eMTA - Voice enabled Modem/Gateway

eMTA - Voice enabled Modem/Gateway

251 Topics

D
The Many
dalesmith1016The Many
asked in SVG2482AC

How do firmware updates happen svg2482ac

I am getting intermittent connection drops.  Comcast told me the check that I have the lastest firmware version.   It looks like the firmware is updated automatically, as needed. How does the auto update work?    I have Arris SVG2482AC.  Comcast knows I have it. Does Arris? Again … how do the firmware updates work.  

1
plemans
Legends
5 months ago
Y
The Many
yrdwThe Many
asked in T25

Use T25 Modem as Voice Gateway Only

I bought a T25 modem to use only for a voice line. I have an SBG8300 Modem / Router, and need to connect the two. I can’t seem to figure out the correct sequence and configuration for the 2 devices.Any help would be greatly appreciated. Thanks in advance.

1
plemans
Legends
5 months ago
C
The Many
conlinaThe Many
asked in SVG2482AC

SVG248 Surfboard

My surfboard SVG2482AC just started disconnecting from the internet and coming back. It started a couple weeks ago, just once here and there. As of today, I’m lucky to get 30 minutes. I can’t get through a single 45 minute meeting (I get paid by the hour when I’m meeting a client and nothing if I can’t make it).I’ve tried hitting the reset button when it doesn’t come back immediately. I’ve done this a dozen times. Just now I tried unplugging it altogether from the power for over 10 minutes. The power to my house is fine. The power light on the modem rarely goes off and the phone plugged into the modem and the outlet doesn’t lose power. Nothing else in my house is without power or turning on and off. I bought this just 2 years ago and was working great until now.  (also, this question took 30+ minutes to get through with all the starts and stops)

3
S
VIP
5 months ago
F
The Many
francescaccThe Many
asked in eMTA - General

Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

2
F
The Many
5 months ago
U
The Many
unyangThe Many
asked in eMTA - General

Password for TM3402A

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

1
S
VIP
5 months ago
Len_Jacobson
The Many
Len_JacobsonThe Many
asked in T25

How To Find My Arris Router's Settings for T25

I have an Arris T25 router in place for a few years and suddenly, it seems that it is blocking traffic coming to my router on Port 21.  I need to see my settings, but entering 192.168.86.1 into a browser simply tells me it’s ONLINE; it doesn’t show me my settings.Can you please tell me how to see my settings?Thank you.Len Jacobson

2
Len_Jacobson
The Many
5 months ago
J
The Many
JhaustenThe Many
asked in SVG2482AC

No dial tone in svg2482ac

Th modem is connected to Comcast and provides internet service. I get no dial tone for the phone and neith of the Tel lights are illuminated but they flash during power up. Is this a Comcast issue?

1
plemans
Legends
5 months ago
D
The Many
DrotaurorawThe Many
asked in SVG2482AC

Log in to control router - SVG2482AC

I'm trying to log in and control my modem router 

1
plemans
Legends
5 months ago
J
The Many
jaybennettThe Many
asked in SBV3202

slow speed internet connection in SBV3202

I bought a Arris SBV3202 cable modem in 2019 and have been using it on Comcast.  It was on their approved list of modems.   I am paying for Superfast 800Mbps internet service, and I was achieving 600-700Mbps regularly over the last several years.Over the last few months (since I have noticed), the speed has been consistently 200-300Mbps. Comcast checked it out today, and told me my modem is defective and needs to be replaced.  My modem is no longer under warrantee. Is my modem defective, or has Comcast changed their requirements?  Do I need a more modern model, like one with DODISS 3.1, or something?  Do I need a firmware update?  Any ideas?It is hard to get a straight answer out of Comcast customer service.If it is defective, the only Arris Voice model that is now recommended by Comcast is the T25.  It’s max speed is 925Mbps, which isn’t much of an improvement from the SBV3202, other than it is a DODISS 3.1.  Is the T25 a good replacement voice modem?

5
plemans
Legends
6 months ago
D
The Many
Djk67The Many
asked in SVG2482AC

3 Different error messages svg2482ac

1-Can't reach the default gateway the network connection quality might be low.2-No internet connection connected to local network only3-Can’t reach the DHCP server the network connection quality might be low

1
S
VIP
6 months ago
D
The Many
Djk67The Many
asked in SVG2482AC

Can't reach the default gateway the network connection quality might be low

Can't reach the default gateway the network connection quality might be low

2
D
The Many
6 months ago
R
The Many
ramblnmnThe Many
asked in eMTA - General

Cable modems with 3 or more telephone lines - TM804

Hello All,Right now in my home I use Optimum cable service.I also have 3 phone lines and at one time Optimum gave me a Arris's modem ( i believe it was TM804) so I had one modem for all 3 different numbers.I was wondering if Arris makes an up-to-date cable modem with the newest technology that would work with my service and supports a least 3 phone ports as well.Any help would be appreciated.Ken 

3
plemans
Legends
6 months ago
R
The Many
Raymond DunlopThe Many
asked in SVG2482AC

Transfer Ownership

I am selling my home and leaving my Surf Board (SV2482AC) with the home?  Does the new owner need to do anything regarding this transfer of ownership?

