SBG10

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC1600 Router

  • 11 Topics
  • 22 Replies

11 Topics

L
lordwagramFish
asked in SBG10

question on recent SBG10 purchase and whether it is modem/router combo

greetings, I recently purchased an ARRIS surfboard SBG10 through Best Buy. When I was researching this item, the website indicated it was a modem and router combo, however, when I picked up the item, the description on the box only said ‘wifi cable modem’. When the technician came to install my service, he informed me that this was only a modem and didn’t have the router.I checked other images, including the ones on the ARRIS website, and the box description said ‘cable modem and wifi router’ clearly for product SBG10 while mine does not say this.My question is, how can I verify the device I purchased is a combo gateway instead of a just a modem as described on the box? Thanks

1
P
2 days ago
Gopher Baroque
Gopher BaroqueFish
asked in SBG10

SBG10 not remembering reserved client IP address

Xfinity has been bugging me about my ancient modem so updated with Arris SBG10 modem/router, which I got from Ebay.  Overall setup was straightforward and it basically works, but DHCP service is weird.  I add entries to the list of reserved clients, following the “add”/”apply” protocol.  I get the refresh/log back in routine as described in the tutorial.  But the entries don’t stay on the list over refresh/reboot. I also tried changing a linux computer on my home LAN to Fixed IP, but the SBG10 doesn’t consistently accept that address. Sometimes it does, sometimes it assigns a new address.  My SBG10 also seems erratic just showing all attached clients.Is the SBG10 known to do this sort of thing? Perhaps I just got a bum example?

2
Gopher Baroque
9 days ago
N
NenaFish
asked in SBG10

Locked out

I am trying to create my own user id and password but I get this message: Invalid user name or password, or your access has been locked due to multiple failed login attempts! I’ve re set my modem 3 times, cleared my cache and still locked out. 

2
N
13 days ago
W
wiiFish
asked in SBG10

Can removing the 2.4GHz link increase 5G speeds?

Can removing the 2.4GHz link increase 5G speeds?

3
S
20 days ago
S
sonicgirl95Fish
asked in SBG10

SBG1O Drops Internet Repeatedly

Hey all,I’ve got an SBG10 modem that I’ve owned for almost two years now. I’ve had an issue the entire time where the Internet drops randomly for a couple minutes while I’m still connected to Wi-Fi. I’ve had about 6 calls with customer service trying to solve the problem. We’ve tried power cycling, factory resets, boosting levels, changing the location of the device, changing the cable, changing Wi-Fi channels, and even disabling wmm. It’s not the service provider-I changed states and providers and still had the same problem. (I had xfinity at first and blamed it on them.) I’ve got Spectrum now, and they say the problem’s with the modem. Anyone else have any other ideas?

1
S
2 months ago
B
BigJeffFish
asked in SBG10

Is the SBG10 still compatible with Xfinity?

Xfinity phone techs are telling me I need a new modem if I want to get more than 30mbps.  And they are telling me it is no longer compatible and that i need to update the firmware. I am aware that the 600mbps plan I am on is more than the SBG10 can give me but at my location we have never been able to get even close to 350mbps download.    If I replace my unit with another modem/Wi-Fi unit, will it be the magic bullet, or will I still get the same 150-245mbps I have been getting for the past year and a half?

2
N
3 months ago
S
Siuu1994Malibu
asked in SBG10

Can i use my Xfinity LAN line with my new SBG10?

Hello Comunity I just recently purchase an SBG10, to replace my old modem and router, the device is now activated with my ISP comcast, I didnt realize till now that i need an LAN jack for my phone services from Xfinity, can i use one of the ports on the back of my arris to connect my phone? 

2
B
3 months ago
L
lascikkatielynn22Fish
asked in SBG10

what does this mean? Error code 0015-1805

Error code 0015-1805 internet is working and connected to my provider (Xfinity) but, can’t get the app is allow me to set up actual network….. 

2
N
3 months ago
M
MrBo-yanglesFish
asked in SBG10

SBG10 - How to determine if DDNS is working

I recently purchased a SBG10 Modem / Router.I set up an account at NoIPAfter configuring the DDNS to work with NoIP update service I see no way to confirm that it is working.How would this be done?

2
M
4 months ago
S
Siuu1994Malibu
asked in SBG10

SBG10 compatible with my Xfinity 1.2gb Speed Plan

Hello Community I recently updated my speed from 200mbs to 1.2gb, but am not able to reach the gigabit speed, it is something wrong happening to my Arris?

3
C
5 months ago
mAX SURF
mAX SURFCommunity Manager
asked in SBG10

SBG10 changing password not working

 It would be good to have knowledge base reference

2
P
6 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings