SURFboard Central Mobile App
SURFboard Central Mobile App questions on App and Services
- 32 Topics
- 61 Replies
Updating SURFboard Central App to 4.0 Causes Crash
A small percentage of users using older versions of the SURFboard Central app may experience an issue when trying to upgrade to version 4.0 from these older versions. The affected versions are:188.8.131.52.13This is due to a database migration issue between the legacy app and the new version. We are quickly working on a hotfix to address this upgrade issue ASAP. In the meantime, you can recover your SURFboard Central setup with the following procedure:1) Uninstall the app. Do NOT factory reset your connected device; no re-onboarding is required.2) Install the latest version of the app from the Google Play / Apple store.3) Login with your account information that was previously used to setup SURFboard Central.Once logged back in, all of your settings will be recovered.Thank you for using the SURFboard Central app and your participation in the SURFboard Community!
Update: Speed Test Service
Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments!
w30 router appears offline in app but is working online
Does anyone know why, in the app, the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them? The app is also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve? Modem is Spectrum internet docsis 3.1; Hitron Technologies EN 2251. Thanks(ps I posted this previously and mistakenly indicated it was solved but it is not solved yet)
app won’t send confirmation code
Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products…
New App Problem
Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.
cant see connected devices remotely on surfboard app (7400 cable modem)
On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !
Surfboard Central - Internet connection not available Error 0002-1002 - Solution
Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 184.108.40.206 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.
Removed Parental Profile still active
I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?
Cannot Log Into Surfboard App
I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great. I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now. I need way to reset my password on the APP.
Surfboard Central App and SBG10 Combo Modem/Router
My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”
Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password
Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure
surfboard Central app never connects
My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr
SBG7400AC2 fails Speed Test using SURFboard Central App 4.0.9
Purchased the SBG7400AC2 recently.Out of the box the speed test worked with Spectrum. After configuring it with custom SSID, etc. I now get this error. I am using this on an Android phone. Is there a setting I’ve missed? Can this be configured on the Web UI?http://192.168.0.1/router.htmlFunctionally, the internet speed is working fine with Spectrum and the Modem/Router. I just can’t get a successful test from the app.
app didnt finish setup
The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.
why doesnt the surfboard central app work?
The user interface in surfboard central is very confusing. Why does it spout gibberish error messages? Can you change the error codes to more helpful error messages? If I am already connected to the wifi, why can’t it detect that? Your support staff directed me to uninstall the app. What do they know that you don’t? What does the code 0000-1612 mean? This app is junk.
Surfboard Central no longer working Aug 17, 2022
I have been using the app for more than a year. It recently stopped working with my devices and my satellite devices have ceased connection. (I have multiple W31’s using these with a SBG6580 modem). I have reloaded software and reset the devices and modem multiple times.The mobile app will not complete setup of the W31 devices.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.