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Unanswered questions

1203 Topics
L
The Many
Lucius2The Many
asked in SBG10
How to remove "wireless client" from list?

I would like to remove a cached wireless client from the list of wireless clients on my 2.4G network so it is forced to re-establish itself as a new “client” on the gateway, maybe with different IP address.  I don’t see that it is possible though.  I can do this on other wifi routers but maybe Arris does not provide this capability?  If not, do I need to leave the device turned off for a number of days before the record will auto-purge? Thanks,Lucius

2
L
The Many
1 year ago
M
The Many
Motorola VIP 1920-9TThe Many
asked in Modem - General
Motorola VIP 1920-9T

I have a Motorola VIP 1920-9T.It is an old device, but I want to use the device with an old TV.This was a model who was adapted to a TV provider in Portugal, that doesn't exist anymore.Since I want to continue to use the device, I want to know how I remove the TV PROVIDER boot (image attached) so I can use the device!Best regards  

1
S
Guardians of the Gateways
1 year ago
K
The Many
KittenThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
warranty claim

I have a SBG7600AC2 and want to know how to submit a warranty claim?  It has consistently dropped connection and restarted many, many times over the last couple of months.  I had my cable company here twice and they don't find anything wrong on their end.  I switched to a different modem/router and haven't had any issues since.  Thanks.

3
K
The Many
1 year ago
C
The Many
ChucksteelesrThe Many
asked in SB6183 | SB6190
lights not working

JUST purchased and activated a 6183. Neither the power light (top) or the internet (bottom) lights up on  the front. HOWEVER, when looking at the side panel, I can see the lights ARE on, just not be displaying on the front.And yes, everything is working fine, but a fundamental feature not working on day one doesn't inspire confidence on this critical piece of HW.Anyone else have or seen this issue?

1
plemans
Legends
1 year ago
J
The Many
jh95sThe Many
asked in G34 | G36
HP 8022 wont connect to g36 via wifi

I just got a new printer (HP 8022) I couldn't get it to connect to the G36. Everything else connects to it just fine. I decided to try another WIFI modem/router, so I bought a G34. After many hours of frustration I got it to connect thru WIFI on the G34. So I decided to reconnected the G36 and try it again. I have done basically the same things I did with the G34 and nothing. The printer shows up as a network as HP setup, but the printer its self will not see the WIFI network. I am not a expert of any kind but I have manually added the mac address for the printer, I have tried turning off the firewalls, I have changed the security modes, WPS and WIFI direct and still nothing. I have no problem with the printer when hooked up via ethernet cable? I cant figure it out. On the side note I no longer have the G34 So I really need this one to work.Any advice will be useful 

5
G
The Many
1 year ago
B
The Many
bobThe Many
asked in Wi-Fi Modems - General
Replacement for Surfboard SBG6580

Comcast recommends I replace my current Arris modem Gateway (SGB6580) with an updated model that can handle at least 400mb/s. What are the Arris replacements, cost & where to purchase?

2
B
The Many
1 year ago
H
The Many
HczwickThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
send/receive light blinking on install

I’ve just received the SBG7400AC2 in the mail, and followed the instructions to get it set up. When it turns on, the top light and bottom two are solid blue. The middle light (internet connectivity) is off entirely, and the second light (send/receive) is blinking continuously. I am unable to connect using my service provider. I have let it sit overnight and tried again, as well as completely disconnecting and reconnecting it. Has anyone else had this problem, and how did you solve it? TIA!

1
plemans
Legends
1 year ago
A
The Many
Al NonymousThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How do I tell if it's Comcast, or my gateway router, causing random internet disconnects?

