Gateways

Cable modem and integrated Wi-Fi router

1362 Topics

M
The Many
Mastertech91The Many
asked in SBG8300

Arris SBG8300 Firmware

Hello my name is Brendan I’m a Charter Spectrum customer I recently rebooted my SBG8300 status light is indicating firmware download I looked in the app and web portal no prompts for action what should I do any ideas answersThanksBrendan

3
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VIP
1 year ago
E
The Many
esblairThe Many
asked in G36

blank Captcha

I’m trying to set up my new G36 modem and keep getting stuck at the security check page as the Captcha is blank  I go into 192.168.100.1 and the captcha is blank there as well  suggestions?  

2
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VIP
1 year ago
K
The Many
keith2002aThe Many
asked in Gateways - General

DG860a Wirh Blinking Ethernet Ports

I am using a Arris DG 860 a modem with spectrum Internet. Yesterday I had no Internet access, and when I went and checked the modem, I noticed that all four ethernet ports on the back were blinking yellow. I tried a variety of different things. I’ve powered it down and power it back on again same thing happens. I’ve powered down and power back on again without anything connected to it, such as the co-axle or any ethernet cables. Same thing happens after it restarts about three or four maybe five minutes it starts blinking again. it starts blinking again. I’ve tried wiring it directly to my computer without anything else and try to use the administration futures to see if I can get into the box or the modem and I can’t. It seems like. has anybody ever had a problem with these four blinking ethernet ports and is there anything I can do to stop it from happening? I have done the reset multiple times and nothing seems to work. I’m stuck there and I believe that that’s the cause of me not b

1
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VIP
1 year ago
W
The Many
wwepatriotThe Many
asked in SBG8300

Cannot add devices on parental control

When I go to Arris Surfboard in the router (SBG8300 btw), I go to parental controls to manage devices, all I get is the option to manage devices (which is enabled) or access type (which is set to allow all) and even when switching these, I still get no option to add and manage a device. Its also keeps giving me bad certificates when using Chrome, Firefox, or Edge where it gives me a risk warning when going to 192.168.0.1 and each one tells me my browser is out of date and not compatible, I dont know if this is the issue causing features to not work or not, but firmware and browsers are all updated. any solution?

1
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VIP
1 year ago
L
The Many
LynnewithneThe Many
asked in G36

Can't connect my HP Officejet 4630 with my G36

Let me start with - I’m basically computer challenged, however I did manage to set up my G36 using the tools provided.  Now I’m trying to set up my ancient HP Officejet 4630 and have spent about 2 hours so far.  It will not connect.  I printed the troubleshooting page and it indicated that “MAC address filtering may be enabled on your wireless router, which can prevent your HP printer from connecting...during setup.”.  I went in to the Surfboard website and manually entered the MAC address (under custom) for the printer and clicked enable.  Still no luck.  I’m hesitant to try clicking or changing anything else until I get someone with knowledge that can walk me through it.  Thanks!

1
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VIP
1 year ago
K
The Many
klausszyskacomcastThe Many
asked in G34

error code 0000-1612 on Surfboard Central

will this Surfboard Central app connection error ever get fixed? I just bought the G34 unit and have successfully activated plus ethernet-connected the unit (@900Mbps) and use 2 active wifi channel. The 192.168.0.1 web management pages are fine but the Surfboard Central app is still in Beta as far as my experience with this error 0000-1612.This all appears not that critical BUT because of web’s Account Mgmt Warning:To keep your account password in sync, it is recommended to update is using theSURFboard App rather than changing it here.This suggests one needs this Surfboard Central app to work properly to change passwords.

3
K
The Many
1 year ago
R
The Many
RD2ARRISThe Many
asked in G34

G34 Upload Speed

What is the upload speed of the G34?

