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SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

  • 158 Topics
  • 329 Replies
158 Topics
M
The Many
muath194The Many
asked in SBG10
How do I connect my SBG10 to the internet using ethernet?

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

162
M
The Many
7 days ago
S
The Many
sroth7711The Many
asked in SBG10
password

Where do I find the password for my new cable modem/router

282
S
Wi-Fi Warriors
10 days ago
S
The Many
sroth7711The Many
asked in SBG10
wifi password for SBG10

Where do I find the password for my new Sbg10

251
plemans
Legends
12 days ago
R
The Many
rboe32408The Many
asked in SBG10
blocking MAC addressed

How do I block a specific MAC address using my SBG10 router?

101
S
Wi-Fi Warriors
25 days ago
M
The Certified
Meellis6789The Certified
asked in SBG10
Smart Plug Connection Issues on sbg10

I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book. The plugs are two foot away from the router as I am trying to pair. There are minimal devices using the 2.4.  Is it the router? Do I need a stronger router?!I know it’s not xfinity - when I used their router - the smart plugs connected just fine! I have xodo & geeni smart plugs and neither brands will work with this router! geeni smart plug specs 

4912
M
The Certified
1 month ago
B
The Many
bowksThe Many
asked in SBG10
My refurbished arris SBG10 modem/router from Amazon only works on 5g, the non 5g only gets about 10mps.

Is this covered in warranty/

221
S
Wi-Fi Warriors
1 month ago
M
The Many
marine-captain.comThe Many
asked in SBG10
can't access wordpress server on LAN using arris SBG10

I have a qnap server that runs wordpress, trying to access the wordpress content via my wan IP address.I have tryed using a port forward and port trigger on the cable modem but can’t get to the wordpress on the server.WAN address is   73.XXXXXwordpress server is 192.168.X.X , with port 80 connected directly to the second ethernet port on arris cable modem 

81
S
Wi-Fi Warriors
1 month ago
P
The Many
peter314The Many
asked in SBG10
SBG10 restarting and intermittent internet connection

We bought this modem about two years ago. In June 2023 (about ten months after we bought it) the problem started. We would lose connection and then it would slowly come back. Since it was in warranty, I contacted customer service and they sent me a replacement. While I waited for the replacement to come, I borrowed an old Motorola modem from a friend. It worked fine, so I didn’t bother using the replacement Arris.We moved some things around this past weekend so I figured I’d put the replacement Arris into use. It (the fresh out of the box Arris) seems to be having the same issue as the one it replaced. This makes me think it was probably not a mechanical error.I took a video of the lights on the modem so that I could describe it in this forum. When the modem's working properly, there are five lights lit, but the second from the bottom, which I think is for the WiFi, flickers repeatedly. When we lose the bottom two lights, then 3 seconds later we lose the top three lights, so that all t

161
S
Wi-Fi Warriors
1 month ago
R
The Many
Rd56
asked in SBG10
SBG10 - ISP compatibility with Fiber cable

Sbg10 was purchased July 6. All the research was that Xfinity was cable. Tech told me today that it is fiber.I read on the aris page that the box was not returnable if opened. Can I return it?

512
R
The Many
1 month ago
J
The Many
jumartinThe Many
asked in SBG10
IP address wrong location -SBG10

How do you chat with an agent?

232
S
Wi-Fi Warriors
1 month ago
S
The Many
shanitaand3The Many
asked in SBG10
changing Wi-Fi name and password on SBG10

How do I create my network and password so that I can connect to the Internet?

1625
S
Wi-Fi Warriors
1 month ago
I
The Many
IncjThe Many
asked in SBG10
modem password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in. 

631
S
Wi-Fi Warriors
1 month ago
L
The Many
lutzkytThe Many
asked in SBG10
sbg10 led lights never turn on

I just bought my modem and router combo. Plugged it in and trying to set it up. I plug in my Ethernet cable and it turns green and so I know that it is getting power how ever my led lights on front never turned on. Is this one just defective or am I doing something wrong?

