eMTA - Voice enabled Modem/Gateway

eMTA - Voice enabled Modem/Gateway

247 Topics

P
The Many
perillo2890The Many
asked in SVG2482AC

get 5g but 2.4 g not working in SVG2482AC

5g working 2.4g not

1
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VIP
4 months ago
H
The Many
HeleneokThe Many
asked in SVG2482AC

svg2482ac with xfinity slow internet

Sometimes I get 400 mbps then it will drop to 75 mbps. Xfinity says it is a problem with my modem.  They say it might need updates.

4
B
The Many
4 months ago
E
The Many
esailorThe Many
asked in eMTA - General

remote access/management for TG2482 Cable Voice Gateway

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

2
E
The Many
4 months ago
P
The Many
PaulFThe Many
asked in eMTA - General

TM3402A Breaks Ethernet connection after 4 hours. LEDs show Ethernet and Phone OK.

TM3402A activated by the ISP, appears to function normal.After 4 to 6 hours the Ethernet connection cuts off ?Computer is powered down.ISP sent signal to Modem to reboot…..resulting in the ethernet break.Pressing the Reset button, after 15 second a single LED flash….then the unit is dead.Only a power down and up, brings is back to life.Appear help appreciated.

2
P
The Many
4 months ago
S
The Many
sehuanes69The Many
asked in eMTA - General

modem for optimum

What modems works with optimum? I have internet, telephone and cable with optimum 

1
S
VIP
4 months ago
G
The Many
GinsudanThe Many
asked in SVG2482AC

arris surf board SVG2482AC

Is there a new better option?

1
plemans
Legends
4 months ago
G
The Many
GregmacqThe Many
asked in SVG2482AC

ArrisSurfboard security

I need to quickly update the security settings on my unit but don’t know how to do it ?

1
S
VIP
4 months ago
R
The Many
replacement55The Many
asked in SVG2482AC

SVG2482AC not working

the SVG2483AC unit is not working. lights flashing but no internet. I have an extended warranty I  checked my warranty status and wouldn’t you know it. it doesn't recognize my serial number. only had the unit a 3 months. so basically not a happy shopper here. need some company help on a replacement unit. 

5
R
The Many
4 months ago
S
The Many
SeinbinderThe Many
asked in eMTA - General

tm3204 for optimum telephone and internet support

I would like to purchase Tm3402 for optimum telephone and internet new and cannot find it anywhere. 

4
plemans
Legends
4 months ago
K
The Many
kristaciaThe Many
asked in eMTA - General

Arris Modl TM402p slow internet speed comcast says it is the device not them

Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house.  Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?   

2
plemans
Legends
4 months ago
M
The Many
mgalletlyThe Many
asked in T25

T25 password for GUI interface

I have a T25 on Xfinity.I tried to logon to the modem at 192.168.100.1 and username “admin” password of “password” returns invalid credentials.I don’t remember changing it, but I probably did at some point.How do I reset the device to default username and password? I’m sure I’ll have to re-register it with Comcast/Xfinity for it to work again, but that’s no big deal.I need to get information off of it, and see if maybe there’s a firmware update available, etc.

5
M
The Many
4 months ago
E
The Many
ElavyThe Many
asked in T25

Firmware version for T25

I found that my T25 has the following firmware:Firmware Name:    TS11.02.057.12_092820_711.PC20.03Firmware Build Time:    Mon Sep 28 17:37:14 EDT 2020 Three years seems awfully old. I contacted Comcast, and they supposedly pushed a firmware update, but I didn’t see a change. Does anyone know what the latest firmware version is? Thanks.

3
plemans
Legends
4 months ago
S
The Many
Smalz013The Many
asked in SVG2482AC

reconfigure modem.. unable to log jn svg2482ac

I am trying to log into the admin page 10.0.0.1 and nothing is working.  Our modem is not talking to the router. I think my husband reset or it got disconnected but trying  to see what the problem is. Side note...having to pay for help is ridiculous when you purchase this product... I'm very frustrated 

3
N
The Many
5 months ago
J
The Many
JulysAngel69The Many
asked in eMTA - General

TG6452 unable to block sites

I have the Arris TG6452, & it was strange that I also had issues after Nov 1st 2023, but I was getting "operation failed" when setting up devices I wanted to block from wifi during specific hours at night. Then, later when I wanted to delete them, I got error message.  So, only thing I could do was to change the time to a couple minutes.  So, I'm guessing it was the firmware update that screwed things up. My ISP (CasCable) in WV had no clue, and I got no help.  I hate to think I must do a factory reset!  I rebooted it several times and also unplugged trying that with no luck. I set up parental controls to block websites, and search terms. So, now I'm afraid if I block a site that later I want to remove, it might not allow, & go to error. Or, even a device. I'm a novice at it. When I access the reports, I'm not sure how accurate they are.  Plus, timestamps don't seem accurate. Trying to block porn sites, I think it helps some. PS. It's not a child's phone, it's an adult using my

1
S
VIP
5 months ago
D
The Many
directoritopsThe Many
asked in T25

CM MAC NUMBER for modem activation T25

I am activating a new modem. The app tells me to enter the CM MAC ID. There is a MTA MAC ID or a HFC MAC ID which are different. Which MAC ID am I to enter?

