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G36 drops connection every 24 hours or so on Xfinity.

  • 17 May 2023
  • 3 replies
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Ebojager
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I have a 800GB plan with Xfinity but using the 2.5GB port. could this cause Xfinity to drop my connection? The modem never comes back online until I reboot it manually. I tried Windows Trouble Shooting and ipconfig /renew  etc to see if I could get it back online without a reboot but nope. Im guessing with all the others having the same issue, its faulty firmware being pushed from Xfinity ???
How do I report this so a Surfboard technician can look into this issue before I end up just going with a different brand? 
Could changing anything in the LAN Ethernet Ports help. they are all set to Auto Configuration.

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Best answer by Ebojager 19 May 2023, 06:52

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plemans
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Does it happen if its hardwired into the 1 gig port? Or only the 2.5gig port

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
Ebojager
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Does it happen if its hardwired into the 1 gig port? Or only the 2.5gig port

Well I haven’t tested yet in any other port but the 2.5. I plan on trying that if it does it again tonight. Maybe it’s only designed for over 1GB speeds???

Ebojager
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Do you think the ALG Application Layer Gateway, specifically the SIP setting could cause some sort of incompatibility with the Xfinity network?

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