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Modem - General

DOCSIS® Cable Modem

  • 404 Topics
  • 775 Replies
404 Topics
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The Many
BulldogThe Many
asked in Modem - General
Locked out of Account

Went online, logged in and changed paswd.  Now I can't get back in using my new password.   Password online and the app don't match.  It's a G34 modem.  Any ideas?Thanks

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STRICK2025The Many
asked in Modem - General
G34 resets 5G PW randomly

Recently did a fac reset on G34. Created 2.4 and 5G SSIDs with new pw’s Twice now, in the middle of the day, the 5G band’s pw is changed to a completely new and numeric one. The 2.4 band is the same as  when I changed it. 

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Dnj335The Many
asked in Modem - General
SBG10 Won't connect to Dell computer

HI, the SBG10 modem will not connect to my work computer. All other devices are connected without incident. I’m using the factory password and on the computer, it says the password is invalid. It’s a brand-new computer. My IT department has reset/updated all drivers. It still won’t connect. I have comcast and I’ve already called them, and everything is fine on their end. Help!

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Pattie
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PattieThe Many
asked in Modem - General
How to reset password for my login information

How can I change my password for my log in information?  I can’t seem to remember my password to get into my Arris surfboard account to see my router settings. 

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Pattie
The Many
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monarchbeachThe Many
asked in Modem - General
log of connection

how can I get a log of connection

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Wi-Fi Warriors
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esmemoThe Many
asked in Modem - General
wifi services dropping when using Appletv

It appears phone service drops when my Appletv is turned on.  Is the Appletv using more of the available WiFi ?

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phviddingThe Many
asked in Modem - General
band sharing

I need to know how to set the modem to switch from 2.4 to 5g and vice versa, to meet the demands of video cameras on my home security system

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John OrengoThe Many
asked in Modem - General
Modem not signing in

having trouble with Signing in. Name and password changed!

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Wi-Fi Warriors
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stevenrcThe Many
asked in Modem - General
Ethernet ports

What is the orange ethernet port used for on back of Arris modem/wifi unit ? 

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Wi-Fi Warriors
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D.WayThe Many
asked in Modem - General
Newby needs HELP

I have a new Qualcomm portable wifi unit.Desperately want to use it.But if I'm lucky enough to get through to 192.168.100.1. The text in the booklet that came with it, could only be ready with a very good magnifying glass. I can type in admin adminI know my SSIDBut I can't read the rest of the info to fill the boxes to set up my portable router.Can anyone help me, or do I need to forget this and get my money back???

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Wi-Fi Warriors
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rosajimThe Many
asked in Modem - General
change my password and what to know who are using my wifi?

I want to change my wifi password and who is using my wifi?

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Wi-Fi Warriors
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Lorrie AnnThe Many
asked in Modem - General
192.168.0.1

When I get to the admin page, it says I've been locked out for to many attempts. I reset the modem/router to many times I desperately need to change the password. 

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Wi-Fi Warriors
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Gage OrangeThe Many
asked in Modem - General
arris shows online but wont connect

All light show on with the 5g and 2.4g Wi-Fi lights occasionally blinking no devices get internet when connected and the Wi-Fi lights start blinking haywire anytime you attempt to connect something I’ve unplugged in and plugged it back in reset it with the button on the back checked outlets checked cables for damage and waited hours nothing works

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Wi-Fi Warriors
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GwenReedThe Many
asked in Modem - General
modem

Can I change the password to my modem? 

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Wi-Fi Warriors
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jimdaroldThe Many
asked in Modem - General
Limit Device wifi

Is there a way to limit wifi access from individual devices? 

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Wi-Fi Warriors
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Hydrolic01161989The Many
asked in Modem - General
start up

Trying to set up the cable modem but the mediacom web link the app requires me to go to don't exist 

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Wi-Fi Warriors
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bobonthecouchThe Many
asked in Modem - General
Every night my internet goes out.

Outages happen on a fairly frequent basis for a few minutes up to around an hour but, the last couple of nights it's been for around 6 hours or more.It is not my equipment.I have tried bypassing my router.Connecting the Motorola SURFboard® SB6121 modem directly to my computer.I have also tried another working modem. The lights on both modems act the same.            Green ON: Indicates power to the modem is properly connected            Green ON: Indicates a downstream (receive data) channel connection            Blue flashing: upstream (send data) channel            Not lit: No Internet connectivity            Blue flashing: computer/router is connected to the Ethernet 1000Base-T modePeriodically the lights indicate a checking sequence,            Green             Green            Green            Green flashing            Blue flashing  then returns to the combination stated above indicating no Internet connectivity.After about 6 hours or more the lights return to normal:           

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Wi-Fi Warriors
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The Many
SmedinaThe Many
asked in Modem - General
netgear nighthawk x8

I am unable to login to my router, need password?

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Wi-Fi Warriors
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The Many
Steve40th396The Many
asked in Modem - General
Where do verify modem is registered

What site can I verify registration of my product?

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Wi-Fi Warriors
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Srinivasan 1949The Many
asked in Modem - General
ARRIS modem

Under what name Arris Surfboard will appear when I connect to xfinity services

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Wi-Fi Warriors
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zerodarkthirtyThe Many
asked in Modem - General
Cable guy question + upgrade to SB6141

Two questions , unrelated. I have a single coaxial cable that runs straight into my SB6141. For a noisy exterior wiring, the cable guy insisted he had to test my modem ( it was already perfect, not broken) and then put on a splitter even though I don’t need one. I looked at the splitter model online and researched why I would need it. The  reason seems very weak. And Arris states I don’t need it. Was the cable guy creating work ( maybe billing ) for himself? I think it was all nonsense. Any reason to upgrade my individually owned SB6141 modem? Is it old? If so, any suggestions and what will I gain? Thanks for the responses and the consideration, in advance. 

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Wi-Fi Warriors
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jhereg_2025
asked in Modem - General
Need to cancel order but unable to find any way to contact customer service

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to  work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=SupportTried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.xIf anyone has any suggestions on how to cancel an order, or return an item if it is too late, that’d be super helpful...maybe an email or phone number… thank you!

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Wi-Fi Warriors
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Evelyn1983The Many
asked in Modem - General
TG1682G

I WANT TO CHANGE MY WIFI NAME AND PASSWORD ONLINE BUT I CANT ACCESS IT ONLINE AND WHEN I TRY TO RESET THE BOX THROUGH COX CABLE THEY SAY THEY CANT DO IT BECAUSE ITS HAVING ISSUES AND THEY WONT EXCHANGE IT FOR A NEW ONE. HOW DO I CHANGE MY WIFI AND PASSWORD INFORMATION ONLINE? 

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Wi-Fi Warriors
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The Certified
salubryanThe Certified
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

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Wi-Fi Warriors
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The Many
ElizabethNgoThe Many
asked in Modem - General
wifi network name and password

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you 

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Wi-Fi Warriors
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