Question

Need RMA/Refund for ARRIS G36 Surfboard

  • 28 November 2023
  • 2 replies
  • 84 views
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I have had considerable issues with my ARRIS G36 Surfboard. The latest issue with the device dropping the 5GHz transmitter, is super frustrating and requires a reboot to resolve.  I submitted a topic on this (see attached) but no response from ARRIS (CommScope).  I wish this was my only issue, unfortunately, it’s not. 

 

 

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2 replies

plemans
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Userlevel 6
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You have to go through support. 

https://www.surfboard.com/support/resources/

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
S
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Userlevel 5
Badge +41

We understand that you are unable to connect 5GHz as it keeps on disappearing only after rebooting the G36 it will stay connected again . 

Lets try with possible options now :

  • In general if there is a firmware update  done recently  there are possibilities  for the 5GHz to get disappearing  hence check with your ISP if any firmware been update by them recently .
  • Lets try changing the Wi-Fi channels please follow the link below:
  • http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel if still the 5GHz is disappearing.
  • Then select the Automatic Option on the above provided link and then select DCS Scan Interval and save the time Interval for 8 hours.
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