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Modem - General

General Cable Modem

261 Topics
488 Replies

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261 Topics

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FreemanThe Many

asked in Modem - General

selinbThe Many

asked in Modem - General

Arris Surfboard sbg10 - Cables are not working.

Hello,I got arris surfboard cable modem from target but now cable is not functioning, i ask them if they are selling but they told me reach here for help. Can you provide a service for that.

4 days ago

elenapifferiniThe Many

asked in Modem - General

how to update my modem without router?

I only have a modem but no router, and I use ethernet. How to update my equipment? I’m cox

7 days ago

Kathya100The Many

asked in Modem - General

Setting up the router and looking for wan IP

Im setting up my router and its askung for my wan type. Wbere do i find this

9 days ago

Jeff mourasThe Many

asked in Modem - General

SBG8300 - connected devices are not listed on SBC app.

When I open the surfboard central app it shows zero devices connected. I know this not to be true because every thing is connected.

9 days ago

bctempThe Many

asked in Modem - General

No internet connection

Modem is checked out by Xfinity and OK but when I try to connect any item to the Internet, it says that I don’t have Internet help

11 days ago

Klrussell411The Many

asked in Modem - General

suggestion to buy a modem with 2ports and VOIP support

We are trying to replace the services we rent through our cable company. We have a multi-level home with lots of devices and the Eero mesh system has worked well for us. We need to purchase a modem with two ports, latest technology and fast speeds - we pay for download speeds of 1 Gig Internet and 6000 GB of data. We need a two port modem that will give us the fastest speeds through the modem. We also use VOIP. Which Arris modem do you recommend that is compatible with the Eero mesh system and meets these requirements? Thank you for your wisdom and advice

13 days ago

Jburson516The Many

asked in Modem - General

change wifi name and password on docsis 3.1

How do I change the WiFi name and password for a DOCSIS 3.1?

14 days ago

Familia llThe Many

asked in Modem - General

habilitar las redes inalambricas 2.5 para poder cambiar las contraseñas

habilitar las redes inalambricas 2.5 ghz para poder cambiar las contraseñas

19 days ago

Oksana GThe Many

asked in Modem - General

connected without internet

Подключаю Wi-Fi, пишет, что подключено без доступа в интернет. Что делать?У меня дома нет компьютера,все делаю с телефона. What settings exactly need to be changed in your personal account from the router?

21 days ago

Knopf285The Many

asked in Modem - General

g34 no internet at setup

I've plugged everything in and activated it with my isp. My isp says internet is connected. I have no internet on my end though. What can I do now?

1 month ago

rjf27858The Many

asked in Modem - General

Problem with return of Arris modem-router

This is in regard to the following Customer Service request:Case Number: 2402-05003RMA Order Number: RMA-3578I also replied to the email that I received regarding this issue.After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email. However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared. I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip. I apologize for not reaching out again. On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet. Thank you.Rhonda Fleming

1 month ago

pf_ciiThe Many

asked in Modem - General

Suggestion to buy Cable Modem and Mesh Wi-Fi System with wider Wi-Fi coverage.

My cable modem/Wi-Fi router recently died due to a storm. I am looking for a cable modem/Wi-Fi mesh system. My house is about 3500 ft.², with multiple levels. I also have Wi-Fi based cameras on the exterior of my residence and shop. So I’m wanting to have maximum Range, and feel a message is best. I’m looking for the best solution for cable modem, and Wi-Fi. Suggestions?

1 month ago

DlewThe Many

asked in Modem - General

password not working

the password that I have been using isn’t working on my new tablet.

1 month ago

Michael.clark427The Many

asked in Modem - General

no internet

Can’t connect to the internet

1 month ago

EDGARD116The Many

asked in Modem - General

arris

No puedo accesar a mi Red

1 month ago

kenatsunThe Many

asked in Modem - General

Please explain SB6121 error codes Z00.0 and R02.0

I'm recently having frequent losses of internet connection with my Surfboard SB6121 modem. These have been fixable (so far) by restarting the modem or having my ISP do a reset. The log shows two error codes that happened at the times of these interruptions: Z00.0 and R02.0. Please explain what these codes mean, and what needs to be done to fix the problem. ~ Thanks in advance for your help!~ Ken Winter

1 month ago

SURFboard SupportWi-Fi Warriors

published in Modem - General

Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem. NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router. Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address. Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings. Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

546316

1 month ago

Keith6The Many

asked in Modem - General

user id/ password reset

1 month ago

DragonladyuspsThe Many

asked in Modem - General

sb6141 intermittent internet connectivity

i have an sb6141. i just hooked it up a few days ago. it was working off and on, and a quick unplug re plug seemed to fix it while i tried to figure out its errors. xfinity can see it, but it wont connect to internet or reset. they say to contact arris. the phone app is useless pretty much cause it wont hook to the data for it so i can figure out the error. this is new so i am very unhappy. Any suggestions

1 month ago

ACDCThe Many

asked in Modem - General

Looking for CM820B follow-up model

Hey all,I am looking for some older CM820B Modems. As I know they are end of life, but does anybody knows which modem could be a good alternative for it? Or maybe anybody knows about some refurbished ones?

1 month ago

c reisenThe Many

asked in Modem - General

ARRIS AR 2MTDAD3 S/N 080LDZSK5C0

My cable provider is claiming I have not returned this device. Can you provide the date of manufacture as per the serial number?

1 month ago

Beautifulcrazy1974The Many

asked in Modem - General

tplink_E726 on mobile phone network

I see tplink_E726 on my iPhone networks but I don’t know what it is, can someone please help

1 month ago

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