SVG2482AC

Xfinity Voice and DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1750 Router

  • 141 Topics
  • 282 Replies

141 Topics

V
The Many
vanbriThe Many
asked in SVG2482AC

Cannot connect I-phone to SVG2482ac Wi-Fi and intermittent internet connection on SVG2482AC

As of 2 days I am unable to connect my I-phone to SVG2482ac Wi-Fi. All the lights are on and it is displaying Online. X-finity Tech Support informs me that the modem needs to be replaced. How can I check if what X-finity says is true? Also, the modem seems to be slow and dropping devices.

0
V
The Many
2 days ago
M
The Many
mark_w1The Many
asked in SVG2482AC

SVG2482AC Telephone Touch-Tone Dialing no longer works after many years

I have Xfinity(comcast) and the phone suddenly stopped working in touch-tone mode.  Press buttons but dial tone continues as if no buttons were pressed.  Reconfigure phone to Pulse-Dial like the old rotary phones and it works fine.  Of course in this mode I can’t get to my voicemail and it is very annoying to wait for the numbers to dial.  I have replaced the phone and xfinity support is clueless and doesn’t even know that there is more than on dialing mode.  I am not sure if this is a xfinity responsibility to auto recognize which dialing mode is being used or a gateway responsibility.  Can anybody confirm?If it is a gateway responsibility is there a configuration parameter or is it auto and simply failing now?

3
S
Guardians of the Gateways
3 days ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC

no internet doe the past five hours on SVG2482AC

Svg2482ac won’t connect to the internet.

1
S
Guardians of the Gateways
9 days ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC

No internet on SVG2482AC

Transferred service to my own modem but having trouble connecting to the internet.

1
S
Guardians of the Gateways
9 days ago
P
The Many
puckchienThe Many
asked in SVG2482AC

Can model svg2482ac be reconfigured for WPA2 AES, or is this a hardware change?

The model number on my ARRIS modem reads “TG2482A.” Is this the same as SVG2482AC?

1
S
Guardians of the Gateways
11 days ago
S
The Many
SurfinChaz1The Many
asked in SVG2482AC

Does the Surfboard SVG2482AC Support VPN's?

I have started to use ProtonVPN, and would like to know whether or not the Surfboard SVG2482AC supports installing a VPN directly onto it? If so, are there any resources that can walk me, a complete newbie when it comes to networking thru correctly installing and setting it up?

1
S
Guardians of the Gateways
17 days ago
P
The Many
plinmaineThe Many
asked in SVG2482AC

Why are blocked devices still displayed as "connected devices" on SVG2482ac

I have an arris surfboard SVG2482AC.  We have new foster children and want to remove unknown devices from our wifi.  Our router says there are 15 connected devices.  I have clicked the x button and added them to the “blocked” list, but they still show as “connected”.  I tried this with an ipad of ours, and it is still fully functional even when added to the “blocked” list.  How can I removed devices from being able to access our router?  Thanks to anyone who can help a new foster dad out!    

1
S
Guardians of the Gateways
17 days ago
P
The Many
PedroandCharlieThe Many
asked in SVG2482AC

Svg2482AC - unable to login the GUI web portal to change the wifi password.

Hi. Set up my router now I want to go in and change the pw for the WiFi network. When I go to 10.0.0.1 I don’t know my login info! There is no forgot password or anything like that. How can I get in?how do I reset my gateway login??

1
S
Guardians of the Gateways
21 days ago
W
The Many
wmichaelisThe Many
asked in SVG2482AC

vpn on svg2482ac

what vpn should be installed on svg2482ac 

2
W
The Many
23 days ago
D
The Many
driftwood411The Many
asked in SVG2482AC

admin login help svg2482ac?

We reset our router as a ‘fix’ for one of our streaming platforms.  It automatically came back up, but only with the 5ghz channel.  I need the 2.4 for a few items in our home.  Attempting to get into the admin page has so far been frustrating.  The auto filled admin password has not been accepted and there seems to be no ‘forgot password’ option.  

1
S
Guardians of the Gateways
23 days ago
R
The Many
RabbithillThe Many
asked in SVG2482AC

svg2482ac - Unable to activate the modem with CM Mac address

I cannot activate the surfboard SVG2482AC with Xfinity as CM MAC id is not recognized.

1
S
Guardians of the Gateways
1 month ago
M
The Many
myinternetisnotworkinThe Many
asked in SVG2482AC

SURFboard SVG2482AC Connected but no internet

I recently got this new modem to replace my old one after a outage bricked my old one, I got it set up last night, activated with xfinity and everything, yet every device I connect to it says "Connected, No internet" I've even connected my netgear router to it and it gives off the same No internet signal.I've tried everything, turning it on and off, factory reset and nothing works, still no internet.I can't even login to the router either, always a black screen when I go to the website, I'm typing this on my phone.

