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A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds.  Xfinity tech rep had us plug the base station directly into the modem - didn’t help.  He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help.  We plugged an old-fashion wired phone directly into the modem - didn’t help.  Xfinity tech rep’s only other thought was that we had a modem problem.

Has anyone else experienced this problem?  Does anyone have a suggestion?

Hello ericbro

                       If the phone port on SVG2482AC is not working, you can try reactivating phone port by providing MTA mac address mentioned on your modem label to you internet service provider and if that still doesn't work we would suggest you to contact Arris phone support for warranty assistance and they will help you on this. For ARRIS live support visit arris.com/consumersupport.

Let us know if this helps.

Isn’t there a $50 fee for the Contact Center?

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