- - Explore the Community
SURFboard.com

Community
eMTA - Voice enabled Modem/Gateway
SVG2482AC

SVG2482AC

Voice DOCSIS 3.0 Wi-Fi Cable Modem

64 Topics
130 Replies

When you subscribe we will email you when there is a new topic in this category

64 Topics

Recently active

Most replies Most views Newest first

MJ MJMJThe Many

asked in SVG2482AC

JimboThe Many

asked in SVG2482AC

password incorrect for wifi svg2482ac

Tired of this already.

26 days ago

Rev WayneThe Many

asked in SVG2482AC

Need to connect Mesh WIFI to SVG2482AC

I use an Arris SVG2482 AC modem/router and would like to improve the range of the WIFI.The router is set on factory default settings (channel auto) however the signal is weak in the areas furthest from the router. The router is located in the most central room and with a Xfinity cable connection.What Mesh WIFI product will connect to my router without having to create a new SSID while giving me the best possible extended WIFI signal?

27 days ago

mforbes2023The Many

asked in SVG2482AC

Need to put alarm on 2.4 Ghz-how? SVG2482AC

I have many devices in my home that are connected to my Arris modem. Some at 2.4 and others at 5 GHz. How do I connect my alarm system to the 2.4 GHz? I need to separate that device and make sure it's on the 2.4 GHz. Can anyone help?

1 month ago

psylocyberThe Many

asked in SVG2482AC

Turning off the WiFi

I wanted to turn off some of the Wifi because I don’t need all of that EMF.The first time I disabled the 5.0 in the control panel and it seemed to shut it off. In the status panel it showed inactive and the LED indicator (for 5.0) on the modem went dark. At some point since then the LED light started flashing again even tho the status still says inactive.Why would the light still be flashing if it’s inactive?And what made it change?You can turn the wifi off, either individually or altogether right? Thanks

1 month ago

myinternetisnotworkinThe Many

asked in SVG2482AC

SURFboard SVG2482AC Connected but no internet

I recently got this new modem to replace my old one after a outage bricked my old one, I got it set up last night, activated with xfinity and everything, yet every device I connect to it says "Connected, No internet" I've even connected my netgear router to it and it gives off the same No internet signal.I've tried everything, turning it on and off, factory reset and nothing works, still no internet.I can't even login to the router either, always a black screen when I go to the website, I'm typing this on my phone.

1 month ago

Wesley CarlosThe Many

asked in SVG2482AC

CMAC ID

I'm trying to activate my monde on my internet xfinity I'm not getting CMAC this error is given please help me

1 month ago

KemcoThe Many

asked in SVG2482AC

No help from Comcast/Xfinity

How do I create a Network for my WiFi? Can’t switch to my SVG2482AC Modem with Comcast/ Xfinity because there isn’t a Network to connect to and they won’t help. When I reactivate and connect the rental from Xfinity my old Network pops back up and I can use it. Was “chatting” for hours and all they did was sell me a new phone!

1 month ago

psylocyberThe Many

asked in SVG2482AC

Maybe a networking question

I have a Loran device which uses a power injector to supply POE.When I hook up the input lan cable to the injector (The mostly non-powered side) and have the other end directly in the gateway/modem (just called gateway after this) I don’t get a connection. The lights by the ports don’t light up and my device is not connected according to the UI However, if I use the same cable and go to a switch first, it works just fine. The lights light up and my device shows connected. Do I need a “crossover” cable in this application ? (one where the wires have switched positions relative to the jack on opposite ends)Thanks

1 month ago

Link007The Many

asked in SVG2482AC

wifi extender not arris

Hello, I was wondering if it possible to use an Netgear AX1800 EAX14 with an Arris SVG2482AC? Is it possible to connect both together with Ethernet. If not what would anyone suggest to use.

2 months ago

chevymanThe Many

asked in SVG2482AC

Svg2482ac issues

Recently on my Arris SVG2482AC my ethernet ports have stopped working, WIFI still works fine. The ethernet ports within the web access show they are inactive and down but there is equipment connected but still do not work. Was there a firmware update recently causing these to stop working or is it time to replace, it is almost 6 years old. I have factory reset the router also just as precaution. I have it connected to a UPS with surge protection so thinking unlikely if power surge would have caused an issue. I have other equipment connected to the same UPS with no issues. Thanks

2 months ago

citymomThe Many

asked in SVG2482AC

SVG2482AC Parental Controls not being implemented

I have a SVG2482AC with non-responsive parental controls. For about two years I was able to control which devices in my home could access the internet. One day those setting stopped working. All devices can access the internet, at all times of the day and night.The parental controls that I set are not being implemented. I can block a device, and it still can access the internet. Sometimes one device will be listed multiple times with varying IP address. I’ve blocked all the computer names/mac addresses listed for the device I want to block, and it doesn’t work.I’ve tried blocking both windows pc’s and apple devices. It doesn’t matter.It is worth noting that when a new device is added to the network, it cannot access any website that is on the blocked list. However once it’s be added as a trusted device, the parental controls do not work on it either.How can I gain control over which devices have access to the internet again?

