Community Café

Community Café

plemansJuggernaut

posted in News & Updates

Anything in CES 2025? I haven’t seen anything in the news or posts from Arris/Commscope/Vantiva other than the stock being downgraded

Mr_JimsterThe Many

asked in Off Topic

Can I use my android phone for the Arris VMS 1100 cable box?

We have a Verizon Arris VMS1100 cable tv box for my fios service.Is there an app or a way that I can remotely control using my Samsung Android phone when I’m not in the house? My elderly mom sometimes has problems changing the channel or raising the volume using her factory remote control. If I can do this using my phone for her, then this would save me a lot of time and aggravation with this! Thanks.

CorinnecastelliThe Many

asked in Community Feedback

wifi router (dg9450) flashing purple

Hello! My DG9450 wifi router has unexpectedly started flashing purple and nothing I do can stop it or change it. My apartment complex and ARRIS online support won’t be available to help until Monday so I’m asking here to see if anyone has any advice on what to do. Other units near mine have wifi as well so I am just very confused!

That1_hermitThe Many

asked in Off Topic

No internet from Touchstone TG2472

As of 6:30 am my internet connection has been shut off after a power outage. Which occured multiple times before and the service stayed on but stopped at 6:30 am. Its in Georgia where the flooding is happening. When should I expect my connection to return?

JudithThe Many

asked in SURFboard Products Feedback

My devices are not connecting to the Wi-Fi name due to the incorrect password how do I recover my password of change it ?

KingeorgeThe Many

asked in Community Feedback

no internet using arris docsis 3.1 modem

ISP Xfinity. Just happened today restarted modembypassed router to desktop pcContacted xfinity no outages in my area

batnashThe Many

posted in Community Feedback

DO NOT WASTE YOUR TIME OR MONEY ON ARRIS PREMIUM SUPPORT $89.99 for 6 Months

I purchased Arris’ Premium Support! Useless, calls routed to India with ? technicians some who speak NO ENGLISH!Techs could care less about your issues, problems or concerns. Made 2 calls for support, 1st call lasted 8 hours and 2nd call for 4 hours.At advise of the technicians, modem settings screwed up, devices that were connecting no longer connected! Techs request to call you back and never do.Far from a Premium Service!Will not be using their support number again. Have requested a refund for a useless non-existing service, So LONG ARRIS

SURFboard_Big_KahunaThe Certified

posted in News & Updates

CommScope Enters Wi-Fi 7 Retail Market with Launch of SURFboard® G54 DOCSIS 3.1 Quad-Band Wi-Fi 7 Cable Modem at CES®

— Next-Gen Wi-Fi 7 Home Network Solutions for Consumers and Service Providers to be Demonstrated on Jan. 5-8 — January 5, 2023 HICKORY, NC CommScope, a global leader in home networks, today announced its entry into the Wi-Fi 7 retail market with the launch of the SURFboard G54 DOCSIS 3.1 quad-band Wi-Fi 7 cable modem.The flagship SURFboard G54 provides significant performance enhancements, including the latest Wi-Fi 7 technology, and supports multi-gigabit Internet plans. The SURFboard G54 is designed to include other advanced features, including DOCSIS 3.1, quad-band Wi-Fi 7 (BE17880, or the total speed the system can support), a 10 Gbps Ethernet port, and four 1 Gbps LAN ports.As the journey to the multi-gigabit network of the future continues, consumers can be ready to support next generation, higher speed internet plans with the SURFboard G54. Coupling the latest DOCSIS 3.1 technology with new Wi-Fi 7 capabilities, the SURFboard G54 provides multi-gigabit speeds (dependent upon s

plemansJuggernaut

posted in Community Feedback

Xfinity Next Gen devices added

I feel like this should have been in the news section but xfinity added a bunch more Arris devices to the next gen list. These include: G20G34G36G54S34 See the whole list here: https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.08.14%20Full%20List%20of%20Compatible%20Devices.pdf

nawledgeThe Many

posted in Community Feedback

s33 Power Supply Faulty

Have you had to replace your power supply (12V 1.5A 5.5mm with 2.5mm + (pos) middle with -(neg) outside plug) for your S33 Modem? Thumbs up is a yes.I bought an S33 Surfboard modem on 4/8/2023. On 8/3/2024 it stopped working. Reviewing the community blog it became apparent that the power supply was the likely cause. I replaced the power supply at my own expense and the S33 started working again.

miltonnThe Many

asked in Off Topic

Level Up My Lag! Finding the Best Internet Plans for Gaming

I am disappointed with my current internet service. My online battles are literally a frustrating mess! Every time I have the upper hand, Boom! Lag strikes and I am staring at a frozen screen and a “connection lost” while my enemy sniper team is lining up for a headshot. I am fed up with this lazy internet connection and look for the suggestion on best internet speed plan for the gaming devices and that can keep up with my gaming skills. So, I ask you my fellow gamers, what internet service provider offers the best service and delivers the smoothest online gaming experience? Remember ultra-low latency and consistent speeds is a must!

Hiker101The Many

posted in SURFboard Products Feedback

Downloading System Update Stuck at 0% Information on SBC app - G54

To hopefully help troubleshoot the problem and share my experience and how I proceeded with my setup, here is the information that I have. Installed the Surfboard Central version 4.3.2 app on my Pixel 7 Pro with Android version 14.Began the setup/activation process from within the Surfboard Central app. I did have a hiccup trying to activate the until on my Xfinity app but worked around until overcame that issue so that in the end the unit was successfully activated.At that point I went back into the Surfboard Central app and backed my way out of it and started over again this time selecting that the modem was already activated. I did not take note of the order of prompts after that but I was at the point where I was prompted to start the tutorial of the app and had not confirmed that I did indeed want to go through the tutorial when the downloading screen covered everything up. After being stuck at the downloading at 0% for a long period of time, I think I gave it a half hour or a

andywilsonn21The Many

asked in Off Topic

How to Optimize Remote Work Setup for Better Productivity?

Hey everyone! I've recently upgraded to fiber internet and noticed a significant improvement in my remote work setup. However, I'm still looking for tips to enhance productivity further. What are your go-to strategies for an efficient remote workspace? Any recommended tools or resources? Also, if you have any experience with specific hardware that pairs well with fiber internet, I'd love to hear your suggestions. Thanks in advance!

joseplu2021The Many

asked in Community Feedback

My Dad Bill Lu brought the wrong new home network Arris DG3450 modem model

Hey there,My Dad Bill Lu brought the new home network Arris DG3450 because I need to check the Firmware on Router version but it's not working because of the 2017 release date version because of the lack of IPv6 because my Dad Bill Lu is so mean because of the wrong modem model because I am technical difficulties surrounding my modem because I have to talk to my Dad and Mom including Bill Lu and Mom Lu because I am having technical difficulties, technical issues, technical problems and technical concerns because of the lack of IPv6.Thanks! From,Joseph Can you send the Email and Mail message to my my Dad and Mom email address including Bill Lu and Mom Lu email address because of the outdated version.

robapodacaThe Certified

posted in SURFboard Central App Feedback

Install Mesh WiFi in two different homes without two cell phones

You cannot use the same cell phone and app to set up an Arris Mesh Router in a second home. It must be set up using a different cell and app. This is a major inconvenience. It would be nice if the cell phone app could be used to set up, uniquely identify, and control Arris Mesh router systems in different physical locations (i.e. homes). This should be a simple change to the app.