Modem - General

General Cable Modem

  • 226 Topics
  • 435 Replies

226 Topics

B
The Many
bastienCThe Many
asked in Modem - General

how to find my password

Hi, I’m trying to enter my WiFi interface to allow my repeater since I cannot connect it to my new WiFi network. The name is “admin” but I cannot find out what is the password I should use. Can you help please?

8
M
The Many
9 hours ago
L
The Many
liltrezgmaboyThe Many
asked in Modem - General

i want to get internet with you guys but i dont know how to get a wifi box

My friend recommended me to you guys but i don’t know how to start service with you guys 

0
L
The Many
13 hours ago
S
The Many
SeinbinderThe Many
asked in Modem - General

tm3204 optimum

I would like to purchase Tm3402 for optimum telephone and internet new and cannot find it anywhere. 

4
plemans
Survivors
1 day ago
R
The Many
replacement55The Many
asked in Modem - General

SVG2483AC not working

the SVG2483AC unit is not working. lights flashing but no internet. I have an extended warranty I  checked my warranty status and wouldn’t you know it. it doesn't recognize my serial number. only had the unit a 3 months. so basically not a happy shopper here. need some company help on a replacement unit. 

3
R
The Many
1 day ago
E
The Many
eric the bikerThe Many
asked in Modem - General

switch my surfboard from 5.0ghz to 2.4ghz

I have a SBG7400AC2 cable modem and right now it is at 5.0 ghz but I need to switch back to 2.4ghz because of a Wi-Fi enabled thermostat only will work with the slower speed.

1
plemans
Survivors
1 day ago
K
The Many
Kissie1979The Many
asked in Modem - General

wifi password

I want to change the wifi password. i just brought the Arris surfboard AC19000Mbps how can i change it?

2
plemans
Survivors
1 day ago
M
The Many
mlaufer28The Many
asked in Modem - General

Arris BGW210 Command Line

Is there command line access on the Arris BGW210?

1
plemans
Survivors
2 days ago
T
The Many
ThisisridiculousThe Many
asked in Modem - General

Wi-Fi password for SB6141

My sb6141 WiFi password is not working. Why and what is the fix?

1
plemans
Survivors
2 days ago
K
The Many
kdsmith23The Many
asked in Modem - General

No internet

Why is all my lights blue and on but when I login to my account to see, it says that my internet is not connected?

2
plemans
Survivors
4 days ago
A
The Many
Ahack90The Many
asked in Modem - General

DG3450

So this router was purchased only a year ago, now its consistent problems. All of a sudden within the past week it kicks off every device on the network, then restarts, then kicks everything off every 15-30 minutes. Theres only about 7 devices. The device will not show me any logs regarding why it's doing this.  I restarted the router wiping previous settings and set it up again. This corrected the problems for about 1 day. It started happening again, I reset it again, this time it hasnt corrected the issue. What's upsetting is I see arris doesnt support this router/modem. Personally I think if you arent going to support something or plan to discontinue support for a device within a year it shouldnt be sold.  

1
plemans
Survivors
5 days ago
A
The Many
Al the EditorThe Many
asked in Modem - General

Need help choosing a router for our Smart Thermostat

Greetings! Our HVAC Smart Thermostat requires a “2.4 & 5 GHz, EERO, 2-address” router. Service Electric recommends “Docsis 3.1.” The HVAC tech says it must provide the two frequencies on separate addresses. I’m not able to sort through all the models to find the right one. Any suggestions? Thank you!

4
A
The Many
8 days ago
P
The Many
PizzathemomThe Many
asked in Modem - General

SBG10 How do I change network name and password?

I really, really want to change my network name and password. Where do I do this? Specifically.

1
S
VIP
9 days ago
H
The Many
HaydeniThe Many
asked in Modem - General

SBG6700-AC cannot log into modem and hard reset default password and username not working

i cannot log into the modem online. I have hard reset multiple times and the default username and password are not working

3
S
VIP
14 days ago
S
The Many
SchroemeThe Many
asked in Modem - General

brightspeed capability

Trying to activate my modem to work with Brightspeed internet. Need help. 

2
S
VIP
15 days ago
C
The Many
chefekwallThe Many
asked in Modem - General

Removing Devices

How do I remove devices from my router that I don’t want connected. 

1
S
VIP
15 days ago
C
The Many
chemicalscottThe Many
asked in Modem - General

cannot login to modem/router

I cannot login to my router. I enter admin and password on the router and I get an error message that my credentials are not good. Is there a workaround? I would like to change our network name and password. 

4
S
VIP
15 days ago
B
The Many
BUZZBOILERThe Many
asked in Modem - General

Benefit of upgrading SBG6782-AC

I no little about modems and routers just curious if my existing surfboard (SBG6782-AC) is outdated and any suggestions on an alternative and what would be the bennefits of upgrading .PS: I have infinity cable so my existing router/wifi is compatible .

4
plemans
Survivors
17 days ago
A
The Many
ArlenThe Many
asked in Modem - General

TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

1
plemans
Survivors
21 days ago
F
The Many
francescaccThe Many
asked in Modem - General

Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

2
F
The Many
23 days ago
U
The Many
unyangThe Many
asked in Modem - General

Password for TM3402A

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

1
S
VIP
23 days ago
D
The Many
dscullyThe Many
asked in Modem - General

Changing wifi name - Admin/password incorrect?

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

3
S
VIP
23 days ago
W
The Many
Walshdavis2005The Many
asked in Modem - General

no internet

The online light will not co.e on and says no internet connection we unplugged it and reset it still nothing! Frustrating 

1
plemans
Survivors
23 days ago
A
The Many
amirtkThe Many
asked in Modem - General

VAP3400 Default web login user and password

Dear Arris team,Appreciate your support inform me default username and password for web page login VAP3400 AP,Thanks

1
S
VIP
27 days ago
A
The Many
AlbankerThe Many
asked in Modem - General

printer disconnect

My sbg6700ac modem router has always disconnected from various brands of printers,c printer is only 3 ft away ..thanks 

1
S
VIP
29 days ago
R
The Many
ramblnmnThe Many
asked in Modem - General

Cable modems with 3 or more telephone lines - TM804

Hello All,Right now in my home I use Optimum cable service.I also have 3 phone lines and at one time Optimum gave me a Arris's modem ( i believe it was TM804) so I had one modem for all 3 different numbers.I was wondering if Arris makes an up-to-date cable modem with the newest technology that would work with my service and supports a least 3 phone ports as well.Any help would be appreciated.Ken 

3
plemans
Survivors
30 days ago
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