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SVG2482AC

Xfinity Voice and DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1750 Router

  • 155 Topics
  • 308 Replies
155 Topics
7
The Many
7JackThe Many
asked in SVG2482AC
WHY ARE THE online LIGHTS FLASHING ON SVG2482AC

SVG2482AC - online light is blinking

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7
The Many
1 day ago
Y
The Many
yeidelThe Many
asked in SVG2482AC
svg2482ac password not "password" after reset

svg2482ac -  the wifi password is not reset to the word  "password" after resetting the gateway by disconnecting the power source, waiting 15 seconds and then re-connecting the power source. 

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Guardians of the Gateways
2 days ago
K
The Many
kschelteThe Many
asked in SVG2482AC
having trouble hooking printer to svg2482ac - can't activate WPS on modem

My modem (svg2482ac) works fine for surfing the internet, as well as for my landline. My printer, however, is looking for a WPS connection in order to connect to the modem. I have tried restarting the modem completely from scratch and then pressing the WPS button on top of the modem. The WPS button will blink for about 3 or 4 minutes and then turn off. What am I doing wrong?

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Guardians of the Gateways
11 days ago
C
The Many
cheryl1556The Many
asked in SVG2482AC
Unable to connect internet on SVG2482AC

There is no way to contact surfboard except for your website. Your website is NOT helpful. Nothing except plenty of ads for new products. Support the one's that you distributed already!!You need live tech support if you are going to sell inferior products that DO NOT connect to the internet!Do not purchase if you have Xfinity..I never did connect after hours with Xfinity tech support!

7
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Guardians of the Gateways
16 days ago
M
The Many
maiahsdadThe Many
asked in SVG2482AC
DNS Server Change on SVG2482AC

Greetings! I own an SVG2482AC modem. My company is requesting that I change the primary DNS server. I just want to know if it's possible, and if so, how to do it. I called the technical support desk and was quickly told that I needed to buy that 30 second answer. I've never experienced this before, but it has been a couple of years since I've called the Arris company. So, I'm wondering if I might find the answer here. I can log in to my settings, but not able to find where I can change the DNS servers. Thanks for your thoughts.

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Rockstar!
18 days ago
C
The Many
ChuckMThe Many
asked in SVG2482AC
My TV is connected to the local network but unable to connect to the internet on SVG2482AC

My TV is connected to the local network but unable to connect to the internet while trying toinstall SVG2482AC

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Guardians of the Gateways
26 days ago
B
The Many
batnashThe Many
posted in SVG2482AC
DO NOT WASTE YOUR TIME OR MONEY ON ARRIS PREMIUM SUPPORT $89.99 for 6 Months

I purchased Arris’ Premium Support! Useless, calls routed to India with ? technicians some who speak NO ENGLISH!Techs could care less about your issues, problems or concerns. Made 2 calls for support, 1st call lasted 8 hours and 2nd call for 4 hours.At advise of the technicians, modem settings screwed up, devices that were connecting no longer connected! Techs request to call you back and never do.Far from a Premium Service!Will not be using their support number again. Have requested a refund for a useless non-existing service, So LONG ARRIS

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Wi-Fi Warriors
30 days ago
G
The Many
gosnipe1The Many
asked in SVG2482AC
Unable to locate the correct cmac number on SVG2482AC

My cmac number has a letter o in it. My cellphone is not letting me type or input the letter o. It only lets me use the number 0 which is incorrect. What can I do?

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Rockstar!
1 month ago
H
The Many
HadjaThe Many
asked in SVG2482AC
Unable to connect Wi-Fi on SVG2482AC and looking for Wi-Fi password

I connected to xfinity and can't locate my username and password on the wifi, it has a different username and I need my password 

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Guardians of the Gateways
1 month ago
H
The Many
HadjaThe Many
asked in SVG2482AC
Username and password to connect internet on SVG2482AC

Wifi name is different from one on modem, xfinity needs the right username and password to connect the internet for me

1
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Guardians of the Gateways
1 month ago
H
The Many
HgirlcvfThe Many
asked in SVG2482AC
Unable to login the GUI web portal to change password - SVG2482AC

The manager app is connecting to the WiFi gateway but won’t let me log in to my account to be able to change passwords and everything? It keeps saying network connection lost even though I’m still connected

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Guardians of the Gateways
1 month ago
M
The Many
mgferreiraThe Many
asked in SVG2482AC
Open Ports 80 and 443

I need to have ports 80 and 443 opened on my router

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Guardians of the Gateways
1 month ago
D
The Many
dmckeehan503The Many
asked in SVG2482AC
SVG2482AC not showing connected devices on GUI web portal

eMTA & DOCSIS Software Version: 10.0.X.SIP.PC20.CTSoftware Image Name: SVG2482AC_2.2p14s4_PROD_seyAdvanced Services: SVG2482ACPacket Cable: 2.0 using modem/router on Optimum cable internet.  recently i’m unable to see any connected devices or ip addresses of the devices.  

