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paulfloreck123The Many

asked in G36

Need RMA/Refund for ARRIS G36 Surfboard

I have had considerable issues with my ARRIS G36 Surfboard. The latest issue with the device dropping the 5GHz transmitter, is super frustrating and requires a reboot to resolve. I submitted a topic on this (see attached) but no response from ARRIS (CommScope). I wish this was my only issue, unfortunately, it’s not.

4 months ago

dconveryThe Many

asked in Gateways - General

Does NVG468MQ Support Bridge Mode

Does the Arris NVG468 support bridge mode. If so, how do I enable it. I can’t find it in my settings. Thank you.

4 months ago

gkateleThe Many

asked in G34

G34 5GHz disappears - slow speeds

I have a G34 modem/router, and none of my devices (Mac, iPhone, iPad) see the 5GHz network. Resetting the router (power cycling) lets it appear for a few hours, but it then disappears. The 5GHz network appears in the app, and also in the webpage - but none of my devices see it. All devices default to the 2.4 GHz band.My ISP (Xfinity) says it can provide speeds of “Up to 400 MBs”. Connecting to the 2.4 GHz network yields speeds of <100. Here’s where it gets interesting…I connected an old TP-link wireless router to the G34. It has 2.4 and 5 GHz networks, and all my devices see both networks. Connecting to the 5GHz network via the TP-link, I get speeds in excess of 400. The 2.4 GHz network via TP-link gives speeds of 65-90 as well.Any thoughts?Thanks, in advance.

4 months ago

FchapaThe Many

asked in Gateways - General

TM1602 not working

Need help. My tm1602 stopped working after 4 months.

4 months ago

Alajeff12The Certified

asked in G36

G36- 5GHZ not broadcasting

The internet is not just dropping wifi. The 5ghz broadcast is no longer available.It disappears. The 2.4 broadcasts but connects without internet and hardwired devices are disconnected from internet as well. A 30 second reboot is the only thing that corrects the issue. Xfinity app shows the modem as online on the app during this calamity. It's a hardware issue with the Arris gateway caused by an unforseen consequence in regards to the newer xfinity frequencies and how the modem connects to them. It just crashes. Blue screen of death but in router form.

4 months ago

RobKThe Many

asked in G34

How to create a Mesh using (2) G34s?

I have a new G34 and love it. However, it is on one end of the house and the signal strength is weak at the far end of the house. There is a Cat 7 ethernet cable running from the new G34 to the far end of the house, so is it possible to install a second G34 using the ethernet cable and create a Mesh network of sorts, to enable using the same WiFi SSID and seamless handoff? If so, what settings would be used on the host G34 and the satellite G34? Other suggestions?

4 months ago

bpbaileyThe Many

asked in G36

G36 loses the time zone in parental control

The parental controls require that the router have the correct time. My kids’ wifi kept turning off at odd times. I tracked the issue down to the router forgetting the time zone. When that happens, the router might say its 11:00 p.m. when its really 5:00 p.m. which causes the parent controls to kick in and blocks their wifi access. This has now happened about a dozen times. Why does the route forget its time zone? I have tried multiple time servers from Google, NIST, and MSFT. Always the same issue. Is there any way to configure the router to stop losing the time zone?Setting the time zone to Automatic always produces the wrong time. For example, it is 17:40 right now. I set the time zone to “Automatic” and the updated screen now states that it is 23:40, which is 6 hours off. Where is the router pulling the automatic time zone from? Is there any further configuration to ensure the router always has the correct time. The company needs to invest in hiring a talented user interface desi

4 months ago

PoloniaThe Certified

asked in G36

How to replace SBG6580 with G36 on Xfinity/Comcast?

I currently have an SBG6580 that has to be rebooted every week or so to reconnect to wifi. Comcast says this model is outdated, so I bought a lightly used G36 on eBay.I connected the G36 today. It lit up with a solid blue light I but could not get the wifi or Ethernet working. Comcast support did whatever they do on their end and said their system did not recognize this modem.They’ll send out a technician to set it up for a fee (probably).I was using my cell phone data for search and setup. arrris.com/selfhelp is a circular reference leading to this community, hardly what I call self-help. I am unable to connect to the modem GUI on my cell phone. I was unable to find the manual for the G36 on the Arris Web site. I was unable to find out where to register the G36. Arris support phone claims to be open 24/7 but it’s closed on weekends.What do I have to do to get this G36 online, before I have to pay a Comcast technician?PS Very dismaying to see so many complaints of the G36 dropping Com

4 months ago

EcwooleyThe Many

asked in SBG10

Unable to login the modem - SBG10

I am locked out of my router modem. Anyway I can help myself?

