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Community Café

Community Café

53 Topics
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The Many
srtopoThe Many
asked in Off Topic
where's my delivery?

Where is my delivery? There's no way on your site to get indication of when I'll be notified when my delivery is made. There is no way to interact with a real human being. The artificial intelligence is not ready for prime time. It is of no help whatsoever

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The Many
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The Many
gleapmanThe Many
asked in Community Feedback
Bad link sent when registering

Message for Arris staff.The email I received to activate my registration had a bad link.  I had to guess at a fix to activate my account.  Here’s the link in the email:https://rn456h8s.r.us-west-2.awstrack.me/L0/https:%2F%2F%2Fmember%2Factivation%3Fuserid=20628%26token=91573edc85473ad93ad784e0312e1510/1/0101019515839ab2-caa8a1e1-3446-47af-a80e-11247e2adbf7-000000/QlETmPrh334etewqeaZZbjoOskk=414That switched in the browser to: https://member/activation?userid=20628&token=91573edc85473ad93ad784e0312e1510As you can see, there is no domain name.  I had to add community.surfboard.com/ before “member” to activate the account.

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The Many
C
The Many
Chris.BakosThe Many
asked in Community Feedback
Order Tracking / Order support for a modem I have not received

I ordered a Arris SB8200 about 5 days ago. My CC has been charged for the purchase, but I have not received any order status updates or tracking. I have received a “Tell us what you think about your ARRIS product” email asking me to review my not yet received modem. Any attempt to call or live chat about my order stats requires that I “check my warranty” status first which I can’t do because I have not yet received the modem. Any suggestion from within the community only loops back to the community. How can I get a simple order status on my modem?  Tags I can’t add include: Order, Order Status, Customer Support, Tracking

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plemans
Juggernaut
P
The Many
plaskoThe Many
asked in SURFboard Central App Feedback
Change gui password using the app? G36

Basically the passwords provided for GUI are way way too short and hackable. I need ones that are over 20 characters long to be safe. And the ability to change them at will.If I change the password in the GUI then the app no longer works as the change does not “cross over”, which means I always have to change it back to original in the GUI to then check the app, then back again to the longer password in the GUI, which is totally silly.I have searched and searched in the app, with zero success. How do I change the GUI admin password using the app, so that both the app and the GUI have the same password (but longer and more secure)?Help.

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Wi-Fi Warriors
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The Many
HannahjbrighamThe Many
asked in Off Topic
starting old device

I recently moved into a new home and there’s a router here with all the stuff but I need to activate it in my own name how do I do so?

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plemans
Juggernaut
T
The Many
Thaidid2683The Many
asked in SURFboard Products Feedback
Arris mesh X5402

Hi.  Is it possible to login to above device? I would like to turn off front LEDs. I have found device in router settings (Arris NVG578LX1) but all I seem able to do is change device name. Thanks.

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The Many
D
The Many
DavyJThe Many
asked in SURFboard Products Feedback
How come there is No username or password sticker for my Arris VIP5602WT?

There is No username or password sticker for my Arris VIP5602WT? I can’t login the 192.168.1.254 webpage. What can I do? The default Username is likely ‘admin,’ but the default Password is not ‘admin’ and it’s not ‘password.’ What might it be? Or how can I go about finding the password? Can I change the password without the original default password. Probably not eh. What should I do? 

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Wi-Fi Warriors
plemans
Juggernaut
plemansJuggernaut
posted in News & Updates
CES 2025

Anything in CES 2025? I haven’t seen anything in the news or posts from Arris/Commscope/Vantiva other than the stock being downgraded

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Wi-Fi Warriors
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The Many
Mr_JimsterThe Many
asked in Off Topic
Can I use my android phone for the Arris VMS 1100 cable box?

We have a Verizon Arris VMS1100 cable tv box for my fios service.Is there an app or a way that I can remotely control using my Samsung Android phone when I’m not in the house?  My elderly mom sometimes has problems changing the channel or raising the volume using her factory remote control.   If I can do this using my phone for her, then this would save me a lot of time and aggravation with this! Thanks.  

