I have a svg2482ac  bought it from ebay (seller was rude afterwards) and after getting Comcast  to  hook it up  and get it activated is when the fun started.  Downloaded the android app for it and all but then I went to connect  my cell to it and it didn't  even show the same name as the modem.  It showed something like moto**-5g (don't remember all of it) so I try to put in the 5g password and it said wrong password so fir the next 2 1/2 hours I try everything I can think of reset modem, try and chat with ARRIS  try and find the code to scan and it don't even have a thing to scan.  The seller won't take it back and ebay is worthless so I'm out money for someone else's problem. Don't buy from Hannu-cod unless you like to get the shaft. 

I am.open for any and all help.