4 months ago

pd_deanThe Many

asked in Gateways - General

My modem reboots daily after firmware update

Thank you to the community members who have reported intermittent connectivity with their G34 and G36 devices on their Xfinity Internet service. Recent Service Provider upgrades to their network for DOCSIS 3.1 higher upstream capabilities as well as preparation for DOCSIS 4.0 deployment have created possible issues with certain devices on certain upgraded networks – across all DOCSIS device manufacturers – that are impacting stability and performance. We are committed to resolving this matter. We are working with Xfinity on a long-term solution to update the firmware and will provide an update when this is completed as soon as possible. In the meantime, the current workaround is to power cycle the G34 or G36 device to regain Internet connection. We apologize for the inconvenience and appreciate your patience as we work through this. UPDATE 11/16/23: Xfinity is pushing firmware update version 01.05 to G34 and G36 units that are impacted by their network upgrade.

4 months ago

jasmine.archerThe Many

asked in SBG10

Hidden networks - SBG10

Hello. My network says hidden and I can’t figure out how to unhide it. When I go to the Arris login and apply it has a checked box that says broadcast SSID and it is already selected yet still says it’s hidden. Is there something else I need to do? Thanks!

4 months ago

wkwellsThe Many

asked in G36

G36 Internet is constantly dropping 4 to 5 times a day

I have the latest 1.05 Firmware upgrade on my G36 router and the internet is constantly dropping 4 to 5 times a day. The only thing that fixes the connection is a hard reboot of the router. I can still see devices on the local network but internet connectivity is lost.Working from home makes this very FRUSTRATING!Any solutions in sight other than trashing this router?

4 months ago

electricfernsThe Many

asked in SBG8300

2.4 network not working on AC2350

The 2.4 network is not working on my new AC2350 wifi 5 router/modem.Network occasionally appears but can’t connect to it. Frustrating because some of my devices can only connect on 2.4 and there is no reliable connection. Need to return it?

4 months ago

jzlonkeThe Many

asked in Gateways - General

Arris TG2472G Cable Voice Gateway

I current rent an Arris TG2472G from WoW for my internet/cable/phone service. I want to buy my own equipment and want to know what is the most current and best hardware to replace my TG2472G and get better features and performance? Please advise.

4 months ago

JAL118The Many

asked in G34

Xfinity Internet + G34 Modem + Eero 6 +: Bridge enable issues and SLOW wifi speeds

Hello, I have the following setup: Xfinity Internet of 1GB Surfboard G34 Modem + Router Combo 4 Eero 6+’s I have the following 2 issues: When I enable bridge mode on my G34, my eeros no longer work and cannot connect to the internet. As soon as I disable the bridge mode everything works fine. I have been on 5+ hours of support with both xfinity and eero and still cannot resolve this problem The above problem stemmed when I identified through a speed test that directly from my modem my internet speed is always ~950mbps, however when I run speed tests on my wifi with my eeros connected my speed is around 120-170mbps. This is a HUGE drop. I was trying to trouble shoot and hence backed into the above enabling the bridge mode which I cannot do and there are no other solutions. Even when I check the speed from the 2 networks that are pushed through the G34 those speeds are even slower ranging from 100-120mbps. So its not just an eero problem. Can someone help/lead me in the right directi

4 months ago

TaraleeThe Many

asked in G34

RJGush2The Many

asked in G36

My G36 still experiencing intermittent connectivity after Xfinity firmware update version 01.05

Also received the Xfinity firmware update version 01.05 for my G36 and still experiencing intermittent connectivity issues. Internet goes out multiple times a day every few days. Work from home. Reliable service is essential. Purchased the G36 as this was recommended by Xfinity. Constant rebooting is not a viable solution. Arris and Xfinity, please resolve this before you both lose another customer.

4 months ago

y2j444444The Many

asked in SBG7600AC2

Losing Internet connection a few times a day and can't access the modem admin page. SBG7600AC2

Hey All:Modem has been great for a few years. Like 10 days ago, internet just dies randomly, wifi networks are still up but can’t even connect to admin page. I see other people are having the same issue recently. What’s up? the only way to fix it is to power the modem/router down and up. I tried factory reset to see if that gets rid of potential malware. It was good for a few hours and died right as i was doing an internet speed test. Any advice. Should I try another modem? thanks

4 months ago

youdlynThe Many

asked in Gateways - General

SBG6900-AC cannot login to web based manager

I’ve been having one issue after another with websites not loading even though the wifi is working and there’s no support around this and no one can resolve the issue. I keep having white screens and cleared the cache in the browser and now I can’t sign in to the web based manager because it says username/password is invalid yet doesn’t give an option to forget username/password. Someone please help resolve this because it’s causing me to lose both time and money!

4 months ago

KadyThe Many

asked in Gateways - General

Arris Cadant C3 CMTS boot image

Hello,I got hold of the CMTS Arris Cadant C3. Unfortunately the CF card is dead. Does anyone have a firmware image available, ideally 4.4.4.13?Thanks

4 months ago

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