eMTA - Voice enabled Modem/Gateway

eMTA - Voice enabled Modem/Gateway

168 Topics

K
The Many
kristaciaThe Many
asked in eMTA - General

Arris Modl TM402p slow internet speed comcast says it is the device not them

Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house.  Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?   

2
plemans
Survivors
1 day ago
E
The Many
esailorThe Many
asked in eMTA - General

remote access/management for TG2482 Cable Voice Gateway

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

0
E
The Many
1 day ago
M
The Many
mgalletlyThe Many
asked in T25

T25 password for GUI interface

I have a T25 on Xfinity.I tried to logon to the modem at 192.168.100.1 and username “admin” password of “password” returns invalid credentials.I don’t remember changing it, but I probably did at some point.How do I reset the device to default username and password? I’m sure I’ll have to re-register it with Comcast/Xfinity for it to work again, but that’s no big deal.I need to get information off of it, and see if maybe there’s a firmware update available, etc.

5
M
The Many
3 days ago
E
The Many
ElavyThe Many
asked in T25

Firmware version for T25

I found that my T25 has the following firmware:Firmware Name:    TS11.02.057.12_092820_711.PC20.03Firmware Build Time:    Mon Sep 28 17:37:14 EDT 2020 Three years seems awfully old. I contacted Comcast, and they supposedly pushed a firmware update, but I didn’t see a change. Does anyone know what the latest firmware version is? Thanks.

3
plemans
Survivors
5 days ago
S
The Many
Smalz013The Many
asked in SVG2482AC

reconfigure modem.. unable to log jn svg2482ac

I am trying to log into the admin page 10.0.0.1 and nothing is working.  Our modem is not talking to the router. I think my husband reset or it got disconnected but trying  to see what the problem is. Side note...having to pay for help is ridiculous when you purchase this product... I'm very frustrated 

3
N
The Many
7 days ago
J
The Many
JulysAngel69The Many
asked in eMTA - General

TG6452 unable to block sites

I have the Arris TG6452, & it was strange that I also had issues after Nov 1st 2023, but I was getting "operation failed" when setting up devices I wanted to block from wifi during specific hours at night. Then, later when I wanted to delete them, I got error message.  So, only thing I could do was to change the time to a couple minutes.  So, I'm guessing it was the firmware update that screwed things up. My ISP (CasCable) in WV had no clue, and I got no help.  I hate to think I must do a factory reset!  I rebooted it several times and also unplugged trying that with no luck. I set up parental controls to block websites, and search terms. So, now I'm afraid if I block a site that later I want to remove, it might not allow, & go to error. Or, even a device. I'm a novice at it. When I access the reports, I'm not sure how accurate they are.  Plus, timestamps don't seem accurate. Trying to block porn sites, I think it helps some. PS. It's not a child's phone, it's an adult using my

1
S
VIP
7 days ago
A
The Many
akharveysurfboardThe Many
asked in T25

caller ID issue - all incoming calls "Private caller" - T25

reference: ARRIS SURFboard T25 DOCSIS 3.1 Gigabit Cable Modem bought from AmazonXfinity has not fixed or identified any issue on their end.  I’ve spent two 3 hour sessions with their support computers, techs, and elevated support.  Xfinity support confirms we have the latest firmware, and have reset the modem many times as have I.  I’ve tried several phone systems that perform on other systems as they should. (panasonic and Vtech).  I’m reaching out to see if this is an issue with the T25  itself, as I have really run out of things to try.   Any help, direction would be greatly appreciated.

1
M
The Many
9 days ago
D
The Many
directoritopsThe Many
asked in T25

CM MAC NUMBER for modem activation T25

I am activating a new modem. The app tells me to enter the CM MAC ID. There is a MTA MAC ID or a HFC MAC ID which are different. Which MAC ID am I to enter?

1
S
VIP
11 days ago
G
The Many
Gaby2902The Many
asked in SVG2482AC

No conecta al internet

No conecta a internet y llamo a mi proveedor de internet y con ellos todo bien y me dicen que me comunique con Arris para resolver el problema

2
S
VIP
14 days ago
B
The Many
Belucas23The Many
asked in SVG2482AC

Wi-Fi is not connecting in SVG2482ac

Wifi won’t connect 

2
S
VIP
15 days ago
M
The Many
msherman51The Many
asked in SVG2482AC

Does my SVG2482AC have WPA3?

I just received a warning from Apple on my Iphone about my  security, advising to use WPA 3 security  on my modem and take some other steps.  Before I did anything I wanted to be certain my cable  modem was still viable and a search got me to this group.  I didn’t know about this group or the firmware upgrade issue previously.  Unfortunately, I can’t check that my  SVG2482AC’s firmware is upgraded since there’s some glitch in the password - the admin/Password combo worked once to get me in but when I updated the password, the new and the old passwords both return error messages.  My next step is resetting the modem if I can’t get past the logon problem. It sounds like it’s still worth the effort and I appreciate the work it took getting Comcast to do what they agreed to do.   Comments appreciated. 

3
S
VIP
15 days ago
D
The Many
davidyorckThe Many
asked in SVG2482AC

How Do I Point Arris Router To Specific IP Address - SVG2482AC

 How do I point my router (Arris Model: SVG2482AC) to 185.228.168.168 for Family Filter?Thank you. 

3
plemans
Survivors
15 days ago
J
The Many
jhmartinThe Many
asked in SVG2482AC

G24 Wireless Dropped a few days ago and wont come back up

Hey all,A few days ago my wireless connection dropped out of the blue. After resetting and a few days time, it has not come back up. Ethernet still works fine, Phone works fine, but can’t use internet when connected to wi-fi.   

