Xfinity Voice and DOCSIS® 3.1 Gigabit Cable Modem
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I just bought a new router Wi-Fi combo and it’s not working. I don’t see any green lights like it says
I recently purchased a used Arris T25, I later learned that there is no label, I know I can get the device information like serial number and Mac number if I can log onto the device, it appears to be connecting fine when I attach it to Xfinity coaxial cable, but Xfinity blocks use of the device until activation which requires Mac number.Is there any other way to get the information on this device?
T25 will not show up so I have no service. Xfinity says it's working but I can't find it to connect anything to it
I connected my T25 to Comcast finally and it’s working very well except that I do not have phone service yet. Do I need a separate connection with Comcast or how do I get the phone to work?
My T25 is supposed to accommodate up to 800 MBPS. Xfinity assures that they’re providing 1000 MBPS, but I get only 400 MBPS. Please advise.
i recent bought a Arris T25 cable modem pn 613587-003-00. The included power supply Ktec Ks051867 plug does not fit into the cable modem power input. I tried looking on the Arris support website for the model number of the ac adapter but could not find it. The ac adapter is 12V 2.5a so should work. Any help would be much appreciated.
Comcast provided me with two phone numbers. On my previous Arris modem they could configure the modem so both phone numbers were accessed thru one jack on the modem. Comcast claims this is not true on the T25. Must I use both jacks on the modem in order to have both phone numbers?
I purchased a T-25 at Best Buy on June 5, 2024 and successfully activated for Internet and phone service with my provider. Today I returned home and all of the lights were off on the modem and I didn't have Internet or phone service. I tried resetting use the button on back but nothing. Can you provide any other troubleshooting advice or instructions for repair/replace? Thanks
I received a used t25 modem from a realtor friend of mine. I do not have have access to the password, and I don't see it anywhere on the modem. Is there a way to reset it without having the old password? Thanks.
what router to purchase that is compatible with the T25 modem
I am unable lo log into the T25 Surfboard modem with 192.168.0.1 What am I missing? Please help!
I have a T25 modem and XFinity as my cable provider. Apparently I am not getting the internet speeds available because the firmware on my modem is not up to date. There is no information about the firmware version on the surfboard app that is connected to the device, and I'm also not able to log into the modem settings using the IP address and any browser. I just get an error message saying that that IP address cannot be accessed. Of course my warranty on the modem just ran out last month, and I do not want to pay $40 to access the surfboard customer service. Has anyone had this issue where they cannot locate the firmware version let alone log in to their account to update it?I am aware of the disputes between weather it is Xfinity or Arris that has the capacity to update the firmware. I was just on a very long phone call with Xfinity and they are insisting that it is nothing on their end to update the firmware. I have unplugged the modem several times to force a reset, but without bei
I recently purchased and activated a new T25 modem with voice. Having a problem with the Xfinity Stream service. Xfinity stream works fine for a few days before becoming non-functioning on all devices. After many failed attempts to restore stream service, I've found that going through the modem activation prosess restores Xfinity Stream. Any suggestions on what to do to avoid repeating the activation procedure? Modem works fine otherwise.
I recently moved from my long time home to an apartment. I was receiving xfinity phone service through a voice modem and had numerous phone jacks in the house, all of which worked through the single modem’s connection. In my new apartment, I have a number of phone jacks but can’t find a way to make them work with my new Arris T25 Modem. Only the phone attached to either of the two outlets on the modem will be connected. I tried connecting the modem to one of the jacks, then nothing worked. Any thoughts?Thanks,SR
I am unable to see my newly setup T25 modem to change the network name and password on the xfinity app
I know I am supposed to find the SSID and WiFi Key on the white label on the bottom of the Arris Model T25, but it is not there. Now what?
My Arris T25 is activated and is connected to the wifi but I do not know the network name or password. Please help
