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SBV2402 | SBV3202

Xfinity Voice and DOCSIS® 3.0 Cable Modem

  • 13 Topics
  • 38 Replies

SBV2402 | SBV3202 Announcement (2)

13 Topics
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The Many
cammyersThe Many
asked in SBV2402 | SBV3202
Trouble using switch with SBV3202

Just replaced an aging SBG10 with the SBV3202. The two ports on the SBG were used for 1. google mesh Wi-Fi and the other for a switch. The switch ran a voip router and 3 computers. With the SBV I only get one wired port so it went to the switch. The SBV has phone so that eliminated voip router. The only change was to move the mesh system to the switch, but it now also provides Wi-Fi. Just used as a range extender with old modem. I am not able to keep the internet connection stable coming out of switch. I can reset it, unplug, replug the switch and ethernet cables and it just won't stay online. I get a few mins or an hour and the connection drops. Switch never gave me any issue with the old surfboard. Is there a setting or firmware or software that I need? Or is there a preferred switch to match with the new modem? Thanks for any help

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C
The Many
A
The Many
AOSThe Many
asked in SBV2402 | SBV3202
Replacement adapter plug for Arris Surboard SBV3202 DOCIS 3.0

I’m searching for the replacement plug which has dual prongs to plug in back of modem. All searches bring up single prong plugs stating they’re compatible. Does anyone have suggestions? Thank you

131
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Wi-Fi Warriors
D
The Certified
drossettiThe Certified
asked in SBV2402 | SBV3202
Arris SBV3202 stutter before dial tone

For a newly installed SBV3202 with Comcast, everything is working great for both internet and voice but there’s one remaining irritating problem: regardless of Comcast voicemail status I get a stutter tone before every dial tone. Comcast tech came out and we could not clear it, including communicating with the central office who reprovisioned the modem, reset all features on the headend switch, and we of course power cycled the modem. We also tried it with the battery installed and without. More details: Battery LED is always off, I get reasonable text on the modem’s CM State page of “No Status Reported” and with the battery in it shows a Battery Serial Number and Part Number. The SBV3202 manual says on p. 21, “The SBV3202 will transmit a two-second stutter tone when the battery level is low.” But I don’t think it’s low (Batt LED off, modem works fine when I pull the plug). Again, I tested this both with battery IN and OUT. Has anybody else experienced this, or any more ideas? It’s not

1096
D
The Certified
M
The Many
Miscellaneous userThe Many
asked in SBV2402 | SBV3202
How to change Wifi name and password on SBV3202

I have had unusually high spikes in useage on my internet when I know it was not by me or my family. I use Xfinity and they mentioned dates with spikes in useage, including yesterday and this morning when we were not online. They suggested changing Wifi name and password, but not able to figure out how to do it with my Arris model SBV3202? I am able to log in to the ARRIS login page for this model, but no option to update a wifi name or password? Maybe in the wrong area? or model is to old?

1921
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Wi-Fi Warriors
Y
The Many
YoumancThe Many
asked in SBV2402 | SBV3202
Arris SBV3202 no internet

I can only get 1 out of 8 ports to get internet from a TP-Link 8 port gigabit switch to work. It’s hooked directly into the Arris SBV 3202 Modem. I’ve checked lines, jacks, connectors and all. Nothing works. The switch was working fine with the Arris TG1682G modem. Can anyone help?

542
Y
The Many
J
The Many
jaybennettThe Many
asked in SBV2402 | SBV3202
slow speed internet connection in SBV3202

I bought a Arris SBV3202 cable modem in 2019 and have been using it on Comcast. It was on their approved list of modems. I am paying for Superfast 800Mbps internet service, and I was achieving 600-700Mbps regularly over the last several years. Over the last few months (since I have noticed), the speed has been consistently 200-300Mbps. Comcast checked it out today, and told me my modem is defective and needs to be replaced. My modem is no longer under warrantee. Is my modem defective, or has Comcast changed their requirements? Do I need a more modern model, like one with DODISS 3.1, or something? Do I need a firmware update? Any ideas? It is hard to get a straight answer out of Comcast customer service. If it is defective, the only Arris Voice model that is now recommended by Comcast is the T25. It’s max speed is 925Mbps, which isn’t much of an improvement from the SBV3202, other than it is a DODISS 3.1. Is the T25 a good replacement voice modem?

1375
plemans
Juggernaut
222fbj
The Many
222fbjThe Many
asked in SBV2402 | SBV3202
Xfinity Voice Activation fail (but data works)

My new SBV3202 was recently activated and data works. Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port. I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page. My telephone works fine - same one used with previous (netgear) voice modem. Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first? Thanks.

873
plemans
Juggernaut
222fbj
The Many
222fbjThe Many
asked in SBV2402 | SBV3202
Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity. I have a new SBV3202 that I want to replace the Netgear with. Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear. However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

9343
plemans
Juggernaut
J
The Many
JGK78The Many
asked in SBV2402 | SBV3202
Using ARRIS SURFboard SBV2402 with Vonage VOIP

I currently have a ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem which connects to Comcast/Xfinity cable service and includes Xfinity VOIP phone service. I’m currently dropping my Xfinity phone and switching to Vonage VOIP. My question is whether the VOIP capability in my ARRIS SBV2402 can be repurposed to support my Vonage VOIP connection. That is, is there some way that the SBV2402 can do the job of the Vonage adapter box?

1321
plemans
Juggernaut
D
The Many
den24601The Many
asked in SBV2402 | SBV3202
New ASBV3202 Installation IP address?

I will be installing a SBV3202 modem with Comcast soon. I see the modem’s IP is 192.168.100.1 but my home network is 192.168.1.x range. Is there a way to change the SBV3202 to 192.168.1.1? I do not want to change my home network to match the modem. Thanks, Dennis

761
plemans
Juggernaut
TechRep
Cable Modem Commandos
TechRepCable Modem Commandos
asked in SBV2402 | SBV3202
Port Forwarding

Hello, I'm trying to play online but I'm getting disconnection issues. My ISP recommended to open ports on my modem. I did not find any solutions to the problem on the internet, one of you guys can help perhaps

1903
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Cable Modem Commandos
mAX SURF
The Certified
mAX SURFThe Certified
published in SBV2402 | SBV3202
Does the SBV2402 have Wi-Fi?

Do I need a router with this product? What should I choose if I wanted voice, Cable modem and router?

944
TechRep
Cable Modem Commandos
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SBV2402 | SBV3202
SBV2402 DOCSIS 3.0 or 3.1

Is the SBV2402 a DOCSIS 3.0 or DOCSIS 3.1 modem?

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Button Mashers

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