eMTA - Voice enabled Modem/Gateway

eMTA - Voice enabled Modem/Gateway

79 Topics

C
The Many
Crid00The Many
asked in SVG2482AC

Nonresponsive Aris modem.

Nonresponsive Aris modem. Electric pole took a lightning hit last night. Once everything was repaired outside my arrows surfboard SVG 2482 AC will not power up. Can I get this unit repaired?

0
C
The Many
1 day ago
R
The Many
rcooper202The Many
asked in SVG2482AC

SVG2482AC Gateway Default Passwords Not Working

Hello Surfboard community! I have a used SVG2482AC Modem that I am using with my Xfinity internet service that I am having trouble setting up.I have setup and registered my modem with Xfinity customer service and I am able to connect to the internet through the modem via ethernet. I setup a Wifi network name and password through the initial Web Manager login page but cannot locate that Wifi network on any device I have (phone, laptop, Xbox). I have been trying to log into the Gateway/Web Manager using the default “admin/password” as many different people/help forums suggested and that combination does not work. I have tried so many combinations and keep getting 5 minute timeouts. I am hoping someone here may know how to help before I try paying money to the Arris customer service support or buying a separate router. The image below is what I see on the login page. When hovering over the wifi symbol in the top right the message reads: “Status: Unconnected no Devices”. I’m wondering if t

0
R
The Many
2 days ago
A
The Many
AdrockThe Many
asked in SVG2482AC

Turn off led lights

Suggestions on how to disable or dim the led lights on my Surfboard SVG2482AC? The modem lights up my whole room at night. Taping front doesn’t work (light splashes out the side) and not seeing an option for disabling in the admin software area. I’ve resorted to throwing a dark cloth over the unit but it runs warm and weakens the signal.

0
A
The Many
2 days ago
S
The Many
Sendo427The Many
asked in T25

surfboard central app network refresh problem

Hi every time I try to refresh the network on the app it just shows me the fing advertisement and then I press later and it doesn't do anything. 

2
S
The Many
4 days ago
M
The Many
michaelThe Many
asked in SVG2482AC

Svg2482AC

Drops internet  intermittent 

10
plemans
Survivors
5 days ago
B
The Many
BrianB-616The Many
asked in T25

Can't connect to T25 web manager

Just got a T25 for the voice support (the SB8200 did not support voice) - the BlueGlobe service is just too expensive - got it connected and had to call Xfinity and get everything straightened out…First, I cannot figure out how to connect to the T25 for the Web Manager… I’ve been searching the web and trying to add a route in my router (running DD-WRT on an older Belkin unit F7D7301 model) with no luck - I am not a noob with tech, but some things are still a ‘head scratching’ moment to me… Need more info about my situation? Please ask…Secondly, and this might be solved once I get web manager access, is that the T25 seem to ‘drop’ data service at least (haven’t tried voice calls yet when data is out..) once a day. DISCLAIMER: My T25 was just installed Friday 5-19-23 and today is Saturday 5-20-23..

4
A
The Many
6 days ago
E
The Many
eaz665The Many
asked in eMTA - General

Arris TG3442s

My internet provide changed my modem from Arris  SBG7580-AC to Arris TG3442s modem now have a NAS drive which I used to connect to it via VPN and cannot connect. Tried port forwarding, DMZ, mac brigding but still cannot connect to it.

1
S
VIP
12 days ago
R
The Many
rsabellaThe Many
asked in T25

New T25 can't add to Surfboard app

I already activated a T25 with Xfinity and is working well so far.I want to update to any available firmware version, but can’t add this model to Surfboard Central app, as I did with my old one SB6190.Any clue how to do it?Thanks! 

2
R
The Many
16 days ago
R
The Many
RedtarenThe Many
asked in T25

T25 not giving me speeds i pay for

I pay for 800mb and I get 300mb I have a nighthawk R7900 any ideas to fix this?

4
plemans
Survivors
16 days ago
M
The Many
msetzeriiThe Many
asked in eMTA - General

Uncorrectables with MODEL: TM3402A

Seeing large number of correctable and uncorrectable errors when accessing cable modem.Not sure what would cause these.Access cable modem info using 192.168.100.1and have setup a script that captures info every 30 minutes.#!/usr/bin/bashwhile :dowget2 http://192.168.100.1/cgi-bin/status_cgi --no-check-certificatesleep 1800donehave another script that extracts data into a spreadsheet, and then note changes in max errors from each 30 minute block.Latest results With comparison date of different blocks looking like this. Looked for info on what powerlevels and other things should be.Saw one thing saying the powerlevels should be between 15 and -15?Was getting numbers lower than -15, so disconnect everything but cable modem, and got power level numbers to sometimes have levels in positive range and under -10. But even then would see these correctable and uncorrectable numbers spike at time.Don’t know if these are normal or not. Occasionally have lost network access and rebooting modem brin

