I am getting intermittent connection drops. Comcast told me the check that I have the lastest firmware version. It looks like the firmware is updated automatically, as needed.
How does the auto update work? I have Arris SVG2482AC. Comcast knows I have it. Does Arris?
Again … how do the firmware updates work.
with modem/router combo devices, the manufacturer (arris) submits firmware updates to the ISP.
the isp certifies these updates and includes them either in a push or as part of the provisioning.
Sometimes a reboot can trigger them.
the problem with all this is that it costs the ISP $ to certify them. so it rarely happens unless its a critical update (according to the ISP)
when it drops, is it every device? Just wireless devices? Wired?
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