3
S
Guardians of the Gateways
1 month ago
S
The Many
Sebas2323The Many
asked in SVG2482AC

order cancel SVG2482AC

I ordered an Arris modem and I need to cancel the order since Century Link isn’t compatible with this type of modem. can the order be cancelled? Order number #59552

4
S
The Many
1 month ago
D
The Many
dao257The Many
asked in SVG2482AC

Battery and wps button on SVG2482AC

What does the battery symbol mean?What does WPS button stand for on top of modem?

2
S
Guardians of the Gateways
2 months ago
F
The Many
FelindaThe Many
asked in SVG2482AC

no internet and led light blinking for 2.4g on SVG2482AC

Setting up the SVG2482ACAfter having followed the instructions as to how to set up, I cannot connect to the Internet. Upon looking at the front of the modem, the 2.4 GHZ light is blinking. All the others are solid. Help!Thanks!

1
S
Guardians of the Gateways
2 months ago
R
The Many
Rishme23The Many
asked in SVG2482AC

SVG2482AC change Wi-fi edit is disabled.

After clicking edit the entire form is displayed with a message stating to use the app.  There isn't a capable app

1
S
Guardians of the Gateways
2 months ago
R
The Many
Rishme23The Many
asked in SVG2482AC

surfboard cant update ssid looked says to use app on SVG2482ac

After registering with Xfinity no longer able to adjust ssid?

1
S
Guardians of the Gateways
2 months ago
R
The Many
rkowalewiczThe Many
asked in SVG2482AC

Compatibility with Xfinity internet with voice on SVG2482-AC

I just purchased a SVG2482AC Surfboard. I have Xfinity internet with voice. They told me it is not compatible with my internet.

3
S
Guardians of the Gateways
2 months ago
M
The Many
MDiaz95The Many
asked in SVG2482AC

No internet- SVG2482AC

Need help connecting to internet

1
J
The Many
2 months ago
N
The Many
NehrmantrautThe Many
asked in SVG2482AC

slow speed on svg2482-AC

I have a Arris Surfboard svg2482ac modem. Cable company says I have 300 speed but am only receiving 90 speed. Is this modem capable of 300 and if so what do I do.  Thank you

1
S
Guardians of the Gateways
2 months ago
P
The Many
Prayer5The Many
asked in SVG2482AC

how to turn on dual band svg2482ac

trying to turn on dual band 

1
S
Guardians of the Gateways
3 months ago
R
The Many
RandleRoseThe Many
asked in SVG2482AC

SVG2482AC - no Internet

I just purchased a SVG2482AC (new from Best Buy) to replace an owned TG862G since I upgraded my Xfinity plan to 500 Mbps. I’ve scanned all of the community questions, but I don’t see the answer. I followed the setup instructions but in #6, to open a web browser and enter xfinity.com/activate.  I’m using Chrome on a MacBook Pro with MacOS Monterey 12.7.4.  The website said I had to use my mobile app to activate.  So I attempted to activate from my iPhone but it couldn’t activate and sent me to a customer service person who entered my CMAC # and activated my gateway. The Power, US/DS, and Online lights are solid white.  The 2.4 and 5 GHz lights are mostly solid but occasionally flicker.  He said his system recognizes the CMAC # and it corresponds to the model type - but wasn’t able to see a response. I have a Ethernet cable indicating Green Connected.  The WiFi is green connected.  I’m able to connect to the Arris Web Manager using the admin and passcode - was able to change the password

1
S
Guardians of the Gateways
3 months ago
C
The Many
CharleybrThe Many
asked in SVG2482AC

Firmware update on SVG2482AC

I've been tryin to update my firmware on svg2482ac  but I can't find it

1
S
Guardians of the Gateways
3 months ago
L
The Many
LoriThe Many
asked in SVG2482AC

TV won't connect to internet on SVG2482AC

I purchased SVG2482AC today. Activated it through my internet provider, set up the network name and password. My laptop connects fine, my cell phone has WiFi, but my TV says it can't find my network….  and for the Catagory question, I don't see anything pertains to the ARRIS SURFboard that I have…  just picking the first option...

1
S
Guardians of the Gateways
4 months ago
T
The Many
trgeorgeThe Many
asked in SVG2482AC

Login to Surboard SVG2482AC

I am trying to login to my Surboard SVG2482AC but can’t.  I can see my router and all of the connected devices when I go to http://10.0.0.1/ but I can’t login. I am using “admin” as the username and for the password I have tried “password,” the password printed on the surfboard, and the password I use for connecting devices to the router.  None of them work.  It is very possible that I changed the default password at setup but I do not have a record of it.  How can I find/retrieve my login credentials? 

2
T
The Many
4 months ago
Terms & ConditionsCookie settings