2 months ago

Rollerpig69The Many

asked in SVG2482AC

manage connected devices

Just connected my svg2482ac, how do i manage the connected devices/ monitor my childs use of the internet

3 months ago

pc85The Many

asked in SVG2482AC

Problem with factory reset - Surfboard SVG2482AC

I recently bought this modem secondhand. It’s out of warranty.I can’t do a factory reset. Tried holding down button for 10 seconds, 30 seconds, tried unplugging and replugging, even tried the ‘30-30-30’ method (hold reset for 30 seconds while powered on, continuing 30 seconds while powered off, continuing 30 seconds while powered back on), nothing worked and the network name will not drop off / return to the original name before the first owner set it up (i.e. ‘Arris-3010’ etc).The guy I bought it from is very tech savvy and wondering if he made some kind of change to it to prevent factory resets. He changed the password on the 10.0.0.1 page from the default (which is ‘password’) and doesn’t remember what it is, so I can’t change the modem settings that way.When I press the reset button, the modem does reboot after 10-15 seconds of holding it down, but the network name does not reset, and the admin/password credentials don’t reset.It’s important to me because I need to change the netw

3 months ago

AdrockThe Many

asked in SVG2482AC

Turn off led lights

Suggestions on how to disable or dim the led lights on my Surfboard SVG2482AC? The modem lights up my whole room at night. Taping front doesn’t work (light splashes out the side) and not seeing an option for disabling in the admin software area. I’ve resorted to throwing a dark cloth over the unit but it runs warm and weakens the signal.

3 months ago

smmannThe Many

asked in SVG2482AC

Have one password for both 2.4G and 5G need to split devices - Model: SVG2482AC

Currently all my devices are working under one password. I need to access to make a second password and split my devices between the 2.4G and 5G.

3 months ago

Crid00The Many

asked in SVG2482AC

Nonresponsive Aris modem.

Nonresponsive Aris modem. Electric pole took a lightning hit last night. Once everything was repaired outside my arrows surfboard SVG 2482 AC will not power up. Can I get this unit repaired?

3 months ago

rcooper202The Many

asked in SVG2482AC

SVG2482AC Gateway Default Passwords Not Working

Hello Surfboard community! I have a used SVG2482AC Modem that I am using with my Xfinity internet service that I am having trouble setting up.I have setup and registered my modem with Xfinity customer service and I am able to connect to the internet through the modem via ethernet. I setup a Wifi network name and password through the initial Web Manager login page but cannot locate that Wifi network on any device I have (phone, laptop, Xbox). I have been trying to log into the Gateway/Web Manager using the default “admin/password” as many different people/help forums suggested and that combination does not work. I have tried so many combinations and keep getting 5 minute timeouts. I am hoping someone here may know how to help before I try paying money to the Arris customer service support or buying a separate router. The image below is what I see on the login page. When hovering over the wifi symbol in the top right the message reads: “Status: Unconnected no Devices”. I’m wondering if t

3 months ago

michaelThe Many

asked in SVG2482AC

Svg2482AC

Drops internet intermittent

3 months ago

SAKThe Many

asked in SVG2482AC

Surfboard issue or Xfinity?

I own a Surfboard SVG2482AC, getting downloads around 200 but xfinity plan should go up to 1200 mps . I have no issue with service but am clearly overpaying for service I am not receiving. Xfinity is blaming the modem (it is 3.5 years old) saying I should use their modem as they will always keep it updated. How do I know if it really IS my modem and if I should purchase a new modem, or if it is their service? I only discovered this issue when trying out Verizon 5G service and comparing speeds online, so I do not know if it has always been this speed or not. (disclaimer- This was put in by our builder/tech division and I am not super techy so please explain to me like a toddler :)

4 months ago

JoeDeniroThe Many

asked in SVG2482AC

SVG2482AC wifi network problem

Just reset my parents SVG2482AC modem, after I reset it I saw both 2,4 and 5 g bands listed on my phone and I selected the 5g band and enter the password listed on the router but then a screen pops up forcing me to name the device and enter in a password, and the 2.4 band disappears- this is a problem bc they have a JAM Wi-Fi speaker that only operates on the 2.4 band so I need to be able to switch bands. I have an Arris G34 modem myself that lets me switch bands easily when I need to, it also didn’t force me to rename the device and create a password if I reset it, which I do often. Is there a way to fix this on the svg2482?

5 months ago

HAROLD VOGELThe Many

asked in SVG2482AC

SECURITY KEY svg2482ac

I HAVE A RESALE SVG2482AC SURFboard. I WAS ABLE TO GO ONLINE AND CHANGE THE PASSWORD, AND WHEN I TRY TO CONNECT TO MY LAPTOP IT ASKS FOR PASSWORD AND SECURITY KEY.HOW DO I FIND THE SECURITY KEY, WHAT IS IT?

5 months ago

Page 1 / 3

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.