No internet connection (Xfinity)! I am using a new SBG10.

  • 26 January 2024
  • 4 replies


Yesterday, a technician from Xfinity came to my house for wiring.

He said everything was fine with the line, but no internet connection was found. He said I have to set up something with the SBG10. I followed all the instructions in the manual, but the internet connection failed.

I can see ARRIS-7E05 and ARRIS-7E05-5G in the Wi-Fi list on my laptop. When I connect to them, the internet is not working, and the connection is not established. One strange thing is that if I connect them with my iPhone, I can only access YouTube and Google. When I access Google and click on some other links, I can't see anything. All other websites are not accessible.

What is the problem? Is there something wrong with Xfinity?


Best answer by SURFboard Moderator 27 January 2024, 04:14

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4 replies

Userlevel 6
Badge +40

Can you stream on youtube? 

Did you check to see if the mac address registered is correct with xfinity? 

Try a factory reset? 


I did. 

I checked all things.

Same problem.


Userlevel 5
Badge +41

I suggest you to factory reset the modem and try with self-activation through Xfinity application.

Userlevel 5
Badge +41

Hope you are able to  connect to the internet, after trying on the Reset and Self-activation through the Xfinity Application.