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D
The Many
1 month ago
A
The Many
almeyercoThe Many
asked in SVG2482AC
arris svg2482ac router swap out, no internet connectivity

Previous svg2482ac taken out by lightning.  Replaced with same router, was able to activate it with Xfinity but cannot connect to the internet 

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Guardians of the Gateways
1 month ago
V
The Many
vanbriThe Many
asked in SVG2482AC
Cannot connect I-phone to SVG2482ac Wi-Fi and intermittent internet connection on SVG2482AC

As of 2 days I am unable to connect my I-phone to SVG2482ac Wi-Fi. All the lights are on and it is displaying Online. X-finity Tech Support informs me that the modem needs to be replaced. How can I check if what X-finity says is true? Also, the modem seems to be slow and dropping devices.

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Guardians of the Gateways
1 month ago
M
The Many
mark_w1The Many
asked in SVG2482AC
SVG2482AC Telephone Touch-Tone Dialing no longer works after many years

I have Xfinity(comcast) and the phone suddenly stopped working in touch-tone mode.  Press buttons but dial tone continues as if no buttons were pressed.  Reconfigure phone to Pulse-Dial like the old rotary phones and it works fine.  Of course in this mode I can’t get to my voicemail and it is very annoying to wait for the numbers to dial.  I have replaced the phone and xfinity support is clueless and doesn’t even know that there is more than on dialing mode.  I am not sure if this is a xfinity responsibility to auto recognize which dialing mode is being used or a gateway responsibility.  Can anybody confirm?If it is a gateway responsibility is there a configuration parameter or is it auto and simply failing now?

3
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Guardians of the Gateways
2 months ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC
no internet doe the past five hours on SVG2482AC

Svg2482ac won’t connect to the internet.

1
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Guardians of the Gateways
2 months ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC
No internet on SVG2482AC

Transferred service to my own modem but having trouble connecting to the internet.

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Guardians of the Gateways
2 months ago
P
The Many
puckchienThe Many
asked in SVG2482AC
Can model svg2482ac be reconfigured for WPA2 AES, or is this a hardware change?

The model number on my ARRIS modem reads “TG2482A.” Is this the same as SVG2482AC?

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Guardians of the Gateways
2 months ago
S
The Many
SurfinChaz1The Many
asked in SVG2482AC
Does the Surfboard SVG2482AC Support VPN's?

I have started to use ProtonVPN, and would like to know whether or not the Surfboard SVG2482AC supports installing a VPN directly onto it? If so, are there any resources that can walk me, a complete newbie when it comes to networking thru correctly installing and setting it up?

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Guardians of the Gateways
2 months ago
P
The Many
plinmaineThe Many
asked in SVG2482AC
Why are blocked devices still displayed as "connected devices" on SVG2482ac

I have an arris surfboard SVG2482AC.  We have new foster children and want to remove unknown devices from our wifi.  Our router says there are 15 connected devices.  I have clicked the x button and added them to the “blocked” list, but they still show as “connected”.  I tried this with an ipad of ours, and it is still fully functional even when added to the “blocked” list.  How can I removed devices from being able to access our router?  Thanks to anyone who can help a new foster dad out!    

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Guardians of the Gateways
2 months ago
P
The Many
PedroandCharlieThe Many
asked in SVG2482AC
Svg2482AC - unable to login the GUI web portal to change the wifi password.

Hi. Set up my router now I want to go in and change the pw for the WiFi network. When I go to 10.0.0.1 I don’t know my login info! There is no forgot password or anything like that. How can I get in?how do I reset my gateway login??

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Guardians of the Gateways
2 months ago
W
The Many
wmichaelisThe Many
asked in SVG2482AC
vpn on svg2482ac

what vpn should be installed on svg2482ac 

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W
The Many
2 months ago
D
The Many
driftwood411The Many
asked in SVG2482AC
admin login help svg2482ac?

We reset our router as a ‘fix’ for one of our streaming platforms.  It automatically came back up, but only with the 5ghz channel.  I need the 2.4 for a few items in our home.  Attempting to get into the admin page has so far been frustrating.  The auto filled admin password has not been accepted and there seems to be no ‘forgot password’ option.  

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Guardians of the Gateways
2 months ago
R
The Many
RabbithillThe Many
asked in SVG2482AC
svg2482ac - Unable to activate the modem with CM Mac address

I cannot activate the surfboard SVG2482AC with Xfinity as CM MAC id is not recognized.

1
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Guardians of the Gateways
3 months ago
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