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Unanswered questions

107
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The Many
theviolinrunsThe Many
 SB8200
Ship or Manufacture Data for SB8200

I have an SB8200 and I’m not sure when it was purchased or how old it is. I know it’s not under warranty. What is the best way to get the ship or manufacture date of my specific modem?

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Robert221The Many
 G18 | G20
G18 MAC Filter restricts HP 8600 connection

I am unable to connect an HP 8600 with either MAC Filtering disabled, Allow-All, or MAC Filtering enabled, Allow, with the HP 8600 in the  Wi-Fi Control List. In both cases, a MAC Filter restriction message is displayed.

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raydarThe Many
 G18 | G20
wont work

why is the light flashing green all the time? 

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Diego1109The Many
 SB8200
ARRIS SB8200 Minimum ISP plan to use

My ISP plan is 200Mbsp. Works for what we have now. And unlimited.  Looking to upgrade from ARRIS SB6182. Will the SB 8200 work?  or is it too much for what we have? Cox cable wants me to get more data speed. Thank you for any info.

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Shadow322The Many
 Wi-Fi Modems - General
How to disable AP Isolation?

Hi, I just recently switched internet providers (Access to Sasktel) and Sasktel gave me an Arris router. Now my google homes will no longer connect to the Wi-Fi. I have factory reset them and it keeps giving me the same messages. “Disable Access Point/AP Isolation and Enable UPnP.” I can find UPnP in the router settings and it is enabled however I can not find anything called Access Point or AP isolation. Where could I find this option or is it labeled as something else? Thanks.Model: NVG448BQ

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msmithThe Many
 S33 | S34
Serial Number not located on new S34

Got a brand new S34 from Amazon (sold by Amazon, not some third-party seller), which has now died just over a month after plugging it in, but the website shows “We were unable to locate your serial number. Please check your model number and serial number and try again. This information can be found on the label in back or on the bottom of your device.”, despite copy+pasting the serial from Cox.com/the modem’s admin page.

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ETWrightThe Many
 Modem - General
App email

How can I change the original e-mail I used to register the App?

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vb518The Many
 G34 | G36
G34 suddenly stopped holding VPN connection

I am required to use a VPN for work. Have been doing so for many years. I replaced an older modem and router 4 months ago. The G34 was working fine until one day it wasn’t. My VPN connection drops after 10 seconds. My IT dept went so far as to replace my computer but the new computer has the same issue. I have rebooted the modem many many times.  I saw reference to an article, but the link tells me to “check back at a later time” (!!!) If this article will help me, can it be emailed to me perhaps? http://arris.force.com/consumers/articles/General_FAQs/G34-G36-VPN-Passthrough-Setup or is there anything else I can do? I need to be able to do my job. 

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cTrinThe Many
 mAX® (W21/W121) | mAX® Express (W11/W122)
No option to disable/activate multiple ssids

Just got the mesh system from woot and still trying to separate the bands with multiple ssids. Like to keep all my Alexa/Smart stuff on the 2.4 band. Right now, I do not have that option in the central app like what everyone posted. Did they remove that option?  

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C
The Certified
CatmanThe Certified
 G54
wifi stopped working

My Wi-Fi stopped working on multiple devices, some of my connected Wi-Fi is still working, ie, my TV, mobile phones, co.puters, but all of my other devices are offline, when connecting to the ssid it says no internet, yet other Wi-Fi connected devices are still connected. I can not connect my other devices as it says no internet on all broadcast ssids, I have factory reset the modem, yet still no success.

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The Certified
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The Many
Airforce1Guardian2The Many
 G18 | G20
Arris G18 stuck in a reboot loop

After discovering that the modem was rebooting every 5 or 7 minutes “exactly” I completed a “Restore WIFI Defaults” action this cleared this rebooting looping condition. Apparently the restore allows the firmware to reload clean defaults fixing erratic behavior like I was experiencing. My question is how can I determine what the actual cause that sent the modem into this condition in the first place? The modem is relatively new and operated great for a couple weeks before this problem occurred. I don’t want to have to do a restore everytime this happens going forward. Any suggestion would be appreciated. 

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Bmartin42The Many
 G54
Smart Device Connectivity

I just purchased a G54 and went through all the setup and activation with Spectrum. No issues, much more stable connection all is well. Until I had to swing all of my smart home devices over and many are having issues with the connection. My thought is the 2.4ghz vs the 5ghz may be the issue? I’m curious if anyone else knows how to remedy this? Most devices are a Google based platform and the previous router/modem from spectrum had no issues. I’ve gone through all the troubleshooting with Google and nothing seems to work. The only thing that has changed is this setup so I have to assume it’s to blame. Any help would be greatly appreciated. 

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Gray5555The Many
 SB6183 | SB6190
SB6190; very good download, very slow (0) upload??

