Modem - General

General Cable Modem

  • 150 Topics
  • 308 Replies

150 Topics

U
The Many
UncleAlThePalThe Many
asked in Modem - General

IOS APP won’t finish connecting

I have G34 all set and running. Now app won’t connect any more. My iPhone app goes all the way to linking to wifi then can’t communicate. Went through this before and support had me factory reset. Don’t want to do all that work again just to make app work correctly.

0
U
The Many
3 hours ago
C
The Many
charlenehamThe Many
asked in Modem - General

DG9450

I have an Arris DG9450 wondering if there is a mobile app for this one? I was unable to find one that included the DG9450. I apologize if there's already a question posed that answers my question. I'm new. I'm sorry I couldn't locate an answer.

1
S
VIP
1 day ago
M
The Many
MrMarkSHThe Many
asked in Modem - General

SBG8300 "WAN over Ethernet?"

I just noticed my new SBG8300 has a setting on Ethernet port 4 to turn on “WAN over Ethernet.”  Does this mean I could connect this to a second router (elsewhere in the house) and connect to it as a separate network with internet connection?

0
M
The Many
5 days ago
W
The Many
weillynThe Many
asked in Modem - General

NVG448BQ VDSL Configuration Not Working

Hi, folks, I’m trying to set up this model of modem for a VDSL service and while the modem acknowledges that it is a VDSL2 connection when set to automatically detect, it never connects to the internet. I have sync but no connectivity. Light status is as follows: Power greenGlobe redWave 1 greenWave 2 offWifi green All lights are solid. I am using PPPoE to connect. Any help you can provide in setting up this connection would be greatly appreciated. We have tried other modem brands on this same VDSL connection with no issue, so it’s not the line.

1
Where the Wild Pings Are
Cable Modem Commandos
7 days ago
C
The Many
caseyjewelsThe Many
asked in Modem - General

router seems to be blocking my GE appliance connection

I just purchased a GE air conditioner and  I'm unable to connect it. My Wi-Fi is showing up but the air conditioner is not showing up in the cloud. After going through all the troubleshooting steps with the company ,they told me that it appears that the security settings on my router or the router itself is blocking the connection. I switched it to wpa/wpa2 and it's still not working. Any ideas?

4
C
The Many
9 days ago
L
The Many
larryochs5557The Many
asked in Modem - General

arris sbg6580 - replace or something else

I have had this sbg6580 for years now and has been good except range.  We had an extender that helped but when the painter came they lost it.  So, I was looking to replace the extender and called COX. I did a speed test while I was at it and even though COX had download speeds up to 150 mbps. I am getting 50.  Also, I cannot get wifi reception even 30 feet down the all.    As for the speed, COX is saying modem. I doubt that. So, now I am trying to figure out should I just get extender(s) or should I get a new modem/router and possibly extender. The house is only 2500 square feet (2 stories).   Any assistance/advice appreciated.

2
plemans
Survivors
9 days ago
C
The Many
cwinterThe Many
asked in Modem - General

trouble with the website to set up network

Whenever I go to the Arris website 192.168.0.1 to change my passwords, it says the website has an outdated security configuration and that it’s not a safe connection because people can see my password. What should I do about this?

1
J
The Many
10 days ago
D
The Many
dvonjrThe Many
asked in Modem - General

AX3000

Can I use a range extender with my new cable modem

2
D
The Many
10 days ago
D
The Many
dvonjrThe Many
asked in Modem - General

Default network ssid

Can I rename the default SSID to the one I want  

1
S
VIP
10 days ago
L
The Many
LandersonThe Many
asked in Modem - General

Bgw210-710

How do i add VPN?  I would like to be able to access my internet when I travel out of state.

1
S
VIP
12 days ago
J
The Many
JoeBidenThe Many
asked in Modem - General

Downstream Power Level

Hi Everyone,I recently have been very slow downloading.  Takes forever to just load a Roku channel.  I called my provider Comcast and they all looks good on their network.  I read an article on how to get into my modem.  I checked the Status page and Activity Log and all looked good.  I checked the Signal page and everything looked good except the Downstream Power.  The article I read said it should be between -15dBmV and +15.  It was showing 1dBmv across all channels.  It said try to refresh page but I didn’t know how to.  My question is this.  Does this power level come from my service provider and why might it be so low.  I am thinking this is why my download speed is low.  Thanks

4
J
The Many
14 days ago
K
The Many
kahalsteadThe Many
asked in Modem - General

Arris SBG 6700

I bought a Netgear mesh Wi-Fi extender and the router keeps disconnecting every couple of days. I’ve called and spoken to the extender customer support and they have helped me set it up twice. Within a couple of days it disconnects again. I’m now looking to see if something needs changed with the router? Or do I just need to buy a newer router?

1
plemans
Survivors
18 days ago
K
The Many
Kim SearlesThe Many
asked in Modem - General

SBG7600 signal levels

My signal keeps dropping.  How do I resolve this.  

