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SVG2482AC

Xfinity Voice and DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1750 Router

  • 186 Topics
  • 395 Replies
186 Topics
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The Many
BillKThe Many
asked in SVG2482AC
Surfboard SVG2482AC no internet with Windows11 laptop ?

Hi,  I recently bought a new to me Lenovo Laptop with Windows  11 on it.   It works fine at my business with the Verizon router but at home with the Arris on Xfinity it will not allow me to access the internet ?   It says “connected” but no internet access.   I am using Firefox but have tried Edge and Chrome just to be sure it wasnt the browser.  Any thoughts ?  Is anyone else having the same issue ?   The Modem/Router is probably 4 years old ?  I cant seem to find a way to check to see if it has the latest firmware. I have a desktop, two phones and a tablet and all of them connect just fine. 

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mcruth77The Many
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help

I am trying to rest my password and it isn’t working 

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Wi-Fi Warriors
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Jwh012781The Many
asked in SVG2482AC
svg2482ac as wifi only

Can I use this modem/router as WiFi only as I purchased a standalone better modem?

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Rosie422The Many
asked in SVG2482AC
App to control wifi on svg2482ac

What app do I use to control users on my WiFi 

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plemans
Juggernaut
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ccwThe Many
asked in SVG2482AC
Cant access 192.168.0.1 SVG2482AC

i get spinning wheel and “cant access server not responding” used Safari and Chrome on. macbook pro

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Wi-Fi Warriors
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TychbbThe Many
asked in SVG2482AC
ARRIS SVG2482ac - unable to connect wifi internet

Recently purchased ARRIS SVG2482AC 3:1. WiFi is not connecting and when it does it goes off periodically. Customer and tech support was not helpful and since it is a 3 year-old product I was not able to get refunded nor any assistance to figure out why the Wi-Fi is not connecting constantly. They wanted to charge me additional money to service. The modem, and I was never able to get the help. I needed very disappointed customer and I will never buy an ARRIS surfboard modem ever again. The modem needs an upgrade and the Wi-Fi is not connecting, and I am not able to use the a product. It is a complete waste of money…

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Rockstar!
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FrankTThe Many
asked in SVG2482AC
Reliability

Just looking for reliability and problem support capabilities after purchase.  

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plemans
Juggernaut
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pmurynThe Many
asked in SVG2482AC
Default Wi-Fi password to connect devices on ARRIS SURFBOARD SVG2482AC

Where do I find the password for my ARRIS SURFBOARD SVG2482AC modem to connect to my phone, tv, laptop? 

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plemans
Juggernaut
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linomike69The Many
asked in SVG2482AC
cannot login to ARRIS surfboard

My Aries surfboard got put on bridge mode now I have no Wi-Fi I am able to connect with a laptop but it will not take the username and password I cannot log into gateway also try resetting factory settings and using admin and password as password and nothing can someone please help

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plemans
Juggernaut
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The Many
bryanmooneyThe Many
asked in SVG2482AC
Setting up my Picstar picture frame with my new dual band Surfboard router

Bought a new Surfboard dual band (2.4 & 5g)  router and setup all my devices, (ie. phone, printer etc) seamlessly except for my wireless Picstar picture frame. Contacted Arris and they helped me name each band with a distinctive name but still no help.  The second name for 5g is not showing up.

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nopretendersThe Many
asked in SVG2482AC
Wi-Fi Extender for Arris SVG2482AC

Recommend Wi-Fi Extender for Arris SVG2482AC modem with 500 Mbps download package.

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scringhamThe Many
asked in SVG2482AC
how do i add a 2.4G wifi network to my svg2482ac modem/router?

I have an arris svg2482ac modem/router and i was gifted a device that requires i have a 2.4g wifi network as opposed to the 5G wifi network i currently set up through this modem/router, how do i add a 2.4 wifi network to this modem/router so i can connect this device? Is there a specific app I should add to my phone to affect this? How do I connect my phone to this modem/router - I guess which surfboard app do I need? Can I please get basic advice or instructions to help here? Thank you, Simon.

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plemans
Juggernaut
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micaaornflThe Many
asked in SVG2482AC
Surfboard svg2482 ac - switched to bridge mode by accident now i cannot reach GUI login

i switched my router from bridge mode to i think access  mode. i am trying to go back to bridge mode and i cannot reach the login page. just times out…. i also connected my laptop directly into modem and the problem persists. 

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Wi-Fi Warriors
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John AThe Many
asked in SVG2482AC
arris surfboard svg2482ac router ports and wifi not working

I have reset back to factory setting multiple times.  I have no wifi from the surfboard or connection from the ethernet ports to my desktop.  However, I do have connection from the ethernet port to my Google Mesh.  I have been on customer support with Xfinity and they said everything looks ok on their end.  Arris wants me to purchase a service contract of $40 to fix it.  I might as well just buy a new one at that price.  Any ideas?