1
S
VIP
5 months ago
G
The Many
Gaby2902The Many
asked in SVG2482AC

No conecta al internet

No conecta a internet y llamo a mi proveedor de internet y con ellos todo bien y me dicen que me comunique con Arris para resolver el problema

2
S
VIP
5 months ago
B
The Many
Belucas23The Many
asked in SVG2482AC

Wi-Fi is not connecting in SVG2482ac

Wifi won’t connect 

2
S
VIP
5 months ago
M
The Many
msherman51The Many
asked in SVG2482AC

Does my SVG2482AC have WPA3?

I just received a warning from Apple on my Iphone about my  security, advising to use WPA 3 security  on my modem and take some other steps.  Before I did anything I wanted to be certain my cable  modem was still viable and a search got me to this group.  I didn’t know about this group or the firmware upgrade issue previously.  Unfortunately, I can’t check that my  SVG2482AC’s firmware is upgraded since there’s some glitch in the password - the admin/Password combo worked once to get me in but when I updated the password, the new and the old passwords both return error messages.  My next step is resetting the modem if I can’t get past the logon problem. It sounds like it’s still worth the effort and I appreciate the work it took getting Comcast to do what they agreed to do.   Comments appreciated. 

3
S
VIP
5 months ago
C
The Many
chemicalscottThe Many
asked in eMTA - General

cannot login to TG3452

I cannot login to my router. I enter admin and password on the router and I get an error message that my credentials are not good. Is there a workaround? I would like to change our network name and password. 

4
S
VIP
5 months ago
D
The Many
davidyorckThe Many
asked in SVG2482AC

How Do I Point Arris Router To Specific IP Address - SVG2482AC

 How do I point my router (Arris Model: SVG2482AC) to 185.228.168.168 for Family Filter?Thank you. 

3
plemans
Legends
5 months ago
J
The Many
jhmartinThe Many
asked in SVG2482AC

G24 Wireless Dropped a few days ago and wont come back up

Hey all,A few days ago my wireless connection dropped out of the blue. After resetting and a few days time, it has not come back up. Ethernet still works fine, Phone works fine, but can’t use internet when connected to wi-fi.   

1
plemans
Legends
5 months ago
D
The Many
dalesmith1016The Many
asked in SVG2482AC

How do firmware updates happen svg2482ac

I am getting intermittent connection drops.  Comcast told me the check that I have the lastest firmware version.   It looks like the firmware is updated automatically, as needed. How does the auto update work?    I have Arris SVG2482AC.  Comcast knows I have it. Does Arris? Again … how do the firmware updates work.  

1
plemans
Legends
5 months ago
Y
The Many
yrdwThe Many
asked in T25

Use T25 Modem as Voice Gateway Only

I bought a T25 modem to use only for a voice line. I have an SBG8300 Modem / Router, and need to connect the two. I can’t seem to figure out the correct sequence and configuration for the 2 devices.Any help would be greatly appreciated. Thanks in advance.

1
plemans
Legends
5 months ago
C
The Many
conlinaThe Many
asked in SVG2482AC

SVG248 Surfboard

My surfboard SVG2482AC just started disconnecting from the internet and coming back. It started a couple weeks ago, just once here and there. As of today, I’m lucky to get 30 minutes. I can’t get through a single 45 minute meeting (I get paid by the hour when I’m meeting a client and nothing if I can’t make it).I’ve tried hitting the reset button when it doesn’t come back immediately. I’ve done this a dozen times. Just now I tried unplugging it altogether from the power for over 10 minutes. The power to my house is fine. The power light on the modem rarely goes off and the phone plugged into the modem and the outlet doesn’t lose power. Nothing else in my house is without power or turning on and off. I bought this just 2 years ago and was working great until now.  (also, this question took 30+ minutes to get through with all the starts and stops)

3
S
VIP
5 months ago
F
The Many
francescaccThe Many
asked in eMTA - General

Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

2
F
The Many
5 months ago
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