SBV3202

Voice and DOSIS 3.0

  • 4 Topics
  • 13 Replies

4 Topics

222fbj
The Many
222fbjThe Many
asked in SBV3202

Xfinity Voice Activation fail (but data works)

My new SBV3202 was recently activated and data works.Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port.I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page.My telephone works fine - same one used with previous (netgear) voice modem.Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first?Thanks. 

3
plemans
Survivors
1 month ago
222fbj
The Many
222fbjThe Many
asked in SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity.  I have a new SBV3202 that I want to replace the Netgear with.  Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

3
plemans
Survivors
2 months ago
D
The Certified
drossettiThe Certified
asked in SBV3202

Arris SBV3202 stutter before dial tone

For a newly installed SBV3202 with Comcast, everything is working great for both internet and voice but there’s one remaining irritating problem: regardless of Comcast voicemail status I get a stutter tone before every dial tone. Comcast tech came out and we could not clear it, including communicating with the central office who reprovisioned the modem, reset all features on the headend switch, and we of course power cycled the modem. We also tried it with the battery installed and without.More details: Battery LED is always off, I get reasonable text on the modem’s CM State page of “No Status Reported” and with the battery in it shows a Battery Serial Number and Part Number. The SBV3202 manual says on p. 21, “The SBV3202 will transmit a two-second stutter tone when the battery level is low.” But I don’t think it’s low (Batt LED off, modem works fine when I pull the plug). Again, I tested this both with battery IN and OUT.Has anybody else experienced this, or any more ideas? It’s not a

4
D
The Certified
6 months ago
TechRep
Button Mashers
TechRepButton Mashers
asked in SBV3202

Port Forwarding

Hello, I'm trying to play online but I'm getting disconnection issues. My ISP recommended to open ports on my modem. I did not find any solutions to the problem on the internet, one of you guys can help perhaps 

3
S
Cable Modem Commandos
11 months ago
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