Gateways

Cable modem and integrated Wi-Fi router

1358 Topics

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The Many
mintongraceThe Many
asked in SBG7400AC2

How to return certified refurbished item purchased through Surfboard.com- SBG7400AC2

Hi!I recently bought an ARRIS SURFboard SBG7400AC2 Certified Refurbished (this was an accident, I meant to buy a new one!). Anyway, I need to return it because it doesn’t work. I’m trying to figure out how to return it, but all the customer support options say they cannot help me because my warranty is expired. (I bought it one week ago, January 6.)Surfboard.com says it should have a 1 year limited warranty, but I can’t find any information about that in the box. :(Thanks!

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VIP
3 months ago
S
The Many
sebastianThe Many
asked in G34

password for G34

need a password for G34 modem

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plemans
Legends
3 months ago
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The Many
ckothmannThe Many
asked in G34

no Internet to devices g34

Isp says connection to g34 is good but when trying to access Internet through any device wired or wireless it says no internet access when logging in through my PC and going to the to the troubleshooting and then diagnostic tools and testing connectivity it says everything is okay. Packets are sent and packets are received just fine.

3
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VIP
3 months ago
J
The Many
jame338The Many
asked in G54

G54 Quality of Service (QoS)

Does the G54 have a the Quality of Service (QoS) feature to manage and prioritize bandwidth priority?If not, any good reason why QoS is excluded?

1
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VIP
3 months ago
M
The Many
murphalex1950The Many
asked in G34

G34 and Alexa Echo Studio, and other devices - connection poblems

Got the G34 a few days ago, which I bought despite concerns, having read about how frequently it is a returned item to stores. I set it up easily enough and got laptops and cell phones connected without difficulty. I even managed to change the provided network password to something more easily remembered. And then the trouble begins.I have tried repeatedly to set up the connection between my Echo Studio and my network. No luck despite repeated efforts, including rebooting both the Echo device and the G34 on various occasions. I have some other simple devices, eg smart bulbs, fan/light, and they too, I have been unable to get onto my network. (Laptops and phones remained connected, or were easily reconnected after a reboot, during all of this time>)I previously used a Netgear C3700 and had no problems connecting any of my devices to enable their remote operation using Alexa on the Echo. I am at my wit's end and am already considering returning the G34.Please can anyone help, and advi

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plemans
Legends
3 months ago
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The Many
JmastrionThe Many
asked in SBG8300

internet keeps going in and out on SBG8300

Over the last couple days, my internet keeps going in and out. I had cox come out and they tested everything on their end and said nothing is wrong. Being that my modem is less than 2 years old, he thought maybe it hasn’t been updating. How can I check on this? 

1
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VIP
3 months ago
I
The Certified
iamthebishThe Certified
asked in G36

Xfinity/G36 setting check

I’ve been experiencing the same drops others have been for the G36, but additionally I’ve been paying for 1200 mbps, but capping off at 900mbps. I’m connected via ethernet cable, and have done multiple hard resets.After spending an hour on the phone with Xfinity they said that they couldn’t do anything and I should contact the manufacturer to make sure I have the correct settings on the G36. I was wondering if there was some way to check that?(personally I think they were just trying to get me off the phone/avoid refunding me, but wanted to at least have the effort shown for argumentative sake.)

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J
The Many
3 months ago
R
The Many
RomaThe Many
asked in SBG10

how to Wi-Fi password on SBG10

How to change my original WiFi password to new ? 

1
plemans
Legends
3 months ago
E
The Many
evd45The Many
asked in Gateways - General

Need Help logging into Arris NVG448BQ Router to access internal settings

I purchased this modem/router new online. My intention is/was to disable it as a viable source. Utilizing it as an “access point” to extend my wireless network’s range. Now I need to log into the device, which has proven far more difficult than my Arris NVG443B, even though the 2 of them share the same manual. The ip address of this modem should be 192.168.1.1, possibily 192.168.0.1, according to internet serches. The router itself On the tag “Advanced device configuration”: 192.168.254.254, respectively. Yet none of these will allow a screen to allow logon, user or SSID and finally password. In all cases the IP addresses “time out” due to “took to long” scenarios.I have a tough time thinking this modem came DOA, so has to be some error on my part, I would think.Any ideas? 

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plemans
Legends
3 months ago
E
The Many
eellertoThe Many
asked in G34

g34-5GHz drops out ALL the time. Shows connected, no internet

I seriously am losing my mind. I already have it on a timer so it reboots every single day, and yet while watching TV, using my phone, tablet, whatever, I get a “no internet” message or nothing loads multiple times a day. I can switch to the 2.4 GHz channel and that works. Sometimes I can get it to work again by turning wifi on and off on the device, sometimes I need to reset the G34. It is not a range thing, this happens when I am right by the G34, it just stops transmitting on the 5GHz channel. What on earth is making this happen?  I have also changed the channels multiple times, it doens’t seem very congested where I am , I don’t think this is the issue.  Firmware versions: 01.05.020.04.01.NCS

4
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VIP
3 months ago
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The Many
IamnotbubbaThe Many
asked in G34

i can't figure out the Web manager password - G34

All of my login attempts have been rejected. Is there a default password or a way to change it?  

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The Many
3 months ago
D
The Many
drewkunde8The Many
asked in Gateways - General

SBG6700-AC Disconnect the WiFi

I wanted to stay connected to the internet while turning off the WiFi component. How would I achieve this? Thank you!

