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SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

  • 172 Topics
  • 360 Replies
172 Topics
D
The Many
Diesel 1947The Many
asked in SBG10
Reset modem so that I can reset password.

I managed to ruin the password change on my SBG10 Cable modem. How do I Reset the modem so that i can fix this?

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D
The Many
F
The Many
freelovew1The Many
asked in SBG10
SBG10 30mbps slow

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing? Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

556
plemans
Juggernaut
F
The Many
Fern7734The Many
asked in SBG10
Unable to access the "Operations" tab on SBG10

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”. I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password. I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it. I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

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Wi-Fi Warriors
A
The Many
allThe Many
asked in SBG10
Changing WI-FI name and the password on ARRIS SURFboard SBG10

Hello everyone, I was trying to change my WiFi password on my first trying it’s showing me a message that invalid username or password or your access has been locked due to multiple failed login. Can someone please give me an idea what should I do? Thank you.

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Wi-Fi Warriors
K
The Many
Klmills2008The Many
asked in SBG10
Remotely see connected devices on sbg10

Is it possible to remotely see what devices are connected to my network? And if so, how do I do that? Thank you.

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Wi-Fi Warriors
G
The Many
Gicely727The Many
asked in SBG10
SBG10 change my wifi password

I want to change my wifi password on SBG10

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plemans
Juggernaut
J
The Many
jpinzowThe Many
asked in SBG10
SBG10

Can't log in to the router in order to white-list new device

191
plemans
Juggernaut
T
The Many
TY50133The Many
asked in SBG10
Arris SBG10 DHCP server not working

All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN. How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?

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Wi-Fi Warriors
M
The Many
MesaMikeThe Many
asked in SBG10
Daily reboot SBG10

Just installed a new PC, Now I have to reboot every morning to get online.

204
plemans
Juggernaut
F
The Many
FWPIIIThe Many
asked in SBG10
SBG10 Registration

looking to register new SBG10, keep getting model # ans serial number don’t match. I am copying them right off the box and materials included with the device. Thoughts? Support is not open on Sat and this modem is installed in a second home so I don’t have hands on access all the itme

331
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Wi-Fi Warriors
W
The Many
Will GThe Many
asked in SBG10
SBG10 online light not illuminated

The online LED is not blinking on my AC1600 Wi-Fi 5. Tried unplugging and resetting.

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Wi-Fi Warriors
B
The Many
BadGaskets350The Many
asked in SBG10
cannot connect SBC app to SBG10

I have tried seemingly all options to connect my old SBG10 to the Surfboard app. Previously only managed with PC login. I keep getting error 0000-1900. I've done a complete factory reset of the device (twice) and it did the usual firmware update on the device. I tried setting up the device via the app, scanning the QR code to input the password. No success. So I set it up manually on the PC and set the password to at least 8 digit, with caps, lowers, numbers, and symbols to meet the apps criteria. Still no luck. I am certain I am selecting the right device (SBG10), I am certain I have selected the right option (device already set up), I am certain I've typed in the right log in password (probably 15 times at this point). I've granted full permissions as the requests came in. The Android device is literally 5 feet from the router. And again I've done two factory resets on this router device. The Android device the App is on is connected ONLY to this router (via the default network name

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Wi-Fi Warriors
M
The Many
muath194The Many
asked in SBG10
How do I connect my SBG10 to the internet using ethernet?

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

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The Many
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The Many
sroth7711The Many
asked in SBG10
password

Where do I find the password for my new cable modem/router

492
S
Wi-Fi Warriors
S
The Many
sroth7711The Many
asked in SBG10
wifi password for SBG10

Where do I find the password for my new Sbg10

381
plemans
Juggernaut
R
The Many
rboe32408The Many
asked in SBG10
blocking MAC addressed

How do I block a specific MAC address using my SBG10 router?

331
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Wi-Fi Warriors
T
The Many
Tcb008The Many
asked in SBG10
SBG10 gives out public IP and unable to access the wifi

I reest my SBG10 and when I connect to it with ethernet it show my PC having a public ip address (72.175.x.x) instead of 192.168.x.x. also the wifi is not broadcasting.

213
plemans
Juggernaut
M
The Certified
Meellis6789The Certified
asked in SBG10
Smart Plug Connection Issues on sbg10

I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book. The plugs are two foot away from the router as I am trying to pair. There are minimal devices using the 2.4. Is it the router? Do I need a stronger router?!I know it’s not xfinity - when I used their router - the smart plugs connected just fine! I have xodo & geeni smart plugs and neither brands will work with this router! geeni smart plug specs

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The Certified
B
The Many
bowksThe Many
asked in SBG10
My refurbished arris SBG10 modem/router from Amazon only works on 5g, the non 5g only gets about 10mps.

Is this covered in warranty/

391
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Wi-Fi Warriors
M
The Many
marine-captain.comThe Many
asked in SBG10
can't access wordpress server on LAN using arris SBG10

I have a qnap server that runs wordpress, trying to access the wordpress content via my wan IP address. I have tryed using a port forward and port trigger on the cable modem but can’t get to the wordpress on the server. WAN address is 73.XXXXX wordpress server is 192.168.X.X , with port 80 connected directly to the second ethernet port on arris cable modem

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Wi-Fi Warriors
P
The Many
peter314The Many
asked in SBG10
SBG10 restarting and intermittent internet connection

We bought this modem about two years ago. In June 2023 (about ten months after we bought it) the problem started. We would lose connection and then it would slowly come back. Since it was in warranty, I contacted customer service and they sent me a replacement. While I waited for the replacement to come, I borrowed an old Motorola modem from a friend. It worked fine, so I didn’t bother using the replacement Arris. We moved some things around this past weekend so I figured I’d put the replacement Arris into use. It (the fresh out of the box Arris) seems to be having the same issue as the one it replaced. This makes me think it was probably not a mechanical error. I took a video of the lights on the modem so that I could describe it in this forum. When the modem's working properly, there are five lights lit, but the second from the bottom, which I think is for the WiFi, flickers repeatedly. When we lose the bottom two lights, then 3 seconds later we lose the top three lights, so that all

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Wi-Fi Warriors
R
The Many
Rd56
asked in SBG10
SBG10 - ISP compatibility with Fiber cable

Sbg10 was purchased July 6. All the research was that Xfinity was cable. Tech told me today that it is fiber. I read on the aris page that the box was not returnable if opened. Can I return it?

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The Many
J
The Many
jumartinThe Many
asked in SBG10
IP address wrong location -SBG10

How do you chat with an agent?

282
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Wi-Fi Warriors
S
The Many
shanitaand3The Many
asked in SBG10
changing Wi-Fi name and password on SBG10

How do I create my network and password so that I can connect to the Internet?

2625
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Wi-Fi Warriors
I
The Many
IncjThe Many
asked in SBG10
modem password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in.

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Wi-Fi Warriors

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