1
plemans
Legends
1 year ago
D
The Many
DBNY2022The Many
asked in Gateways - General

Convert a SBG6782-AC into "just an acess point"

Moved to NY from CA 4 years ago and my brother has fiber broadband through Optimum / Altice. I’m using the SBG6782-AC as an access point but a) it my be causing and IP configuration problem with the fiber modem / router, and b) every time I start my computer I have to unplug and plug the SBG6782-AC to get internet. Anyone have a solution to a) as I can live with b) for now, lolDave

1
plemans
Legends
1 year ago
J
The Many
JIMThe Many
asked in SBG7600AC2

sbg7600 won't start after 2 years of perfect use

sbg7600 tries to start but can't get past first 2 lights. Has worked perfect for 2 years now will not boot completely. Tried everything including factory reset. Can hear a small buzzing sound inside. What should I do next before I pay for another one? 

1
plemans
Legends
1 year ago
P
The Many
picketyfenceThe Many
asked in Gateways - General

ARRIS AC1200P ROUTER and NETGEAR EX6100 EXTENDER

^^^ARE these 2 even compatible??I can’t get them to connect whatsoever.  Any advice???

1
plemans
Legends
1 year ago
K
The Many
kchuykovThe Many
asked in G34

Brother printer 2270DW is not able to connect G34 via ethernet

I got a printer Brother  2270DW that connects to network via Ethernet and it will show up for a second in the list of devices and then disappear. It would never connect and stay with  stable connection. I made sure it’s not any other issue and it works fine with other routers. Can anyone help me connect my printer?

1
K
The Many
1 year ago
X
The Certified
xXPUNISHERXxThe Certified
asked in G36

Arris G36 Modem/Router Cast to Device Issue

I just upgraded my old SBG modem/router to the new G36 dual band modem/router. I had no issues setting up connections. My desktop is connected by cable, and all my other devices are connected by wifi, but win10 on my desktop can no longer see the devices on my wifi network like it did on my old modem such as my T.V. , so I cannot cast videos and such to my T.V. I have reset router, checked all settings, checked file sharing settings in win10, but win10 still does not see devices on wifi network. Anyone have an idea what is wrong?

6
X
The Certified
1 year ago
C
The Many
CastielThe Many
asked in Gateways - General

Arris DG9459 question

I’m just wondering what chipset this modem is using. I’m guessing it is Broadcom but I can’t seem to find any information online about the chipset. edit: I meant to say Arris DG9450 sorry if this caused confusion Thank you.

3
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VIP
1 year ago
S
The Many
satuthillThe Many
asked in Gateways - General

DG3450 User Manual?

I am looking for a full user manual for the DG3450 Digital Gateway Modem -- which my cable provider/ISP (Sparklight) just installed in my house. I have searched every nook and cranny of the ARRIS web site and there is no reference to the model number. On the web there is exists draft copies of a User Guide but it does not cover topics like Port Forwarding or DynamicDNS setup. Someone at ARRIS must know about this product.

2
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VIP
1 year ago
P
Button Mashers
PriyaButton Mashers
asked in SBG8300

Surfboard central app set up

Hi there, trying to complete the surfboard app set up for SBG8300 and continuously getting an error. Are there any troubleshooting steps available for iOS devices, please?

1
plemans
Legends
1 year ago
R
The Certified
rbleisteinThe Certified
asked in G36

G36 2.5gb port will not connect through a switch

I am trying to expand the single 2.5gb port on my G36 modem and not having any luck getting it connected to any devices when going through a multi-gigabyte switch.  I first tried the TP-Link switch (TL-SG105-M2) which has five 2.5gb ports, and that did not work so i shipped it back and ordered the QNAP switch (QSW-2104-2S) and that did not connect either.  It’s very basic troubleshooting, when any device is connected to the G36 2.5gb port directly there are no issues. But if i connect the G36 2.5gb port to switch and then try to connect devices to that, they do not connect.  Also, the 1gb ports on the G36 do not have an issue connecting to any devices eitherdirectly or through the switch.  The connectivity issue only occurs with the G36 2.5gb port going through a multi-gb switch, such as the two i mentioned above.Anyone else able to connect the G36 2.5gb port to a switch with 2.5gb ports, successfully?QNAP has been great trying to help me troubleshoot but attempts to get Arris support

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R
The Certified
1 year ago
P
Button Mashers
PriyaButton Mashers
asked in SBG8300

Black captcha code on the surfboard central app and GUI page

Hi there,  My friend recently purchased SBG8300 and I was helping her in setting up the device. During the process there was a security check and that was asking for a captcha code to type in, but it was blank, and no captcha is available. this was on the surfboard central app.when I tried completing it in 192.168.0.1 on the network set up wizard step 1, again there was a blank captcha code and was not able to complete the set up. I will appreciate if anyone can help me with this. 

