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Modem - General

General Cable Modem

46 Topics
124 Replies

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46 Topics

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Biot-SavartFish

asked in Modem - General

S33 cannot access webmanager after switching to this modem from a netgear cm1000

so i just bought this modem today and activated it with spectrum. previously i had a CM1000 modem from netgear. since i’ve switched to this modem, i cannot access 192.168.100.1 unless i connect directly to the modem with my laptop and a lan cable. before, when i had the other modem, i could access the same address with no problems. what could be causing this? when i type in the 192.168.100.1 address, the page just says timed out

1 month ago

ladybug692Fish

asked in Modem - General

This site can’t provide a secure connection192.168.0.1

I keep getting this error so that I cannot log into my router. I have tried Chrome, Firefox, Edge, and Opera and get the same message on all. I have cleared my browser, checked the time and date, restarted the router (several times) with no luck.This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHHide detailsUnsupported protocolThe client and server don't support a common SSL protocol version or cipher suite. I have been told it is a problem with the certificate. Does Arris have a new certificate that can be installed?

1 month ago

keith2002aFish

asked in Modem - General

DG860a Wirh Blinking Ethernet Ports

I am using a Arris DG 860 a modem with spectrum Internet. Yesterday I had no Internet access, and when I went and checked the modem, I noticed that all four ethernet ports on the back were blinking yellow. I tried a variety of different things. I’ve powered it down and power it back on again same thing happens. I’ve powered down and power back on again without anything connected to it, such as the co-axle or any ethernet cables. Same thing happens after it restarts about three or four maybe five minutes it starts blinking again. it starts blinking again. I’ve tried wiring it directly to my computer without anything else and try to use the administration futures to see if I can get into the box or the modem and I can’t. It seems like. has anybody ever had a problem with these four blinking ethernet ports and is there anything I can do to stop it from happening? I have done the reset multiple times and nothing seems to work. I’m stuck there and I believe that that’s the cause of me not b

1 month ago

chtrichFish

asked in Modem - General

SB6141 can't get update - keeps rebooting

My SB6141 keeps rebooting a few times a day. I’ve called my ISP to make sure it’s not something on their end and they said it looks like the modem is trying to get an update, fails to get it and then reboots.Once it reboots everything works great. Speed is fine and all lights are normal.Any advice on how to get the update to finish or cancel the process completely so the modem stays up?Thanks!Logs below:TimePriorityCodeMessageOct 26 2022 08:27:173-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f6:b9:1e;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:16:373-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:f6:b9:1e;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:394-ErrorC701.0DBC-ACK not received;CM-MAC=10:05:b1:f6:b9:1e;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:375-WarningU102.0TCS Partial Service;CM-MAC=10:

1 month ago

Sue.KohFish

asked in Modem - General

Arris rac2v1a network specification

Hi All,I have a ARRIS rac2v1a, and there is a strange phenomenon which I suspect that it is an implementation error.When an iPhone has connect to ARRIS rac2v1a, checking the wireless sniffer air packet, I realized that in the Beacon Frame, there will be times where Robust Security Network Information Element (RSN-IE) is missing. The Router is operating in WPA2 protocol.Is there any software staff here that could help to clarify this?Thank you.

1 month ago

den24601Fish

asked in Modem - General

New ASBV3202 Installation IP address?

I will be installing a SBV3202 modem with Comcast soon. I see the modem’s IP is 192.168.100.1 but my home network is 192.168.1.x range. Is there a way to change the SBV3202 to 192.168.1.1? I do not want to change my home network to match the modem.Thanks,Dennis

1 month ago

CastielFish

asked in Modem - General

Arris DG9459 question

I’m just wondering what chipset this modem is using. I’m guessing it is Broadcom but I can’t seem to find any information online about the chipset. edit: I meant to say Arris DG9450 sorry if this caused confusion Thank you.

1 month ago

satuthillFish

asked in Modem - General

DG3450 User Manual?

I am looking for a full user manual for the DG3450 Digital Gateway Modem -- which my cable provider/ISP (Sparklight) just installed in my house. I have searched every nook and cranny of the ARRIS web site and there is no reference to the model number. On the web there is exists draft copies of a User Guide but it does not cover topics like Port Forwarding or DynamicDNS setup. Someone at ARRIS must know about this product.

