- - Explore the Community
SURFboard.com

Community
Gateways

Gateways

Cable modem and integrated Wi-Fi router

1357 Topics

Recently active

Most replies Most views Newest first

pugfamilyThe Many

asked in G34

How many wireless devices can the G34 support?

I have over 50 wireless devices in my household from “smart light bulbs, Amazon Devices, TVs, Xboxs, Smart Phones, Smart Energy Meters, & Home Security”. How many wireless devices can this router truly support. I am fully aware of how many routable addresses are available by default, but this device seems to become inconsistent around 30 devices or so. Any help would be great… and I still hate the fact that I can’t access this device using the mobile application without having to go through the entire setup phase again. This may become a $200 paperweight very soon. Cheers :)

3 months ago

SrjThe Many

asked in SBG10

How do I Prevent the Wi-Fi radio of my G34 Integrated MODEM/Router from Changing channels on its own

I live in a place with many WiFi access points around me. In order to get good connectivity, I set my 5G radio control to manual and select a free channel. It works well and i get good throughput. The problem is that even though the control is set to manual mode, every morning when i start working, I find that the radio has switch itself back to one of the very busy channels and i have to login a switch back. It seems that in “manual” mode, it lets you select a channel, but it still does an audit every day and overrides your selection. Also, the view the WiFi’s view of channel use is different from my computers view.I would like to be able to force the router onto a specific channel and lock it.

3 months ago

Needhelpwithm0demThe Many

asked in SBG8300

New arris sbg8300 ethernet doesn't work

Brand new out of box and Ethernet ports do not work. They flash green during startup but then stay dark. I'm just going to return via Amazon if there's no real advice. The WiFi is just fine.

3 months ago

JRSThe Many

asked in SBG8300

SBG8300 - Compatible Wi-Fi extender

I recently bought the Surfboad SBG8300. The WiFi signal is not great in various parts of the house. Is there a WiFi extender or a mesh system that is compatible with this modem/router? What should I add to the system to extend the WiFi signal? Thank you!

3 months ago

TWiyrickThe Many

asked in G54

SurfacePro will not connect to G54

All of my devices have connected to my new Arris 54 WiFi Cable Modem except for my SurfacePro. How do I get my SurfacePro to be able to connect to my G54? Thx

3 months ago

stellamiaThe Many

asked in SBG8300

Green Screen or Buffering on Streaming Services - SBG8300

First of all, my speed test only shows 60 for download. That may be the problem? But I have an SBG8300, and I'm only getting sound on all my streaming services. The picture is black and buffering on Netflix. On Hulu and Peacock, I get sound, but the screen is green. Anybody ever have this problem or know how to fix it? I already restarted the modem. This problem is in my new TV. Old TV doesn't have this issue. On the TV with the problem, the home screens on all streaming services are good and clear.

3 months ago

SBisgroveThe Many

asked in G34

G34 Wifi Issues as well as SURFboard App connection

I am trying to connect to my WiFi but unable to connect to both 2.4 and 5.When trying to sign in on the app, it tells me to connect to the networks but am unable to. My ethernet works fine, but can not figure out what to do.G34 w/ XFinity service

3 months ago

timstackThe Many

asked in G54

How to setup IPv6 with G54

So I have the IPv6 Enabled but not working so how do I set up??? Using Comcast Internet provider.

3 months ago

SRodriguez77The Many

asked in SBG8300

SBG8300 intermittent internet connection

I purchased a new SBG8300 from Amazon a little over a month ago and it had been working fine. Last week the wifi connection started dropping out. Devices wouldn’t stay connected. It turned out that one of the issues was with my service provider. Their issue was all fixed on Friday and they even let me use one of their routers over the weekend to ensure everything stayed connected correctly. Now I have switched back to the SBG8300 and added the same ssids as before. Hardwired devices work as they should. 5G WiFi devices stays connected 90% of the time. 2.4G WiFi devices will not connect at all. The 2.4G ssid continually goes in and out back to back and never lets anything connect and even when it does, it doesn’t have internet access. I also had an issue with devices auto connecting even though the ssid/password are exactly the same as before. This is a continuing issue after multiple power cycles and factory resets. What could be the issue?