In the last several months I’ve had to power down/power up my “Xfinity-compatible” SBG6900-AC Gateway Router dozens of times because one or more of our computers or iPhones mysterious lose Internet connection. How does a Comcast Xfinity customer figure out whether it’s a problem with my SBG6900, or some kind of problem with Comcast Xfinity?   My SBG6900 error log shows repeated Critical arcane events like, “ No Ranging Response received - T3 time-out” and “ Started Unicast Maintenance Ranging - No Response received - T3 time-out” or “Honoring MDD; IP provisioning mode = IPv6, No Maintenance broadcasts for ranging opportunities received - T2 tiime-out”. It’s all but impossible to talk to a human Xfinity technician anymore; all phone support leads me in circles. The cynic in me also wonders if Comcast is trying to drive customers to exasperation who bought their own gateway routers, to get them to rent Xfinity’s equipment again, due to “growing incompatibility” or some such pretext. NOTE

3
plemans
Legends
1 year ago
N
The Many
norwoodrick3The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
ethernet ports

four ethernet ports only one works on mySBG6950AC2

1
S
Guardians of the Gateways
1 year ago
D
The Many
DSmallThe Many
asked in Modem - General
Shaw Direct Receiver

I have an Arris DSR 830 (Shaw Direct) receiver that I inadvertantly plugged the wrong power supply cord into. Does anyone know if there are any fuses inside that can be replaced and if so, how do I open the case without breaking it.Many Thanks!

2
D
The Many
1 year ago
B
The Many
BlooLakeThe Many
asked in SB6183 | SB6190
Arris SB6183 modem - cannot access local UI

For some reason I cannot access the Arris SB6183 modem UI at local IP 192.168.100.1 or 192.168.0.1 . When I connect to the modem ethernet to PC directly I get an error saying no IP assigned. I'm not sure what is expected of a modem when it comes to DHCP, but something is acting weird. Any suggestions welcome.

1
plemans
Legends
1 year ago
J
The Many
JohnsonjbThe Many
asked in SVG2482AC
having trouble setting up new router

Model number is svg2482ac and I cannot access the admin page. I've tried multiple ways from the app, from my computer with ethernet, through wifi, nothing works. My isp says it's is connected and working. What can I do now?

1
plemans
Legends
1 year ago
D
The Many
DellinspironThe Many
asked in Wi-Fi Modems - General
Login to Surfboard acct

Created new Surfboard acct. hoping the User name & Password would allow me to make some changes to my arris 6900-AC gateway. That did not work.  How do I get a User & P/W that is required when I try to sign in with the Gateway I.P. ?

1
S
Guardians of the Gateways
1 year ago
R
The Many
RARThe Many
asked in SURFboard Central Mobile App
Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1
S
Guardians of the Gateways
1 year ago
E
The Many
ericbroThe Many
asked in SVG2482AC
Xfinity phone calls dropping (SVG2482AC)

A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds.  Xfinity tech rep had us plug the base station directly into the modem - didn’t help.  He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help.  We plugged an old-fashion wired phone directly into the modem - didn’t help.  Xfinity tech rep’s only other thought was that we had a modem problem.Has anyone else experienced this problem?  Does anyone have a suggestion?

2
E
The Many
1 year ago
B
The Many
belbakriThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
PC name not showing up in client list of SGB7400AC2

I have a new mini pc that connects tot he network via wireless but it’s PC NAME isn’t showing up in the client list of the Lan Settings for the modem.  It shows up as “unknown”   How can I fix this?…. thanks!

2
B
The Many
1 year ago
M
The Many
meljarabekThe Many
asked in SB6183 | SB6190
Network Connectivity Lost

What do I do about error message of Network connectivity to Wireless Gateway has been lost?  

1
S
Guardians of the Gateways
1 year ago
T
The Many
Tragic_ComicThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
wired connection for ARRIS SBG7400AC2 not working

I have a ARRIS SBG7400AC2 router/modem to use with Xfinity. For a while now, the wired Ethernet  connections do not seem to be working, but the Wi-Fi works just fine. I have tried different Ethernet cables, and different ports, but the result is the same. I had the wired connections leading to me PC and printer. But now I can only connect to both via Wi-Fi. I do have a Blink doorbell dongle plugged into the USB port in the front that seems to work fine, too. I noticed this happen after we had a lightning storm one day, so I’m wondering if that was the cause. The router has been unplugged and restarted many times, but that hasn’t fixed the issue. Is there a way to test and see what the issue might be? I’m just trying to figure out if maybe there is a different way to reset that might fix things, or if there is something that just got fried internally for this to happen. Any insight would be appreciated. Thanks!

