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Cable modem and integrated Wi-Fi router

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RD2ARRISThe Many

asked in G34

G34 Upload Speed

What is the upload speed of the G34?

1 year ago

DBNY2022The Many

asked in Gateways - General

Convert a SBG6782-AC into "just an acess point"

Moved to NY from CA 4 years ago and my brother has fiber broadband through Optimum / Altice. I’m using the SBG6782-AC as an access point but a) it my be causing and IP configuration problem with the fiber modem / router, and b) every time I start my computer I have to unplug and plug the SBG6782-AC to get internet. Anyone have a solution to a) as I can live with b) for now, lolDave

1 year ago

JIMThe Many

asked in SBG7600AC2

xXPUNISHERXxThe Certified

asked in G36

Arris G36 Modem/Router Cast to Device Issue

I just upgraded my old SBG modem/router to the new G36 dual band modem/router. I had no issues setting up connections. My desktop is connected by cable, and all my other devices are connected by wifi, but win10 on my desktop can no longer see the devices on my wifi network like it did on my old modem such as my T.V. , so I cannot cast videos and such to my T.V. I have reset router, checked all settings, checked file sharing settings in win10, but win10 still does not see devices on wifi network. Anyone have an idea what is wrong?

1 year ago

CastielThe Many

asked in Gateways - General

Arris DG9459 question

I’m just wondering what chipset this modem is using. I’m guessing it is Broadcom but I can’t seem to find any information online about the chipset. edit: I meant to say Arris DG9450 sorry if this caused confusion Thank you.

1 year ago

satuthillThe Many

asked in Gateways - General

DG3450 User Manual?

I am looking for a full user manual for the DG3450 Digital Gateway Modem -- which my cable provider/ISP (Sparklight) just installed in my house. I have searched every nook and cranny of the ARRIS web site and there is no reference to the model number. On the web there is exists draft copies of a User Guide but it does not cover topics like Port Forwarding or DynamicDNS setup. Someone at ARRIS must know about this product.

1 year ago

PriyaButton Mashers

asked in SBG8300

Surfboard central app set up

Hi there, trying to complete the surfboard app set up for SBG8300 and continuously getting an error. Are there any troubleshooting steps available for iOS devices, please?

1 year ago

rbleisteinThe Certified

asked in G36

G36 2.5gb port will not connect through a switch

I am trying to expand the single 2.5gb port on my G36 modem and not having any luck getting it connected to any devices when going through a multi-gigabyte switch. I first tried the TP-Link switch (TL-SG105-M2) which has five 2.5gb ports, and that did not work so i shipped it back and ordered the QNAP switch (QSW-2104-2S) and that did not connect either. It’s very basic troubleshooting, when any device is connected to the G36 2.5gb port directly there are no issues. But if i connect the G36 2.5gb port to switch and then try to connect devices to that, they do not connect. Also, the 1gb ports on the G36 do not have an issue connecting to any devices eitherdirectly or through the switch. The connectivity issue only occurs with the G36 2.5gb port going through a multi-gb switch, such as the two i mentioned above.Anyone else able to connect the G36 2.5gb port to a switch with 2.5gb ports, successfully?QNAP has been great trying to help me troubleshoot but attempts to get Arris support

1 year ago

PriyaButton Mashers

asked in SBG8300

Black captcha code on the surfboard central app and GUI page

Hi there, My friend recently purchased SBG8300 and I was helping her in setting up the device. During the process there was a security check and that was asking for a captcha code to type in, but it was blank, and no captcha is available. this was on the surfboard central app.when I tried completing it in 192.168.0.1 on the network set up wizard step 1, again there was a blank captcha code and was not able to complete the set up. I will appreciate if anyone can help me with this.

1 year ago

dyp1985The Many

asked in Gateways - General

SBG6900-ac original factory settings

Is someone able to provide the original settings from my SBG6900-AC gateway. I am trying to add a google nest thermostat through the app on my phone and it will not connect to my network but I connected to another phone as a hotspot and it connected and installed properly. I think I may have an issue with one of the settings even though I have several tablets, phones, TV and printer connected. Thanks.

1 year ago

Yvette QuiciThe Many

asked in Gateways - General

my routor an modem

My device was working I have a riutor an modem together ihave Comcast with it it was working fine then all the sudden the volume didn't work I called Comcast an 4 people told me to do all stuff now nothing works cam u please help me get it hooked up again

1 year ago

TimAppleThe Many

asked in SBG8300

Cannot log into 192.168.0.1, times out

I recently setup my Modem (SBG8300) to bridge-mode, and now I cannot get to the modems admin page.I can get to the page sometimes. Itll load maybe 1 out of every 10 times, but I cannot get past the login page (192.168.0.1/login.php). I’ll get a page that says “this site can’t be reached”..Any ideas?

1 year ago

JP1000The Many

asked in Gateways - General

On G34 failed connectivity test and frequent failed VoIP calls

Hi, I have a G34, which works fine for streaming and internet, but when I try and use “WiFi Calling” or a 4G cell extender (personal mini cell tower) I frequently have failed out going call and missed incoming calls. Only clue is that the G34 does not get any returns when it does the connectivity test. The 4G cell extender is connected directly to my G4. Please Help!

