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Black captcha code on the surfboard central app and GUI page

  • October 6, 2022
  • 5 replies
  • 360 views

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Hi there, 

 

My friend recently purchased SBG8300 and I was helping her in setting up the device. During the process there was a security check and that was asking for a captcha code to type in, but it was blank, and no captcha is available. this was on the surfboard central app.

when I tried completing it in 192.168.0.1 on the network set up wizard step 1, again there was a blank captcha code and was not able to complete the set up. I will appreciate if anyone can help me with this. 

Best answer by Priya

Sure, let me check. But I heard that this IP address is for cable modem and not for the modem and a router combo. Could you pls clarify? 

 

 

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5 replies

plemans
Juggernaut
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  • Juggernaut
  • October 7, 2022

have you tried a different web browser and/or pc?


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  • Author
  • Button Mashers
  • October 8, 2022

yes, tried with the google chrome and safari still the same


plemans
Juggernaut
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  • Juggernaut
  • October 8, 2022

try using 192.168.100.1


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  • Author
  • Button Mashers
  • Answer
  • October 8, 2022

Sure, let me check. But I heard that this IP address is for cable modem and not for the modem and a router combo. Could you pls clarify? 

 

 


plemans
Juggernaut
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  • Juggernaut
  • October 10, 2022

that is for the modem side but I’ve seen it work when the router side access didn’t.