3 months ago

lyttonThe Many

asked in G34

G34 slow upload speed with Xfinity - G34

Hi, I recently used G34 to replace Xfinity’s own modem. However, I noticed the upload speed is dropping from 100 Mbps to 4 Mbps. So I am wondering what might be the reason? And how to fix this issue.Thanks,Yanghao

3 months ago

tvr4The Many

asked in SBG8300

backup settings for SBG8300

I just setup the SBG8300 and now that I have the device configured I was wondering if there was a way to backup the settings just in case ?

3 months ago

sdseaglesThe Many

asked in G36

HELP! Arris G36 Keeps Disconnecting! - G36

Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. The XFinity rep said there could be missing or outdated boot files. Could that be correct? If so, how do I update them? Thank you in advance, sincerely.Signed, Noob.

3 months ago

cellsummerThe Many

asked in G36

Can't start wifi radio

My wifi status are showing all disconnected. When I try to start the 2.4G/5G radio, the dashboard says “Operation Failed”. I tried to do the factory resetting, it won’t allow me to set up the wifi name/password either. The error message is still “operation failed”. The wired connection works fine. Anyone has suggestions on how to fix this ?

3 months ago

SaiThe Many

asked in G36

G36 internet drops

I have G36 and with Xfinity provider the internet drops all the time, I have to restart the modem daily. I tried to contact support but no help from them. Regret buying G36

3 months ago

DougEFreshThe Many

asked in SBG8300

Password change attempt on SBG8300

The http://192.168.0.1 will not connect. It’s as if it does not exist. I finally was able to go to another webpage while looking for entry, (SBG8200), finding an SBG8300 access page beneath & accessed the numbers above, with https:// Redirect. I clicked the box “Proceed”, the page says “502 Bad Gateway. Certificate verify failed: self signed certificate in certificate chain”. Why doesn’t your own (ARRIS) web pages work??? Remind me again why I spent my money to not have access to my Surfboard???

3 months ago

HkgsurfThe Many

asked in SBG8300

boosters? sbc8300

should I use a booster with my 8300 and if so, any model recommendations? 2nd floor of home has slower internet

3 months ago

AnaraThe Many

asked in SBG7600AC2

Arris SBG6700-AC

Hello. Please I need help to connect an app with my 2.4 G wifi that my SBG6700-AC router has .

3 months ago

GaulrappsThe Many

asked in SBG8300

Trying to connect GUI web portal...Arris SBG8300

I’m trying to connect my tv to this new modem I purchased...following the instructions in the book..using the 192.168.0.1 was able to rename it but then it kicked me out and can’t get back to where I was and none of the passwords work. Please help.

3 months ago

sotto74The Many

asked in SBG10

Keeps changing my settings on SBG10

I keep trying to set a custom time restriction and the app changes my days/times. Why?

3 months ago

pathflyerThe Many

asked in G36

G36 Slow download / Sparklight

Recently upgraded to the G36. I was getting 900-950 download with the provider hitron unit. Now with the new G36 installation I am seeing 550 at absolute best hardwired directly to the modem.Firmware Version:01.04.028.01.01.NCSI called Sparklight technical and they said this currently the latest firmware that they can upload.I have attached some info. Any help would be greatly appreciated!

3 months ago

mintongraceThe Many

asked in SBG7400AC2

How to return certified refurbished item purchased through Surfboard.com- SBG7400AC2

Hi!I recently bought an ARRIS SURFboard SBG7400AC2 Certified Refurbished (this was an accident, I meant to buy a new one!). Anyway, I need to return it because it doesn’t work. I’m trying to figure out how to return it, but all the customer support options say they cannot help me because my warranty is expired. (I bought it one week ago, January 6.)Surfboard.com says it should have a 1 year limited warranty, but I can’t find any information about that in the box. :(Thanks!

3 months ago

Page 10 / 55

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.