Community
Wi-Fi Modems
SBG10

SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

126 Topics
275 Replies

When you subscribe we will email you when there is a new topic in this category

126 Topics

Recently active

Most replies Most views Newest first

MharmanThe Many

posted in SBG10

MatnvicThe Many

asked in SBG10

Modem is not working on SBG10

After the beryl storm Comcast had an outage. Service is now restored. Sbg10 won’t fully reboot. The 3rd light won’t come back. Did hard reset and all the other unplug fixes. Still nothing

11 days ago

parrealty1The Many

asked in SBG10

Registering my new SBG10

Where do I go to register my new SBG10? I suspect I need to do this in order to secure the warranty provided by same.

16 days ago

jasonmildrewThe Many

asked in SBG10

sbg10 not recognized by Xfinity to active

I bought sbg 10 and no matter how many attempts, Xfinity can't find it to activate. How do I resolve this?

18 days ago

stualdenThe Many

asked in SBG10

DHCP error on SBG10

I have the same unit, and I agree, it’s pretty mediocre.One thing I learned about reserved addresses - they MUST be within the DHCP lease range. If you have them outside of the range (which of course is what everyone normally wants), then when the lease time expires, the reserved address is dropped, and a new one is supplied from the DHCP lease range. So, in effect, your desired address is not really reserved!!!One of many other problems is that the client list is often missing entries. Every time you refresh the page, you get a different list of clients. No apparent pattern, as far as I can tell.

24 days ago

Allan1461The Many

asked in SBG10

Unable to access GUI SBG10

Arris login page doesn’t. Won’t allow entry of new password. Keeps saying unexpected error. Does Arris actually offer any real customer support?

1 month ago

LisaLThe Many

asked in SBG10

No internet on SBG10

I purchased this wifi modem almost 2 months ago and still not able to connect to the internet. I have been dealing with Comcast and they tell me that the modem shows on their system and there is a good connection. I have reset the modem numerous times. Any suggestions?

1 month ago

stxchckThe Many

asked in SBG10

SBG10 - Unable to login the GUI page to change the password.

I actually finally got connected but could not edit the question line, however I still cannot connect to the 192. site and the android app will not download on current android. How do I access this modem to change the settings? Thank you.

1 month ago

Allan1461The Many

asked in SBG10

Xfinity shows my SBG10 as SBG1000 and it is not supported and slow speed internet

My Xfinity page shows 33 mbps. I get over 150 on a speed check though. However, SBG10’s lights don’t flash on start up. Eventually they all come on ( 2 minutes or so) and it works.

1 month ago

dyfaluThe Many

asked in SBG10

SBG10 XFINITY Issue

My SBG10 drops connection multiple times a day. I wanted to call to for support (since it's under warranty), but the only phone number is the premium one.It drips multiple times a day. Often for an hour or two at a time. Power cycling only offers an intermittent and temporary fix. The Xfinity technician said there are a lot of T3s coming off of it. The issue is not neighborhood noise. The signal strength also fluctuates wildly.

1 month ago

MSalonThe Many

asked in SBG10

connection for AT&T mobile device with SBG10

I am trying to connect my Surfboard SBG10 to my AT&T Netgear mobile device

1 month ago

Owensbry90The Many

asked in SBG10

sgb10 showing all green lights but is not connected to the Internet

I connected my sgb10 as directed using the coaxial cable and power. All indicators show stable internet connection but when I hardwire with an ethernet cable to my desktop, I received no internet connection. Additionally, the Wi-Fi network is available but has no internet connection

2 months ago

MaudielinThe Many

asked in SBG10

Slow Wi-Fi speed on SBG10

I have a SBG10 for several years. Now I notice slow WiFi speeds (52.0, 43.8, 69.8 etc. for download ) on iPad and iPhone, my PC is connected to Xfinity internet using Ethernet, the speed test shows high download speed such as (469, 558.28) . How do I improve download speed on my Apple devices?

2 months ago

atkinson40The Many

asked in SBG10

SGB10 Will not reset to default User/Password

I have pressed and held the button in the little hole and waited until lights go out. Then waited until it came back up. I have internet access, but the login on the SBG10 is not being reset after multiple attempts. I read about a suggestion to reset the gateway, but do not see directions on how to do this.

2 months ago

Esdy7686The Many

asked in SBG10

SBG10 unable to register with Surfboard Central App Error 0000-1613

The surfboard central app is stuck on error code 1613 while trying to register a brand new SBG10 unit. I am able to connect to both the 5GHz as well as the 2.4GHz WiFi signals with my phone. I’ve tried the app while connected to both without any success. I am online and able to browse but how do I get access to manage my home WiFi primary and guest networks?

3 months ago

james9285The Many

asked in SBG10

My television shows are all blurry since installing SURFboard SBG10

Why are all of my TV shows are all blurry since installing SURFboard SBG10

3 months ago

selinbThe Many

asked in SBG10

Arris Surfboard sbg10 - Cables are not working.

Hello,I got arris surfboard cable modem from target but now cable is not functioning, i ask them if they are selling but they told me reach here for help. Can you provide a service for that.

3 months ago

JofBThe Many

asked in SBG10

arris surfboard sbg10 - Unable to setup the SBC app.

I can’t get it up and running, because when I scan the QR code, it asks to download the Arres app. Once I do that, it asks me to scan the QR code on the device, but it keeps saying it’s invalid. Now I’m trying to set it up manually, but the app is telling me they don’t support this device.This should be much easier, right?

3 months ago

csmcmillionThe Many

asked in SBG10

SBG10 - MAC Address Control not working

I added my devices to the MAC Address Filter List, selected “Whitelist: device must be listed below” and applied. It shuts off all access to the devices. I have tried several times. What am I doing wrong?

3 months ago

rentzelkThe Many

asked in SBG10

Unable to log in GUI web portal on sbg10

I’m trying to log in to my arris, for the first time and it won’t let me tells me invalid credentials

3 months ago

DjhguyThe Many

asked in SBG10

Arris sbg10 shows all green lights but is not connect to internet

Sbg10 showing all green but no internet conneaction, restarted 3 times.

3 months ago

FixMyRouterThe Many

asked in SBG10

Router/VPN issue and intermittent internet with SBG10

This has been going on for over 3 weeks and I’ve been in contact with Xfinity, company IT, and the VPN support team.My internet cuts out on all devices every few minutes ONLY when connected to the VPN. My internet is stable if I connect with my phone’s hotspot or other wifi network, so it’s definitely an issue with the router. This was not an issue until 3 weeks ago.Everyone is blaming everyone else and they refuse to help me find any of the settings I need to adjust in the admin panel.How can any of this be resolved? What settings can I adjust without messing up everything else? Xfinity support tells me not to change any of the settings because it’s all optimized. I have tried connecting the ethernet cable directly to the computer, but that does nothing. We have updated the VPN software, uninstalled, reinstalled, turned off, reconnected.

4 months ago

Page 1 / 6

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.