eMTA - Voice enabled Modem/Gateway

eMTA - Voice enabled Modem/Gateway

255 Topics

R
The Many
RedtarenThe Many
asked in T25

T25 not giving me speeds i pay for

I pay for 800mb and I get 300mb I have a nighthawk R7900 any ideas to fix this?

4
plemans
Legends
1 year ago
M
The Certified
msetzeriiThe Certified
asked in eMTA - General

Uncorrectables with MODEL: TM3402A

Seeing large number of correctable and uncorrectable errors when accessing cable modem.Not sure what would cause these.Access cable modem info using 192.168.100.1and have setup a script that captures info every 30 minutes.#!/usr/bin/bashwhile :dowget2 http://192.168.100.1/cgi-bin/status_cgi --no-check-certificatesleep 1800donehave another script that extracts data into a spreadsheet, and then note changes in max errors from each 30 minute block.Latest results With comparison date of different blocks looking like this. Looked for info on what powerlevels and other things should be.Saw one thing saying the powerlevels should be between 15 and -15?Was getting numbers lower than -15, so disconnect everything but cable modem, and got power level numbers to sometimes have levels in positive range and under -10. But even then would see these correctable and uncorrectable numbers spike at time.Don’t know if these are normal or not. Occasionally have lost network access and rebooting modem brin

5
M
The Certified
1 year ago
S
The Many
SAKThe Many
asked in SVG2482AC

Surfboard issue or Xfinity?

I own a Surfboard SVG2482AC, getting downloads around 200 but xfinity plan should go up to 1200 mps  . I have no issue with service but am clearly overpaying for service I am not receiving. Xfinity is blaming the modem (it is 3.5 years old) saying I should use their modem as they will always keep it updated. How do I know if it really IS my modem and if I should purchase a new modem, or if it is their service?  I only discovered this issue when trying out Verizon 5G service and comparing speeds online, so I do not know if it has always been this speed or not. (disclaimer- This was put in by our builder/tech division and I am not super techy so please explain to me like a toddler :)

4
plemans
Legends
1 year ago
R
The Many
revengejrThe Many
asked in T25

T25 keeps losing internet connection

I bought this house 2 years ago and I hired an installer to setup my wifi as I was moving from out of state and wanted things setup before I got here. Otherwise I consider myself very tech savvy as I was previously a network admin at a large international law firm, and I would have done the install myself. We have Xfinity here and he suggested outright purchasing a T25 modem instead of renting. Having previously owned a Surfboard modem when I was on Optimum for nearly 20 years and having almost no issues it, I said that would be fine.  It was working flawlessly up until about 2 months ago. I work from home and during business hours, I can not have down time. I use a PC and laptop, both of which are hardwired to a TP-Link Archer C5400. I had a 2nd Archer A20 hardwired to the C5400 operating as an access point. One day, suddenly, my entire house lost internet connectivity, nothing hardwired or wireless was able to connect to anything. I rebooted the C5400 thinking that was the issue but

1
R
The Many
1 year ago
J
The Many
JoeDeniroThe Many
asked in SVG2482AC

SVG2482AC wifi network problem

Just reset my parents SVG2482AC modem, after I reset it I saw both 2,4 and 5 g bands listed on my phone and I selected the 5g band and enter the password listed on the router but then a screen pops up forcing me to name the device and enter in a password, and the 2.4 band disappears- this is a problem bc they have a JAM Wi-Fi speaker that only operates on the 2.4 band so I need to be able to switch bands. I have an Arris G34 modem myself that lets me switch bands easily when I need to, it also didn’t force me to rename the device and create a password if I reset it, which I do often. Is there a way to fix this on the svg2482?

4
J
The Many
1 year ago
H
The Many
HAROLD VOGELThe Many
asked in SVG2482AC

SECURITY KEY svg2482ac

I HAVE A RESALE SVG2482AC SURFboard.  I WAS ABLE TO GO ONLINE AND CHANGE THE PASSWORD, AND WHEN I TRY TO CONNECT TO MY LAPTOP IT ASKS FOR PASSWORD AND SECURITY KEY.HOW DO I FIND THE SECURITY KEY,  WHAT IS IT?

1
plemans
Legends
1 year ago
H
The Many
HAROLD VOGELThe Many
asked in SVG2482AC

New RETRIEVE OR RESET PASSWORD FOR SURFboard SVG2482AC

RETRIEVE OR RESET PASSWORD FOR SURFboard SVG2482AC

2
plemans
Legends
1 year ago
C
The Many
Cdavis72The Many
asked in SVG2482AC

Change WiFi password SVG2482AC

Change WiFi password

1
plemans
Legends
1 year ago
B
The Many
BeroThe Many
asked in SVG2482AC

Regarding m new Surfboard SVG2482AC

Can I configure my SVG2482 to produce only the 2.4gHz band? 

1
S
VIP
1 year ago
P
The Many
Phil85The Many
asked in T25

t25 new install

Just activated my t25, but the ethernet ports are not working.   Did I miss a step?

