Community Café

Community Café

9 Topics

J
The Many
jzellmanThe Many
asked in SURFboard Products Feedback

SBG 10 Wifi Cable modem

do i need a separate router to connect to wifi? TY

1
S
VIP
1 day ago
L
The Many
LabtechThe Many
asked in Off Topic

email address for arris sales or customer support

email address for arris sales or customer support 

1
S
VIP
9 days ago
P
The Many
psylocyberThe Many
asked in Community Feedback

Why doesn't Arris provide real support?/Why is this forum mostly useless?

Although I applaud the person that originated the idea of outsourcing the support dept to unpaid customers, that was truly innovative.  Now, of course everyone does it.  In the old days no one would have the audacity to expect paying customers to have to provide their own support. Especially with known problems like the chances of someone knowing more than you could be as low as 1:1000 (admittedly in my case it’s more like 1:8)  But that’s assuming anyone actually answers your question.I’ve had 2 questions up for almost a month.  I got one reply each, right away.  The first person either didn’t really read my question, or maybe I phrased it incorrectly.  But I tried to answer their followup questions and restate my original question better, but never got the followup reply.The second person asked a simple followup question which I answered but also never got 2nd reply.I don’t blame the customers.  It’s not their job to answer my questions.But it should be somebody’s job.

1
S
VIP
16 days ago
L
The Many
linenoiseThe Many
posted in SURFboard Products Feedback

Modem Design

Looking to upgrade my SB6141 just because. It’s perfect in every way.  Small. Square.  Black.  Blinky lights. What is the deal with this disgusting-looking design on this S33?   The look of it is disturbing.  I want it to pass 1’s and 0’s not look like...well I’m not sure what you were going for but, it sucks.

0
L
The Many
1 month ago
K
The Many
koriThe Many
posted in SURFboard Central App Feedback

surfboard App doesnt work for managing the modem

The app doesn’t seem to work…the only way you can manage the modem (that is actually connected) is through the ip address 192.168.1.0 and login that way.  Hopefully they can fix this app~super frustrating!!!

0
K
The Many
1 month ago
plemans
Survivors
plemansSurvivors
posted in SURFboard Products Feedback

Short little review on how I use a W6B and what I like about it. 

So I have a W6B that I’ve been using for a week or 2. I’m not actually much of a gamer so I’ve been using it for my 4k tv. The tv I have has a pretty trash wireless card in it. It still works but you can tell with the navigation/watching streaming services (especially live) that its limiting the speeds and causing hesitation with usage. So I connected the W6B to it. I’m connected through a 2.5gig switch for the master unit and then going around 20-30ft to the satellite unit. And its super fast. I’ve got no problem maxing out my 1.2gig connection speed when I connect my laptop to it for speedtesting. Sadly, the tv is limited to a 100mbps connection but with the latency improvement features, the tv is much more responsive. Navigation is faster, loading movies is faster, I don’t get buffering with live tv broadcasts. I’d prior been using a powerline setup but found this more convenient and easier to use. It connected right out of the box between the main unit and satellite without any use

2
plemans
Survivors
2 months ago
C
The Many
CATSThe Many
asked in SURFboard Central App Feedback

S34

Why can’t I open the IP address ON THE MODEM to change the wifi password????????????????????

2
C
The Many
2 months ago
SURFboard_Big_Kahuna
The Many
SURFboard_Big_KahunaThe Many
posted in News & Updates

CommScope Enters Wi-Fi 7 Retail Market with Launch of SURFboard® G54 DOCSIS 3.1 Quad-Band Wi-Fi 7 Cable Modem at CES®News

  — Next-Gen Wi-Fi 7 Home Network Solutions for Consumers and Service Providers to be Demonstrated on Jan. 5-8 — January 5, 2023 HICKORY, NC CommScope, a global leader in home networks, today announced its entry into the Wi-Fi 7 retail market with the launch of the SURFboard G54 DOCSIS 3.1 quad-band Wi-Fi 7 cable modem.The flagship SURFboard G54 provides significant performance enhancements, including the latest Wi-Fi 7 technology, and supports multi-gigabit Internet plans. The SURFboard G54 is designed to include other advanced features, including DOCSIS 3.1, quad-band Wi-Fi 7 (BE17880, or the total speed the system can support), a 10 Gbps Ethernet port, and four 1 Gbps LAN ports.As the journey to the multi-gigabit network of the future continues, consumers can be ready to support next generation, higher speed internet plans with the SURFboard G54. Coupling the latest DOCSIS 3.1 technology with new Wi-Fi 7 capabilities, the SURFboard G54 provides multi-gigabit speeds (dependent upon s

5
M
The Many
3 months ago
M
The Many
mrbarnesThe Many
asked in Off Topic

wifi extention

What is the best and easiest way to extend my wifi  wirelessly out to other buildings on my property?

7
plemans
Survivors
4 months ago
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