1 year ago

noahj1323The Certified

asked in G36

I have gigabit internet but my ethernet download speed is slow.

So I have Xfinity’s 1.2 gigabit internet plan and instead of leasing their gateway, I bought the Arris G36. When testing the speed of my internet on ethernet I get around 500 Mbps which doesn’t make sense. I had the same plan at my old house with the Xfinity gateway modem and got 900 Mbps. Now when I am downloading a simple 5GB file it takes 2 hours to download. It isn’t my Lan cable because I have brand new cables. Would anybody know what my problem is.

1 year ago

AndyThe Many

asked in Gateways - General

Disable modem functionality on SBG6580

I have a SBG6580-0228 modem/wifi combo surfboard. My internet provider (Spectrum) upgraded their service (300mb download & 10mb upload) and they sent me their modem. Since my existing modem/wifi surfboard can only go up to 120mb download so I have to use their modem to take advantage of the faster speed.. Can I disable the modem functionality of my existing modem/wifi combo and only use the wifi functionality of it? If so, how please? Thanks

1 year ago

RazooThe Many

asked in SBG8300

new phone connect

I have a sbg8300 and the wife bought a new phone. Trying to connect to wifi and it doesn't accept the password. I deleted my connection on my tablet and tried to log in and cannot connect. Any help will be appreciated. Thanks

1 year ago

kli1000The Many

asked in SBG8300

SBG8300 - drops internet connection and I have to reboot once a week

I have an SBG8300 modem/router connected to Cox cable. Last year it was working completely fine. Then I moved it to a new house - same Cox cable - but had to buy an aftermarket power cord from Amazon.Now the internet drops once a week and I have to reboot the modem (unplug and plug it back in) in order to get connectivity back up and running.Any ideas? Is the unit overheating? Is the aftermarket power cord causing issues? The modem/router is roughly 1.5 years old and for several months, wasn’t even being used.Thanks!

1 year ago

sknatsThe Many

asked in Gateways - General

AX013ANC Manual

Does anyone have a copy of the AX013ANC manual or a safe location where I can download one? I am trying to troubleshoot a AX013ANC box through Xfinity that has a solid orange showing which was not there previously. The box seems to be functioning, but the light concerns me.

1 year ago

sonicgirl95The Many

asked in SBG10

SBG1O Drops Internet Repeatedly

Hey all,I’ve got an SBG10 modem that I’ve owned for almost two years now. I’ve had an issue the entire time where the Internet drops randomly for a couple minutes while I’m still connected to Wi-Fi. I’ve had about 6 calls with customer service trying to solve the problem. We’ve tried power cycling, factory resets, boosting levels, changing the location of the device, changing the cable, changing Wi-Fi channels, and even disabling wmm. It’s not the service provider-I changed states and providers and still had the same problem. (I had xfinity at first and blamed it on them.) I’ve got Spectrum now, and they say the problem’s with the modem. Anyone else have any other ideas?

1 year ago

BjornThe Many

asked in SBG8300

Need help getting Warranty replacement

5 months ago my brother-in-law purchased an Arris SBG8300 Modem/Router, which he understood would eliminate a monthly rental fee from Cox Cable. He has issues communicating so I advocate for him.The Arris Modem/Router worked fine for about a month and then started to degrade as far as buffering. When we called Arris Customer Support, we were told the problem was how Cox Cable set up the Modem/Router.My brother-in-law then had a Cox technician come over. After several tests, the technician concluded there was nothing wrong with the internet, that the buffering was in fact the Modem/Router.We then called Arris customer support back and was told to change some settings in the Modem/Router via the computer. The changes made no difference in the what was now constant buffering. When we called again, a different Arris customer service person would suggest the same settings as before.My brother-in-law then took the Modem/Router back to Best Buy, but was told he was past the return time, an

1 year ago

jk1217The Many

asked in SBG7400AC2

SBG7400AC2: Windows 10 not connecting to USB file share

Followed the step-by guide:https://arris.secure.force.com/consumers/articles/General_FAQs/SBG7400AC2-USB-Media-Sharing/?l=en_US&fs=RelatedArticleSuccessfully able to connect via MacOS. However, per the Windows steps, each time I try to go to the 192.168.0.252 IP, I get an error. As “192.168.0.252” I get “site can’t be reached,” and as “\\192.168.0.252” I get “file couldn’t be accessed.”What could be holding it up? I thought possibly it is trying to connect with my Windows credentials instead of my Arris credentials, but I assume I’d get a prompt if so. As I said, MacOS connected without issue, but Windows 10 will not. What are your thoughts? Thanks in advance.

1 year ago

Ac313The Many

asked in G36

G36 5gig slower than 2.4

I just setup my G36 and was experiencing slow 5ghz connections on my phone. I did a speed test and it was barely registering. The 2.4 was smoking fast. I power cycled with same results. Any ideas why tne slow/dropping 5ghz?

1 year ago

guyygartyThe Many

asked in Gateways - General

VOIP on SBG6400

I have been running Vonage VOIP with no problems for a few years. Recently it has stopped working and seems to be an issue with the firewall blocking ports 5060/5061.VOIP works with firewall set to low, but not any of the higher settings.I have tried port forwarding which worked for a few days and then stopped working.Any suggestions on how to unblock those specific ports at a high firewall setting?guy

1 year ago

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