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Cable modem and integrated Wi-Fi router

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TechRepCable Modem Commandos

asked in SBG7400AC2

USB

I can see this device has an USB port, what is the functionality of it?

1 year ago

wingitThe Certified

asked in Gateways - General

Is the Arris MVG468MQ router compatible with Verizon issued LTE Network Extender for better cell signal?

I was upgraded to Frontier fiber optics on July 14.2022. I previously had Frontier DSL/Broadband Max.I was issued a Network Extender through Verizon to boost my cell signal. It worked great with my DSL.Now...now it hasn't worked since I got Frontier fiber optics and a brand new Arris MVG468MQ router. My Network Extender 'thinks' that it is working...it looks as if it is working...but people cannot hear a word I say anymore when I call them. No ones phone will work in my house...they can call, but no one can hear them either. My phone works fine everywhere but in or outside my house. It isn't my phone.Verizon says it's Frontier's problem. Frontier says it isn't them...it's Verizon. It's been over a month of not being able to make calls from my house and have anyone hear me. I really need my phone to work. I've tried adjusting some configurations in my router...to no avail. Nothing I've read to try, works. My Net Extender still looks like it is working...but there is NO OUTGOINGAUDIO

1 year ago

Siuu1994Cable Modem Commandos

asked in SBG10

Can i use my Xfinity LAN line with my new SBG10?

Hello Comunity I just recently purchase an SBG10, to replace my old modem and router, the device is now activated with my ISP comcast, I didnt realize till now that i need an LAN jack for my phone services from Xfinity, can i use one of the ports on the back of my arris to connect my phone?

1 year ago

jetpack1The Many

posted in SBG8300

Carrier thermostat won’t stay connected to the wifi. Is there a setting on a Surfboard 8300 that I need to change?

1 year ago

BobMillerMagicThe Many

asked in SBG8300

Why can't Windows connect to a custom network name?

We just bought the SBG8300 modem. I changed the network name from the factory setting of SBGnnnnnn to a custom network name and pw which is easier to remember and type in. My Mac connected to it with no problem, but the two PCs in the house always rejected the password. We finally had to select the secondary (guest) network with the unchanged network name and password. Why can’t the Windows computers connect to our custom-named network?

1 year ago

BarticusKastorianusThe Many

asked in G36

G36 2.4GHz mode

I recently had a problem start with one of my Roku devices dropping the wifi connection. A user on their community forum said this problem can occur if the router was connecting using 802.11 g/n instead of 802.11 b/g/n.Does anyone know if the G36 is configured to use 802.11 b/g/n on the 2.4GHz band?

1 year ago

AVO-KenThe Many

asked in G36

jrkaib85liveThe Certified

asked in Gateways - General

2.4G wireless on an Arris DG22460

My Arris DG2460 has both 2.4G and 5.G capability and both lights are lit.But my ROKU doesn’t recognize the wireless connection & my computer does.The computer is connected to the 5G wireless and works.My ROKU doesn’t do 5G, but the 2.4G doesn’t show up on the Wireless search. Any ideas?

1 year ago

tralphazThe Certified

asked in SBG8300

Keep losing my 5G module

I find I keep losing my 5G module forcing me to restart my router as often as twice per week, is it my unit or are there others with the same issue?

1 year ago

waskiewgThe Many

asked in SBG8300

Does the SBG8300 have a fuse

Does the SBG8300 have a fuse? If so, what is the size and value? Thank you.

1 year ago

jrkaib85liveThe Certified

asked in Gateways - General

DG2460A

My replacement Arris Gateway DG2460A works wirh my Suddenlink Provider, but not with my ROKU. My older DG2460A worked with both. I suspect that maybe my Arris DG2460A has had it’s Password changed.

1 year ago

RedheartThe Many

posted in G36

Not off to a good start with ghe G36 Modem

I attempted to register the SN of my new G36 today online, I made several attempts and got a message that the SN from the box and the device don’t match the product. I called their help line and the man said that he will register the device. I have had this modem for about 2 weeks and the wifi in the house is fine but I also have 3 ethernet connections in different rooms that have worked flawlessly with my TIVOs since I moved into this house almost 9 years ago. Now, the ethernet connections are not working. The modem did not come with setup instructions and I’m not sure which I should have plugged into the 2.5GB port on the modem, should I have the wifi or the ethernet that come from the wall? I would love to get my ethernet ports working again. This has been a horrible transition to the new modem. Arris says the G36 is the top of the line, my opinion, it’s a pain in the neck!

