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Cable modem and integrated Wi-Fi router

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MarshakempThe Many

asked in SBG10

password to start it up for SBG10

I bought a new SBG10. It wont accept password provided to start it up. What do I do

4 months ago

NealThe Many

asked in SBG8300

how to change the Wi-Fi password and Surfboard central app - SBG8300

I forgot my password for the arris app and the Wi-Fi. Can I reboot the system and start over

4 months ago

prayagThe Many

asked in G34

G34 Modem 5G band keeps disappearing

I am using my G34 router with Xfinity Comcast. From last few days, I’m only seeing 2.5 Ghz band in my devices, if i restart the router, the 5G band comes up, but it disappears after 2-3 hours. Any solution? I think 5G band gives me much better speed than 2.5 Ghz one.

4 months ago

Momma39The Many

asked in G34

Arris G34 has a solid orange light on .what can I do to make my modem work again?

My Arris-G34 has a solid orange light on the front it is usually green. No devices are able to pick my modem up. I have unplugged the devices and I have reset the device and nothing is working someone please help what is wrong with these Arris-G34 modems.

4 months ago

jdipeppeThe Many

asked in SBG7600AC2

Momma39The Many

asked in G34

orange light wont pick my modem up

Hi I have a Arris G34 the light is orange and it's like they aren't any internet coming into my house. None of my devices will pick the modem up. I have tried unplugging and a 30-30-30 rest nothing works. I bought this back in May of 2023 what is wrong with my modem? Plz help!

4 months ago

NoManThe Many

asked in SBG7600AC2

Best Wi-Fi strength for 2.4Ghz settings in SBG7600AC2

Please tell me the best 2.4Ghz “Settings” I should be using to provide the most increased range of my SBG7600AC2 Modem Router. I have a BLINK Camera network and the WIFI signal strength is very low on 2 of the five cameras. Thank you.

4 months ago

weir311The Many

asked in G36

G36 User Manual?

Is there an actual User Manual for the G36 modem? If so, can someone provice a link to it?

4 months ago

lightningrodThe Many

asked in G34

Arris G34 Firmware Update November 2023

Apparently Arris sent out a firmware update on November 1st 2023. M ISP is Xfinity, and since this is my OWN gateway, Xfinity does not/cannot update the firmware. It has to come directly from Arris.Since this “update”, I can no longer forward ports to enable access from outside my network.I did a RESET of the G34, but it doesn’t help.Below are the software versions BEFORE 11/01/2023 and AFTER 11/01/2023BEFORE 11/01/2023AFTER 11/01/2023RESETTING the G34 did not go back to the original version for some reason.Is there a way to get back to the WORKING version?Or is there a way to make the NEW version work correctly? Here is Port Forwarding BEFORE 11/01/2023 and AFTER 11/01/2023WORKINGNOT WORKINGIs there a solution for this?

4 months ago

WLKEYES9565The Many

asked in G36

Wi-Fi password for G36

where to find the network security key

4 months ago

shawnmurrayThe Certified

asked in G36

unable connect HP630 PC to G36.

My PC does not show network as available.Have:Done multiple resets modem/router Powered off PC Manually set up G36 name and SSID ipconfig Updated drivers Uninstalled/reinstalled drivers 7) Set up wifi hotspot with iphone-which connects no problem Set up ethernet directly to PC which works no problemIt simply does not recognize the DEVICE FOR WIFI

4 months ago

waynefmckinstryThe Many

asked in SBG10

My ARRIS SBG10 won’t connect.

My ARRIS SBG 10 won’t connect.I connected the SBG 10 to the cable coming in from Xfinity, connected it to my PC via a network cable and connected the power. The lights blinked and then stayed on. I downloaded the app onto my phone. The phone “connected” to the ARRIS 2611 network, but without internet access. The same was true for the ARRIS-2611-5G network.When I reconnected my old modem and router, my internet worked again.Does Xfinity have to do something for me to be able to use this unit? I did download the Xfinity app but I’m not sure how to sign in to our account.Thanks,Wayne [removed personal information] MODEL SBG 10P/N SBG00DAY 10RTS/N [removed personal information]GATEWAY MGMT MAC ID [removed personal information]HFC MAC ID [removed personal information]

4 months ago

rbleisteinThe Certified

asked in G36

Arris Headquarters

Is CommScope now the parent company and maker of the Arris Modems?

