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SVG2482AC

SVG2482AC

Voice DOCSIS 3.0 Wi-Fi Cable Modem

30 Topics
56 Replies

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30 Topics

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rdmaynard924The Many

asked in SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

17 hours ago

dteerThe Many

asked in SVG2482AC

my personal PW won't work to get into surf modem

I reset modem once again. Put the PW I want to use. Now AGAIN just like with all my modems I cannot get past the PW to get into modem. The guy on phone at Arris said I could. But User ID was the same Admin. Its something I must be missing can anyone help! I did reset to factory settings two times still no joy! All devices work with password but cannot get into modem past the password and locks me out for 5 minutes! ThanksDavidGateway > LoginPlease login to view your Wi-Fi passkey or to view and edit detailed network settings

14 days ago

clindsay408The Many

asked in SVG2482AC

Forgotten username for my Arris Surfboard Gateway

I’ve received a notice from Comcast that my usage is 10 times normal but my usage hasn’t changed. It appears someone has accessed my connection. I’ve tried to log on to the Gateway to explore what’s going on but can’t remember my username. Help!

20 days ago

JBlueThe Many

asked in SVG2482AC

SVG2482AC battery out of stock for a long time - when can I order one?

Hi there, the SVG2482AC battery: SKU 790512 has been out of stock for a couple of years, when can I order one? We have blackouts in our area, a battery backup is essential.

22 days ago

Marin1955The Many

asked in SVG2482AC

svg2482Ac

Are there updates for this modem and how do u get them

23 days ago

DagrizThe Many

asked in SVG2482AC

Surfboard SVG2482AC not being seen by Tivo Bolt connected directly by Ethernet cable

New SVG 2482AC connected with Ethernet cableTivo Bolt uses Cablecard from Comcast/Xfinityconnection to old router only stopped recently.Old router is the exact same model as the new routerThis is the model recommended by Xfinity/ Comcast The WiFi on this new router works fineAfter activating the new router one of the TV’s on the network ( which uses a TIVO Mini ) connected to the network through the TiVo Bolt and I was able to watch Live TV. Within five minutes of watching the live tv the connection was lost. When I tried to reconnect to the network I recieved the error message ROUTER NOT FOUND. And there or code was (C107)

26 days ago

dataportThe Many

asked in SVG2482AC

Magic Jack VOIP

SVG2482AC. I can dial out with magic jack, but no incoming calls. MJ says I need to disable SIP and ALG. Can’t find where to do that.

27 days ago

NeilThe Many

asked in SVG2482AC

Arris SVG2428AC slow. Also, 5g network no visible for sign-on.

Arris SVG2428AC slow. Also, 5g network no visible for sign-on. I don’t know how to restore defaults or if that would help. suggestions?

1 month ago

jim15024The Many

asked in SVG2482AC

region is wrong

I just connected an Arris surfboard SVG248AC to replace my Xfinity ,Comcast rental, modem/wifi.Now when I go on line,, The websites thinks that I am in a different state( West Virginia, not Pennsylvania ) I been in touch with Xfinity 3 times and they can’t find anything wrong on their end and is suggesting it’s a problem with Arris modems, my friend is also having the same problem with his Arris modem and Xfinity Has anyone ever had this problem?

1 month ago

LeoC4The Many

asked in SVG2482AC

SVG2482AC Throttling Signal?

I’ve been noticing a decline in bandwidth over the past year using my Arris SCG2482AC modem (purchased in Aug 2020). I pay for 600mbps service with Comcast. The Comcast technician just visited and cleaned / replaced the external cable connections and confirmed there was no degradation in the signal. A year ago, my test (using Ookla’s Speedtest) yielded 700mbps with a hardwire connection to the Arris modem (all WiFi devices disconnected, VPN turned off). During the past few months (same configuration), the bandwidth dropped to 300mbps even after performing a reboot. The most recent tests (just before and after the Comcast technician’s visit) resulted in tests ranging from 450mbps to 500mbps. He couldn’t explain why I wasn’t seeing any better speeds and blamed it on the modem. I can’t imagine a two-year old modem is the cause, especially since it previously delivered excellent performance. Do modems degrade over time? Mine is inside (68F-72F, low humidity) my house. Is the firm