221
S
Wi-Fi Warriors
1 month ago
N
The Many
NalaniThe Many
asked in SBG10
SBG10 - power on failure

My SBG10 won’t turn on. It was working the night before and in the morning nothing. No connection whatsoever. Tried resetting. Nothing. Tried unplugging and nothing. 

161
S
Wi-Fi Warriors
2 months ago
K
The Many
Kodiebear347The Many
asked in SBG10
Default Wi-Fi password is not working on sbg10

Default password not working 

591
S
Wi-Fi Warriors
2 months ago
S
The Many
srin702The Many
asked in SBG10
SBG10 passthru device setup

Looking to migrate sbg10 out of service, but in the configuration, the router mode- can i use bridge?

362
S
The Many
2 months ago
1
The Many
1023WashingtonThe Many
asked in SBG10
Changing wifi name and password on SBG10

I recently purchased a new surfboard SBG 10. It was set up with the default name and password. I would like to change that name and password to something I’m familiar with. Help.

891
S
Wi-Fi Warriors
2 months ago
R
The Many
rlewersThe Many
asked in SBG10
How to connect HDMI connecter with ARRIS SBG10

Is there a way to connect this SBG10 model with a hdmi connector to a flat screen tv?

151
S
Wi-Fi Warriors
2 months ago
L
The Many
Lumlum2002The Many
asked in SBG10
Connecting booster with ARRIS SURFboard SBG10 DOCSIS 3.0

I need to connect a ROUTER BOOSTER to my modem and it tells me just to press the WPS button to do so. Well I don't have a WPS button on my router so I'm wondering if anybody can tell me where it is please?  I need the booster because my security cameras outside aren't getting a good signal.

1471
S
Wi-Fi Warriors
2 months ago
V
The Many
vamsikiran81The Many
asked in SBG10
Unable to setup the SBC app getting error code 0000-1614

I am trying to connect Arris Surf board SBG10 and I got the error 0000-1634?? 

1081
S
Wi-Fi Warriors
2 months ago
N
The Many
NuklhedThe Many
asked in SBG10
Unable to connect the devices with SBG10

I had an SBG6580-2 router/wifi in service for 2-3 years, until this week.  Had a power outage, and the router would not reconnect to Xfinity service (for a couple of days).  Checked with neighbors--they had service (with Xfinity supplied router).  Bought a new router/wifi unit (SBG10) and attempted, for the rest of the day, to install it, without success. Next day I reset the unit and my computer was able to access the WiFi service.  However, the computer wold not recognize my wireless printer (printer off-line), and my ROKU TV, nor other ROKU access devices, could not access the WiFi service.. That’s where I am now.Other questions:  When I enter the indicated IP address (192.168.0.1), I get a page with User Name - admin, and Password -blank, and an “Apply” button.,  An I supposed to enter a user name and password of my own, or just use “admin” and “password”?  I’ve tried both ways and still can’t get my TV/devices connected.   Can I (should I) reset my router?wifi to “factory settings

271
S
Wi-Fi Warriors
2 months ago
C
The Many
cnicksThe Many
asked in SBG10
no connection and unable to find the password on sbg10

I cannot find my password for this new modem

391
S
Wi-Fi Warriors
3 months ago
R
The Many
RajeeThe Many
asked in SBG10
Intermittent internet connection on arris sbg10

Why do my arris sbg10  keep disconnecting from my internet 

291
S
Wi-Fi Warriors
3 months ago
C
The Many
ChrisD2019The Many
asked in SBG10
Cancel order for SBG10

I recently made a purchase and would like to cancel the order as soon as possible.Order Number: 60169

211
S
Wi-Fi Warriors
3 months ago
C
The Many
CarlsbadThe Many
asked in SBG10
Device connected multiple times SG10

My phone is listed on the connected device page three times. I've tried forgetting the network and it still shows up as connected multiple times. Any cause for this? 

121
S
Wi-Fi Warriors
3 months ago
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