Skip to main content
Question

Bad link sent when registering

  • February 18, 2025
  • 1 reply
  • 21 views

Forum|alt.badge.img

Message for Arris staff.

The email I received to activate my registration had a bad link.  I had to guess at a fix to activate my account.  Here’s the link in the email:

https://rn456h8s.r.us-west-2.awstrack.me/L0/https:%2F%2F%2Fmember%2Factivation%3Fuserid=20628%26token=91573edc85473ad93ad784e0312e1510/1/0101019515839ab2-caa8a1e1-3446-47af-a80e-11247e2adbf7-000000/QlETmPrh334etewqeaZZbjoOskk=414

That switched in the browser to: https://member/activation?userid=20628&token=91573edc85473ad93ad784e0312e1510

As you can see, there is no domain name.  I had to add community.surfboard.com/ before “member” to activate the account.

This topic has been closed for comments

1 reply

Forum|alt.badge.img+42

Thank you for your Feedback!

We will look into it and Thank you for understanding.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings