Voice and DOCSIS 3.1
- 16 Topics
- 34 Replies
Can't connect to T25 web manager
Just got a T25 for the voice support (the SB8200 did not support voice) - the BlueGlobe service is just too expensive - got it connected and had to call Xfinity and get everything straightened out…First, I cannot figure out how to connect to the T25 for the Web Manager… I’ve been searching the web and trying to add a route in my router (running DD-WRT on an older Belkin unit F7D7301 model) with no luck - I am not a noob with tech, but some things are still a ‘head scratching’ moment to me… Need more info about my situation? Please ask…Secondly, and this might be solved once I get web manager access, is that the T25 seem to ‘drop’ data service at least (haven’t tried voice calls yet when data is out..) once a day. DISCLAIMER: My T25 was just installed Friday 5-19-23 and today is Saturday 5-20-23..
T25 keeps losing internet connection
I bought this house 2 years ago and I hired an installer to setup my wifi as I was moving from out of state and wanted things setup before I got here. Otherwise I consider myself very tech savvy as I was previously a network admin at a large international law firm, and I would have done the install myself. We have Xfinity here and he suggested outright purchasing a T25 modem instead of renting. Having previously owned a Surfboard modem when I was on Optimum for nearly 20 years and having almost no issues it, I said that would be fine. It was working flawlessly up until about 2 months ago. I work from home and during business hours, I can not have down time. I use a PC and laptop, both of which are hardwired to a TP-Link Archer C5400. I had a 2nd Archer A20 hardwired to the C5400 operating as an access point. One day, suddenly, my entire house lost internet connectivity, nothing hardwired or wireless was able to connect to anything. I rebooted the C5400 thinking that was the issue but
I own Surfboard T-25 Modem. I am paying for 1000 MBPS thru my ISP. The best speed I have been able to get thru speed tests is 400-450 MBPS. ISP said everything checks out on their end.When I connect laptop to Ethernet port on Modem I receive Unidentified Network Connection so I am not able to test the speed there.
Request for Support / RMA - How to Contact Support?
Hi there,I have a T25 that is quite clearly defective (another modem works fine) and need to initiate a return. What is the process for requesting in-warrantee support? Live chat is offline even though it’s during listed hours. There is no phone number. There is no email address. I have seen “how to contact support” posts referenced in this forum, but the referenced post is no longer accessible. Thank you for any support you can provide.More context:My T25 was purchased less than 30 days ago but is outside of the store return window. Performance started degrading four days ago, and now it’s not able to return any signal to Xfinity/Comcast - they cannot see the modem at all. Netgear CM1200 which I was planning to sell works just fine, with speeds of over 900Mbps on our gigabit plan.
Restore T25 to factory settings version 11.01***/update firmware, etc.
Purchased new T25. Using successfully with Optimum internet. Trying to log in to modem (to change DNS). Does not open welcome page to change admin credentials. Goes directly to status page. Holding reset button for 20+ seconds did power cycle only??? software version 11.02.142, so not “after 11.02*****” which supposedly restores factory settings with held reset button. How do I restore factory settings and set up credentials?
T25 connection issues thru router
I purchased a T25 modem to replace the Xfinity Xfi. I have internet connection from T25 lan port to a pc, but not when T25 is connected to my router. I reconnected the Xfi. Every thing works!!!What am I doing incorrectly for the T25 not to connect thru router? I had a Xfinity tech out today helping. He don’t know either.
I purchased a T25 that stopped working, and wondering if Arris has a way to diagnose it for me and repair it ?Given the cost/initial investment of these devices I'd consider repairing it vs. buying a new one. The warranty has expired by a couple of months, but I believe it can be ♻️ recycled ♻️ and/or repaired. Thank you in advance
Comcast speed issues t25
I had an older modem tm225r that I replaced with a t25 because of fluctuating speed issues.It could vary from 250 or 300 to under a 100 (wired).Measuring from the Ethernet port on the t26 using a laptop and using Comcast speed site,with the new modem I still get under a 100 even though my service says 500 down.There were issues with cabling and connectors that they just replaced.His handheld meter is saying 600 down,but several different laptops said under 100.Any ideas?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.