mAX® DASH (WC4S)

mAX® Wi-Fi® 5 AC3800 Mesh Routers

  • 5 Topics
  • 13 Replies

5 Topics

P
The Many
pf1228The Many
asked in mAX® DASH (WC4S)

Devices not connecting to closest Satellite on max dash WC4S

I have a SBG8300 connected to a WC4S router, with (2) satellites on separate levels. The top floor satellite is connected via ethernet to the main WC4S router. Why are devices that are right next to the satellite on the top floor connecting to the main router which is a full two floors below. It is creating a lot of instability in the system and the devices drop connection constantly. Why aren’t the devices connecting to the second satellite normally?On the Surfboard Central app, I cant find out how to determine whether the wired backhaul is active or not. How can I find this information?

5
S
Guardians of the Gateways
1 month ago
P
The Many
pf1228The Many
asked in mAX® DASH (WC4S)

Setup WC4S mesh network with SBG8300 and wired backhaul

I would like to set up my wc4s mesh network with wired backhaul. Currently I have a SBG8300 modem/router, and ther WC4S with 3 units. Is the best way to accomplish this following these steps:Set SBG8300 to bridge mode > Connect WC4S Main with WAN to SBG8300 > Connect (1) WC4S satellite unit via ethernet to LAN port on WC4S main  There is only (1) available ethernet port on the WC4S after connecting it to the modem, does this mean only one satellite can be hardwired? Or, am I able to wire all satellite units directly to an ethernet port on the SBG8300, and have them all broadcast the same wireless network? 

1
S
Guardians of the Gateways
2 months ago
P
The Many
pf1228The Many
asked in mAX® DASH (WC4S)

Unable to add satellite on WC4S max router

Surfboard Central would not let me add my second satellite. I uninstall and reinstalled the app to try to remedy this. It is not asking for me to add everything in my network all over again. Surely it should just remember the original information with a sign on? Am I missing anything?

3
S
Guardians of the Gateways
2 months ago
T
The Many
TEFThe Many
asked in mAX® DASH (WC4S)

Can't add additional satellite

I just received my SURFboard Max Dash AC3800, I've installed the first unit without any issues. However I am unable to install the second satellite, I don't even get the option to go through the setup process. I just keep receiving the same error code 0003-1009. I've been trying for over 24 hours, any help or assistance would be great, I've already disconnected my previous mesh system in favour of SURFboard. Without the additional satellite my WiFi devices are too far away from the main satellite to maintain a good connection.  

3
T
The Many
1 year ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® DASH (WC4S)

Parental Controls - Keyword blocking

Can I use keywords to block sites with parental controls?

1
TechRep
Cable Modem Commandos
2 years ago
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