Hey all,

I’ve got an SBG10 modem that I’ve owned for almost two years now. I’ve had an issue the entire time where the Internet drops randomly for a couple minutes while I’m still connected to Wi-Fi. I’ve had about 6 calls with customer service trying to solve the problem. We’ve tried power cycling, factory resets, boosting levels, changing the location of the device, changing the cable, changing Wi-Fi channels, and even disabling wmm. It’s not the service provider-I changed states and providers and still had the same problem. (I had xfinity at first and blamed it on them.) I’ve got Spectrum now, and they say the problem’s with the modem. Anyone else have any other ideas?