1 month ago

oaksdaThe Many

asked in SVG2482AC

Wifi Isn't Broadcasting in Bridge Mode

I’ve not found anybody who has had a similar experience, but please forgive me if this has been answered before.I have a SurfBoard SVG2482AC that I am trying to use in bridge mode. I set it up successfully a week or so ago, but then decided I wanted to change the SSID login off of custom to make it easier to access. I factory reset the modem, changed the settings, and now I cannot get the wifi to broadcast. I’ve factory reset the modem a number of times, tried googling solutions, and am completely stumped. Nothing I do seems to work, the US/DS light blinks consistently. The 2.4/5ghz light will blink in unison for a moment every time I power cycle the modem, but they stop flashing and never flash again, until I try another power cycle.Is there a setting that I am missing in the setup that is causing this issue? When I factory reset the modem, the device has no issue broadcasting both 2.4 and 5 ghz signals and I am able to connect to them. This ‘only’ happens in bridge mode.

1 month ago

RowerwetThe Many

asked in SVG2482AC

is there a way to set bedtimes?

Want to shut off Internet access for my kids at a set time each night, any way to do this?

1 month ago

jayparThe Many

asked in SVG2482AC

SVG2482AC ethernet ports stopped working

Devices connected to Ethernet ports are no longer working, but Wi-Fi works fine. I checked the cable connections and they seem to be fine. I tried restarting the modem couple of times, but no success. This happened earlier and it got resolved itself. But this time around the ports are no longer responding.

1 month ago

kaboomThe Many

asked in SVG2482AC

Changing WiFi Passkey

I would like to know how I may change the WiFi Pass Key from my device?

2 months ago

DaveAndrieuThe Many

asked in SVG2482AC

My ARRIS Surfboard SVG2482AC stops working?

My modem/router stops working. To get it to work again, I unplug it, open the battery compartment, disconnect and reconnect the battery. I’ve had this modem/router for a little over four years. I’m wondering if the problem might be that the battery is wearing out and if so, how would I get a new one?

2 months ago

NovikThe Many

asked in SVG2482AC

jpscanThe Many

asked in SVG2482AC

lost modem sign in

cam’t remember sign in

2 months ago

JohnsonjbThe Many

asked in SVG2482AC

having trouble setting up new router

Model number is svg2482ac and I cannot access the admin page. I've tried multiple ways from the app, from my computer with ethernet, through wifi, nothing works. My isp says it's is connected and working. What can I do now?

2 months ago

ericbroThe Many

asked in SVG2482AC

Xfinity phone calls dropping (SVG2482AC)

A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds. Xfinity tech rep had us plug the base station directly into the modem - didn’t help. He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help. We plugged an old-fashion wired phone directly into the modem - didn’t help. Xfinity tech rep’s only other thought was that we had a modem problem.Has anyone else experienced this problem? Does anyone have a suggestion?

2 months ago

mark-212The Many

asked in SVG2482AC

SVG2482AC with Xfinity Voice service - can make calls but cannot receive calls

I’ve been dealing with Comcast for a month to get voice service on an existing cable line. They were finally able to provision the service and send a signal to SVG2482AC so that it appears on the network. There is a dial tone and the modem will make calls. However, if one calls the number associated with the modem, the phone never rings. For the caller, it’s as though the line drops before any connection is made. No fewer than five technical people at Comcast have looked at this. They’ve re-provisioned and re-booted the modem multiple times to no avail. They have a service technician coming onsite tomorrow, but it’s not clear what they’ll be able to do. Any suggestions? I’m going to make sure the modem has the latest firmware before they arrive, but somehow I can’t believe that will help. I have to believe it’s something on Comcast’s end.

3 months ago

Kem HazarikaThe Many

asked in SVG2482AC

SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

3 months ago

PhaygoodThe Many

asked in SVG2482AC

SVG2482AC front lights

Installed new SVG2482AC modem the Power, US/DS, Online lights are solid steady white BUT 2.4 GHz & 5 GHz & Tel lights blink/flicker continuously. Is it normal for 2.4 GHz, 5 GHz & Tel to blink continuously?

3 months ago

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