Modem - General

I called in because I could not finish registering my g54 in the app. Was told to send in proof of purchase with the case number. Got the case number but can't recall an email address? Any idea what it is? Couldn't find it on the website. 

ever since switching from my xfinity router to this arris modem whenever im on a teams. google or zoom video call people can barely hear me its very frustrating 

We cannot connect to the WiFi system

Help

How do I change my password on an older Model # SB6183 to prevent hacking on my data plan?

Can I switch from 2.4 to5 g network on an arris an g10

Two routers...Router A (Arris TG3452A) ISP internet 192.168.0.1 No endpoints (other than Router B) connectedRouter B (tp-link Archer AX11000) Internal router 192.168.1.1 All internal endpoints connectedRouter B gets IP address from Router A Router B uses Router A as gatewayOther than Router A providing a static IP to Router B and Router B using Router A as the gateway, I can't see any way to add any further configuration to Router A that would allow for a NAT forwarder to work for Router B.  Would like to be able to add a port forward on Router A for an endpoint on Router B ,but Router A states IP address is invalid (because it's not in the same subnet).Can this be accomplished? If so, how?Thanks in advance.

Activate my device registration online

The Arris web site won’t recognize my serial Number.  

I would like to return order number 61260. Please provide me with return instructions.Robert Woodhouse

My internet provider says I need to set up the WIFI ip address for my wifi router. How do I do that? 

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0

I recently purchased the surfboard Wi-Fi cable modem, and my HP computer will not allow me to gain access to the Wi-Fi. I have to use a ethernet cable to get on the Wi-Fi network. Isn’t that supposed to be a wireless modem? Am I doing something wrong?

miking an isp included with any  modem purchased (i:e : having an ARRIS isp included with any ARRIS modem.

Mohon bimbingan nya untuk saya sebagai member baru

My WiFi recently has been having issues connecting to wifi or even just randomly dropping. I’ve reset my router multiple times, but it just seems to be worse. Not sure what else to do. Any advice with this would be greatly appreciated 

I forgot my password

How do I get internet connection after making all the proper connections to the modem?

I am not home in my modem needs to be reset what options do I have?

the Arris modem that comes with my AT&T Fiber will not properly handle port forwarding - at least not how I need it to work, so I was wondering if any Arris retail products might be compatible and yet have a more robust interface.Specifically I want traditional port forwarding that allows me to configuresource port (or range) |  destination IP | destination Port. NOT the “at&t way” where you configure the source port and then pick the destination from a list of names on the “gaming” panel.Would any Arris retail products have this capability?

I just increased my internet speed to 3000megabytes per second. What is the best Arris modem to update to my new speed

I forgot the password to my device settings.  Can't reset it. Or register it. 

I am trying to connect several households items to my internet. It has been stated that I need to use a 2.4(not sure exactly what that means).  After calling my internet company, they stated that I needed to reach out to the manufacturer of modem/router.

 I need help changing the modem password, but the app doesn't work. 

Hello,Can you please let me know the status of the below order ? I have not received any status email from the Surfboad. Thank you. Your order number is 61137 - ARRIS G34 3.1 Modem with AX3000 WiFi Router Selvam