4 months ago

JPinPhillyThe Many

asked in G34

Unsafe WiFi Network Alert - G34

After my G34 dropped the SSID for the 5G I had to reset it. It now will not allow me to change the password, so I had to change it on my computers.When I connect to the network now my Bitdefender alerts me that it is an unsafe network. I’m using the recommended WPA2/WPA3 security on the router.

4 months ago

MasmittyThe Many

asked in SBG10

slow/intermittent internet connection on sbg10

I was wondering if it is possible for someone to be piggybacking off my internet? I do have it set up on a password, but my internet is starting to run slower, and also buffering a lot. Would this be N router question or not? If it is, is there a way to find out?

4 months ago

admin12The Many

asked in SBG8300

Puma Chipset Defect SBG8300 (packet loss latency jitter)

Been having around 1% packet loss for a while now and I think it may be the modem/router. I have ethernet and got a new cable (my ISP is Xfinity). They told me that “a few percent packet loss is normal” which doesn’t make sense because I am hard wired. Is the PUMA 7 chipset inside causing this?Attached below are 2 pictures of a packet loss test.👍Thanks I would appreciate any help 20 second test, 2440 and 2456 bytes, 300 pings a second. 3 minute test, 142 and 158 bytes, 30 pings a second.

5 months ago

Ralph66The Many

asked in SBG8300

where is customer service?

I called the number and it said they were closed, it's not midnight!!! Sunday through Saturday business hours? JUST DAY 7 DAYS A WEEK!!!! Anyway, so the setup app doesn't work because I have a newer version of android, so I typed in modem IP and that doesn't work on either of my android phones.. so now what? Xfinity has been no help either, but at least they are actually open.

5 months ago

scoobyThe Many

asked in Gateways - General

log in to the gateway

I am trying to get in to my gateway the PW I have is 131821023262 I am trying to log in with the name adminIs this correct

5 months ago

charlietuna49The Many

asked in G36

G36 Lan does not work when speed slows down

I have Spectrum with their modem and separate router. I learned that if their service goes down my LAN does not function. Is that true with the G36? Also one poster said his download speed decreased significantly compared to the Spectrum modem.

5 months ago

KMDThe Many

asked in G36

G36 will not allow devices to connect

G36 providing internet to laptops and phones. Not to Peloton, Nest or Alexa devices.

5 months ago

awalkerThe Many

asked in G36

Connecting an access point to G36

Hello - I recently replaced my Comcast gateway with an Arris G36 modem/router, as recommended by various people. I was able to hook it up and establish connectivity to all of the home devices. The G36 doesn’t seem to have the same reach as the Comcast equipment, but in effort to save some money on my monthly bills, I was willing to see it this move will be effective.The only real problem I have relates to the signal not reaching my detached garage/workshop (~30 yards from my house). In addition to the convenience of having a WiFi signal in this space, my garage doors are connected (via WiFi) to the “MyQ” interface, allowing me to open and close the doors, access diagnostics, etc. The G36 simply does not reach the receiver/s.So, I performed some research. I should say that I’m no longer a tech-savvy guy… the world of technology has proven to be much too fast for me these days! That said, I don’t think solving this problem should warrant a degree in networking ;) So, I purchased a “TP-Li

5 months ago

OutofoptionsThe Many

asked in SBG8300

sbg8300 can only access Youtube and Google on lap top. cannot use wifi at all on iphone.

I’ve had the arris sbg 8300 modem router for about a month. Lost internet connection a few days ago and after connecting again, I only have access to YouTube and google on my laptops and have not internet access at all on my phone. (Phone shows it’s connected but can’t access a variety of websites). My 10 year old tablet has no connection issues. I have done a hard reset, defaulted to factory settings, and unplugged/plugged the modem. What else can I do?

5 months ago

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