14
S
VIP
3 months ago
A
The Many
Adynd1The Many
asked in G34

logging into 192.168.0.1 screen-G34

I tried logging in. It states use the email in the app. I am doing that. I’m using the password I wrote down. If it is a password issue, how do I reset it? 

1
S
VIP
3 months ago
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The Many
Kristen WestermannThe Many
asked in G36

g36 and Xfinity connection drops daily

I have to reboot router almost every day.  This is unacceptable level of maintenance for a $300 router.  Will Arris ever address this issue ?   I’m thinking of going back to my old router since honestly there’s no discernible difference in performance.  Is there a fox for this?   I’ve changed the channel to manual and that helped.  I might get two days.  Please help.  

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C
The Certified
3 months ago
J
The Many
jaramburoThe Many
asked in SBG6950AC2

SBG6900 Modem, can't connect to network with either password or Security Key

I’ve had an SBG6900 cable modem for a few years. Just bought an 8200 and it didn’t work. When trying to connect my old modem back (SBG6900), neither my old password nor the ID key work to get in (it says, need additional information to authenticate). I can’t connect to the application manager because I am not on the network, and my laptop does not have an Ethernet port to connect directly. Does anyone have any thoughts on how to access the Arris portal without being connected to the wireless network? 

1
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VIP
3 months ago
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The Many
MCRULLThe Many
asked in G36

ethernet cable Connection to access internet - G36

I just purchased the G36 DOCSIS 3.1 Wi-fi modem today. I have xfinity as a provider for my service and have a Ethernet cable coming out of the box. Is this unit going to work for me? It looks like it only accepts coax cable connections for connections to the service. 

4
plemans
Legends
3 months ago
J
The Many
julimusick1965The Many
asked in Gateways - General

modem/wifi change password ax3000

How do I change the password

1
plemans
Legends
3 months ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Gateways - General

192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

47076
F
The Many
3 months ago
D
The Many
drewkunde8The Many
asked in Gateways - General

SB6700-AC unable to access GUI web portal.

I am trying to access the arris gateway. The modem/router is currently in bridge mode. I have a computer connected to the arris with the internet working through an Ethernet connection, but I am unable to access the 192.168.0.1 webpage. The page won’t load on Firefox, chrome or edge. I tried factory resetting the arris device but that did not work. I also tried 192.168.100.1. What am I missing to access the webpage?

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F
The Many
3 months ago
F
The Many
Fran DThe Many
asked in Gateways - General

Cannot Access Router with IP Address - Not Secure - SBG6700-AC

Wifi Router SBG6700-ACCannot login with IP Address 192.168.0.1Get “This site can’t provide a secure connection”

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F
The Many
3 months ago
E
The Many
EriccromptonThe Many
asked in G34

changing modem's name and password on G34 through SBC app

I installed a G34 surfboard through the xfinity app.  I can connect to wifi from the modem on my phone using the default credentials.  I need to change the modem name and password.  The app is saying that there is no connection when I try to login.  It says SURFBOARD setting up the mobile application and then says no connection and won’t go further.  How do I fix this?

1
S
VIP
3 months ago
C
The Certified
Corndog106The Certified
asked in G54

G54 needs newer firmware. Xfinity blaming Arris.

G54 shows to have firmware AC01.01.015_051923_G5X.04.20.121  trying to get Xfinity to update on their end but they blame Arris saying the file should be here somewhere. This one is on their “enhanced network speeds” list so it should work but I believe the firmware is the holdback. Any thoughts or help would be appreciated.

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C
The Certified
3 months ago
I
The Many
imnThe Many
asked in Gateways - General

SBG6700-AC 5Ghz WIFI not working

At some point last year, something happened to my SBG6700-AC router/modem because I only see 2Ghz Wifi available in a list of wifi networks on my iPhone and PC laptop. I’ve logged in as admin to SBG6700-AC and made sure that both 2Ghz and 5Ghz are enabled and have different WIFI SID names. I’ve also done factory reset on the SBG6700-AC router. I’ve also made sure that WIFI Band Steering is not enabled. Any thoughts how to get 5Ghz working again? I have a new laptop and iPhone 14 so pretty sure that they support 5Ghz wifi.My firmware version is D30GW-EAGLE-1.5.4.0-GA-10-NOSHBoth wireless radio and WMM QoS show enabled for 5Ghz.Cable provider is Time Warner

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I
The Many
3 months ago
N
The Many
Nana2nineThe Many
asked in G34

How to connect printer in G34

I cannot find a way to connect my printer it says that I have to add the MAC address to the router to accept it but I can not find where to do that, I see no where to add a device with in the surfboard hub.

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N
The Many
3 months ago
V
The Many
vincinator44_2The Many
posted in G36

G36 Constant Issues No internet and intermittent connection issue #2 5GHz No Connect

It seems like the mods close topics and mark them as solved without vetting. There is never any mention “you may have a defective product” or linking various topics to “there may be a problem”. My G36 loses 5GHz WiFi, Will not accept connections (says bad password) with the correct password, 2.5GbE loses internet connection and loses everyone (wired or wireless) internet. Every one of these issues can be resolved by a reset. There is no patten and the G36 may run for a week or have 2 failures in a day. My G36 is my basement (68degF) and I have a 24V screaming fan blowing into it, so this is ideal for any electronic device. I thought that this may be a faulty product, but good luck trying to get a RMA. +$300 hard lesson if you own this. If you are looking to buy this device, please steer clear of this G36 product or not sure if I would recommend this company.

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The Many
3 months ago
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