eMTA - Voice enabled Modems & Wi-Fi Modems

Can't change password

Had trouble with Wi-Fi dropping the last few days. Comcast tells me that I need a firmware update and wanted to end a tech out to make sure that is the issue for $100.00 as I own my own modem. Talked to Comcast this morning, and requested that they push it out to my modem, and they told me that I have to download and install myself as I own the modem. Any research on the internet is indicating that Comcast needs to push it out. What is the truth? Thanks

When first setting up the SVG2482AC modem to work with Xfinity/comcast, I loggen in to 10.0.0.1 using “admin” and “password.” When it prompted me to change the password, I did using the same password that I used on my old Arris TG862G modem (which I have physically written down in my password book.) After logging in again using the changed password, I renamed both WiFi networks and set new passwords for each. During the (very long) time it was taking Xfinity to get the internet working, I logged in to the modem using the new password at least two more times, visually confirming that the password was exactly as I had it written in my log book. After Xfinity gave up trying to get the telephone line to work (everything else worked fine), they scheduled to have a technician come out. Why they couldn’t get it to work puzzles me, as it worked just fine (for over 10 years) with the older Arris TG862 modem. The next time I tried to login to the SVG2482AC modem, it said the password was incorre

I currently have an old SurfBoard T25 which I use on Xfinity and is perhaps 8-10 years old and it’s a DOCSIS 3.0 modem has a theoretical max speed of 1gbps, recently due to changes in my plan I can get speeds up to 2gbps but I need a new modem with telephony to get it. Now apparently there is a new SurfBoard T25 which is DOCSIS 3.1 capable but the website description seems to contradict itself, this is the picture of the box: Which seems to claim that the max download speed is 2gbps, however on the product page here: Claims “Best for internet plans with up to 800 Mbps” which seems to conflict with what the actual box says. So what is that actual truth here and will this modem achieve up to 2Gbps download speeds on Xfinity?

I have a new Lenovo laptop Windows 11 and a five yr old Dell Inspiron. We also have four rokus, two cell phones, another Lenovo Laptop about two yrs old. They all got along great until this week when I logged in with my new laptop. For some reason it is only affecting my older Dell & my new Lenovo. I thought at first it was the Norton Private Browser I installed so I uninstalled from both of my laptops. I have unplugged the power from the back of the machine and then the wall to “reset” it numerous times. Neither PC will auto connect to the internet but have it checked to do so. I get a msg “Some information changed since you last connected “ asking me to put in the network password. I do speed tests throughout the day and it can range from 75 - 450 upload speeds. I saw that there are firmware updates that people do??? Sorry I’m so clueless. Thank you! FYI - usually we only have two laptops and one Roku going at the same time

i have SVG2482AC ARRIS modem/router , in use for several years. because i changed xfinity account, my eero devices did not work. then I went in the web 10.0.0.1 and unknowingly changed the setting to bridging mode. i lost internet. then i had to reset the modem for it to get wifi again. at that moment, I went to 10.0.0.1 web again to remove the bridging . but i could not get full access to my account. it says my account credentials are incorrect. i tried different combinations- like admin/admin, admin/password etc without luck. i even used the internet SSID and password written in the modem. please help me. Nishan

My Question is stated in the Title. Better Wifi speed availability is sought everywhere in my home.

What are the steps for setting up (or just checking if I have) a 2.4 Ghz network

There are two links provided in an answer on how to reset password. Neither one works. The site is down and has been every time I have tried. Is there a new link somewhere? Here is the link provided:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

Change wifi credentials

I having using issues with intermittent internet connectivity. I have the Arris Surfboard Model: SVG2482AC only had it for 3 years. Does the router need a firmware update. I been doing the power cycles it does work for a while. If there any other solutions??

It is saying I have Internet but no connection how do I fix it?

T25 modem wants the password of the day for the advanced tab on the web management site. Even after doing a factory reset I can’t get a logon page for admin to change the default password. I also can’t get phone line 2 working for my second phone number. All calls go to my 1st phone number even with 2 separate phone lines plugged in. Why are two ethernet ports offered if only one is functional? I use two different routers and right now only one can be used.

I need a user manual for a SVG2482AC.

Xfinity told me to call Arris. T25 I bought and trying to pair with Nighthawk router RS100. Xfinity said Arris needs to activate bridge mode on my T25 modem. Can't I do that myself? And how do I do that?I have no internet access right now so need to use my phone. Missed 2 days of work coz of internet connection.

i have this Arris surfboard svg2482ac modem/router which i bought with TP link Deco x60 router. I did not know that The Arris was both modem and router so. when i set it up I was using The Arris for everything. I was having connection issues and started looking into it and got the tp link working properly.this now has a different IP address which works out great with everything except the printer (hp Officejet 4620). i am unable to get it to recognize the new IP address, it still shows the old one. It will only print with the USB enabled desktop. is there a simple work around that a novice could do to enable WIFI printing?

I’ve had my SVG2482AC Modem for about five years. Just now, the WiFi isn’t working. I did the following troubleshooting: Checked for XFinity outage in my area and there is none. Swapped out the coax cable coming from the wall to the back of the modem. Made sure connections were firm. Power cycled the modem Relocated the power to a different outlet. None of these worked to restore my WiFI. Any idea what could be causing this and I would appreciate some suggestions. Thanks

How do I setup my arris wifi box

Supporting the product a company makes is no longer in fashion...they forget...when you disrespect your customers you get fewer of them.

Is ther any product available that ican handle faster internet speeds than the SVG2482-AC, I need wi-fi, router and voice enabled. If not available in one machine,what do I need ? Xfinity keeps sending me notices that I my modem can not handle the speeds I am eligible for.

how do i change the wifi password? please don’t refer me to your link because its not available . ive tried referencing many other customers same question and have not seen an answer. I have Surfboard SVG2482AC

I currently have the SVG2482AC with my Xfinity account. Xfinity notified me that I have faster internet speed but this router does not support the higher speeds. What would be a good, low cost replacement for this router? I need the same features as I plug a business phone into this router. I don’t have any issues with this router and wondering if I should just keep or upgrade to accommodate the higher speed. Thoughts and recommendations?? Thank you!

I am trying to disable DHCP on my SVG2482AC router but I do not see the option anywhere. I bought this device on my own and got it activated by comcast. I see various other DHCP options like begining and end addresses, but no option to disable it entirely. It looks like I am running this software image: SVG2482AC_3.14p16s1_PROD_sey which from my understanding is Comcast’s custom firmware. Is there a way I can disable DHCP myself, perhaps by re-flashing the retail firmware somehow?

Need to connect to 2.4 GHz to activate security camera

When I activated my ARRIS router way back in 2019, I gave it a custom USERNAME and PASSWORD. I tried logging in today using the two I chose, or at least wrote down. It will not let me in. I tried the factory default (username: admin and password: password) No go. My question is...is there anyway to reset my logon username and password without doing a factory reset?