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plemans
Juggernaut
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monshynThe Many
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Arris SVG2482AC - wifi gui not loading in browser

Arris SVG2482ACI reset the router to the factory default. I am able to to see and connect to both Wifi connections and I can connect directly using the ethernet port. I am also able to ping the the router @ 10.0.0.1 on all three access points. But I am not able to open the web GUI console (http:/10.0.0.1 or https:/10.0.0.1). It just spins and never timeouts with any errors. I have tried Google, Firefox and Edge browsers, all having the same result. Any suggestions on what to try next would be greatly appreciated.One question, does the router have to be activated by Xfinity to gain access to the local router first? I was thinking I should be able to login and reset the password from the default before activating it.Thank youDon  

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JBlue
The Certified
JBlueThe Certified
asked in SVG2482AC
SVG2482AC battery backup not working during blackout

My SVG2482AC battery backup is not working during blackout; when the power comes back the battery light on the modem is illuminated; when the power is out the battery light was off. Any help appreciated. 

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plemans
Juggernaut
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The Many
FrankRouterThe Many
asked in SVG2482AC
Please help me home network share files using my ARRIS SVG2482AC

I have routinely shared files + directories from my DELL Desktop to my LENOVO laptop. Yes: I know how to configure Win11 to share files with full permissions. My former NETGEAR WiFi-Router made this easy across my home WiFi, same channel, but the Netgear broke.  I replaced it with an Arris SVG2482AC I configured for ‘medium security’.  Now I have no functional home network. My Desktop + Laptop cannot see each other on my WiFi network. Please help me share files across my WiFi home network between my desktop & my laptop.  Thank you. 

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pjs15The Many
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Connect hard drive to AC1750 on SVG2482AC

I’d like to connect a hard drive to my Surfboard AC1750 (aka SVG2482AC) to share files across my family’s Windows home network. I connected a drive to the USB port, and accessed the router/modem. Online instructions I’ve seen for the AC1600 say to click the USB tab at the top of the Surfboard management page (which I accessed via browser at http://10.x.x.x), but no USB options exist for this iteration of the Arris page (see screenshot) and there doesn’t seem to be a way to access/add a USB device. Is it possible to add a hard drive to the AC1750/SVG2482AC? 

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plemans
Juggernaut
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The Many
Caboose10The Many
asked in SVG2482AC
I need help connecting my surfboard

I need help connecting my surfboard. I’m switching out my Comcast modem and router with the arris surfboard. Comcast was not able to help me

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plemans
Juggernaut
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ElvinThe Many
asked in SVG2482AC
arris svg2482ac no wi-fi

I bought a router of this series and brand on Amazon, the problem is that the Wi-Fi comes off already connected through phones and computers and the Wi-Fi network connection does not exist, it does not appear, help me, I paid 130 for the new one, it is connected to the ixfinity network, I already entered it, Manuel, mind you, how is it in the router, it does not appear, it does not exist, as if there was no Wi-Fi

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Wi-Fi Warriors
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chevroladyThe Many
asked in SVG2482AC
SVG2482AC - Wi-Fi is not connected and unable to access websites

Purchased SVG2482AC new today...got internet connection and voice service but no wifi and customer service is gone for the day. Internet keeps telling me every website is not secure and to go back. Can anyone help, please? 

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Wi-Fi Warriors
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kstreileinThe Many
asked in SVG2482AC
Upgrading to WPA2 svg2482ac

How do I upgrade my modem to WPA2 security? 

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plemans
Juggernaut
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The Many
dannk77The Many
asked in SVG2482AC
Can't login to modem on SVG2482ac

For the SVG2482AC unit I am trying to turn off the onboard wifi.  I plug into it with a cable, check IPconfig and see 10.0.0.1 as the gateway but I cannot log in with either Edge or Firefox.  Just spins, never prompts for credentials.  This wifi seems to be conflicting with my already existing wifi system

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Wi-Fi Warriors
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scottd923The Many
asked in SVG2482AC
surfboard svg2482AC - add client device

Hi. I have been using a streaming service called Xtreme HD IPTV for about 6 months now with no issues until the past few days where I cant seem to get any service on on it.  They are saying it an issues with my ISP ( Xfinity) but when i call them they tell me its and ARRIS issue and that Xfiniity cant help. The support team is telling me to disable an xFI advance security.. but i have no clue how to do this.  Any help for resolution on this is greatly appreciated.  

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Wi-Fi Warriors
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mymodemThe Many
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how to find wpa2 password Svg2482ac?

I need the password for my modem svg2482ac?

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Wi-Fi Warriors
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