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Modem - General

DOCSIS® Cable Modem

  • 380 Topics
  • 718 Replies
380 Topics
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ats1008The Many
asked in Modem - General
sbg6782-ac docsys 3.0 certificate expiration date

Xfinity rep said that my service will be cut off on 4/1/25 because my certificate will expire. True or not true?

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Danny DThe Many
asked in Modem - General
How to deactivate my account please

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please....

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plemans
Juggernaut
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BamaLawThe Many
asked in Modem - General
Cable Modem Routers

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response

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Wi-Fi Warriors
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yanmailThe Many
asked in Modem - General
Arris CM3500 dimensions or 3D CAD file?

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

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salubryanThe Many
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

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Smores114The Many
asked in Modem - General
Charged for Returned Item

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item. I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

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Wi-Fi Warriors
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RichmarkoThe Many
asked in Modem - General
No internet

Modem does not appear to be powered up. No lights on modem. No internet. Last night we had some power outages. Could that have caused the problem? What do I do? Any help appreciated, Rich Markovich

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kwoolfendenThe Many
asked in Modem - General
DOCSIS 3.0 Cable Modem &WI-FI Router

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible Surfboard DOCSIS 3.0 ( SBG6950AC2 ) Any thoughts would be grateful

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LesterFish2213The Many
asked in Modem - General
Changing name and password

I can’t log in on the central app. Can I start over? I’m finding this whole thing very confusing

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Wi-Fi Warriors
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georgeandebloisThe Many
asked in Modem - General
need to access firewall settings

How do I access firewall settings to remove firewall so that LTE Network extender will work

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Wi-Fi Warriors
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youngjjjmThe Many
asked in Modem - General
Docsis 4.0 and Wifi 7

With the top end modems and routers you have available for gaming if I buy a new one now will I be able to update them to Docsis 4.0 and Wifi 7? Or will I have to buy a new one again when Docsis 4.0 comes out soon?

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plemans
Juggernaut
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nrapp10The Many
posted in Modem - General
mod

Just moved into a house, there is an arris box model vap3400 how do I find out the password

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plemans
Juggernaut
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srtopoThe Many
asked in Modem - General
customer Service is nonexistent.

Why can't you ever get in touch with a live person? Even the artificial Intelligence is always unavailable.

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plemans
Juggernaut
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ToastyThe Many
asked in Modem - General
ARRIS 56FD change wifi name

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved. When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here…

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Wi-Fi Warriors
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soprahThe Many
asked in Modem - General
Disposal of Arris VIP2262v1

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping.

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LoveMyLab
Guardians of the Gateways
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jmmedcThe Many
asked in Modem - General
Recommend a Gateway

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!.

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leoarthur
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leoarthurThe Many
asked in Modem - General
Enhancing Home Network Performance with Hybrid Cloud Solutions

Hello everyone! I’ve been researching ways to improve my home network performance and came across the concept of hybrid cloud technology. I currently use the SURFboard G36 modem and have been pleased with its performance for streaming and gaming. However, I’m interested in optimizing my setup even further with a hybrid cloud approach. I’m thinking of leveraging cloud storage for less-sensitive data while keeping more critical resources like gaming servers and my home automation system local for faster response times. A configuration could offer a perfect balance between local control and cloud scalability, allowing for both secure access to my data and easier management of connected devices. Does anyone here have experience setting up hybrid cloud configurations with SURFboard devices? I’d love to hear any tips or recommendations, especially concerning how well the system handles remote management, security, and overall performance. I’m also considering using the SURFboard mAX® Wi-Fi 6

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Wi-Fi Warriors
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arcticcoreyThe Many
asked in Modem - General
As a small ISP / CATV provider how do we get current firmware releases for SB modems

Hello, We need to know how we go about getting current firmware images for our SB modems. We are a small CATV provider who uses CASA vccap for a CMTS. We own our own DOCSIS provisioning system, so we need to add current SB modem firmware to our modem firmware server. We switched from Touchstone modems to Surfboard modems as Touchstone no longer exists. we are mostly using SB8200’s and SB8300’s but we do have some other models CheersCorey

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Wi-Fi Warriors
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Johnmc87The Many
asked in Modem - General
sbg10

I’m locked out of the surfboard apps and 2.4 won’t work?

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Wi-Fi Warriors
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static1The Many
posted in Modem - General
what to do?

Good day, ISP is Cox, 1.25 TB, 500MBPS Equipment in use Arris sb8200 cable modem Arris D3.1 phone modem Need to replace a Netgear wifi router Renting the panoramic technicolor #CGM4331COM from Cox and would prefer to own my set up. Thanks in advance for your advice/replies!

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Wi-Fi Warriors
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traverblvdThe Many
asked in Modem - General
SBG6580 factory passcode does not work after hard reset several times...

I bought this SBG6580 on ebay and could not get it to work for due to “invalid passcode”. After hard reset, the default passcode still does not work. How can I get a valid passcode for this to work?

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Wi-Fi Warriors
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Andrew1620The Many
asked in Modem - General
Arris SBG7600AC2 No wired internet

After a recent Xfinity outage I am unable to connect to the internet using my desktop which has an ethernet cable plugged in the back of the modem. I can connect wirelessly on my laptop. I have tried two different desktops, three ethernet cables and all four sockets in the back of the modem. The error message on the computer is that the device does not have a valid IP configuration. I have reset the IPv6 and IPv4 addresses automatically, and also typed them in manually but the computers still cannot identify the modem. Thank you

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PaulybemThe Many
asked in Modem - General
SBG10 not conneted

I’m having a hard time getting my router to connect back to my TV. It says that it has a strong signal but is disconnected from the Internet. Not really sure how to get that fixed. I have connected my hotspot to my TV and that works, but even hard wiring Into the modem is not working

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Wi-Fi Warriors
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lewThe Many
asked in Modem - General
Need to cancel order

Hello, I need to cancel an order I placed. Also, it is ridiculous that I have to make a forum post to get support. The support site only allows you to use the contact methods if you have the serial number. I obviously don’t have the serial number because I don’t have the product and don’t want to receive the product. There should be a support number on my order page to get support for the order I placed.

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plemans
Juggernaut
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The Many
rliscoeThe Many
asked in Modem - General
Is there tech support one can speak to on the phone?

Is there tech support you can talk to on the phone

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Wi-Fi Warriors

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