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2.4 network not working on AC2350

  • 13 December 2023
  • 3 replies
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The 2.4 network is not working on my new AC2350 wifi 5 router/modem.

Network occasionally appears but can’t connect to it. 

Frustrating because some of my devices can only connect on 2.4 and there is no reliable connection. 

Need to return it?

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Best answer by SURFboard Moderator 15 December 2023, 20:08

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AC2350 is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products.

Do you have any Arris modem?

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Hello, thanks for the response. It’s the SURFboard SBG8300 DOCSIS 3.1 Wireless Cable Modem with AC2350 WIFI which is on surfboard.com

 

Here is a link to it: https://shop.surfboard.com/surfboard-sbg8300-docsis-3-1-wireless-cable-modem-with-ac2350-wifi/?bvstate=pg:2/ct:r 

Userlevel 5
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Since you are experiencing with intermittent internet connection on 2.4Ghz, I suggest you to change the Wi-Fi channels and monitor it for next 24hours of time.

To change the Wi-Fi channels, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel

If you are unable to connect the devices with 2.4Ghz, I suggest you to change the security mode by following the steps given below:

>Launch the web browser and enter IP address 192.168.0.1 on the address bar.

>Login the Arris surfboard portal with credentials.

>Select Gateway>Summary>Connection>Wi-Fi>Network and select edit for 2.4ghz.

>Change the security mode as WPAWPA2-PSK(TKIP/AES).