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G18 | G20

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 4 Topics
  • 5 Replies
4 Topics
C
The Many
ChazandtrinaThe Many
asked in G18 | G20
Arris G20

Anytime I reboot this modem it intermentantlly goes on and off for several days before it finally stays on. I effectively have no internet for days. Is there a solution?

72
C
The Many
1 day ago
S
The Many
seggsc01The Many
asked in G18 | G20
IMMEDIATE REFUND?!

I purchased the new G18 Docsis 3.1 Modem/Router Combination 48hrs ago. I downloaded Surboard Central on iphone. Connected brand new shielded Coaxial cable wire tightly with a pair of pliers, plugged in power to unit and ran Ethernet cable correctly. I had my ISP send a tech to my home to ensure my home pathway was clear from THEIR equipment signals. It is. After 27 unplug, plug back in sessions and 14 factory resets I still cannot get out into the internet. I ran 10 brand new Samsung Smart TV diagnostics and all come back saying unable to source internet. An Entire weekend with NO WIFI OR INTERNET!! I took it back to Walmart where I paid for it brand new, with tax almost $200usd I want a refund. This app Surfboard Central you refuse to genuinely make product installation “ plug n play” easy is costing you millions. I'm going to pay the extra $50 and get Netgears product. Then, I'm going to Trash the hell out of Arris on my social media to all my followers with a video to SHOW them the

231
S
Guardians of the Gateways
6 days ago
L
The Many
loneoakThe Many
asked in G18 | G20
product info G20 for warranty registration

Why can’t I down load warranty card, production information etx 

141
S
Guardians of the Gateways
19 days ago
R
The Many
Robert YandreThe Many
asked in G18 | G20
G18- how to connect computer through wifi

Just purchased  a G18 modem.Wi-fi is working on modem.How do I transfer that to my computer?

161
S
Guardians of the Gateways
19 days ago
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