Skip to main content

SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

  • 187 Topics
  • 392 Replies
187 Topics
W
The Many
weissknutsonThe Many
asked in SBG10
where is the password for the SBG10?

Just activated the modem through Xfinity. When trying to connect it on our TV or laptop, it asks for password? I can’t find any password on the back of modem or inside the box it came in. Now what?

201
S
Wi-Fi Warriors
F
The Many
Fajer510The Many
asked in SBG10
sgb10

Can't  connect eufy camera

122
S
Wi-Fi Warriors
D
The Many
Dnj335The Many
asked in SBG10
SBG10 Won't connect to Dell computer

HI, the SBG10 modem will not connect to my work computer. All other devices are connected without incident. I’m using the factory password and on the computer, it says the password is invalid. It’s a brand-new computer. My IT department has reset/updated all drivers. It still won’t connect. I have comcast and I’ve already called them, and everything is fine on their end. Help!

231
S
Wi-Fi Warriors
L
The Many
LcarverThe Many
asked in SBG10
reolink camera connecting to surfboard sbg10

All devices connected to SBG10 but cameras won’t connect.

123
L
The Many
M
The Many
mr.zThe Many
asked in SBG10
SbG10 not listing the connected devices

For some reason none of the devices show up on my app so I am not able to pause/ remove unwanted devices. Please help

121
S
Wi-Fi Warriors
E
The Many
ElizabethTM13The Many
asked in SBG10
SBG-10 Can't migrate account to new app.

My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.

183
S
Wi-Fi Warriors
I
The Many
Ivory90The Many
posted in SBG10
SBG10

Keep on saying wrong password. I am using the password that came in the box 

352
S
Wi-Fi Warriors
P
The Many
PaulineThe Many
asked in SBG10
activate new unit

Hi, can you pls help me to activate my new unit 

242
S
Wi-Fi Warriors
B
The Many
billkicsThe Many
asked in SBG10
SBG10 Dropping WiFi

My SBG10 keeps dropping WiFi. If I reboot it it will come back up, but it’s been doing it a lot lately and I called my cable company and it not at their end. I think it’s a problem with the modem. Any ideas?

608
B
The Many
E
The Many
EvangelistabrittThe Many
asked in SBG10
expired log in credentials on SBG10

Model arris SBG10 telling me my log in credentials have changed. Please help, I cannot access the menu for the update. 

291
S
Wi-Fi Warriors
A
The Many
Ana BERRIOSThe Many
asked in SBG10
SBG 10 DOCSIS 3.0

TENGO un equipo recién comprado y no se conecta. No ay apoyo técnico. Cuando llame en la tarde apoyo tecnico no me asistio el empleado no habla español no ay traductor no cuentan con ese servicio . Su ayuda es únicamente en ingles. Y les pregunto...Como resuelvo esta situación.  Que hago para poder conectar el módem.  A l podría ayudarme ?

31
S
Wi-Fi Warriors
C
The Many
codo0822The Many
asked in SBG10
SBG10 - Unable to access the GUI web portal

SBG10, I’m locked out. How do I get past that?I can't remember my login or password. I have also done a factory reset. used admin and password to try and reset new password but tells me my old password is wrong or says error try again

501
S
Wi-Fi Warriors
D
The Many
DariolThe Many
asked in SBG10
Password for guest WiFi in SBG10

I can’t setup a password for the guest WiFi in order to setup the Ring camera. On the ARRIS SBG10 doesn’t give me the option 

661
S
Wi-Fi Warriors
C
The Many
CresiabooThe Many
asked in SBG10
cant connect my hp deskjet 2624 printer

I’ve tried connecting with the WPS Settings through the GUI but it’s not connecting for me there. Can someone help me?!?

112
S
Wi-Fi Warriors
Y
The Many
YafanghsiaiThe Many
asked in SBG10
password issue

The wifi modem is already activated but I don’t know what’s my password and how to setup I didn’t see it in the app.

241
S
Wi-Fi Warriors
R
The Many
Rendog12The Many
asked in SBG10
password change on SBG10

i went on to change my password on my router and it locked me out. how do i get back in

3724
S
Wi-Fi Warriors
D
The Many
Diesel 1947The Many
asked in SBG10
Reset modem so that I can reset password.

I managed to ruin the password change on my  SBG10 Cable modem. How do I Reset the modem so that i can fix this? 

1862
D
The Many
F
The Many
freelovew1The Many
asked in SBG10
SBG10 30mbps slow

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing?Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

816
plemans
Juggernaut
F
The Many
Fern7734The Many
asked in SBG10
Unable to access the "Operations" tab on SBG10

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

521
S
Wi-Fi Warriors
A
The Many
allThe Many
asked in SBG10
Changing WI-FI name and the password on ARRIS SURFboard SBG10

Hello everyone, I was trying to change my WiFi password on my first trying it’s showing me a message that invalid username or password or your access has been locked due to multiple failed login. Can someone please give me an idea what should I do?Thank you. 

3582
S
Wi-Fi Warriors
K
The Many
Klmills2008The Many
asked in SBG10
Remotely see connected devices on sbg10

Is it possible to remotely see what devices are connected to my network? And if so, how do I do that? Thank you. 

463
S
Wi-Fi Warriors
G
The Many
Gicely727The Many
asked in SBG10
SBG10 change my wifi password

I want to change my wifi password on SBG10

1481
plemans
Juggernaut
J
The Many
jpinzowThe Many
asked in SBG10
SBG10

Can't log in to the router in order to white-list new device

201
plemans
Juggernaut
T
The Many
TY50133The Many
asked in SBG10
Arris SBG10 DHCP server not working

All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?

733
S
Wi-Fi Warriors
M
The Many
MesaMikeThe Many
asked in SBG10
Daily reboot SBG10

Just installed a new PC,  Now I have to reboot every morning to get online.

224
plemans
Juggernaut
Terms & ConditionsCookie settings