1
S
Guardians of the Gateways
1 year ago
T
The Many
TabethaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
firewall

How do I change my firewall settings so I can get onto a website? I use this website for work and can access it anywhere but from my home unless I long in using my iPhone hotspot. If I use my home internet it will allow me to get to the website but when I attempt to log in it gives me a 404 (not found) Error

1
S
Guardians of the Gateways
1 year ago
I
The Many
idiom444The Many
asked in SBG8300
Arris SBG8300 Unable to open ports

I am attempting to host a Space Engineers dedicated server to play with my friend. This application by default uses port 27016.Forwarding this port in my modem and using canyouseeme.org I am unable to get the port to report open even after using a variety of different fixes.5I am able to see my server in the LAN section of the server browser but it does not list in the public facing list as it should be if the port was open.I have disabled windows firewall/defender and also Malwarebytes while trying to sort this out.My ISP is xfinity and I already called them to see if there was something weird on their end but they said it is a modem or PC configuration issue.DMZ doesn't work either says my ports are still closed.I feel like I know what I am doing here normally and am very confused. Spent a good amount of time trying different solutions I have found online and have been unable to sort the issue.

1
M
The Many
1 year ago
M
The Many
MarkMastracchioThe Many
asked in S33 | S34
W21 online but not showing in app. Cant add satellite

Modem - S33Router - W21 Dual PackProblem - I have no issues adding my S33 modem to SB Central but after that, I add my first W21 router and after completing successfully the app asks me if I want to add a satellite “now or later”. Whichever I choose it then shows a loading wheel in front of the app and I cannot do anything else. If I wait it out, app crashes. If I force close and come back, it starts all over again. Only showing my S33 as the only device on my network. However, the first W21 is online, blue solid LED and transmitting wifi. I’ve opened a case with Arris but doesn’t seem to be going anywhere. I’m ready to return everything and have Xfinity send me another rental.  NOTE. I’ve tried 3 different iPhones and 2 different iOS versions. 

2
M
The Many
1 year ago
J
The Many
JoyceThe Many
asked in SBG8300
SBG3800: Internet speed 450 mbps but WIfi 70 mbps

Pretty simple:  Using the Surfboard app, showing internet speeds of 450 mbps but shows only 70 mbps on WiFi which is observed on connected devices.  I’m guessing it’s something very simple I’m missing.  Using spectrum.  At my home when I updated to new modem immediately WiFi went to 350 mbps. 

3
J
The Many
1 year ago
L
The Many
LeoFRThe Many
asked in SBG8300
SBG 8300 Blinking Both Lights

Hello, My SBG8300 is blinking both lights at the same time (fast blue on both) after a factory reset. My MediaCom technician checked everything and seems that my router is the issue.See the attached picture. Is there anything I can do, or is it the end of it?Thanks

5
plemans
Legends
1 year ago
1
The Many
160MHzThe Many
asked in SBG8300
Does SBG8300 5GHz have Channel Bandwidth 160MHz?

I got the SBG8300 a few weeks ago and having some video lagging issues with my laptop. I’m paying for 400Mbps. The laptop has an Intel wireless-AC 9560 Channel Bandwidth of 160MHz on 5GHz. I did SpeedTest from about 30ft from the router. and get about 100Mbps. My iPhone gets 375Mbps from the same spot. I don’t know about the wireless on the iPhone but is this a fair comparison?Does the SBG8300 go to 160 or is 80MHz max?  Would it help if I had a 160MHz router?

1
S
Guardians of the Gateways
1 year ago
J
The Many
John LThe Many
asked in Modem - General
WIn10 Wake-On-Lan for NVG443B Version: 9.3.0h3d36

I’m having trouble with sending a Wake-On-Lan magic packet over my wireless LAN. I suspect the ARRIS router is blocking the broadcast. Please advise if I need to configure the firewall, and if so how? Thanks in advance.

1
S
Guardians of the Gateways
1 year ago
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