5
M
The Many
17 days ago
R
The Many
revengejrThe Many
asked in T25

T25 keeps losing internet connection

I bought this house 2 years ago and I hired an installer to setup my wifi as I was moving from out of state and wanted things setup before I got here. Otherwise I consider myself very tech savvy as I was previously a network admin at a large international law firm, and I would have done the install myself. We have Xfinity here and he suggested outright purchasing a T25 modem instead of renting. Having previously owned a Surfboard modem when I was on Optimum for nearly 20 years and having almost no issues it, I said that would be fine.  It was working flawlessly up until about 2 months ago. I work from home and during business hours, I can not have down time. I use a PC and laptop, both of which are hardwired to a TP-Link Archer C5400. I had a 2nd Archer A20 hardwired to the C5400 operating as an access point. One day, suddenly, my entire house lost internet connectivity, nothing hardwired or wireless was able to connect to anything. I rebooted the C5400 thinking that was the issue but

1
R
The Many
1 month ago
H
The Many
HAROLD VOGELThe Many
asked in SVG2482AC

SECURITY KEY

I HAVE A RESALE SVG2482AC SURFboard.  I WAS ABLE TO GO ONLINE AND CHANGE THE PASSWORD, AND WHEN I TRY TO CONNECT TO MY LAPTOP IT ASKS FOR PASSWORD AND SECURITY KEY.HOW DO I FIND THE SECURITY KEY,  WHAT IS IT?

1
plemans
Survivors
1 month ago
H
The Many
HAROLD VOGELThe Many
asked in SVG2482AC

PASSWORD

RETRIEVE OR RESET PASSWORD FOR SURFboard SVG2482AC

2
plemans
Survivors
1 month ago
C
The Many
Cdavis72The Many
asked in SVG2482AC

Help with modem

Change WiFi password

1
plemans
Survivors
1 month ago
B
The Many
BeroThe Many
asked in SVG2482AC

Regarding m new Surfboard SVG2482AC

Can I configure my SVG2482 to produce only the 2.4gHz band? 

1
S
VIP
1 month ago
P
The Many
Phil85The Many
asked in T25

t25 new install

Just activated my t25, but the ethernet ports are not working.   Did I miss a step?

1
plemans
Survivors
1 month ago
B
The Many
bobal83The Many
asked in SVG2482AC

dont make sense

I have a svg2482ac  bought it from ebay (seller was rude afterwards) and after getting Comcast  to  hook it up  and get it activated is when the fun started.  Downloaded the android app for it and all but then I went to connect  my cell to it and it didn't  even show the same name as the modem.  It showed something like moto**-5g (don't remember all of it) so I try to put in the 5g password and it said wrong password so fir the next 2 1/2 hours I try everything I can think of reset modem, try and chat with ARRIS  try and find the code to scan and it don't even have a thing to scan.  The seller won't take it back and ebay is worthless so I'm out money for someone else's problem. Don't buy from Hannu-cod unless you like to get the shaft. I am.open for any and all help.

1
plemans
Survivors
1 month ago
L
The Many
LiveTVMattThe Many
asked in SVG2482AC

Intermittent Connectivity Issue

Hi everyone.  I am new to the community and would greatly appreciate someone's help with my issue.  I am using an SVG2482AC modem/router to connect to Comcast/Xfinity internet.  After years of nearly uncompromising connection I have begun to have loss of connectivity at least every few days and sometimes daily for short periods.  My ISP assures me that my connection is fine and referred me here for help.  I must say I was surprised to see at first glance that there are others experiencing my problem.  My cables and connectors are fine and I even have my modem connected to a UPS because of my security system and smart devices.  Do I need a firmware update or setting adjustment in my modem?

7
L
The Many
1 month ago
222fbj
The Many
222fbjThe Many
asked in SBV3202

Xfinity Voice Activation fail (but data works)

My new SBV3202 was recently activated and data works.Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port.I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page.My telephone works fine - same one used with previous (netgear) voice modem.Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first?Thanks. 

3
plemans
Survivors
1 month ago
R
The Many
Raul sotoThe Many
asked in eMTA - General

historial

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

2
plemans
Survivors
2 months ago
222fbj
The Many
222fbjThe Many
asked in SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity.  I have a new SBV3202 that I want to replace the Netgear with.  Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

3
plemans
Survivors
2 months ago
L
The Certified
lenlingThe Certified
asked in SVG2482AC

what app can I use to control SVG2482AC ?

I don’t see an app that is compatible with the Xfinity SVG2482AC

2
L
The Certified
2 months ago
V
The Many
VinsmokeJesusThe Many
asked in eMTA - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

1
S
VIP
2 months ago
J
The Many
Jamz123The Many
asked in SVG2482AC

Jitter

I have xfinity cable internet and use the Arris SVG2482AC modem/router. My PC is connected to the modem via ethernet. I’m trying to use a streaming audio app call JamKasam. It requires very low total latency. I’m have lots of audio dropouts and the program is indicating that the network jitter is intermittently high. Xfinity claims it’s the modem so want to get some info on how I may reduce the jitter on the Arris modem. Any thoughts?

2
J
The Many
2 months ago
R
The Many
rdmaynard924The Many
asked in SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

10
N
VIP
2 months ago
Terms & ConditionsCookie settings