline connection. Is that expected (my other computer is connected to the wifi from my modem/router but will not connect to the web gui)? I tried logging into the web gui using the same login/password that displays from the app’s hamburger menu under Access Web Interface. The credentials don’t work and I’ve tried them several times. I feel like this isn’t a great product and am considering a return. Thanks for any help you can offer.

0
W
The Many
5 months ago
W
The Many
WCD71The Many
asked in G34

intermittent internet connection in G34

Have G34 surfboard. Xfinity internet. Stream YouTube TV. When we got everything up and running it was great. Now the last month we are constantly losing internet.  Often just restarting the g34 fixes it. So how do I tell if it's the g34 or Xfinity who has the problem? 

5
S
VIP
5 months ago
9
The Many
93BoilerThe Many
asked in G34

Changing Password for Wi-Fi - G34

I have a new G34.  I changed the network name, but when I try to change the password, the app thinks for a while and then goes back to the original password.  Am I doing something incorrectly?  Thanks.

1
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VIP
5 months ago
G
The Many
G2T2The Many
asked in G34

Warrnaty replacement for G34.

Will not connect to network.  Orange flashing light.  Intermittent port fails preceding total failure.

1
S
VIP
5 months ago
S
The Many
sa.doming7The Many
asked in G34

No connection with G34

Last night some of our devices were disconnected from the internet. This morning only my laptop could connect. Restarted router and modem twice each. After restarting, nothing can connect. Xfinity had verified that everything is fine on their end. Network name won’t even show up as an option on any of our devices. 

1
S
VIP
5 months ago
M
The Many
Magnus.SpeierThe Many
asked in G34

intermittent internet connection in G34

Dear ladies and gentlemens,I please send me further instructions of how I can get a replacement for my current G34 modem.Background:I’ve recently called a Xfinity service engineer to figure out why my connections always slows down over  the day and finally ends up in an intermittent internet connection. This happened at least once every 24hrs. An investigation by your service team (case number 2308-02902) has already been done on this.The Xfinity service engineer changed the modem to the standard Xfinity modem and suddenly everything works fine.I assume that the Modem has a defect where the cache is not cleaned correctly. It is definitely not the connection to my apartment, because this has been checked several times and is now working fine.PS: the recent upgrade of the firmware made everything worse. Don’t know if it overwrites parts of the cache used for other things before, but it took me about an hour till the connection got established again (but with the same behavior as before).

3
plemans
Legends
5 months ago
R
The Many
rupe1123The Many
asked in G34

g34 no internet

I just got done speaking to comcast and they are telling me that my G34 surfboard model is outdated. Does this mean it needs and update or does this mean it just will not function any longer? 

2
S
VIP
5 months ago
G
The Many
Gerald1963_1The Many
asked in G34

wifi not working on G34/36

WiFi drops out at any time and reconnects the same way 

2
S
VIP
5 months ago
A
Button Mashers
AUserButton Mashers
asked in G34

Replacement router is still having the same problems. G34

My original G34 was losing wifi  and hardwire connection daily. I think constantly having to reset caused the button to go bad. I just got a replacement router this week. Now I’m back in the same situation of losing wifi and connection. Before I do a reset sometimes the administrator console will never connect. Before the reset I often have to wait 10 - 20 minutes for it to respond until I reset which will speed things up, but only for a few hours. I only have a couple of wifi devices. Almost everything is network wired. My provider is Spectrum. I’m beginning to suspect there is an incompatibility with the router. Our jobs rely on a reliable router. This router is acting just like the first one. I’m digging into the logs now. there are a few IP6 critical errors. I was going to get support involved but I can’t have the interference during the day. Any first suggestions? BTW, G34 is a Spectrum compatible router. Before this I had a TPLink router that worked flawlessly but it was 300M rou

6
S
VIP
5 months ago
lightningrod
The Many
lightningrodThe Many
asked in G34

G34 5GHz Wifi Sometimes Disappears

After finally getting the Port Forwarding to work again (after firmware update) now I seem to have another issue.  At random times, the 5GHz just “disappears”.  The SSID does not show up in any devices in order to connect.  The 2.4GHz SSID still shows up during these times.  When I login to the router web configuration, it shows that both wifi bands are good (green checkmarks next to them)After continuously messing with this unit for about 5-6 days after the firmware update, I left the Wifi settings to the default (See photo below)DEFAULT SETTINGSNot sure if going back to the Manual channel settings (like I previously did) will solve this.I would occasionally have some slow connection speeds that way, but it wouldn’t just “disappear”.Using a wifi analyzer, it appears that other people’s wifi around me are also setup for automatic channel selection, as their SSIDs seem to bounce around from channel to channel depending on the day, which also makes it hard for me to use the Manual settin

1
S
Wi-Fi Warriors
5 months ago
L
The Certified
landdog49The Certified
asked in G34

C34-5931 Connect with Netgear EX7300 Extender

The two are connected. My Galaxy S22’s  Wi-FI  is showing “Connected”. It is asking for a Password. These passwords didn’t work: 1. Security Key from Optimum 2. SN on the back of the EX7300.What Wi-FI password do I use for the EX7300 login?  

