SBG10

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC1600 Router

  • 35 Topics
  • 61 Replies

35 Topics

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pb062384The Many
asked in SBG10

SBG10

I tried to change name and password on my SBG10 and now am locked out of the router ip how do I get back in?

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VIP
1 day ago
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BONNIE2527The Many
asked in SBG10

ARRIS SURFBOARD SG10

My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice! 

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B
The Many
2 days ago
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pented-18The Many
asked in SBG10

aris surfboard sbg10

My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot

6
P
The Many
6 days ago
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Murphj10The Many
asked in SBG10

Arris SGB10 not allowing apps to connect

Hello, it seems our newly activated SGB10 is connected to xfinity and working fine on their end. It allows web browsing on google chrome but no apps or devices can connect. Does anyone know how to fix that? Xfinity is adamant that it's a problem with the modem itself.-J

1
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VIP
11 days ago
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SuperdaveThe Many
asked in SBG10

arris sbg10 - Internet disconnecting

The lights in the modem are on my internet keeps disconnecting. Provider said call you to test modem

1
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VIP
11 days ago
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lipking39The Many
asked in SBG10

SBG 10 Bridge Mode

How to change to Bridge Mode? 

1
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VIP
12 days ago
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actuallywallabyiesThe Many
asked in SBG10

QoS or data throttle for Arris SBG10?

Tried google and tried the manual and have not yet found a satisfying answer.  I have a limited amount of data from my ISP and my kids will stream all day every day if I let them, I don’t want to blacklist their devices, or even put timelimits on them I would like to throttle their data so they stream in lower quality and use less data.  I have not been able to find any sort of QoS or throttling settings in the Arris SBG10 UI.  Any Ideas? Thanks!

1
TechRep
Button Mashers
1 month ago
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The Many
Emh1984The Many
asked in SBG10

Am I doing something wrong?

I activated the modem and confirmed it’s activation with my ISP but i still keep getting a Error Code 0000-1614? Did I screw up somewhere or?

1
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VIP
1 month ago
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jn9oThe Many
asked in SBG10

comcast IDs my Arris SBG10 as a SBG1000

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?

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J
The Many
2 months ago
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The Many
Rlgjr3The Many
asked in SBG10

sdb10 won’t connect tv to internet

Bought sgd 10 Friday. Followed quick start,and nothing. 

1
plemans
Survivors
2 months ago
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The Many
TomtomThe Many
asked in SBG10

SBG10 Port Forwarding

I follow the manual to the T and still I can not get a port open with port forwarding or DMZ please help 

1
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VIP
2 months ago
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travelwill561The Many
asked in SBG10

Have to Sign in to the internet

Every device that joins the network has to sign in to the internet. Why? I can only sign in to the internet if on my computer. So, Alexa devices, Kindle, smart plugs, smart lights, etc. will not connect. And I constantly get this: “Action needed, Sign in to the internet”.Welcome to Xfinity!Download the Xfinity app on your mobile phone to activate your internet in minutes.Make sure your phone is on your cellular network and click the appropriate link below to get started. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin. 

1
plemans
Survivors
2 months ago
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The Many
DFrontThe Many
asked in SBG10

lost access to work website

I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement? 

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plemans
Survivors
2 months ago
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The Many
louisejarmThe Many
asked in SBG10

SBG10 Devices Suddenly Dropping

Hi all. I have the SBG10 modem with Xfinity internet service. Have had this for a year with not many issues. About three months ago we purchased a WiFi extender to put downstairs as the Apple TV kept disconnecting.  However in the last week all of our devices keep intermittently dropping off. The downstairs TV will be fine but the upstairs won’t connect. I’m getting kicked out of Teams meetings constantly around the same time each day. We’ve contacted Xfinity who say things are fine on their end, and disconnected the modem so many times.  Can anyone advise on next steps? I see people posting logs, but I’m not even sure how to access those. Thanks in advance. 

3
L
The Many
3 months ago
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The Many
WVskyThe Many
asked in SBG10

Setting up

Where do I find the information on how to set up a password?  I dont have a Smart Phone, just a computer, so I’m trying to find if there’s an on line Dashboard or what.

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The Many
3 months ago
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Sanlile91The Many
asked in SBG10

Need to change my Modem SBG10 password

I was trying to change my password to my SBG10 by following the steps, but instead it showed locked mode since I tried to do change it twice. Who do I sent a support ticket so that they could unlock it?

1
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VIP
3 months ago
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mlarson9024The Many
asked in SBG10

Managing networks in multiple homes

I have two homes. One with a SB8200 and one with a SBG10.  Can I manage both from the SURFboard Central App?  I am not seeing how I add/configure a modem/network for a second home.  I have the home with the SB8200 in the app.

3
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VIP
3 months ago
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The Many
elvisThe Many
asked in SBG10

sbg10 2.4g

My SBG10 surfboard router/modem does not show 2.4g network option. It only shows 5g. I need 2.4 g connectivity for older devices.

1
plemans
Survivors
4 months ago
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The Many
jeffboswellThe Many
asked in SBG10

Tivo Premiere?

I have an SBG10. I checked my WiFi network using Fing and my gateway is showing a TiVo Premiere at 192.168.0.1. I don’t have a TiVo Premiere. My Arris router is listed at 192.168.0.252.  Any explanation?

3
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VIP
4 months ago
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Sylvia5341The Many
asked in SBG10

Computer Wireless Connection

Computer Connected wireless via Ethernet.  I keep getting logged off internet but Internet Provider won't give assistance; says it must be modem.  I don't think so!

1
plemans
Survivors
4 months ago
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The Many
Trailridge1The Many
asked in SBG10

range extender for sng10

I have an SBG10 inside my shop. It is a metal building. I am ready to install a Ring wireless floodlight security camera outside near roofline. I cannot get a decent signal outside the building on either 2.4 or 5ghz. I maybe get 1 bar on 2.4 but not consistently. I am thinking of a range extender or repeater. your suggestions, thoughts and a suggested model would be greatly appreciated. Thank you.  

1
plemans
Survivors
4 months ago
T
The Many
Tneal1344The Many
asked in SBG10

power

My sbg10 has no power, I have unplugged from the outlet and plugged into another and still not working, what can I do? 

1
N
VIP
4 months ago
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Lucius2The Many
asked in SBG10

How to remove "wireless client" from list?

I would like to remove a cached wireless client from the list of wireless clients on my 2.4G network so it is forced to re-establish itself as a new “client” on the gateway, maybe with different IP address.  I don’t see that it is possible though.  I can do this on other wifi routers but maybe Arris does not provide this capability?  If not, do I need to leave the device turned off for a number of days before the record will auto-purge? Thanks,Lucius

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L
The Many
4 months ago
M
The Many
MoodytravisThe Many
asked in SBG10

Arris Surfboard SBG10

I originally used my Arris SBG10 a few years ago, before the new app came out. I just recently added another internet package to my home to connect security devices to and planned on hooking it back up. I did a factory reset and now i have no idea how to set up wifi... please help!!

1
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VIP
4 months ago
N
The Many
NenaThe Many
asked in SBG10

Locked out

I am trying to create my own user id and password but I get this message: Invalid user name or password, or your access has been locked due to multiple failed login attempts! I’ve re set my modem 3 times, cleared my cache and still locked out. 

3
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VIP
5 months ago
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