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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

351 Topics
E
The Many
emsodoThe Many
asked in T25
T25 can't check or update firmware

I have a T25 modem and XFinity as my cable provider. Apparently I am not getting the internet speeds available because the firmware on my modem is not up to date. There is no information about the firmware version on the surfboard app that is connected to the device, and I'm also not able to log into the modem settings using the IP address and any browser. I just get an error message saying that that IP address cannot be accessed. Of course my warranty on the modem just ran out last month, and I do not want to pay $40 to access the surfboard customer service. Has anyone had this issue where they cannot locate the firmware version let alone log in to their account to update it?I am aware of the disputes between weather it is Xfinity or Arris that has the capacity to update the firmware. I was just on a very long phone call with Xfinity and they are insisting that it is nothing on their end to update the firmware. I have unplugged the modem several times to force a reset, but without bei

20810
T
The Many
1 day ago
J
The Many
John AThe Many
asked in SVG2482AC
arris surfboard svg2482ac router ports and wifi not working

I have reset back to factory setting multiple times.  I have no wifi from the surfboard or connection from the ethernet ports to my desktop.  However, I do have connection from the ethernet port to my Google Mesh.  I have been on customer support with Xfinity and they said everything looks ok on their end.  Arris wants me to purchase a service contract of $40 to fix it.  I might as well just buy a new one at that price.  Any ideas?

213
plemans
Legends
2 days ago
S
The Many
Scott_SaylorThe Many
asked in eMTA - General
ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

122
S
The Many
8 days ago
A
The Many
AzwaynickThe Many
asked in T25
How to remove a refurbished modem from the original account on T25

I bought a refurbished T25 but I can't add it to my ISP because it is still registered on someone else's account. Any ideas?

395
N
Rockstar!
10 days ago
M
The Many
monshynThe Many
asked in SVG2482AC
Arris SVG2482AC - wifi gui not loading in browser

Arris SVG2482ACI reset the router to the factory default. I am able to to see and connect to both Wifi connections and I can connect directly using the ethernet port. I am also able to ping the the router @ 10.0.0.1 on all three access points. But I am not able to open the web GUI console (http:/10.0.0.1 or https:/10.0.0.1). It just spins and never timeouts with any errors. I have tried Google, Firefox and Edge browsers, all having the same result. Any suggestions on what to try next would be greatly appreciated.One question, does the router have to be activated by Xfinity to gain access to the local router first? I was thinking I should be able to login and reset the password from the default before activating it.Thank youDon  

324
M
The Many
12 days ago
JBlue
The Certified
JBlueThe Certified
asked in SVG2482AC
SVG2482AC battery backup not working during blackout

My SVG2482AC battery backup is not working during blackout; when the power comes back the battery light on the modem is illuminated; when the power is out the battery light was off. Any help appreciated. 

4913
plemans
Legends
12 days ago
F
The Many
FrankRouterThe Many
asked in SVG2482AC
Please help me home network share files using my ARRIS SVG2482AC

I have routinely shared files + directories from my DELL Desktop to my LENOVO laptop. Yes: I know how to configure Win11 to share files with full permissions. My former NETGEAR WiFi-Router made this easy across my home WiFi, same channel, but the Netgear broke.  I replaced it with an Arris SVG2482AC I configured for ‘medium security’.  Now I have no functional home network. My Desktop + Laptop cannot see each other on my WiFi network. Please help me share files across my WiFi home network between my desktop & my laptop.  Thank you. 

154
F
The Many
17 days ago
P
The Many
pjs15The Many
asked in SVG2482AC
Connect hard drive to AC1750 on SVG2482AC

I’d like to connect a hard drive to my Surfboard AC1750 (aka SVG2482AC) to share files across my family’s Windows home network. I connected a drive to the USB port, and accessed the router/modem. Online instructions I’ve seen for the AC1600 say to click the USB tab at the top of the Surfboard management page (which I accessed via browser at http://10.x.x.x), but no USB options exist for this iteration of the Arris page (see screenshot) and there doesn’t seem to be a way to access/add a USB device. Is it possible to add a hard drive to the AC1750/SVG2482AC? 

183
plemans
Legends
20 days ago
C
The Many
Caboose10The Many
asked in SVG2482AC
I need help connecting my surfboard

I need help connecting my surfboard. I’m switching out my Comcast modem and router with the arris surfboard. Comcast was not able to help me

311
plemans
Legends
22 days ago
P
The Many
PeterMGThe Many
asked in eMTA - General
Arris NVG578HLX GPON Gateway

Ziply Fiber just provided me with an Arris NVG578HLX GPON gateway device for my new Fiber service. This service is a major upgrade from the DSL service I was getting before. At present, everything is working perfectly.What I can use help with is where can I get technical support for this product or find where I can get a more intensive user guide that the simple two page one that I can find online.FWIW, I have already been directed to the CommScope site, but this seems to be for contract-related services and still couldn’t find anything related to this gateway there … nor would I be interested in signing up for a support contract.Finally, is this community the right place to ask questions or get information about this gateway, or can someone provide me with some links on where I can find an equivalent community to go to?Thanks

