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SBG10

SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

148 Topics
299 Replies

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148 Topics

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lutzkytThe Many

asked in SBG10

sbg10 led lights never turn on

I just bought my modem and router combo. Plugged it in and trying to set it up. I plug in my Ethernet cable and it turns green and so I know that it is getting power how ever my led lights on front never turned on. Is this one just defective or am I doing something wrong?

22 hours ago

IncjThe Many

asked in SBG10

modern password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in.

4 days ago

NalaniThe Many

asked in SBG10

SBG10 - power on failure

My SBG10 won’t turn on. It was working the night before and in the morning nothing. No connection whatsoever. Tried resetting. Nothing. Tried unplugging and nothing.

6 days ago

Kodiebear347The Many

asked in SBG10

Default Wi-Fi password is not working on sbg10

Default password not working

321

15 days ago

srin702The Many

asked in SBG10

SBG10 passthru device setup

Looking to migrate sbg10 out of service, but in the configuration, the router mode- can i use bridge?

252

16 days ago

1023WashingtonThe Many

asked in SBG10

Changing wifi name and password on SBG10

I recently purchased a new surfboard SBG 10. It was set up with the default name and password. I would like to change that name and password to something I’m familiar with. Help.

401

16 days ago

rlewersThe Many

asked in SBG10

How to connect HDMI connecter with ARRIS SBG10

Is there a way to connect this SBG10 model with a hdmi connector to a flat screen tv?

17 days ago

Lumlum2002The Many

asked in SBG10

Connecting booster with ARRIS SURFboard SBG10 DOCSIS 3.0

I need to connect a ROUTER BOOSTER to my modem and it tells me just to press the WPS button to do so. Well I don't have a WPS button on my router so I'm wondering if anybody can tell me where it is please? I need the booster because my security cameras outside aren't getting a good signal.

301

23 days ago

vamsikiran81The Many

asked in SBG10

Unable to setup the SBC app getting error code 0000-1614

I am trying to connect Arris Surf board SBG10 and I got the error 0000-1634??

351

23 days ago

NuklhedThe Many

asked in SBG10

Unable to connect the devices with SBG10

I had an SBG6580-2 router/wifi in service for 2-3 years, until this week. Had a power outage, and the router would not reconnect to Xfinity service (for a couple of days). Checked with neighbors--they had service (with Xfinity supplied router). Bought a new router/wifi unit (SBG10) and attempted, for the rest of the day, to install it, without success. Next day I reset the unit and my computer was able to access the WiFi service. However, the computer wold not recognize my wireless printer (printer off-line), and my ROKU TV, nor other ROKU access devices, could not access the WiFi service.. That’s where I am now.Other questions: When I enter the indicated IP address (192.168.0.1), I get a page with User Name - admin, and Password -blank, and an “Apply” button., An I supposed to enter a user name and password of my own, or just use “admin” and “password”? I’ve tried both ways and still can’t get my TV/devices connected. Can I (should I) reset my router?wifi to “factory settings

171

26 days ago

cnicksThe Many

asked in SBG10

no connection and unable to find the password on sbg10

I cannot find my password for this new modem

291

1 month ago

RajeeThe Many

asked in SBG10

Intermittent internet connection on arris sbg10

Why do my arris sbg10 keep disconnecting from my internet

221

1 month ago

ChrisD2019The Many

asked in SBG10

Cancel order for SBG10

I recently made a purchase and would like to cancel the order as soon as possible.Order Number: 60169

171

1 month ago

CarlsbadThe Many

asked in SBG10

Device connected multiple times SG10

My phone is listed on the connected device page three times. I've tried forgetting the network and it still shows up as connected multiple times. Any cause for this?

mawithaxdThe Many

I recently went on vacation and unplugged everything in the house before I left, WiFi modem included. As soon as I came home and plugged it back in, I have had nothing but issues. I only unplugged it from the electricity, not the cable. Prior to this, I have never had a problem. It shows that I am connected to my network, however it’s not working. I have Spectrum internet (the only option I have) and the issues are not coming from a lack of connection. There are no service outages. The third light on the modem is often off, which I’m sure is the issue, however I don’t know how to fix that. My warranty is up and I can’t call Arris for help without paying a ridiculous amount of money. I can’t even connect to the app to troubleshoot from there. I had a refurbished Arris product that did the same thing and was resolved when I bought a new product. Is that really what I have to do? Upgrade to a newer model? Help!

Kimberly49The Many

I'm trying to set up my modem but how do I access the setting so I can turn off parental control and the firewall setting because the customer service for my deco router says that they have to be off in order for everything to work. Can anybody help me? Is there an app I can download to turn them off because Im not able to contact the customer service for this modem due to them being closed. I have the SBG10

141

1 month ago

eundvThe Many

asked in SBG10

SBG10 release / renew DHCP DNS using GUI

My browser cannot connect to some internet addresses.For example, using my HPg8 windows 10 (eundv's HP-455-G8's model is RTL8822CE),addressing www.bleepingcomputer.com,Firefox replies to me:"Hmm. We're having trouble finding that site.We can't connect to the server at www.bleepingcomputer.com.If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web (you might be connected but behind a firewall)" Try again later: this situation has existed since at least 11AUG24 Check your network connection AND Check that Firefox has permission to access the web: using my HPg8 windows 10, addressing www.yahoo.com, firefox replies to me:"We're building a new yahoo.com to show more of what's interesting to you.Yahoo HomeYahoo HomeSearch query News Finance Sports… <snipped for brevity>using Dell, ubuntu, firefox, eundv searched www.google.com for:1/ "how to flush dns ca

SBG10 - ISP compatibility with Fiber cable

Sbg10 was purchased July 6. All the research was that Xfinity was cable. Tech told me today that it is fiber.I read on the aris page that the box was not returnable if opened. Can I return it?

291

2 months ago

brockyThe Many

asked in SBG10

SBG10 No Internet Connection/Shows Internet But Doesnt Work

I have a SBG10 that doesn’t show any connection when i connect to it on my phone. It pops up and connects but no internet connection. However, if i plug an ethernet from the SBG to my computer the computer recieves internet fine. Not anything else. My gateway that i have the SBG plugged into is Spectrum. Please Help!

Triccio60The Many

I need the password for my modem for the devices how do I get one?

821

2 months ago

MikeMThe Many

asked in SBG10

Refurbished modem/router not working - SBG10

Bought refurbished modem/router combo (SBG10) through Amazon. I worked with Xfinity tech support for a long time, and still not working, even after several power cycles. All lights light up except the "online" light. Devices can connect, but without internet. Xfinity is unable to remotely detect it. Simple troubleshooting: yes, it is plugged in. Yes, the coax was in and tightened all the way. Yes, I used the Ethernet port and cable and a computer to do the initial configuration. I have experience setting up modems and routers. I am confident the problem is in the refurbished unit. I am requesting a replacement of equal value, or greater if unavailable, as soon as I am able to return the unit I have.

601

2 months ago

Kingdino007The Many

asked in SBG10

sbg10 - Changing Wi-Fi name and password

How do I change my modem name and password?

1571

2 months ago

MharmanThe Many

asked in SBG10

No Internet Connection SBG10

Tmac1970The Many

the arris admin login page doesn’t exist? SBG10

the arris admin login page doesn’t exist?

1085

2 months ago

RandyAmyThe Many

asked in SBG10

Forget password to login the GUI web portal on SBG10

SBG10, I’m locked out. How do I get past that?I can't remember my login or password.Everything is running fine, just annoyed I can’t get in.

984

3 months ago

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