5
plemans
Legends
1 year ago
D
The Many
dyp1985The Many
asked in Gateways - General

SBG6900-ac original factory settings

Is someone able to provide the original settings from my SBG6900-AC gateway. I am trying to add a google nest thermostat through the app on my phone and it will not connect to my network but I connected to another phone as a hotspot and it connected and installed properly. I think I may have an issue with one of the settings even though I have several tablets, phones, TV and printer connected. Thanks.

5
S
The Many
1 year ago
Y
The Many
Yvette QuiciThe Many
asked in Gateways - General

my routor an modem

My device was working I have a riutor an modem together ihave Comcast with it it was working fine then all the sudden the volume didn't work  I called Comcast an 4 people told me to do all stuff now nothing works cam u please help me get it hooked up again 

1
plemans
Legends
1 year ago
T
The Many
TimAppleThe Many
asked in SBG8300

Cannot log into 192.168.0.1, times out

I recently setup my Modem (SBG8300) to bridge-mode, and now I cannot get to the modems admin page.I can get to the page sometimes. Itll load maybe 1 out of every 10 times, but I cannot get past the login page (192.168.0.1/login.php). I’ll get a page that says “this site can’t be reached”..Any ideas? 

10
T
The Many
1 year ago
J
The Many
JP1000The Many
asked in Gateways - General

On G34 failed connectivity test and frequent failed VoIP calls

Hi, I have a G34, which works fine for streaming and internet, but when I try and use “WiFi Calling” or a 4G cell extender (personal mini cell tower) I frequently have failed out going  call and missed incoming calls.  Only clue is that the G34 does not get any returns when it does the connectivity test.  The 4G cell extender is connected directly to my G4. Please Help!

3
plemans
Legends
1 year ago
N
The Certified
noahj1323The Certified
asked in G36

I have gigabit internet but my ethernet download speed is slow.

So I have Xfinity’s 1.2 gigabit internet plan and instead of leasing their gateway, I bought the Arris G36. When testing the speed of my internet on ethernet I get around 500 Mbps which doesn’t make sense. I had the same plan at my old house with the Xfinity gateway modem and got 900 Mbps. Now when I am downloading a simple 5GB file it takes 2 hours to download. It isn’t my Lan cable because I have brand new cables. Would anybody know what my problem is.

7
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VIP
1 year ago
A
The Many
AndyThe Many
asked in Gateways - General

Disable modem functionality on SBG6580

I have a SBG6580-0228 modem/wifi combo surfboard.  My internet provider (Spectrum) upgraded their service (300mb download & 10mb upload) and they sent me their modem.  Since my existing modem/wifi surfboard can only go up to 120mb download so I have to use their modem to take advantage of the faster speed.. Can I disable the modem functionality of my existing modem/wifi combo and only use the wifi functionality of it?  If so, how please? Thanks

2
S
VIP
1 year ago
R
The Many
RazooThe Many
asked in SBG8300

new phone connect

I have a sbg8300 and the wife bought a new phone. Trying to connect to wifi and it doesn't accept the password. I deleted my connection on my tablet and tried to log in and cannot connect. Any help will be appreciated. Thanks

5
S
VIP
1 year ago
K
The Many
kli1000The Many
asked in SBG8300

SBG8300 - drops internet connection and I have to reboot once a week

I have an SBG8300 modem/router connected to Cox cable.  Last year it was working completely fine.  Then I moved it to a new house - same Cox cable - but had to buy an aftermarket power cord from Amazon.Now the internet drops once a week and I have to reboot the modem (unplug and plug it back in) in order to get connectivity back up and running.Any ideas?  Is the unit overheating?  Is the aftermarket power cord causing issues?  The modem/router is roughly 1.5 years old and for several months, wasn’t even being used.Thanks!

1
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VIP
1 year ago
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