1
plemans
Survivors
15 days ago
A
The Many
AirforcewesThe Many
asked in SVG2482AC

New Surfboard, US/DS always blinks

New out of box, all lights come on, US/DS light won't stop blinking, XFinity can't connect to it. Did I get a lemon?

1
plemans
Survivors
16 days ago
D
The Many
dalesmith1016The Many
asked in SVG2482AC

How do firmware updates happen svg2482ac

I am getting intermittent connection drops.  Comcast told me the check that I have the lastest firmware version.   It looks like the firmware is updated automatically, as needed. How does the auto update work?    I have Arris SVG2482AC.  Comcast knows I have it. Does Arris? Again … how do the firmware updates work.  

1
plemans
Survivors
17 days ago
Y
The Many
yrdwThe Many
asked in T25

Use T25 Modem as Voice Gateway Only

I bought a T25 modem to use only for a voice line. I have an SBG8300 Modem / Router, and need to connect the two. I can’t seem to figure out the correct sequence and configuration for the 2 devices.Any help would be greatly appreciated. Thanks in advance.

1
plemans
Survivors
19 days ago
C
The Many
conlinaThe Many
asked in SVG2482AC

SVG248 Surfboard

My surfboard SVG2482AC just started disconnecting from the internet and coming back. It started a couple weeks ago, just once here and there. As of today, I’m lucky to get 30 minutes. I can’t get through a single 45 minute meeting (I get paid by the hour when I’m meeting a client and nothing if I can’t make it).I’ve tried hitting the reset button when it doesn’t come back immediately. I’ve done this a dozen times. Just now I tried unplugging it altogether from the power for over 10 minutes. The power to my house is fine. The power light on the modem rarely goes off and the phone plugged into the modem and the outlet doesn’t lose power. Nothing else in my house is without power or turning on and off. I bought this just 2 years ago and was working great until now.  (also, this question took 30+ minutes to get through with all the starts and stops)

3
S
VIP
23 days ago
Len_Jacobson
The Many
Len_JacobsonThe Many
asked in T25

How To Find My Arris Router's Settings for T25

I have an Arris T25 router in place for a few years and suddenly, it seems that it is blocking traffic coming to my router on Port 21.  I need to see my settings, but entering 192.168.86.1 into a browser simply tells me it’s ONLINE; it doesn’t show me my settings.Can you please tell me how to see my settings?Thank you.Len Jacobson

2
Len_Jacobson
The Many
23 days ago
J
The Many
JhaustenThe Many
asked in SVG2482AC

No dial tone in svg2482ac

Th modem is connected to Comcast and provides internet service. I get no dial tone for the phone and neith of the Tel lights are illuminated but they flash during power up. Is this a Comcast issue?

1
plemans
Survivors
23 days ago
D
The Many
DrotaurorawThe Many
asked in SVG2482AC

Log in to control router - SVG2482AC

I'm trying to log in and control my modem router 

1
plemans
Survivors
23 days ago
C
The Many
conlinaThe Many
asked in SVG2482AC

How do I get system logs on my IP address Gateway Login page in SVG2482AC

I’m using a SVG2842 phone enabled Arris modem/router. My IP address page looks different from some others who have shared screen shots of where they found their system and event logs. Mine is a different website. When I go to the logs page, it produces no logs. I’ve tried over several days. Screenshot here with greyed out logs circled in black. When I hit the show logs button, it has a dialogue box that says this will take a minute and then produces nothing. I need these to show Xfinity. I’m one of the unfortunately folks who lost internet access this week because my Arris surfboard keeps rebooting (never loses power). It doesn’t stay on for even an hour. Yet I have no logs to show.     

2
C
The Many
25 days ago
J
The Many
jaybennettThe Many
asked in SBV3202

slow speed internet connection in SBV3202

I bought a Arris SBV3202 cable modem in 2019 and have been using it on Comcast.  It was on their approved list of modems.   I am paying for Superfast 800Mbps internet service, and I was achieving 600-700Mbps regularly over the last several years.Over the last few months (since I have noticed), the speed has been consistently 200-300Mbps. Comcast checked it out today, and told me my modem is defective and needs to be replaced.  My modem is no longer under warrantee. Is my modem defective, or has Comcast changed their requirements?  Do I need a more modern model, like one with DODISS 3.1, or something?  Do I need a firmware update?  Any ideas?It is hard to get a straight answer out of Comcast customer service.If it is defective, the only Arris Voice model that is now recommended by Comcast is the T25.  It’s max speed is 925Mbps, which isn’t much of an improvement from the SBV3202, other than it is a DODISS 3.1.  Is the T25 a good replacement voice modem?

5
plemans
Survivors
25 days ago
D
The Many
Djk67The Many
asked in SVG2482AC

3 Different error messages svg2482ac

1-Can't reach the default gateway the network connection quality might be low.2-No internet connection connected to local network only3-Can’t reach the DHCP server the network connection quality might be low

1
S
VIP
27 days ago
D
The Many
Djk67The Many
asked in SVG2482AC

Can't reach the default gateway the network connection quality might be low

Can't reach the default gateway the network connection quality might be low

2
D
The Many
30 days ago
H
The Many
HeleneokThe Many
asked in SVG2482AC

svg2482ac with xfinity slow internet

Sometimes I get 400 mbps then it will drop to 75 mbps. Xfinity says it is a problem with my modem.  They say it might need updates.

3
S
VIP
1 month ago
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