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my personal PW won't work to get into surf modem

  • 6 March 2023
  • 1 reply
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dteer
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I reset modem once again. Put the PW I want to use. Now AGAIN just like with all my modems I cannot get past the PW to get into modem. The guy on phone at Arris said I could. But User ID was the same Admin. Its something I must be missing can anyone help! I did reset to factory settings two times still no joy! All devices work with password but cannot get into modem past the password and locks me out for 5 minutes!

 

Thanks

David

Gateway > Login

Please login to view your Wi-Fi passkey or to view and edit detailed network settings

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Best answer by dteer 8 March 2023, 21:19

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dteer
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🤓No one replied. I have been researching when I had time. I understand you put “password” in and it allows you to change PW. So that's what I was looking for! Thanks anyway. 

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