1
plemans
Legends
6 months ago
S
The Many
steve-tuttleThe Many
asked in T25

how to change WiFi password on T25 modem?

I need to change my WiFi password.  The T25 was provided by my A/V contractor (so I wouldn’t have to rent from Xfinity).  The Arris consumer care instructions says to access cable modem interface  and that does not work (you get an error code, I’ve tried from a PC and an iPad). The Xfinity instructions do not work either.  They say their instructions only work with Xfinity provided modems  

1
S
VIP
6 months ago
S
The Many
steve-tuttleThe Many
asked in T25

change WiFi password for T25 modem

I have a T25 modem that my A/V contractor installed (so I wouldn’t have to pay Xfinity a monthly rental).  I’ve tried YouTube and the internet. shown online does not work

1
S
VIP
6 months ago
K
The Many
kmays1963The Many
asked in SVG2482AC

Incorrect Password sb6190

I cannot connect.  It tells me Password Incorrect and I am using the correct password.  We have not changed password.  How do I recover or reset a password.  I contacted Optium and my internet is showing okay on their end. 

3
plemans
Legends
6 months ago
L
The Many
LotusM50The Many
asked in T25

Hardware and software version for t25 modem

I see 2 different T25’s with different specifications. Are there 2 versions? On older one and an updated one?I see one with “32 downstream x 8 upstream DOCSIS 3.0 channels, 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels” & 2GB max speed, and another with “32 downstream x 8 upstream DOCSIS 3.1 bonded channels and 2 downstream x 2 upstream OFDM channels” with with up to 10GB speed, without any mention of the DOCSIS 3.0 spec.What’s the difference?  Hardware, firmware, or something else?  Thanks!

1
plemans
Legends
6 months ago
P
The Many
proton777The Many
asked in SVG2482AC

SVG2482AC Guest network

I just got an SVG2482AC modem/router in order to activate my Xfinity telephone service.  While setting it up, it appears to NOT have the ability for Guest Networks.  Very surprising since my older Arris Surfboard SBG7580AC DOES have a Guest Network feature, but can’t do telephone. My questions are:  Is creating Guest Networks even possible on the SVG2482? - I would like to have one each for both the 2.4GHz and 5GHz bands. If not, how might I configure the old SBG7580 to re-purpose it to be a WiFi extender (or access point?) and use it strictly for a Guest Network?  It would connect to the new SVG2482AC via wired ethernet. Thanks in advance.

2
P
The Many
6 months ago
N
The Many
nitopintura61The Many
asked in SVG2482AC

Latest firmware for SBG2482AC

what is the latest firmware?

1
Networkingfordummies
Cable Modem Commandos
6 months ago
B
The Many
bklaydenThe Many
asked in SVG2482AC

SVG2482AC stopped connecting to Xfinity

My SVG2482AC will not connect to Xfintiy internet.  Xfinity support was not able to help me with this.  They want to come out and look at my service.  I belive they will charge me because I own the modem.  Any suggestions how to get connected to the internet?  I hae reset the modem several times and it still will not connect.

1
S
VIP
6 months ago
K
The Many
KrysKThe Many
asked in SVG2482AC

SVG2482AC - how to remove delete device AND remove reserved IP address?

Deleting device moves it into Parental Controls as blocked device.  Deleting at Parental Controls returns back to list of Devices.  Full circle, can’t figure out how to release the IP address and get rid of the failed device.(Headers are blocked from editing, this should say “SVG2482AC - how to remove deleted device AND remove reserved IP address?”)

2
K
The Many
6 months ago
E
The Many
errachitThe Many
asked in T25

surfboard t25 not connecting with all modem lights on

My surfboard T25 suddenly stopped connecting to internet and all modem lights are constantly ON even after I restarted and resetted multiple times.

1
S
VIP
6 months ago
H
The Many
HutchbThe Many
asked in SVG2482AC

SVG2482AC intermittent connection with internet and also in phone lines

is this svg2482ac cable modem updatable ?  there is problems with disconnecting a couple of times weekly and my landline shutting off after 30 minutes of use.

2
H
The Many
7 months ago
J
The Many
Jys1922
asked in SVG2482AC

Wifi password SVG2482AC

I just activated my new wifi and voice modem and I didn't see the option to create the wifi password. How do I change the wifi password now after activation?

1
S
VIP
7 months ago
S
The Many
sharadpandyaThe Many
asked in SVG2482AC

Surfboard SVG2428AC How to change wifi password?

Pl help to change wifi password.

1
S
VIP
7 months ago
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