1 year ago

jrkaib85liveThe Certified

asked in Gateways - General

DG2460A

OPPs, I changed my Surfboard password and all my replies went away. Here’s the deal:I can’t connect to my modem & my modem doesn’t show up on my ROKU “Modem search”It’s the same modem I’ve used before, but a replacement.I tried entering the modem as a private network and entered it’s name and password, but that didn’t work. (my password is all alpha/numeric with no weird stuff). I’ve tried resetting my modem - no help.My ROKU is a model 3930X

1 year ago

MrBo-yanglesThe Many

asked in SBG10

SBG10 - How to determine if DDNS is working

I recently purchased a SBG10 Modem / Router.I set up an account at NoIPAfter configuring the DDNS to work with NoIP update service I see no way to confirm that it is working.How would this be done?

1 year ago

KahunaThe Many

asked in SBG8300

Router Gateway Port Forwarding Setup Failure - getting error "Please use only AlphaNumeric Characters"

When trying to setup a Forwarded Port in the Router Gateway Application (login successful and all services functioning and identified), I choose connected device from the “Select a device to add IPv4 and IPv6 address” button… the fields are populated automatically by the Router program, and then I enter the port number in the start and end port boxes, then hit Save…An Alert popup box appears with “Please use only alphanumeric characters”.Even if I populate the boxes with manual keyboard entry, I receive the same result.I have tried to use the mobile phone web GUI version of the Router Gateway, and receive the same result as I have described above (using the Computer CPU to add the new Port Forward service.HELP?!

1 year ago

BestHomesThe Certified

asked in SBG8300

Warning message on ARRIS - Login

I get the message below on login screen:“The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages.” SBG8300 was bought 3 weeks ago at BestBuy..My Chrome version is: “Chrome is up to dateVersion 103.0.5060.114 (Official Build) (64-bit)” WHY the silly message?

1 year ago

TechNoviceThe Many

asked in G36

G36-VPN Client???

Does the G36 have VPN client mode?I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device I use, is this possible? If not, are there any suggestions for accomplishing my goal? Thanks in advance.

1 year ago

LMICS73The Many

asked in G34

connections

"Is this g34 compatible to the sgb6700-ac and will it support an m cell for phone usage?"

1 year ago

usajvbueno62The Many

asked in SBG8300

Web browser Support

What is wrong here? Web Interface keeps asking me to upgrade the browser but I do have the last updates Current version Version 101.0.4951.41 (Official Build) (64-bit) Message Supported Browsers VersionsThe version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages.

1 year ago

ohnsman1The Many

asked in SBG8300

Canon Color imageCLASS LBP622Cdw printer does not detect SBG8300

New SBG8300 connects perfectly to 2 cell phones, 2 laptops and 1 tablet, using the 5G SSID. Canon printer detects the 2.4G SSID as well as the 2.4G Guest SSID, but not the 5G SSID. Please advise if there is a solution for this.ThanksSteve O

1 year ago

Sierra LadyThe Many

asked in Gateways - General

It's been a few years since I used my SVG2482AC gateway ...

I talked to Xfinity about activating it, and gave them all the information they need to put it on their network. The modem part seems easy peasy.But I don’t recall what WiFi network name and password I created years ago. Is there a way to reset it to the factory settings? I am out of warranty already so I can’t ask Arris Surfboard for help.

1 year ago

PRaoThe Many

asked in SBG8300

Issues to login to http://192.168.100.1 after bridge mode is enabled by accident on SBG8330 Router

I have SBG8300 router from my ISP. I generally login to their router page to enable wi-fi ( normally it is in disabled mode). By mistake I clicked Bridge mode button though I don’t even know what the bridge mode is. Now I can’t login to the http://192.168.100.1 at all. The browser URL shows https://192.168.100.1/wizard_step1.php and runs for ever. How will I be able to login to router settings. I appreciate any help. internet is working normally. But whatsapp message refresh is taking forever saying “Wiating for this message. This may take a while Learn More “ .

1 year ago

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