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Wi-Fi Warriors
C
The Many
CorinnecastelliThe Many
asked in Community Feedback
wifi router (dg9450) flashing purple

Hello! My DG9450 wifi router has unexpectedly started flashing purple and nothing I do can stop it or change it. My apartment complex and ARRIS online support won’t be available to help until Monday so I’m asking here to see if anyone has any advice on what to do. Other units near mine have wifi as well so I am just very confused!

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plemans
Juggernaut
T
The Many
That1_hermitThe Many
asked in Off Topic
No internet from Touchstone TG2472

As of 6:30 am my internet connection has been shut off after a power outage. Which occured multiple times before and the service stayed on but stopped at 6:30 am. Its in Georgia where the flooding is happening. When should I expect my connection to return? 

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Wi-Fi Warriors
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The Many
JudithThe Many
asked in SURFboard Products Feedback
TG1682P

My devices are not connecting to the Wi-Fi name  due to the incorrect password how do I recover my password of change it ?

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Wi-Fi Warriors
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The Many
KingeorgeThe Many
asked in Community Feedback
no internet using arris docsis 3.1 modem

ISP  Xfinity.  Just happened today restarted modembypassed router to desktop pcContacted xfinity no outages in my area 

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Wi-Fi Warriors
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The Many
batnashThe Many
posted in Community Feedback
DO NOT WASTE YOUR TIME OR MONEY ON ARRIS PREMIUM SUPPORT $89.99 for 6 Months

I purchased Arris’ Premium Support! Useless, calls routed to India with ? technicians some who speak NO ENGLISH!Techs could care less about your issues, problems or concerns. Made 2 calls for support, 1st call lasted 8 hours and 2nd call for 4 hours.At advise of the technicians, modem settings screwed up, devices that were connecting no longer connected! Techs request to call you back and never do.Far from a Premium Service!Will not be using their support number again. Have requested a refund for a useless non-existing service, So LONG ARRIS

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Wi-Fi Warriors
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
posted in News & Updates
CommScope Enters Wi-Fi 7 Retail Market with Launch of SURFboard® G54 DOCSIS 3.1 Quad-Band Wi-Fi 7 Cable Modem at CES®

  — Next-Gen Wi-Fi 7 Home Network Solutions for Consumers and Service Providers to be Demonstrated on Jan. 5-8 — January 5, 2023 HICKORY, NC CommScope, a global leader in home networks, today announced its entry into the Wi-Fi 7 retail market with the launch of the SURFboard G54 DOCSIS 3.1 quad-band Wi-Fi 7 cable modem.The flagship SURFboard G54 provides significant performance enhancements, including the latest Wi-Fi 7 technology, and supports multi-gigabit Internet plans. The SURFboard G54 is designed to include other advanced features, including DOCSIS 3.1, quad-band Wi-Fi 7 (BE17880, or the total speed the system can support), a 10 Gbps Ethernet port, and four 1 Gbps LAN ports.As the journey to the multi-gigabit network of the future continues, consumers can be ready to support next generation, higher speed internet plans with the SURFboard G54. Coupling the latest DOCSIS 3.1 technology with new Wi-Fi 7 capabilities, the SURFboard G54 provides multi-gigabit speeds (dependent upon s

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The Many
plemans
Juggernaut
plemansJuggernaut
posted in Community Feedback
Xfinity Next Gen devices added

I feel like this should have been in the news section but xfinity added a bunch more Arris devices to the next gen list. These include: G20G34G36G54S34 See the whole list here: https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.08.14%20Full%20List%20of%20Compatible%20Devices.pdf 

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plemans
Juggernaut
N
The Many
nawledgeThe Many
posted in Community Feedback
s33 Power Supply Faulty

Have you had to replace your power supply (12V 1.5A 5.5mm with 2.5mm + (pos) middle with -(neg) outside plug) for your S33 Modem?  Thumbs up is a yes.I bought an S33 Surfboard modem on 4/8/2023. On 8/3/2024 it stopped working. Reviewing the community blog it became apparent that the power supply was the likely cause. I replaced the power supply at my own expense and the S33 started working again.  