5
plemans
Legends
5 months ago
C
The Many
collinasmithThe Many
asked in G34

slow speed internet connection on ethernet cable - G34

How come when I try to change my Ethernet speed to 1000mbs it always revert back to 10mbs in the router setting?

1
S
VIP
5 months ago
L
The Many
LeighPAThe Many
asked in G34

Unable to connect smart controller with G34

We purchased a kiln with a smart controller. We haven’t been able to connect the controller to our wifi, so we emailed the controller tech support team. They advised us the controller cannot connect to WPA3, it can only connect to WPA2. I was able to change the security type to WPA2 on the web interface, but the Surfboard app on my phone still shows it’s connected with WPA2/WPA3 Mixed. I still cannot get the controller to connect. I tried changing the security on the app, but nothing happens. Which is accurate, the web interface or the app? If the app is accurate, how can I get this fixed?

1
S
VIP
5 months ago
R
The Many
RAWise13The Many
asked in G34

intermittent connection on G34

Hello,Every couple day, devices that I have connected via WiFi drop connection and I get an error stating that the network is out of range.  I cannot simply reconnect without turning the wifi on ach device off and then back on.  Once I do that it reconnects with no issue until the next couple days go by.  Not a big problem for my tablets and such as I reconnect with each boot up.  The problem is with my constant connections related to security cameras and Echo Devices that monitor constantly.  once the connection is dropped, I have no connection to them throughout the day until I come home and reboot each.  If it was just one device, i would say it is the device….but it is at least 5 devices and it only started after I upgraded to the G34. Any Suggestions on this situation or maybe I have a setting wrong in the G34? Thank you for your help.

2
R
The Many
5 months ago
A
The Many
ADSunshineThe Many
asked in G34

Unable to Connect to G34 Wi-Fi Network at Home

Hello - I may be having this issue - not able to connect to wi-fi at home; but I need the information above in layman’s terms.  What settings do I need to check and where do I check them?  Thank you for the assistance. 

1
S
VIP
5 months ago
R
The Many
rpmohnThe Many
asked in G34

Port Forwarding stops working and can no longer be configured

I’ve been successfully using port forwarding since I setup my G34 around April, 2023. Lately I’ve had to reboot the device every few days because it completely disconnects from the internet on Comcast/Xfinity. This week, after rebooting, the port forwarding no longer worked. The services themselves still work on the internal network, but external port forwarding through the G34 does not. When I attempt to edit a port forwarding service and click SAVE, I get a pop up Alert window saying Operation Failed (screenshot below). When I try to add a new service, as a test, and click SAVE, there is a new entry in the port forwarding list, but all information is gone (screenshot below).I spent hours on the phone with Customer Support yesterday. After several factory resets and reconfiguration, the port forwarding services through the G34 would sometimes work for up to an hour, and then would stop working again and exhibit the same behavior described above and shown below. 

6
R
The Many
5 months ago
A
The Many
AgbalanzeThe Many
asked in G34

wifi username and password custom change for G34 model

I just bought the G34 series and needed to change my  WiFi  username and password. Only the username changed and every time I needed to add a device  my custom password wouldn’t work except the default. It’s very frustrating, please advise.thxmartins  

1
S
VIP
5 months ago
L
The Certified
landdog49The Certified
asked in G34

G-3-5931 not working on Optimum 1Gig Gateway 6

I just upgraded to 1Gig on Optimum with Gateway 6. The Arris G34 will not go above the 400 Mbps that it always has. The website shows the G34 works for 1Gig. It will not! Optimum said the G34 was not compatiable. The modem needs to be a Gateway 6. They send me a new  Altice 500g5 Gatgeway 6 and works correctly. 

1
S
VIP
5 months ago
R
The Many
Rylan777The Many
asked in G34

Connection error on my IPV4 help. g34

I went through the troubleshooting steps and got an error on IPV4 address no connection.

1
S
VIP
5 months ago
L
The Many
LeoWThe Many
asked in G34

New G34 - need access to local web configuration console

Hi,I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time.  The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working.  I've tried using admin/adminadmin/passwordamin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.    

3
L
The Many
5 months ago
P
The Many
paultherrienThe Many
asked in G34

G34 Modem cannot log into 192.168.0.1

I have tried multiple times to log into my new G34 router/modem at 192.168.0.1 and it refuses to allow me to signon with my credentials.I have reset the modem 3 times now and still cannot get in.I have tried also to log in after resetting the modem without using the sufrboard app, but then I have no email address to key in.Tried to follow directions to login as admin - but there is no ‘user name’ field to key into.How do I fix this?  

4
S
VIP
5 months ago
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