- - Explore the Community
SURFboard.com

Community
Community Café

Community Café

31 Topics

Recently active

Most replies Most views Newest first

Justjulie52

asked in Off Topic

new guyThe Many

posted in SURFboard Products Feedback

g34 >192.168.0.1 certificate not valid on chrome using lan cable

i would strongly recommend not buying arris modem/router g34, reason being this issue is at least 4 years old and still not fixed. issue is modem/router acess certificate not valid because 192.168.0.1 is not https, so chrome thinks its not safe to acess (and i’m using a lan cable) therefore no acess unless a hard reset is done almost everytime you want to acess modem/router interface and the surfboard app is only for phones NOT DESKTOP available, so if you shut down wifi, in order to turn it on you cant until you do a hard reset almost every time now, i purchaesd this 3 months ago on 1/1/24 all my other modem/routers never had this problem, as an engineering acronym KISS (keep it simple stupid) is not working here, its a good modem/router not returning it but will not buy another arris product ever again

1 month ago

yakjianThe Many

asked in SURFboard Products Feedback

SBR-AC3200P cant connect wifi and failed to update firmware

Upgrade firmware failed, then the router goes to abnormal status. RJ45 cannot get the IP address. WIFI can login, but it will display configuration guide only. The configuration process cannot finish, and then the router hangs.Tried RESET, but the problem is same. Any method could rescue the router?

1 month ago

MD123The Many

asked in Off Topic

Order Cancel

Hello,I need my order either cancelled or have an address changed, e-mails did not go through and I cannot find a way to contact support as it has all be scrubbed from their sites.Order # 58999. It’s kinda funny, I have spent over an hour trying to find a way to contact support for their sales side. Safe to say any contact information has been scrubbed from their site. Live chat does not work, no phone #’s listed, so I came here.

2 months ago

AdebenedictisThe Many

asked in Off Topic

router not connecting to internet through modem

Router not connecting to internet through modem. WAN is not an option

2 months ago

plemansLegends

asked in Off Topic

CES 2024

Any updates on CES 2024? I haven’t seen much news info. And not being anywhere close, I’d love to see any new devices/plans for 2024. Thanks!@SURFboard_Big_Kahuna @SURFboard Moderator

2 months ago

deepaksThe Many

asked in Off Topic

No username and password sticker for ARRIS TG2492S

Hi,It has been 2 days I am having very hard time to login to router page after I reset the router. I did a ton of research on internet and tried many different options but none of them worked. I am connected through a LAN right now and I not able to connect through WIFI. There is sticker about username and password. It would be a great help if I can get this working. Thank you.

3 months ago

CaptCamG36The Many

posted in SURFboard Products Feedback

Issue with Arris G36 with Xfinity 10G upgrade system since 7/2023 with all Intermittent, connectivty, performace speed

I have been experiencing with my G36 new modem replacement modem as well as the old G36 connectivity performance speed issues, issues of every kind rebooting issues you name it everything over the last 6-7 months for which I contacted Arris about this issue there head tech Joshua at phone number [edit: removed personal information] he told back then he knew NOTHING about these issue with arris G36 modems and the new 10G xfinitys system upgrade which for us has been a very serious down grade with the Arris G36 modem. We are hardwired ethernet connected and had for over a year with this G36 and on the ISP service at the 1200 Mbps down and 40 Up of xfinitys good performace over all of 1400+ solid flat line at 1400+ continously with same with the 42 up. We need even much faster speeds but this is the fastest available here from anyone. However in July of 2023 is when xfinity up graded there system making there system only compatiable with there modems causing all 3rd party modem incompat

3 months ago

kcmanringThe Many

asked in Off Topic

Arris Surfboard Central

I am not sure if this is the right place to ask this question, but here goes.When I log into surfboard central and under “My Devices”, they are all listed, but I cannot tell what all of them are. I can see my computer and my cell phones, but all the others I cannot identify. How do I tell what the devices are so that I can name them so that I will recognize which device I am working with?

3 months ago

imtwalrusThe Many

asked in SURFboard Products Feedback

Parental controls set blocked time is not working

Hello, we purchased at Best Buy (not through our ISP) the ARRIS SURFboard DOCSIS 31 Cable Modem DualBand WiFi Router for Xfinity and Cox. I want to block certain devices during sleeping hours. Under Parental Control > Managed Devices > Edit Blocked Device, I tried to set blocked time starting at 10 pm (22:00) and ending at 8 am (08:00). It didn’t work - I got an error message that the start time must be after the end time.This makes our router useless for parental controls. Are there any work around or will ARRIS consider updating its user interface so the set blocked time works?