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The Many
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The Many
miltonnThe Many
asked in Off Topic
Level Up My Lag! Finding the Best Internet Plans for Gaming

I am disappointed with my current internet service. My online battles are literally a frustrating mess! Every time I have the upper hand, Boom! Lag strikes and I am staring at a frozen screen and a “connection lost” while my enemy sniper team is lining up for a headshot. I am fed up with this lazy internet connection and look for the suggestion on best internet speed plan for the gaming devices and  that can keep up with my gaming skills. So, I ask you my fellow gamers, what internet service provider offers the best service and delivers the smoothest online gaming experience? Remember ultra-low latency and consistent speeds is a must! 

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Wi-Fi Warriors
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The Many
Hiker101The Many
posted in SURFboard Products Feedback
Downloading System Update Stuck at 0% Information on SBC app - G54

To hopefully help troubleshoot the problem and share my experience and how I proceeded with my setup, here is the information that I have.  Installed the Surfboard Central version 4.3.2 app on my Pixel 7 Pro with Android version 14.Began the setup/activation process from within the Surfboard Central app.  I did have a hiccup trying to activate the until on my Xfinity app but worked around until overcame that issue so that in the end the unit was successfully activated.At that point I went back into the Surfboard Central app and backed my way out of it and started over again this time selecting that the modem was already activated.  I did not take note of the order of prompts after that but I was at the point where I was prompted to start the tutorial of the app and had not confirmed that I did indeed want to go through the tutorial when the downloading screen covered everything up.  After being stuck at the downloading at 0% for a long period of time, I think I gave it a half hour or a

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The Many
A
The Many
andywilsonn21The Many
asked in Off Topic
How to Optimize Remote Work Setup for Better Productivity?

Hey everyone! I've recently upgraded to fiber internet and noticed a significant improvement in my remote work setup. However, I'm still looking for tips to enhance productivity further. What are your go-to strategies for an efficient remote workspace? Any recommended tools or resources? Also, if you have any experience with specific hardware that pairs well with fiber internet, I'd love to hear your suggestions.  Thanks in advance!

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Wi-Fi Warriors
J
The Many
joseplu2021The Many
asked in Community Feedback
My Dad Bill Lu brought the wrong new home network Arris DG3450 modem model

Hey there,My Dad Bill Lu brought the new home network Arris DG3450 because I need to check the Firmware on Router version but it's not working because of the 2017 release date version because of the lack of IPv6 because my Dad Bill Lu is so mean because of the wrong modem model because I am technical difficulties surrounding my modem because I have to talk to my Dad and Mom including Bill Lu and Mom Lu because I am having technical difficulties, technical issues, technical problems and technical concerns because of the lack of IPv6.Thanks! From,Joseph Can you send the Email and Mail message to my my Dad and Mom email address including Bill Lu and Mom Lu email address because of the outdated version.

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Wi-Fi Warriors
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The Certified
robapodacaThe Certified
posted in SURFboard Central App Feedback
Install Mesh WiFi in two different homes without two cell phones

You cannot use the same cell phone and app to set up an Arris Mesh Router in a second home. It must be set up using a different cell and app. This is a major inconvenience. It would be nice if the cell phone app could be used to set up, uniquely identify, and control Arris Mesh router systems in different physical locations (i.e. homes). This should be a simple change to the app.

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Wi-Fi Warriors
A
The Many
Aznav48The Many
asked in Community Feedback
Arris Surfboard AC 1600 and an external hard drive to my Macbook.

The title says it all. I no longer use Time Machine with my MacBook Air M2. I recently purchase the Arris  Surfboard AC1600. I have attached my external hard drive to the Surfboard but cannot locate it to sync with my MacBook. Any help would be greatly appreciated. Thanks.

351
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Wi-Fi Warriors
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The Many
yakjianThe Many
asked in SURFboard Products Feedback
SBR-AC3200P cant connect wifi and failed to update firmware

Upgrade firmware failed, then the router goes to abnormal status. RJ45 cannot get the IP address. WIFI can login, but it will display configuration guide only. The configuration process cannot finish, and then the router hangs.Tried RESET, but the problem is same. Any method could rescue the router? 

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The Many
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The Many
Justjulie52
asked in Off Topic
Latest Firmware for Arris NVG448B

I was wondering where I would find the latest firmware for my Arris NVG448B router. I want to keep it up to date and don’t know what the latest version currently is

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Wi-Fi Warriors
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