1
plemans
Survivors
20 days ago
R
The Many
rafapalThe Many
asked in Modem - General

Can't change IP address To 192.168.1.247 Model SBG6782HH

Hello. We are trying to set up our Cable Modem LAN settings to an IP 192.168.1.247 but we can notchange it. Receiving error messages.Could somebody please show it work or send a link to an advanced user manual for this model. Thanks.

2
R
The Many
21 days ago
F
The Many
fcbhd88The Many
asked in Modem - General

modem stopped

Looking for a live chat so I can get this modem running again  

1
plemans
Survivors
23 days ago
R
The Many
RaulieThe Many
asked in Modem - General

running lights

Can the running lights of modem TG2482A be dimmed?

1
plemans
Survivors
24 days ago
J
The Many
jforestThe Many
asked in Modem - General

Event Log errors

I am getting multiple errors No Ranging Response received - T3 time-out;CM-MAC=f8:79:0a:20:09:a9;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;along with periodic MTA PROV: Failed.I have a T25 directly connected to cable from wall with SN: 25x5 j356 9201 669Comcast has visited multiple times and says speed to the modem is 800+ The modem is connected to eero 6 gateway.  I am constantly getting connection interrupted on laptop and download speeds < 100. Are these messages related or is there any compatibility issues with eero or settings I need to change. 

3
plemans
Survivors
27 days ago
S
The Many
SAKThe Many
asked in Modem - General

Surfboard issue or Xfinity?

I own a Surfboard SVG2482AC, getting downloads around 200 but xfinity plan should go up to 1200 mps  . I have no issue with service but am clearly overpaying for service I am not receiving. Xfinity is blaming the modem (it is 3.5 years old) saying I should use their modem as they will always keep it updated. How do I know if it really IS my modem and if I should purchase a new modem, or if it is their service?  I only discovered this issue when trying out Verizon 5G service and comparing speeds online, so I do not know if it has always been this speed or not. (disclaimer- This was put in by our builder/tech division and I am not super techy so please explain to me like a toddler :)

4
plemans
Survivors
28 days ago
G
The Many
guitarman0289The Many
asked in Modem - General

changing password on my router

how to put a user name and change the password on my new router

1
plemans
Survivors
1 month ago
M
The Many
MeetmeattheriverThe Many
asked in Modem - General

arris surfboard SN6141 cannot access modem logon

Hey folks , I can’t access my modem login when I type it into my browsers address bar my browser says “site not secure” and won’t let me proceed. Any help I can receive is greatly appreciated!

2
TechRep
Button Mashers
1 month ago
H
The Many
HappycrafterThe Many
asked in Modem - General

Surfboard G54

Will the new Arris Surfboard G54 that is coming out soon be compatible with Comcast/Xfinity?Thanks.

1
TechRep
Button Mashers
1 month ago
SURFboard_Big_Kahuna
The Many
SURFboard_Big_KahunaThe Many
published in Modem - General

Scan Devices in SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem.  By tapping the Network menu on the Home screen, Fing performs a one-time network scan of your home network and provides details of the online devices such as the device name, brand, model, IP, and MAC address.  For full details of the network and advanced tools, you can sign-up for a download link of the Fing Desktop to install on your PC free of charge.   

1202
S
The Many
1 month ago
J
The Many
JoeDeniroThe Many
asked in Modem - General

SVG2482AC problem

Just reset my parents SVG2482AC modem, after I reset it I saw both 2,4 and 5 g bands listed on my phone and I selected the 5g band and enter the password listed on the router but then a screen pops up forcing me to name the device and enter in a password, and the 2.4 band disappears- this is a problem bc they have a JAM Wi-Fi speaker that only operates on the 2.4 band so I need to be able to switch bands. I have an Arris G34 modem myself that lets me switch bands easily when I need to, it also didn’t force me to rename the device and create a password if I reset it, which I do often. Is there a way to fix this on the svg2482?

4
J
The Many
1 month ago
G
The Many
galactic25The Many
asked in Modem - General

Update firmware for Arris SBG6580-G228?

Hello, I am having intermittent wifi connectivity problems with my iphone 14 Pro. It will connect at times, and then a few hours later will disconnect on it’s own, and it’s not related to where I am in the house. When it disconnects, there is no way to reconnect it, by forgetting the network, nor restarting phone. A few hours later, it will come back on on its’ own. This issue has survived a reset of network settings, and a reset of the phone to factory settings as well. No other device on the same wifi network is having any issues with connectivity. I called Apple and they said I need to update the modem/router firmware. I looked on the webpage settings for the modem/router, and it tells what the firmware is, but there is no option to update it. Does anyone know what the problem could be or is there some type of update to the firmware?

2
plemans
Survivors
1 month ago
D
The Many
DmV1000The Many
asked in Modem - General

My router will not communicate with a Spectrum modem

Hello…I have an Arris Surfboard SBG6700-AC router that I am trying to use with a Spectrum modem. It does not seem to be communicating with the modem and Spectrum Tech support confirmed this was the issue. Is there anything I can do to make this happen? Any help would be greatly appreciated. Thank you. 

1
plemans
Survivors
1 month ago
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