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where do I go to manage devices on my Arris modem on SBG10

S
The Many
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  • SrjThe Many
  • The Many
  • 2 replies

I have an SBG10 modem and router. I have used the default login info and can check status but I can’t figure out where to go to manage devices. Anyone know how to guide me?  TIA

Best answer by SURFboard Moderator

 

Yes to pause or to block any specific internet websites from your child's device in SBG10,  follow up the below link on the same:

http://arris.force.com/consumers/articles/General_FAQs/SBG10-Parental-Controls-Setup

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6 replies

S
Wi-Fi Warriors
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SBG10 model doesn't have any settings like manage devices on the modem GUI. could you please help us with the brief explanation on what you are trying to do on the modem GUI exactly.

SURFboard Community Moderator Team
S
The Many
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  • SrjThe Many
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  • The Many
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  • January 13, 2024

I would like to pause the internet on my child’s devices at bedtime so that she isn’t up too late. 

S
Wi-Fi Warriors
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Yes to pause or to block any specific internet websites from your child's device in SBG10,  follow up the below link on the same:

http://arris.force.com/consumers/articles/General_FAQs/SBG10-Parental-Controls-Setup

SURFboard Community Moderator Team
S
The Many
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  • SrjThe Many
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  • The Many
  • 2 replies
  • January 27, 2024

Thank you. I am having trouble logging in. I get an error message saying that the username and password are incorrect or my account is locked due to too many incorrect attempts. 
 

what can I do?  I don’t recall ever changing the password. 

S
Wi-Fi Warriors
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If you are not sure about the password to login the GUI web portal, I suggest you to factory reset the modem and login with default password as password.

To perform factory reset, let me send you the link for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset

 

SURFboard Community Moderator Team
S
Wi-Fi Warriors
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Hope you were able to log in on the GUI page after the factory reset. 

After logging in to the GUI Were you able to pause or block any specific internet websites from your child's device in SBG10the parental control? 

SURFboard Community Moderator Team

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