Skip to main content

Modem - General

DOCSIS® Cable Modem

  • 349 Topics
  • 645 Replies
349 Topics
S
The Many
Scott_SaylorThe Many
posted in Modem - General
ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

30
S
The Many
14 hours ago
V
The Many
vikingThe Many
asked in Modem - General
I can no longer restart SB6141 modem from configuration page!

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

123
plemans
Legends
15 hours ago
W
The Many
Western11The Many
asked in Modem - General
cmac3c0461c54118

I need to set up my name for my Internet and password 

92
plemans
Legends
10 days ago
J
The Many
jerx7The Many
asked in Modem - General
Cox and Arris modems - Unable to login the web portal and no internet

Has anyone had issues getting new modems to work on cox.  I have tried the G34 and SBG10 working with Cox for days ~ 18 hours on the phone finally being told modem not compatible. i have Cox complete care, technician said there were no issues with cable. It was after this that I have not been able to login 192.168.0.1 with my 2006 SBG6580. which Cox says is outdated. yes cleared cache cookies used MAC , Windows,  Chrome, Safari. ???  Thanks 

388
J
The Many
14 days ago
K
The Many
kyler4The Many
asked in Modem - General
Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

162
plemans
Legends
18 days ago
B
The Many
BrentthediscerThe Many
asked in Modem - General
Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

131
plemans
Legends
23 days ago
tactrix
The Many
tactrixThe Many
asked in Modem - General
Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

5312
tactrix
The Many
25 days ago
S
Wi-Fi Warriors
SURFboard SupportWi-Fi Warriors
published in Modem - General
Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

842322
C
The Many
28 days ago
T
The Many
Tcb008The Many
asked in Modem - General
SBG10 gives out public IP and unable to access the wifi

I reest my SBG10 and when I connect to it with ethernet it show my PC having a public ip address (72.175.x.x) instead of 192.168.x.x. also the wifi is not broadcasting.

173
plemans
Legends
28 days ago
D
The Many
DlcThe Many
asked in Modem - General
Arris TG1682

What is the most recent software update for the Arris TG1682?  I’m using it as a DOCSIS 3.0 modem for my Cox internet. 

102
S
Wi-Fi Warriors
1 month ago
K
The Many
KellyButcherThe Many
asked in Modem - General
Device Activation

I have my device all set up and I double checked with my service provider that the Internet would connect to the modem. As far as my service provider goes, I have an access to the Internet from their end. They said the Internet is activated and everything should be fine. However, I still can’t connect to the Internet and my lights on the modem are flashing blue. I set up the device using the mobile app and everything should be working yet. It is not. I tried calling customer service, but they’re only available during the weekday. At the bottom of the instructions for installation, it says that I need to use an ethernet cable and connect it to a computer. My computer does not have that capabilities nor do I have a gaming system that would allow me to do that. How do I get my Internet to work after I’ve paid for this $50 device? 

311
plemans
Legends
1 month ago
S
The Many
surfboardorderThe Many
asked in Modem - General
How to return an Arris modem purchased from shop.surfboard.com.

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem. 

301
S
Wi-Fi Warriors
1 month ago
M
The Many
ML37701The Many
asked in Modem - General
No customer support on Saturday!

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday! It’s a big lie!    

190
M
The Many
1 month ago
A
The Many
achillesxfThe Many
asked in Modem - General
Can't login to 192.168.0.1

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

1544
S
Wi-Fi Warriors
1 month ago
I
The Many
Ian719The Many
asked in Modem - General
No wifi sb6141

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss. 

263
I
The Many
1 month ago
G
The Many
GonzomanThe Many
posted in Modem - General
speedtest

I use ookla for my speedtests

51
plemans
Legends
1 month ago
C
The Many
cammyersThe Many
asked in Modem - General
Trouble using switch with SBV3202

Just replaced an aging SBG10 with the SBV3202. The two ports on the SBG were used for 1. google mesh Wi-Fi and the other for a switch. The switch ran a voip router and 3 computers. With the SBV I only get one wired port so it went to the switch. The SBV has phone so that eliminated voip router. The only change was to move the mesh system to the switch, but it now also provides Wi-Fi. Just used as a range extender with old modem. I am not able to keep the internet connection stable coming out of switch. I can reset it, unplug, replug the switch and ethernet cables and it just won't stay online. I get a few mins or an hour and the connection drops. Switch never gave me any issue with the old surfboard. Is there a setting or firmware or software that I need? Or is there a preferred switch to match with the new modem? Thanks for any help

176
C
The Many
1 month ago
K
The Many
Kim GThe Many
asked in Modem - General
Internet Modem without WiFi

I have my set-up with Arris (my old unit), Netgear WiFi 7 Router and Ooma Phone.  I need to upgrade my Internet Modem to allow for the Ooma Phone, which is hooked up to my Netgear.  Which Arris Modem would work for my set-up?

469
plemans
Legends
1 month ago
Q
The Many
QueenBee62The Many
asked in Modem - General
Coaxial Modem

Can I use a Coaxial modem as a cable free modem?

82
plemans
Legends
1 month ago
N
The Many
nhague77The Many
asked in Modem - General
can’t connect to the internet

Where is the password for connecting to the internet 

242
N
The Many
1 month ago
N
The Many
NiamhrubiThe Many
posted in Modem - General
Iam looking for a modem or a workaround to disable internet access through a CAT cable. Any suggestions?

Hi Everyone,I have a couple of years-old Netgear router and a modem supplied by Comcast. I also have a teenage son who just can’t seem to learn when enough online gaming is enough. He connects directly to the modem via a CAT cable to avoid Wi-Fi lag, which means the options in the Netgear app for shutting off access don't apply since they only control the router.Aside from physically unplugging the modem, I’m looking for a way to remotely disable his access via the CAT cable, or I’m open to getting a new modem that allows for this. Ideally, I’d like a solution that lets me control it from the comfort of my bed. It’s been a long battle, and I’m tired of trying to instill personal responsibility—I'm looking for a switch solution. Any suggestions, especially regarding managing IP addresses and router settings?

133
N
The Many
1 month ago
A
The Many
Arodgers81The Many
asked in Modem - General
How to change password

I have tried every number from the router for password HELP

211
S
Wi-Fi Warriors
1 month ago
R
The Many
RahulkahaThe Many
asked in Modem - General
cycle geez victim bhul seat book book

Vivi nichol swat no no noon

72
S
Wi-Fi Warriors
1 month ago
K
The Many
Kahardy71The Many
asked in Modem - General
arrisf290 - No internet

I previously had this modem and sparklight 8 m9nths ago and today just activated my sparklight again however the modem is saying no wifi is it my modem or my internet that is not working

151
S
Wi-Fi Warriors
1 month ago
P
The Many
papabThe Many
asked in Modem - General
Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

141
plemans
Legends
1 month ago
Terms & ConditionsCookie settings