3 months ago

beccan77The Many

asked in SURFboard Central App Feedback

cant log into surfboard app

I had to recreate an account because the app wasn’t recognizing my email. But now that I did, when logging into the app (or trying to) I get a message pop up saying the account has been updated and to go to the website to a drop down menu. But there is nothing in the drop down menu to help me. Why can’t I get into the app. min also trying to connect to a Wi-Fi extender and I’m wondering if I need the app to do so since the modem doesn’t have a WPS

4 months ago

highstreamThe Many

asked in Off Topic

Arris (Motorola) DCX 3200-P2 Set-Top Box question

Not sure if this is the place, or if there’s any place, to ask about a Arris manufactured set-top box for Motorola that’s now discontinued by Arris, but being distributed as the latest by Spectrum, at least in Montana. My question is, Can the color of the Front Panel display text (channel number) be changed from its relatively bright white to something else? Thanks,

4 months ago

miridrukThe Many

asked in Community Feedback

password problem connecting to devices

Just got a new Macbook Air and can’t connect to wifi. Apple support said that wifi password needs to be changed. My Apple devices now say, the previous used password.is wrong.

4 months ago

Mike2023aThe Many

asked in Off Topic

I want to block ads on my Samsung Smart TV. Setting in the Arris Router account

Certainly! Here is the translated text:Dear support team,I am writing to you because I am trying to block ads on my Samsung Smart TV. I have heard that I need to make some settings in my Arris router to do this. Unfortunately, I am having trouble finding the appropriate options. I am looking for the options “Parental Controls” or “Access Restrictions” as well as “Content Filtering” or “Website Blocking”. Could you please provide me with a step-by-step guide on how to find and configure these options?I have also noticed that when playing videos on Youtube.com via the Edge browser on my TV, ads are displayed occasionally. Is there a way to block these ads completely?I would be very grateful if you could help me with these questions.Thank you in advance for your support.Best regards, Michael Sauermoser

4 months ago

MySCun4meThe Many

asked in SURFboard Products Feedback

Wi-Fi password for the Model# TM502G

I need to find out what the WiFi password and network security key are for the router I am using. It’s Model# is TM50G/TW-0718096 and the P/N is TMO2DH1G5.

4 months ago

SURFboard_Big_KahunaThe Certified

posted in News & Updates

CommScope Enters Wi-Fi 7 Retail Market with Launch of SURFboard® G54 DOCSIS 3.1 Quad-Band Wi-Fi 7 Cable Modem at CES®News

— Next-Gen Wi-Fi 7 Home Network Solutions for Consumers and Service Providers to be Demonstrated on Jan. 5-8 — January 5, 2023 HICKORY, NC CommScope, a global leader in home networks, today announced its entry into the Wi-Fi 7 retail market with the launch of the SURFboard G54 DOCSIS 3.1 quad-band Wi-Fi 7 cable modem.The flagship SURFboard G54 provides significant performance enhancements, including the latest Wi-Fi 7 technology, and supports multi-gigabit Internet plans. The SURFboard G54 is designed to include other advanced features, including DOCSIS 3.1, quad-band Wi-Fi 7 (BE17880, or the total speed the system can support), a 10 Gbps Ethernet port, and four 1 Gbps LAN ports.As the journey to the multi-gigabit network of the future continues, consumers can be ready to support next generation, higher speed internet plans with the SURFboard G54. Coupling the latest DOCSIS 3.1 technology with new Wi-Fi 7 capabilities, the SURFboard G54 provides multi-gigabit speeds (dependent upon s

5 months ago

Gill MartinThe Many

asked in Off Topic

Dolby Vision

As a Bell Fibe user I have the vip7802 box.This box applies Dolby Vision to all channels and programs no matter what with no way to turn it off.I know enough to know that DV must be encoded into the program or blu ray for it to work effectively.By always having it on it actually detracts visually from many shows and by denying me the ability to turn it on or off I am unable to access my TVs many picture presets or to adjust the picture settings to my own personal tastes. It’s my tv after all, I should have control of it.I have read of others with this complaint and I see no reason why a software update could not solve this issue.I have reached out to Bell and to Dolby Labs. Now I’m reaching out to you.Thank You,Gill Martin

5 months ago

tbianchiThe Many

asked in Off Topic

phone numbers don’t work

What is going on? I can NOT get anyone on the two numbers you provided. I need to send back a modem and you never sent me the return label. You need to fix your phone system.

6 months ago

LindaTCThe Many

asked in SURFboard Products Feedback

3 in 1 device

I do no gaming. I don't know which new combo 2 buy? I own 3.0 Motorola/Arris SBG6580

6 months ago

wbiedermThe Many

asked in SURFboard Products Feedback

ISP Compatibility with g34

Is my Century link DSL Service compatible with an ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000)

6 months ago

JniggemanThe Many

asked in Off Topic

new wifi extension

Hello, I just bought the surfboard Wi-Fi extension and am trying to connect the router to my current Wi-Fi. Is there anything I’m supposed to do after plugging it in? I cannot find directions.

6 months ago

jzellmanThe Many

asked in SURFboard Products Feedback

SBG 10 Wifi Cable modem

do i need a separate router to connect to wifi? TY

6 months ago

Page 1 / 2

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.