Modem - General

General Cable Modem

  • 107 Topics
  • 250 Replies

107 Topics

R
The Many
RobertaThe Many
posted in Modem - General

Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

1
plemans
Rockstar!
13 hours ago
A
The Many
AB86The Many
posted in Modem - General

Intermittent Connectivity with my SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router

Hello I have ARRIS SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router and the wifi 2.4GHz always have an issue to connect, the 5G work fine and have no issues. It either won't connect or the specific wifi name not appear at all. The modem always need to be turn on and off every several days. It started happening in the last couple months and just getting worst now since I just reset the power 2 days ago. Now it needs to be reset at least twice every week and it becomes stressful all my securities devices need to be reset  each time. Please help resolve this issue.

1
S
VIP
17 hours ago
D
The Many
donnfishThe Many
asked in Modem - General

Computer slow, phone fast

The internet on our computers has gotten much slower that Xfinity says it should be.  Xfinity is blaming the modem (a 4-year-old SURFboard).  There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50).  The other computer never gets above 30Mbps.  The computers are hard wired through a switch.  The switch also connects 2 smart TVs and 2 Roku devices.  If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

8
D
The Many
22 hours ago
L
The Many
LouiseagleThe Many
asked in Modem - General

Which model

I just came back to Xfinity. Which model recommended for wifi modem w/router. Also I use VOIP for my landline.  I had an old Surfboard with two ports I plugged in my two vonage lines, one for voice the other fax. Will any of the surfboard models with model-router combo accept these inputs or does it have to be a voice model?Thank you.

2
plemans
Rockstar!
1 day ago
C
The Many
ConfortijohnThe Many
asked in Modem - General

arris SBG6700-AC firmware update

Hello I just bought a sbg6700-ac brand new I did not realize ot was so outdated is there any way to update it or update the firmware is super slow and I'm paying for much higher speeds thanks. 

3
plemans
Rockstar!
1 day ago
V
The Many
VinsmokeJesusThe Many
asked in Modem - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

0
V
The Many
1 day ago
P
The Many
patrouille123The Many
asked in Modem - General

Arris tm722g speed needed

Hi,I can’t find the specs for my Arris tm722g modem. I have a 10/100/1000 ethernet port on my computer, a 15 Mbps internet connection (through the phone/cable company), so I wonder if the TM722G is fast enough to take advantage of the 10/100/1000 ethernet port.My question comes from the fact that I notice some lags when streaming 4k videos. Computer is currently connected via LAN/ethernet.Thanks,

0
P
The Many
2 days ago
O
The Many
OmarThe Many
asked in Modem - General

Dual router/modem

I bought a mesh router/ satalite to extend the connection in our home, however because I have a dual Modem/router, I want to know how to turn off the router component side of the modem? 

1
plemans
Rockstar!
2 days ago
A
The Many
appleeimacThe Many
asked in Modem - General

DG3450/SB8200 question.

Hi! What is the model number for the power supply for the DG3450, and is there a manual for it avaliable? My ISP Uses it, but the manual they have posted, is provsioning instructions for it. Also, what “Layer” does LACP operate at on the 3.1 “bridge” (SB8200/S33/etc) modems? How would I set this up with something like a HP 3500YL Switch.

0
A
The Many
2 days ago
R
The Many
Raul sotoThe Many
asked in Modem - General

historial

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

0
R
The Many
2 days ago
E
The Many
emccThe Many
asked in Modem - General

Extended Warranty

Hi everyone! I’m considering upgrading my modem/router with an Arris product. I was wondering if it was possible to purchase an extended warranty so I can be covered in case of an issue beyond the first year. If so, how much does it cost?

1
S
VIP
9 days ago
I
The Many
IsmailThe Many
asked in Modem - General

Cannot start Arris VIP4302 when changing service plan with the provider

I hope someone can help me. I cannot have my VIP4302 start after I changed my fiber plan with the local service provider (STC Bahrain). My TV account with them is the same and I can receive it on any e-device but not by VIP4302. the device starts and asks for account number and password but then it gives me a screen “initializing”.  the screen goes on like this for days. I contacted the service provider and they told me that they are no longer provide any technical support for this device. For me it is now a junk useless piece but I like its quality. Any idea about how to make it receives from open sources?Thank you in advance  

1
S
VIP
13 days ago
R
The Many
rebrunchileThe Many
asked in Modem - General

Connecting Arris VIP5342W to Home Theater

Is this possible?My tv lacks the necessary optical or digital outlets so I want to connect my 5342W set-top box to the home threater, but connecting the HDMI via a splitter doesn’t seem to work. Is there some way of setting the box’s audio output so it will work?

