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Modem - General

Modem - General

DOCSIS® Cable Modem

302 Topics
538 Replies

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302 Topics

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DemonThe Many

asked in Modem - General

Cable Modem which supports Euro Docsis 3.1

I am looking for a cable modem supporting EuroDocsis 3.1 , min 1 Lan port and preferably (but not required) 1 fon port. It should not have an integrated router. Are there modems like that here? I am just unsure if “Docsis 3.1 ……… Supporting all major Cable Providers” means globally or US only.

3 days ago

Darrell117The Many

asked in Modem - General

Network name and password

I purchased a new modem from you and I need the network name and the password

3 days ago

SH1865The Many

asked in Modem - General

How do I test Ethernet ports

How do I test Ethernet ports?

4 days ago

jagskiThe Many

asked in Modem - General

awhittThe Many

asked in Modem - General

Max Pro W133 Mesh System Compadibility

Will the max pro Mesh System work with a g34 modem/router

11 days ago

Jpross1117The Many

asked in Modem - General

max devices

Is there a max number of devices that can be connected to the router

11 days ago

FBURNETT66The Many

posted in Modem - General

router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

13 days ago

Finn's MomThe Many

asked in Modem - General

Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

17 days ago

l12nThe Many

asked in Modem - General

SB6121 suddenly dropping out connection

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

18 days ago

BirdbellyThe Many

asked in Modem - General

How to access the GUI web portal

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

18 days ago

AkeersterThe Many

asked in Modem - General

network name is not broadcasting on devices

Internet provider says we’re connected. Network won’t show up on any device

18 days ago

black93The Many

asked in Modem - General

changing Wi-Fi name and password

How do I change network name and password

21 days ago

mjvandeThe Many

asked in Modem - General

BGW210-700 how to turn off the wifi

How do I ensure that WIFI is turned off (not transmitting)?

23 days ago

oibctlThe Many

asked in Modem - General

Unable to access modem info page for SB6141 on Macbook pro

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address. Recently I have been unable to do so. I have tried all the IP addresses listed on the internet without success. I have used both chrome and safari. Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens. Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5. Thanks

24 days ago

Randi0323The Many

asked in Modem - General

xfinity connection and no internet

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

26 days ago

Tsarbi224The Many

asked in Modem - General

Internet not working on new setup

I just set up a new connection says I'm connected without internet still

27 days ago

LibiThe Many

asked in Modem - General

ayuda

buenas tardes, necesito ayuda para cambiar mi contraseña de wifi porque me jaquearon mi módem, alguien me puede ayudar???

1 month ago

k100rsmThe Many

asked in Modem - General

Modem with port forwarding setup

I need a modem that has port forwarding capability for use with Spectrum Cable ISP. Wireless not necessary. This will be used with a Luxul router and switch. What would be the best choice? Thank you.

1 month ago

cyberjobesThe Many

asked in Modem - General

How do I track an order

I did not create an account with Arris or Surfboard, or whatever you call yourself.How do I track my order?

1 month ago

Sbxsqjx1iThe Many

asked in Modem - General

place order by mistake

I places an order yesterday that I would like to cancel. I ordered the wrong model

1 month ago

Dtaz71The Many

asked in Modem - General

Unable to register - T25

I tried to register my T25, was told the serial # doesn't match model. Never had this happen before. Any help appreciated.

1 month ago

Triton220The Many

asked in Modem - General

Pairing 2 VAP2404 devices through WPS button

Hi,I would like to pair again 2 VAP2404 devices independantly from my Internet Box. Is it possible ?Those 2 units were originally paired out of the factory.Suddenly, for an unknown reason, there were no Wifi signal coming out of the Access Point one.I decided to reset the 2 units to factory settings using the Reset button.Then I tried to pair them again using the WPS buttons.Is that right ?Apparently it does not work.What can I do ?Many thanks for some help

1 month ago

MpruettThe Many

posted in Modem - General

wifi name and password change

I need to change my wifi name and password

1 month ago

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