I have a SB6190 that’s maybe ?6 years old with COX Cable internet service.My download speed was around 90 MBPS when I had it routed through/to the wireless routerbut I had close to 0 upload speed (would vary between 0 to 0.1 to as high as maybe 2 if I was lucky). I then disconnected the wireless router and connected the Ethernet cable from the modem directly to the computer and the download speed went to 250-270 MBPS !! but the upload stayed very low, somewhere close to 0 or 0.2, rarely above 1-2. The speed I’m paying for is around 250 down so I don’t think I’m overtaxing the modem which is ratedat 1000/1000. This all started about 6-8 weeks ago so I had COX come out and they replaced a connection at the house and the cable all the way to the pole and to the junction or distribution box at the top of the pole.  I don’t know if they replaced a connection at the pole or the whole box.  I live near the Gulf so the connections apparently can get corroded but the Tech did not leave any note

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EllisThe Many
 SB8200
SB8200

For the past few days, I haven’t had an internet connection. My provider (Xfinity) says their side is working, and my router (ASUS RT-AX58U) is indicating that this modem is the issue when I check the network diagnostic. I’ve tried power cycling, factory resetting both the modem & router (separately), and moving both to a different coax port. Unfortunately, none of that has helped. I can still see & connect to the network, but there’s no internet on any of my devices. if you have any suggestions as to anything else I might try before resorting to a technician visit from my ISP, I would greatly appreciate it. Thank you!

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willlaoThe Many
 mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
How to remove a satellite?

How to remove a satellite? 

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richardb830The Many
 SVG2482AC
Online Light blinking on SVG2482AC

I’ve had my SVG2482AC Modem for about five years.  Just now, the WiFi isn’t working.  I did the following troubleshooting: Checked for XFinity outage in my area and there is none. Swapped out the coax cable coming from the wall to the back of the modem.  Made sure connections were firm. Power cycled the modem Relocated the power to a different outlet.None of these worked to restore my WiFI.  Any idea what could be causing this and I would appreciate some suggestions.  Thanks 

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harikhk2000The Many
 Modem - General
reset wifi pwd

Hello,Would like to reset the pwd for my wifiThanks,

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Samson01The Many
 S33 | S34
Track order

I haven’t received a tracking number on order #61064, please advise.

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Wi-Fi Warriors
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michtomThe Many
 SVG2482AC
arris surfboard svg2482ac

i have this Arris surfboard svg2482ac modem/router which i bought with TP link Deco x60 router. I did not know that The Arris was both modem and router so. when i set it up I was using The Arris for everything. I was having connection issues and started looking into it and got the tp link working properly.this now has a different IP address which works out great with everything except the printer (hp Officejet 4620). i am unable to get it to recognize the new IP address, it still shows the old one. It will only print with the USB enabled desktop.is there a simple work around that a novice could do to enable WIFI printing?

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nasario castanonThe Many
 SBG8300
bad gateway

ive tried too access my user interface but no luck. it says i have an unsupported browser so i downgraded to the minimum it asks for and still no luck. i know my credentials are correct when login but its not letting me login. i havent changed the password infact ive never been able to login at any point. 

103
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Wi-Fi Warriors
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rhinohiccupsThe Many
 mAX® Wi-Fi® 6E (W61/W161)
Stuck at connect page

Hello- I follow all of the appropriate steps to setup my router and when I get to the connection phase it slows down to nothing. Furthest I got was 5% and then it gives me an error with setup. I’ve reset the unit multiple times. I unplugged the modem and waiting 10 minutes, then rebooted that and let it connect. The lights are flashing white and green so it’s in the right spot but just wont continue on.  This is for a DSL connection with new router that has never been setup before. Setting up on an Iphone running the latest software with the latest app. Utilizing the Surfboard Central app. Any suggestions?

353
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Wi-Fi Warriors
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kdmoellerThe Many
 G34 | G36
G34 will not connect - Keep blinking Blue

I purchased the G34 Modem last week to replace an old modem that I had leased from my ISP - upon receipt, I followed all instructions, called the ISP to set up the new and she never could get it to “ping” on her end.  It kept flashing blue.  The next morning, it was solid blue, so I called back - she was able to identify the modem and got me set up, but could tell on her end that that the service was degraded, so she she up a tech service call.   The tech was out this morning, tested everything and it is not the lines - we have good service coming to the house, but the modem will not connect.   I have power cycled it and even hard reset it several times - but nothing.  It will flash green, go solid blue for a moment, then back to flashing blue.  

473
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Wi-Fi Warriors
K
The Many
Kareem MalsettiThe Many
 SB6183 | SB6190
Do any modems not get hot?

I have an older SB6183 and while it does everything that I want it to do from a performance standpoint, it stays constantly hot.  It has plenty of room around it for airflow and it is shocking how hot it stays.  There are 5 of us in the house using wifi, so maybe that plays a role, but I’d like to have something much cooler sitting near me on my desk instead of this hotbox.   Do any modern modem offerings stay cool?  There has to be a better option. 

192
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Wi-Fi Warriors
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jlhThe Many
 G18 | G20
Surfboard Gateway G18

Hi!I am trying to get this modem registered, and it’s telling me the model and serial number aren’t matching.I need this fixed please. Justin

315
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Wi-Fi Warriors
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generic00The Many
 SBG8300
SBG8300 no 2ghz or brief then out 2ghz SSID

SBG8300 been working okay… but noticed the 2.4Ghz SSID might appear, and might not appear.If I reboot the SBG8300 after a while it might appear for a few seconds on SSID list, then go away.If you connect a hardwire and login to admin page you can see that the Broadcast SSID is set to Broadcast. There are SO MANY posts on this exact topic hard to keep track, and the answers are all pretty poor. Answers like do a hard reset on the modem, which I would have to do and reconfigure monthly - not  a good answer. Or the answer to go in and set it to Broadcast. That one came from a NewBie just trying to rack up points. Why are SO MANY SBG8300 failing to broadcast the SSID for the 2Ghz band ? Sounds like a firmware problem to me. And I own this, so it is not monitored or updated by my ISP. Alike others here, my smart home Iot devices all stopped working when this problem started. 

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Wi-Fi Warriors
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