7
R
The Many
14 days ago
B
The Many
BDannemillerThe Many
asked in Modem - General

wifi printer connectivity

My Brother HL-L2360DW won’t stay connect to my Arris DG3270 Moden/Router via Wifi

2
plemans
Rockstar!
22 days ago
R
The Many
redkeezahThe Many
asked in Modem - General

change ivp4 / DHCP ip

hi,i think my ip has been restricted on a few websites, i went on my router website and was wondering if there was a way for me to change my router’s ip myself? it has done it once or twice on its own and i was wondering if i could control it at all and rerandomize it or reroll it i guess or if i have to call up my isp.

1
S
VIP
22 days ago
B
The Many
BRMeminThe Many
asked in Modem - General

Port forwarding doesn't fix my PS4's NAT type

I have an Arris TG2482A modem in my house which I have been using for quite a while now. I like to play multiplayer games on my PS4 and at first I didn't have any problems with it; I'd get a NAT type 2 or moderate. But overnight my NAT type changed from moderate to strict, and now I can't play most online games anymore. I tried enabling UPNP and port forwarding but to no avail, I still have get NAT type strict. As far as I can gather, port forwarding should be enough for me to get NAT type moderate. Does anyone know what else I can try? I also tried activating DMZ for my PS4's IP address band that unfortunately didn't work either. 

1
S
VIP
22 days ago
C
The Many
ChrisGaddThe Many
asked in Modem - General

Bonjour / mDNS on TG3492LG-ZG

I’m struggling to connect a new camera to my home system. The camera manufacturer’s support team thinks that it could be due to Bonjour / mDNS being blocked. Can anyone confirm whether this could be the case? If so, how can I unblock it?

2
C
The Many
23 days ago
J
The Many
Joeyd215The Many
asked in Modem - General

Modem

How can i update my modem?

1
plemans
Rockstar!
26 days ago
K
The Many
Kun imosThe Many
asked in Modem - General

problem with user name password

Hello , i can't login the username and password aren't "admin" and "password".Where can i find the serial number ?Thank a  lot 

1
plemans
Rockstar!
26 days ago
R
The Many
rcraiglistThe Many
asked in Modem - General

Arris Surfboard SBG6700-AC

My modem one day lost connection to the internet.  On my phone it says connected without Internet access.  Xfinity is able to see my modem but my devices (TV, cell phone, computer) are not able to get internet connection.

1
plemans
Rockstar!
1 month ago
E
The Many
ewoThe Many
asked in Modem - General

Comparable Arris Modem/Router to the Arris/Xfinity TG3482G

I’d like to know if someone could answer this question, Which Arris Router/modem is comparable to the Xfinity Xfi Arris Group, inc. TG3482G Router/modem, or Xfinity’s Gateway rentable router modem combo? Similar specs, etc.?Thanks

1
S
VIP
1 month ago
M
The Many
mbsusa1The Many
asked in Modem - General

SBG7580 as access point

How do I use my SBG7580 as an access point

1
plemans
Rockstar!
1 month ago
Umrk
The Many
UmrkThe Many
asked in Modem - General

Is there an upgradable cable modem out there?

According to a SB6190 related post, the firmware on a SB6190  DOCSIS 3.0 cannot be updated or upgraded to  DOCSIS 3.1. Therefore, before I (waste) spend any more $$$, I’d like to know if the firmware for any currently available SB  DOCSIS 3.1 cable modems are capable of being updated by the user, NOT the ISP? I already have strongly negative feelings for the ISP I am subjected to, and would like to remove as much control  they have over my hardware, at least until a competing ISP is available in my area.TIA,Umrk.

3
plemans
Rockstar!
1 month ago
L
The Many
latest_is_the_greatest_usuallyThe Many
asked in Modem - General

Identifying latest firmware for modem

Is there an official publicized place by Arris that states what the latest firmware version is? Specifically, I have a Surfboard SB8200. What is the latest software/firmware version for the SB8200 modem? I understand that it is the responsibility of my ISP to update the firmware of my modem. However, I would like to know what the latest version is so that I can keep my ISP honest and accountable.

1
plemans
Rockstar!
1 month ago
D
The Many
dw101146The Many
asked in Modem - General

going to buy new modem/router question

Currently I am renting a Arris tg1682g from Xfinity.  I have a 400 Mbps line from Xfinity and I am not, nor plan on  using the two voice channel available on this modem/router.  My internet usage consist mainly streaming for two smart hi-def TVs and two phone WiFi.  Since I am renting this device, I can't add a VPN to the router, because they (Xfinity) won't give me the device admin password.  So I am now looking to buy my own device and return the rental.  After researching into a replacement modem/router, it looks like a Arris G36 model seems to be the latest/best for me.  Do you agree?  You have something better?

1
plemans
Rockstar!
1 month ago
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