1
plemans
Legends
1 year ago
B
The Many
bobal83The Many
asked in SVG2482AC

SBC app setup Svg2482AC

I have a svg2482ac  bought it from ebay (seller was rude afterwards) and after getting Comcast  to  hook it up  and get it activated is when the fun started.  Downloaded the android app for it and all but then I went to connect  my cell to it and it didn't  even show the same name as the modem.  It showed something like moto**-5g (don't remember all of it) so I try to put in the 5g password and it said wrong password so fir the next 2 1/2 hours I try everything I can think of reset modem, try and chat with ARRIS  try and find the code to scan and it don't even have a thing to scan.  The seller won't take it back and ebay is worthless so I'm out money for someone else's problem. Don't buy from Hannu-cod unless you like to get the shaft. I am.open for any and all help.

1
plemans
Legends
1 year ago
L
The Many
LiveTVMattThe Many
asked in SVG2482AC

Intermittent Connectivity Issue

Hi everyone.  I am new to the community and would greatly appreciate someone's help with my issue.  I am using an SVG2482AC modem/router to connect to Comcast/Xfinity internet.  After years of nearly uncompromising connection I have begun to have loss of connectivity at least every few days and sometimes daily for short periods.  My ISP assures me that my connection is fine and referred me here for help.  I must say I was surprised to see at first glance that there are others experiencing my problem.  My cables and connectors are fine and I even have my modem connected to a UPS because of my security system and smart devices.  Do I need a firmware update or setting adjustment in my modem?

7
L
The Many
1 year ago
222fbj
The Many
222fbjThe Many
asked in SBV3202

Xfinity Voice Activation fail (but data works)

My new SBV3202 was recently activated and data works.Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port.I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page.My telephone works fine - same one used with previous (netgear) voice modem.Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first?Thanks. 

3
plemans
Legends
1 year ago
R
The Many
Raul sotoThe Many
asked in eMTA - General

historial

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

2
plemans
Legends
1 year ago
222fbj
The Many
222fbjThe Many
asked in SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity.  I have a new SBV3202 that I want to replace the Netgear with.  Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

3
plemans
Legends
1 year ago
L
The Certified
lenlingThe Certified
asked in SVG2482AC

what app can I use to control SVG2482AC ?

I don’t see an app that is compatible with the Xfinity SVG2482AC

2
L
The Certified
1 year ago
N
The Many
NathanMcCrearyThe Many
asked in eMTA - General

Arris TG3452A Packet Loss Issues

As of recent me and my family have been finding our Arris TG3542A has been producing tremendous amounts of packet loss and I am unsure as of what to do with it. I have been unable to find anything helpful on the internet in my countless hours of research and we are supposed to be getting 1000+ mbps but we only get 20-40 mbps. Please help. 

1
S
VIP
1 year ago
V
The Many
VinsmokeJesusThe Many
asked in eMTA - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

1
S
VIP
1 year ago
P
The Many
patrouille123The Many
asked in eMTA - General

Arris tm722g speed needed

Hi,I can’t find the specs for my Arris tm722g modem. I have a 10/100/1000 ethernet port on my computer, a 15 Mbps internet connection (through the phone/cable company), so I wonder if the TM722G is fast enough to take advantage of the 10/100/1000 ethernet port.My question comes from the fact that I notice some lags when streaming 4k videos. Computer is currently connected via LAN/ethernet.Thanks,

1
S
VIP
1 year ago
J
The Many
Jamz123The Many
asked in SVG2482AC

Jitter

I have xfinity cable internet and use the Arris SVG2482AC modem/router. My PC is connected to the modem via ethernet. I’m trying to use a streaming audio app call JamKasam. It requires very low total latency. I’m have lots of audio dropouts and the program is indicating that the network jitter is intermittently high. Xfinity claims it’s the modem so want to get some info on how I may reduce the jitter on the Arris modem. Any thoughts?

2
J
The Many
1 year ago
R
The Certified
rdmaynard924The Certified
asked in SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

10
N
Wi-Fi Warriors
1 year ago
D
The Many
donnfishThe Many
asked in SVG2482AC

Computer slow, phone fast

The internet on our computers has gotten much slower that Xfinity says it should be.  Xfinity is blaming the modem (a 4-year-old SURFboard).  There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50).  The other computer never gets above 30Mbps.  The computers are hard wired through a switch.  The switch also connects 2 smart TVs and 2 Roku devices.  If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

8
D
The Many
1 year ago
A
The Many
AlexThe Many
asked in eMTA - General

TG3442S Bandwith Limitation

Hello Community,I have an Arris TG3442S. I want to limit the Bandwidth to all devices. How can I accomplish that?

1
S
VIP
1 year ago
dteer
The Many
dteerThe Many
asked in SVG2482AC

my personal PW won't work to get into surf modem

I reset modem once again. Put the PW I want to use. Now AGAIN just like with all my modems I cannot get past the PW to get into modem. The guy on phone at Arris said I could. But User ID was the same Admin. Its something I must be missing can anyone help! I did reset to factory settings two times still no joy! All devices work with password but cannot get into modem past the password and locks me out for 5 minutes! ThanksDavidGateway > LoginPlease login to view your Wi-Fi passkey or to view and edit detailed network settings

1
dteer
The Many
1 year ago
D
The Many
dtaylorThe Many
asked in T25

wifi speed T25

I own Surfboard T-25 Modem. I am paying for 1000 MBPS thru my ISP. The best speed I have been able to get thru speed tests is 400-450 MBPS. ISP said everything checks out on their end.When I connect laptop to Ethernet port on Modem I receive Unidentified Network Connection so I am not able to test the speed there.

1
plemans
Legends
1 year ago
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