Question

g 36 captcha issues on android app

  • 7 February 2024
  • 1 reply
  • 99 views

Hi Arris, 

I am trying to set up the android app and trying to connect to the modem. But the captcha always says incorrect captcha, though the correct characters were entered. I repeated this step atleast 30 times before giving up. 

Is this an app issue on andoird.

Please don't insult your self any more by replying " enter correct captcha it should resolve the issue ". I can upload a video if needed to show your superior app in action.

 

 


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1 reply

Userlevel 5
Badge +41

In this case we would suggest you to try uninstall the app and restart the modem for a minute then install the app on different device to setup. Please let us know the status when trying on different device.

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup