Modem - General

I am trying to connect a device (smart bulb) and says must be 2.4 compatabile. 

I solved this issue after continued research on the internet but after hours and hours of resetting and restoring the brand new modem as advised by the surfboard chat techs. I am not good at computers at all but do know enough to follow instructions if the correct ones are given. I kept saying to the techs I felt it was just something on the modem not clicked on (or off!) but that dialogue was ignored. Too long of a story so to cut to the chase for someone else who might have this issue with their new Arris modem:Setup new modem and connected with my internet provider and everything worked and streamed just fine except calling over WiFi. Our house has a lot of trees in a rural area so we do not have cell phone service without WiFi. I knew it was the modem that was not allowing the calling over WiFi as I went to a neighbor’s home, was on their WiFi, and could make a call no problem. Thus, not my phone or my internet provider’s issue. Tech support ignored me when I told them th

How to change my WiFi password.

I am trying to connect to my 5g network. Keeps saying my username is incorrect on 10.0.0.1 login page. I checked the log in information, so not sure where to go from here. My regular non 5g network is showing on the right hand side, I just want to add the 5g. Thanks 

Connected new G20 modem/router and everything connects (TV for streaming, phone for internet use) but mobile calling over WiFi is not working. We have no phone service inside our house without WiFi calling. Mobile calling over WiFi works at neighbor’s house just fine. 

Hola cómo activo mi moderm 

I try to changed my password but when try to login, i received the name or the password are invalid. i reset the router and i try with admin/password admin/admin and only admin

ever since switching from my xfinity router to this arris modem whenever im on a teams. google or zoom video call people can barely hear me its very frustrating 

We cannot connect to the WiFi system

Help

How do I change my password on an older Model # SB6183 to prevent hacking on my data plan?

Can I switch from 2.4 to5 g network on an arris an g10

Two routers...Router A (Arris TG3452A) ISP internet 192.168.0.1 No endpoints (other than Router B) connectedRouter B (tp-link Archer AX11000) Internal router 192.168.1.1 All internal endpoints connectedRouter B gets IP address from Router A Router B uses Router A as gatewayOther than Router A providing a static IP to Router B and Router B using Router A as the gateway, I can't see any way to add any further configuration to Router A that would allow for a NAT forwarder to work for Router B.  Would like to be able to add a port forward on Router A for an endpoint on Router B ,but Router A states IP address is invalid (because it's not in the same subnet).Can this be accomplished? If so, how?Thanks in advance.

Activate my device registration online

The Arris web site won’t recognize my serial Number.  

I would like to return order number 61260. Please provide me with return instructions.Robert Woodhouse

My internet provider says I need to set up the WIFI ip address for my wifi router. How do I do that? 

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0

I recently purchased the surfboard Wi-Fi cable modem, and my HP computer will not allow me to gain access to the Wi-Fi. I have to use a ethernet cable to get on the Wi-Fi network. Isn’t that supposed to be a wireless modem? Am I doing something wrong?

miking an isp included with any  modem purchased (i:e : having an ARRIS isp included with any ARRIS modem.

Mohon bimbingan nya untuk saya sebagai member baru

My WiFi recently has been having issues connecting to wifi or even just randomly dropping. I’ve reset my router multiple times, but it just seems to be worse. Not sure what else to do. Any advice with this would be greatly appreciated 

I forgot my password

How do I get internet connection after making all the proper connections to the modem?

I am not home in my modem needs to be reset what options do I have?