662
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Wi-Fi Warriors
24 days ago
E
The Many
ElvinThe Many
asked in SVG2482AC
arris svg2482ac no wi-fi

I bought a router of this series and brand on Amazon, the problem is that the Wi-Fi comes off already connected through phones and computers and the Wi-Fi network connection does not exist, it does not appear, help me, I paid 130 for the new one, it is connected to the ixfinity network, I already entered it, Manuel, mind you, how is it in the router, it does not appear, it does not exist, as if there was no Wi-Fi

161
S
Wi-Fi Warriors
27 days ago
M
The Many
Mag2truckThe Many
asked in eMTA - General
changing carrier

I have a model NVG558HX that I bought from Verizon. I typed the model# in the ARRIS site and it doesn't come up. My question is, I got rid of Verizon and got a chip from AT&T and put it in. It turns on broadcast wifi, but won't connect to AT&T towers.Can I change a setting to get it to work?Or should I call AT&T to see what they can do.

143
S
Wi-Fi Warriors
1 month ago
C
The Many
chevroladyThe Many
asked in SVG2482AC
SVG2482AC - Wi-Fi is not connected and unable to access websites

Purchased SVG2482AC new today...got internet connection and voice service but no wifi and customer service is gone for the day. Internet keeps telling me every website is not secure and to go back. Can anyone help, please? 

382
S
Wi-Fi Warriors
1 month ago
S
The Many
steveroyThe Many
asked in eMTA - General
MoCA setting disables itself after every modem restart - TG3452A

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem.Does anyone have a clue why this setting would switch itself off on a restart?The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue.Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same problem.A third person

732
A
The Many
1 month ago
G
The Many
greg222The Many
asked in eMTA - General
Motorola 2A830

The router has started to ask me for the wifi security key each time i start the laptop

113
S
Wi-Fi Warriors
1 month ago
K
The Many
kstreileinThe Many
asked in SVG2482AC
Upgrading to WPA2 svg2482ac

How do I upgrade my modem to WPA2 security? 

111
plemans
Legends
1 month ago
D
The Many
dannk77The Many
asked in SVG2482AC
Can't login to modem on SVG2482ac

For the SVG2482AC unit I am trying to turn off the onboard wifi.  I plug into it with a cable, check IPconfig and see 10.0.0.1 as the gateway but I cannot log in with either Edge or Firefox.  Just spins, never prompts for credentials.  This wifi seems to be conflicting with my already existing wifi system

602
S
Wi-Fi Warriors
1 month ago
S
The Many
scottd923The Many
asked in SVG2482AC
surfboard svg2482AC - add client device

Hi. I have been using a streaming service called Xtreme HD IPTV for about 6 months now with no issues until the past few days where I cant seem to get any service on on it.  They are saying it an issues with my ISP ( Xfinity) but when i call them they tell me its and ARRIS issue and that Xfiniity cant help. The support team is telling me to disable an xFI advance security.. but i have no clue how to do this.  Any help for resolution on this is greatly appreciated.  

111
S
Wi-Fi Warriors
1 month ago
L
The Many
LimbmydogThe Many
asked in T25
wifi not working

I just bought a new router Wi-Fi combo and it’s not working. I don’t see any green lights like it says

192
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Wi-Fi Warriors
1 month ago
M
The Many
mymodemThe Many
asked in SVG2482AC
how to find wpa2 password Svg2482ac?

I need the password for my modem svg2482ac?

261
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Wi-Fi Warriors
1 month ago
L
The Many
leej63The Many
asked in SVG2482AC
SVG2482AC-RB - 2.4g network name is not broadcasting

I cannot see my 2.4 GHZ band when I try to connect to my wifi only 5.o is available

241
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Wi-Fi Warriors
2 months ago
A
The Many
AsjrizThe Many
asked in T25
Activate T25 without the label and with Xfinity blocking logon until I provide the MAC number

I recently purchased a used Arris T25, I later learned that there is no label, I know I can get the device information like serial number and Mac number if I can log onto the device, it appears to be connecting fine when I attach it to Xfinity coaxial cable, but Xfinity blocks use of the device until activation which requires Mac number.Is there any other way to get the information on this device?

422
A
The Many
2 months ago
F
The Many
FjjffjcnThe Many
posted in eMTA - General
SHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 Call

SHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 CallSHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 CallSHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 Call

10
F
The Many
2 months ago
T
The Many
teknikal13The Many
asked in SVG2482AC
Compatibility with SVG2482AC and AC2350 Wi-Fi Router.

What is the best product to fill a dead zone in my house that is compatible with ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router? Any thoughts?

231
S
Wi-Fi Warriors
2 months ago
H
The Many
hstikeThe Many
asked in eMTA - General
Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you. 

102
plemans
Legends
2 months ago
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