SURFboard Central Mobile App

SURFboard Central Mobile App questions on App and Services

  • 32 Topics
  • 61 Replies

32 Topics

C
Button Mashers
Community AdminButton Mashers
posted in SURFboard Central Mobile App

Updating SURFboard Central App to 4.0 Causes Crash

A small percentage of users using older versions of the SURFboard Central app may experience an issue when trying to upgrade to version 4.0 from these older versions. The affected versions are:3.5.43.7.13This is due to a database migration issue between the legacy app and the new version. We are quickly working on a hotfix to address this upgrade issue ASAP. In the meantime, you can recover your SURFboard Central setup with the following procedure:1) Uninstall the app. Do NOT factory reset your connected device; no re-onboarding is required.2) Install the latest version of the app from the Google Play / Apple store.3) Login with your account information that was previously used to setup SURFboard Central.Once logged back in, all of your settings will be recovered.Thank you for using the SURFboard Central app and your participation in the SURFboard Community! 

0
C
Button Mashers
9 months ago
Ebojager
The Many
EbojagerThe Many
asked in SURFboard Central Mobile App

SURFboard app for iPhone shows wrong device as (me)

Seems like the Surfboard Central app picks the wrong device as me and so when I run a speed test from the phone it says I’m running it from my TV which is offline etc. Anyway to fix that ?

0
Ebojager
The Many
17 hours ago
SURFboard_Big_Kahuna
The Many
SURFboard_Big_KahunaThe Many
posted in SURFboard Central Mobile App

Update: Speed Test Service

Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html  I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments! 

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N
The Many
20 days ago
E
The Many
Eric99The Many
asked in SURFboard Central Mobile App

w30 router appears offline in app but is working online

Does anyone know why, in the app, the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them?  The app is also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve?  Modem is Spectrum internet docsis 3.1; Hitron Technologies EN 2251.   Thanks(ps I posted this previously and mistakenly indicated it was solved but it is not solved yet)

4
E
The Many
1 month ago
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App

app won’t send confirmation code

Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products… 

1
S
VIP
1 month ago
DeathSchuldiner
The Many
DeathSchuldinerThe Many
asked in SURFboard Central Mobile App

New App Problem

Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.

4
S
VIP
1 month ago
G
The Many
GamelinjThe Many
asked in SURFboard Central Mobile App

cant see connected devices remotely on surfboard app (7400 cable modem)

On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !

1
S
VIP
1 month ago
S
The Many
SmudgepapaThe Many
asked in SURFboard Central Mobile App

product registration

I attempted to register my SB8200 with arris using mobile app. Kept getting error code 0000-1506 so tried on web site and get message that modem is already registered. How do I determine if indeed it is registered and to whom?

1
S
VIP
1 month ago
J
The Many
jackrodrigsThe Many
asked in SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

2
J
The Many
2 months ago
S
The Many
stan-qazThe Many
posted in SURFboard Central Mobile App

Surfboard Central - Internet connection not available Error 0002-1002 - Solution

Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 8.8.8.8 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

0
S
The Many
2 months ago
C
Button Mashers
Community AdminButton Mashers
posted in SURFboard Central Mobile App

What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

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M
The Many
2 months ago
J
The Many
jalcalaThe Many
asked in SURFboard Central Mobile App

Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

1
S
VIP
3 months ago
C
The Many
Ccatt327The Many
asked in SURFboard Central Mobile App

App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

2
C
The Many
3 months ago
J
The Many
jkreutz1952The Many
asked in SURFboard Central Mobile App

Cannot Log Into Surfboard App

I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great.  I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now.  I need  way to reset my password on the APP.

1
S
VIP
4 months ago
R
The Many
RARThe Many
asked in SURFboard Central Mobile App

Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1
S
VIP
5 months ago
K
The Many
keithnorton101The Many
asked in SURFboard Central Mobile App

Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure 

1
K
The Many
5 months ago
I
The Many
ian02054The Many
asked in SURFboard Central Mobile App

surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

3
I
The Many
6 months ago
S
The Many
SavannahmanThe Many
asked in SURFboard Central Mobile App

New App Ver does not show backhaul speed

I have noticed the new version of the app has eliminated the backhaul speed display for the satellite routers. I'm not sure why Arris would do that. Is there a way to monitor the backhaul speed with the new app version? Thanks

3
S
VIP
6 months ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App

Amazon Fire Tablet

Can I use the Surfboard app on my Amazon tablet?

3
plemans
Survivors
7 months ago
P
The Many
psupaThe Many
asked in SURFboard Central Mobile App

SBG7400AC2 fails Speed Test using SURFboard Central App 4.0.9

Purchased the SBG7400AC2 recently.Out of the box the speed test worked with Spectrum.  After configuring it with custom SSID, etc. I now get this error.  I am using this on an Android phone. Is there a setting I’ve missed?  Can this be configured on the Web UI?http://192.168.0.1/router.htmlFunctionally, the internet speed is working fine with Spectrum and the Modem/Router.  I just can’t get a successful test from the app.

7
S
VIP
8 months ago
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App

app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

1
B
The Many
8 months ago
B
The Many
BpauquetteThe Many
asked in SURFboard Central Mobile App

why doesnt the surfboard central app work?

The user interface in surfboard central is very confusing.  Why does it spout gibberish error messages?  Can you change the error codes to more helpful error messages?  If I am already connected to the wifi, why can’t it detect that?  Your support staff directed me to uninstall the app.   What do they know that you don’t?  What does the code 0000-1612 mean?  This app is junk.

1
C
Button Mashers
8 months ago
D
The Many
danwdawsonThe Many
asked in SURFboard Central Mobile App

Surfboard Central no longer working Aug 17, 2022

I have been using the app for more than a year.  It recently stopped working with my devices and my satellite devices have ceased connection.  (I have multiple W31’s using these with a SBG6580 modem).  I have reloaded software and reset the devices and modem multiple times.The mobile app will not complete setup of the W31 devices.

2
D
The Many
9 months ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App

Remove Devices

Can I remove a device that I don’t recognize that is showing in my app?

1
S
Cable Modem Commandos
11 months ago
S
The Many
Starlin CastilloThe Many
asked in SURFboard Central Mobile App

Can the SURFboard Central App be used with other routers and extenders brands?

Question it is related with the downloading and process of getting in it setup and running

1
S
Cable Modem Commandos
11 months ago
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