Carrier thermostat won’t stay connected to the wifi. Is there a setting on a Surfboard 8300 that I need to change?
Carrier thermostat won’t stay connected to the wifi. Is there a setting on a Surfboard 8300 that I need to change?
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Userlevel 6
+40
- Legends
- 1587 replies
-
17 August 2022
You have the SBG8300?
Have you tried setting the 2.4ghz wifi channel? try setting 1-6-11.
Its usually set on auto and maybe the thermostat isn’t changing when it “auto” changes the wifi channel.
- The Many
- 1 reply
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27 August 2022
I tried changing the Channel to manual and the channel to 1-6-11
this is the current setting
Mode: b/g/n
TX power: 100%
Channel selection : Manual
Channel: 6
Channel bandwidth: have tried 20 and 20/40 and Auto
The Carrier thermostat will stay connected for approximately 5 minutes and then disconnects. There are a multitude of combinations that I have tried with these settings. I could be getting the sequence wrong on 1 or more. Any clue as to what is causing the time interval of connecting for 5 minutes and then disconnecting ?
Userlevel 6
+40
- Legends
- 1587 replies
-
27 August 2022
If you do a quick check on carrier thermostat disconnecting, there’s a bunch of posts about it on multiple sites. Some were fixed by downgrading the thermostats firmware. Others were fixed by either changing the DNS server or using IPv6 (rebooting the thermostat after changing those. I’d do a quick google search on carrier thermostat disconnects and check to see what a few people have tried.
Carrier Thermostat Disconnections | Ubiquiti Community
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