1 month ago

rbleisteinFish

asked in Modem - General

G36 2.5gb port will not connect through a switch

I am trying to expand the single 2.5gb port on my G36 modem and not having any luck getting it connected to any devices when going through a multi-gigabyte switch. I first tried the TP-Link switch (TL-SG105-M2) which has five 2.5gb ports, and that did not work so i shipped it back and ordered the QNAP switch (QSW-2104-2S) and that did not connect either. It’s very basic troubleshooting, when any device is connected to the G36 2.5gb port directly there are no issues. But if i connect the G36 2.5gb port to switch and then try to connect devices to that, they do not connect. Also, the 1gb ports on the G36 do not have an issue connecting to any devices eitherdirectly or through the switch. The connectivity issue only occurs with the G36 2.5gb port going through a multi-gb switch, such as the two i mentioned above.Anyone else able to connect the G36 2.5gb port to a switch with 2.5gb ports, successfully?QNAP has been great trying to help me troubleshoot but attempts to get Arris support

1 month ago

plemansMalibu

asked in Modem - General

Docsis 4.0

With xfinity starting the rollout of docsis 4.0 (or starting shortly), does Arris have anything docsis 4.0 in the works or in testing? I’ve been involved in beta testing before and seems likes its pretty beneficial with these new iterations of technology to test their backwards compatibility on the 3.1 technology in the wild. Probably under NDA so can’t be talked about but figured I’d ask. https://techblog.comsoc.org/2022/09/09/comcast-to-roll-out-docsis-4-0-and-multi-gig-speeds-in-2023-fiber-not-fwa-is-the-real-competitor/

2 months ago

GuerreraFish

asked in Modem - General

How can I update my firmware on my DOCSIS modem?

How can I update the firmware on my modem?

2 months ago

CIdom10Fish

asked in Modem - General

Arris router login

Hello, I have an Arris router given to me by my ISP. I have factory reset the router and tried to log into the router through the default gateway, but no combination of passwords I have found online will allow me to login. I have tried every combination of “admin”, “password” and just blanks possible. Please help! I am trying to port forward

2 months ago

larryFish

asked in Modem - General

what does Event log id numbers mean

what does Event log id numbers mean. I see the numbers but no not know what they mean.

2 months ago

Bill KreamerFish

asked in Modem - General

192.168.0.1 login problem: Chrome/Edge Can’t provide secure connection; unsupported protocol etc.

After going in circles looking for a solution to the “security” concerns of Chrome and Edge that result in not allowing a 192.168.0.1 login, I finally tried old Internet Explorer ("C:\Program Files\internet explorer\iexplore.exe") and Voila! Apparently, Chrome/Edge substitute https in place of http - it’s a “feature.”(Microsoft may discontinue Internet Explorer in future but some other browsers also may work)

2 months ago

kli1000Fish

asked in Modem - General

SBG8300 - drops internet connection and I have to reboot once a week

I have an SBG8300 modem/router connected to Cox cable. Last year it was working completely fine. Then I moved it to a new house - same Cox cable - but had to buy an aftermarket power cord from Amazon.Now the internet drops once a week and I have to reboot the modem (unplug and plug it back in) in order to get connectivity back up and running.Any ideas? Is the unit overheating? Is the aftermarket power cord causing issues? The modem/router is roughly 1.5 years old and for several months, wasn’t even being used.Thanks!

2 months ago

kli1000Fish

asked in Modem - General

SBG8300 - drops internet connection and I have to reboot once a week

2 months ago

watcher00090Fish

asked in Modem - General

How to get shell access into a 3800HGV-B Router

Folks, I was wondering, is there any way to get shell access into a 3801HGV-B router? We have a 3801HGV-B in our household and it has started to malfunction a little, with devices disconnecting from the network at random times. I was thinking perhaps I could access a shell inside of it so that I can troubleshoot it myself. Does anyone know how to accomplish this? See the attached image for more information about the system.Router System Information

2 months ago

HelloFish

asked in Modem - General

wifi Lights not on Modem

The only light on my modem/router which turns on is the power light, The wifi lights do not come on and when Iook at the username “network” it said that it is out of area even though it is in the same room and has always worked previously. Modem/router is Arris Model TG 1682G. Operating system is Windows 11. How can I get internet back and the lights on the modem/router turned on?

2 months ago

WolfyFish

asked in Modem - General

Possibly,not supported?

In Australia,we “Have to use”, your CM8200B, Cable Modem, which we are not allowed access to. ie,no possibility,of improving performance. I, for 1, find this un-acceptable! Any idea’s, onhow to fix this problem?

2 months ago

guyygartyFish

asked in Modem - General

VOIP on SBG6400

I have been running Vonage VOIP with no problems for a few years. Recently it has stopped working and seems to be an issue with the firewall blocking ports 5060/5061.VOIP works with firewall set to low, but not any of the higher settings.I have tried port forwarding which worked for a few days and then stopped working.Any suggestions on how to unblock those specific ports at a high firewall setting?guy

2 months ago

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